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Problem description: I have built a new computer from scratch. Generally, it works fine. At seemingly random times, the monitor and USB ports will lose connection until I restart the computer. The fans will continue to run when this happens, as do the power LED and reset button on the case. The monitor is plugged in to a video card. Both he USB ports in the case and those in the motherboard itself lose connection.It is possible that other ports are unaffected, but I have no devices to test these with, as all my devices are USB. Attempted fixes: Opened and reassembled, reconnecting everything to the motherboard and power source. Attempting to reconnect the monitor and a different monitor to the video card after it happens. Plugging USB devices into different ports before and after it happens. Recent changes: Computer is from scratch, and this problem has been recurring since I first started it. -- Operating system: Windows 8.1 64-bit System specs: PCPartPicker listing Location: US I have Googled and read the FAQ: Yes; most similar problems I could find seemed to be failed start-ups and only suggested replacing the motherboard, but it's brand-new and I'd hate for that to be the only solution.
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Jul 29, 2014 19:33
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| # ? May 7, 2024 22:20 |
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Are you using the latest motherboard drivers (Realtek high definition audio driver, intelchipset etc.)? Are you using the latest BIOS? http://www.asrock.com/mb/Intel/H97M/?cat=Download&os=BIOS
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Jul 31, 2014 00:43
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Zogo posted:Are you using the latest motherboard drivers (Realtek high definition audio driver, intelchipset etc.)? I had done so from a flash drive on initial setup, but since doing it again, it hasn't happened. Hard to say when it was so unpredictable, but redoing it may have done it. Thank you!
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Aug 1, 2014 00:07
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Scratch that, happened again. I'm going to try reassembling again, but in the meantime, if anyone else has more ideas, I'd appreciate it.
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Aug 1, 2014 05:32
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You could try removing the video card and just using the onboard video temporarily. That would isolate the issue a little more.
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Aug 1, 2014 23:35
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