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Ryoshi posted:You can only cancel their service through their lovely nonfunctional phone channel, no lie Can't you cancel your direct debit to them or something? Y'know, just stop paying them money?
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Jan 21, 2015 15:52
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Comcast customer over the phone is always pretty poor. Nth'ing the Brick and Mortar option. Those folks usually seem happy that someone is coming in with an intent other than robbery.
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Jan 21, 2015 16:07
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Megaspel posted:Can't you cancel your direct debit to them or something? Y'know, just stop paying them money? Well sure, if you want them to send the bill collectors and ruin your credit. I mean, you never actually canceled your service, you just stopped paying... They really had no choice v  vRyoshi posted:How did Comcast get so big despite being so irredeemably lovely? The invisible hand of free market capitalism 
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Jan 21, 2015 16:08
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Megaspel posted:Can't you cancel your direct debit to them or something? Y'know, just stop paying them money? lol if you direct debit to comcast "sure guys just siphon money from my account every month without my direct intervention, I totally trust you!"
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Jan 21, 2015 16:11
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Also you know what I really hate My current plan is $25 off After a year I keep having to call to cancel unless they put the price down Stop being Dick's comcrap
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Jan 21, 2015 16:18
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Protocol7 posted:Also you know what I really hate make sure to do it way early so if you're an unlucky bastard like me and the phone tree hangs up on you when you select the cancel option you have a few weeks to get in touch with them over twitter and their Tom Comcasdashian email acct Or else you'll be paying the steeper rates for at least a month and it really sucks.
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Jan 21, 2015 16:21
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.random posted:The invisible hand of free market capitalism this guy. he knows about telecommunications in america. i bet he teaches a community college class, or maybe presechool. all teachers are precious
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Jan 21, 2015 16:46
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Drink Cheerwine posted:this guy. he knows about telecommunications in america. i bet he teaches a community college class, or maybe presechool. all teachers are precious yea what's the worst that could happen with the existence of natural monopolies with no regulations that are usually placed on utilities
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Jan 21, 2015 16:51
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http://www.fcc.gov/encyclopedia/evolution-cable-television some light reading for you. the big ones are the communications act of 1934, the cable acts of 1984 and 1992, and the telecommunications act of 1996
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Jan 21, 2015 17:05
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Comcast is a Philadelphia based company and in the Philadelphia area the service is pretty awesome so maybe you other places should have your own local cable company.
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Jan 21, 2015 17:32
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when I had problems with my Comcast I begged the dude to "transfer me to a level 2". The level 2 guy was amazing and diagnosed the problem in like 2 minutes and my poo poo was fixed. Ask for a Level 2.
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Jan 21, 2015 17:35
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euphronius posted:when I had problems with my Comcast I begged the dude to "transfer me to a level 2". The level 2 guy was amazing and diagnosed the problem in like 2 minutes and my poo poo was fixed. Someone needs to publish the Level 2's direct number
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Jan 21, 2015 17:50
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Helpimscared posted:Someone needs to publish the Level 2's direct number fastest way to get them to quit. customers arent smart enough to know when they need level 2 or above or not. "drat my tv is on the wrong input. better call the smartest person at the company to help me not be an idiot"
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Jan 21, 2015 17:59
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is there a guide to navigating all this secret kafkaesque poo poo?
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Jan 21, 2015 18:02
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open container posted:is there a guide to navigating all this secret kafkaesque poo poo? work for the company or their phone system vendors?
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Jan 21, 2015 18:03
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euphronius posted:when I had problems with my Comcast I begged the dude to "transfer me to a level 2". The level 2 guy was amazing and diagnosed the problem in like 2 minutes and my poo poo was fixed. I bet this works really well if their phone system doesn't outright hang up on you every time you call for three months straight
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Jan 21, 2015 18:13
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NotWearingPants posted:Comcast is a Philadelphia based company and in the Philadelphia area the service is pretty awesome so maybe you other places should have your own local cable company. Comcast's HQ also has a hell of a sweet food court in the basement, it's got some really nice variety
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Jan 21, 2015 18:14
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Get directv and talk to random chinese people when you wanna learn about their internet. On the other hand, dude, they are so happy to cut money off your bill no problem. All you gotta do is ask and if there's a promo they'll slap it on there in a second. I like directv.
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Jan 21, 2015 19:09
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i am biased against directtv just because every once in a while they gently caress up a channel contract and suddenly every other banner ad is about CONTACT DIRECTTV TO BEG FOR YOUR lovely WEATHER CHANNEL BACK or whatever
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Jan 21, 2015 19:14
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Ryoshi posted:i am biased against directtv just because every once in a while they gently caress up a channel contract and suddenly every other banner ad is about CONTACT DIRECTTV TO BEG FOR YOUR lovely WEATHER CHANNEL BACK or whatever banner ads on cable/satellite guides are the worst ugh
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Jan 21, 2015 19:18
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Ryoshi posted:I bet this works really well if their phone system doesn't outright hang up on you every time you call for three months straight You should have asked for level two mate
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Jan 21, 2015 19:27
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Tsinava posted:I bet he hosed up real bad and covered it up by shitlisting your number so they don't answer. it was his last day, so gently caress customers and gently caress comcast forever.
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Jan 21, 2015 19:28
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