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Problem description: I recently updated my parent's pc. They were running vista sp1, so I hit the automatic update to install sp2, just to bring it slightly more up to date. it went through the usual desktop install, then the "installing pack 1 of 3" and actually reached 100%. it then restarted, and said "install failed, reverting changes", no big deal I thought. The problem is that it's now stuck in a loop of "reverting changes" to "shutting down" and then reboots right back to "reverting changes" again. I've let it run for a while, but it seemed to be an infinite loop. Attempted fixes: Google suggested using a system restore point via f8 on boot. This just brings me back to the reverting changes page. Other solutions I've found involve using safe mode/ command prompt but if I choose those options it never gets to safe mode/command prompt, just back to the reverting changes loop. Recent changes: None, save clicking automatic updates. Operating system: e.g. Windows Vista Home Premium sp1 System specs: this is an old home built pc. I will try and drag up the specs and edit in Asap. Seems unlikely to be a hardware issue but will get the specs as soon as I can. Location: United Kingdom I have Googled and read the FAQ: Yes Thanks for any help!
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Nov 18, 2015 10:54
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| # ? Apr 24, 2024 08:07 |
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Post a screenshot of Crystal Disk Info
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Nov 18, 2015 13:27
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Do you have a Windows disk you can boot from? If you boot from the installer disk then you should be able to do a system restore from there.
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Nov 19, 2015 09:02
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