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this person was really bad at computers. i am really annoyed at the end user. they did something stupid and i had to spend three hours on it
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Oct 17, 2014 03:44
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tell them to try turning it off and then on again
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Oct 17, 2014 03:45
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TEAYCHES posted:this person was really bad at computers. i am really annoyed at the end user. they did something stupid and i had to spend three hours on it Break it down. 3 hours is alot of time. What happened???
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Oct 17, 2014 03:45
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TEAYCHES posted:this person was really bad at computers. i am really annoyed at the end user. they did something stupid and i had to spend three hours on it as long as you get paid to waste your shift who cares?
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Oct 17, 2014 03:45
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Dandywalken posted:Break it down. cryptolocker actually cryptowall everyone lost 4 hours of work yesterday
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Oct 17, 2014 03:45
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Call them and scream unintelligibly into your phone until they hang up
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Oct 17, 2014 03:46
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TOILETLORD posted:as long as you get paid to waste your shift who cares? its not waste manually going through the server and restoring encrypted files. then the retard who had 8 IE addons in cyrillic
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Oct 17, 2014 03:46
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Now show them how you did it so they can fix it on their own.
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Oct 17, 2014 03:47
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Korthal posted:Now show them how you did it so they can fix it on their own. but then we couldnt charge them for it in a managed services environment
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Oct 17, 2014 03:47
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TEAYCHES posted:cryptolocker you're loving kidding me that loving end user should be brought before a tribunal, and forced to apologize worst trojan I had was just sorta lovely, and it was more or less a "Gonna insert myself into your Firefox startup pages... heh that'll show ya!" kind of deal.
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Oct 17, 2014 03:48
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companies that dont hire their own IT shouldnt exist but it keeps me employed
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Oct 17, 2014 03:48
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look at me im an it guy im a huge piece of poo poo i wonder why no one likes me in the office
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Oct 17, 2014 03:48
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Dandywalken posted:you're loving kidding me i scanned the machine which was the source of the infection with malwarebytes for fun, 20 trojans. they were all different trojans, not just repeats of the same virus, like 700 actual instances of malware "i just use MSN and click on the links and i email"
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Oct 17, 2014 03:49
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shiksa posted:look at me im an it guy im a huge piece of poo poo i wonder why no one likes me in the office many small to medium sized businesses contract their IT support out and thats where i cum in
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Oct 17, 2014 03:51
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I should be an IT guy I posted alot in the FIB thread, and honestly I wasnt fitting the criteria for thread residency Is the cash decent at least? You doing phone work and poo poo? Its gotta be frustrating as gently caress though dealing with that kinda poo poo. 2014 and people still clicking links and all. You'd think it'd be worth having some company-wide briefing or way for a soon-to-be customer to recognize "Ok, I've been infected" to hit that poo poo early and stop it from becoming ridiculous
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Oct 17, 2014 03:52
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shiksa posted:look at me im an it guy im a huge piece of poo poo i wonder why no one likes me in the office i work in IT and because i am moderately attractive, sociable, don't smell like garbage and can dress myself I am liked
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Oct 17, 2014 03:53
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Dandywalken posted:I should be an IT guy we had a person onsite and this retard end user didnt tell anyone their PC was unusable due to malware. what can you do but yea i actually agree in trying to teach people basic internet security and installing adblock and training ppl to do it themselves however a lot of our billable hours come from stupid poo poo like that so $$$ get that easy malware money
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Oct 17, 2014 03:55
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haha what stupid fuckers pebkac am i right, IT bro?
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Oct 17, 2014 03:55
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SaltLick posted:i work in IT and because i am moderately attractive, sociable, don't smell like garbage and can dress myself I am liked a lot of the smart and effective it ppl i work with are pretty normal and smart and successful the server team is super loving weird tho
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Oct 17, 2014 03:56
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Just put "user refused to troubleshoot" in the ticket and toss it to the shmucks on-site
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Oct 17, 2014 03:58
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hahaha ths your new av owns
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Oct 17, 2014 03:58
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"I am a janitor let me complain about the time I had to mop up some poo poo"
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Oct 17, 2014 04:01
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Cthulu Carl posted:Just put "user refused to troubleshoot" in the ticket and toss it to the shmucks on-site im friends with the on-site shmucks but yea what usually happens is i have them pick it up and then i reload the offending computer recently tho its been huge loving crypto retarded infections so im spending a day on the server restoring backups and telling ppl that they lost all their work
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Oct 17, 2014 04:01
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proof of concept posted:"I am a janitor let me complain about the time I had to mop up some poo poo"
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Oct 17, 2014 04:01
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TEAYCHES posted:im friends with the on-site shmucks but yea what usually happens is i have them pick it up and then i reload the offending computer do you just sorta chill there and wait for the restoration to complete, or got to actually go hands-on and do poo poo somehow?
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Oct 17, 2014 04:02
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Dandywalken posted:do you just sorta chill there and wait for the restoration to complete, or got to actually go hands-on and do poo poo somehow? theres literally no difference between me doing it offsite or onsite. and its not waiting for the restoration to complete cause not every folder gets infected. you basically run a powershell command and get a date modified list with the paths affected and of the html files (PLZGIVEUSMONEY.HTML) and go to town
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Oct 17, 2014 04:03
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IT managed services owns!!
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Oct 17, 2014 04:16
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some1 from russia asked for my password and i gave it to them but i haven't heard back??? please advise
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Oct 17, 2014 04:19
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someoe wants me to do my JOB>????/ gently caress
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Oct 17, 2014 04:22
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Dear internet person I will apologize on their behalf for the wasting of your time.
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Oct 17, 2014 04:25
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And he said which one is the any key hur hur hur argablarghablargh
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Oct 17, 2014 04:25
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funy computer
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Oct 17, 2014 04:25
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I had a lady yesterday ask me to troubleshoot her internet connection that she was 400 miles away from. lol gently caress you that's not how this works
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Oct 17, 2014 04:28
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