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I have heard through various message boards while attempting to troubleshoot my issues today that soon Shaw will be moving to a Cisco router/gateway, is there any truth to that?
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Jul 1, 2011 07:41
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Yep, probably sometime this month. I don't know if they've released any info on what model it will be, but several Shaw reps have confirmed a switch to Cisco equipment.
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Jul 1, 2011 20:08
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I'm sitting here at Cityplace tethered through my Blackberry because Telus' office is closed for Canada Day. My account info was never sent to me and regular Telus tech support think I'm a witch because I'm trying to reach the internet without a modem. If I don't get this setup in the next 24hrs I'm cancelling. No speed is worth business-hour tech support.
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Jul 1, 2011 22:17
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I dont know if its because everyone is out and being drunk, but my teksavvy speeds have gone all insane today. http://www.speedtest.net/result/1367069765.png http://www.speedtest.net/result/1367070965.png
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Jul 1, 2011 23:05
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Rawrbomb posted:I dont know if its because everyone is out and being drunk, but my teksavvy speeds have gone all insane today. It's you happy Canada Day gift I suppose. Mine is we got switched over, don't have our modem yet, but I managed to get our old as poo poo SpeedStream 6520 to work with TS's network. I may have lost 2 Mbps down, but hey, 90% of the time Bell throttled it to 1-2 anyway, the consistency TS has already shown in the few hours I've been using it is incredible.
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Jul 2, 2011 02:24
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Shumagorath posted:I'm sitting here at Cityplace tethered through my Blackberry because Telus' office is closed for Canada Day. My account info was never sent to me and regular Telus tech support think I'm a witch because I'm trying to reach the internet without a modem. Tell regular tech support to get someone from Solutions on the line, they're the guys who handle Cityplace. Technically you do have a modem, but it's in a place where you wouldn't be expected to trouble shoot or anything. Did they have trouble bringing you up in the system? Usually they bring everyone up by phone number or address, so having someone from Toronto throws a lot of front line off. It's surprising front line didn't pawn you off to them right away anyways, they love doing that. Tech support is open 24/7, even Solutions agents, though the bulk of them go home by 12am to 1am (MST). I miss working the holidays, 3x pay was so gratifying to see on a paycheck.
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Jul 2, 2011 03:17
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Thanks for the tip! I managed to raise someone today who said they saw and obvious problem on provisioning, but if I need to contact someone later I'll give Solutions a try.
Shumagorath fucked around with this message at 21:14 on Jul 2, 2011 |
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Jul 2, 2011 17:41
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Despite my usual forte with fixing computers programming and such, I am stumped on how to set up the two remaining email addresses for my TekSavvy account, as we're told we get three but only have 1 so far. None of the pages or forums I've googled have anything on it, and teksavvy's help pages and customer portal only give me the option to add more as though I've already hit the limit of 3.
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Jul 2, 2011 20:12
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So I'm seriously considering changing to Teksavvy, what would the best and least painful process be in switching from Rogers to Teksavvy cable? Also, what would I need to do about a modem? My modem is in my basement right now, its rented off of rogers, and it's connected directly to two computers, and then we have 3 laptops that are usually a floor up from the basement or up in the 2nd(third) floor. What should I do when I switch? Whats the best recommendation?
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Jul 3, 2011 00:02
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Brace posted:So I'm seriously considering changing to Teksavvy, what would the best and least painful process be in switching from Rogers to Teksavvy cable? You can buy a modem off them (and get $20 off your activation fee) or buy your own as long as it's on the list of cable modems they can provision. They're currently using the DCM425 and DCM475. The DCM475 is newer and supports DOCSIS 3.0 which means it has a better chance of being future proof, but technically you'll be fine with either of them.
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Jul 3, 2011 01:27
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kuddles posted:Phone and cancel your Rogers internet and make it at least a few weeks out. Phone TekSavvy, tell them you're switching to them from Rogers, and get them to activate your account on the exact same day as your cancellation. What do you mean by make it atleast a few weeks out? And when you say active the same day as cancellation, same day as I call to get cancelled or my internet actually gets cancelled?
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Jul 3, 2011 02:37
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Novus just recovered from a 7 hour city wide outage 
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Jul 3, 2011 09:30
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Brace posted:What do you mean by make it atleast a few weeks out? And when you say active the same day as cancellation, same day as I call to get cancelled or my internet actually gets cancelled?
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Jul 3, 2011 12:05
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kuddles posted:Yes, you want the day of your activation at TekSavvy to be the same day as cancelling at Rogers. Is it possible to activate TekSavvy before cancelling Rogers (let's say...give them a week or so)? I would rather pay extra money for a week or so for a service that i dont use than to risk being without internet for who knows how long (1 day is way too long).
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Jul 3, 2011 20:00
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rhag posted:Is it possible to activate TekSavvy before cancelling Rogers (let's say...give them a week or so)? Yes. Just order it on Teksavvy's website with activation date like a week before the cancellation date for Rogers.
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Jul 3, 2011 20:09
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So we switched our TekSavvy DSL to cable. The install was completed today. We're poor, so we can only afford the 10/0.5 connection. Did anybody else get that, or did you all go for unlimited 15/1? I seem to be the only one who posted a speedtest result from that package. Now, what is everybody doing with their old equipment? Any chance somebody on SAMart, or, failing that, eBay would want a DSL modem? I also have a couple old routers too.
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Jul 5, 2011 05:03
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15/1 here, though I work from home, anything less would be sad. I'd kill for some of those new shaw plans coming down, but totally wrong area.
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Jul 5, 2011 05:18
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zergstain posted:Now, what is everybody doing with their old equipment? Any chance somebody on SAMart, or, failing that, eBay would want a DSL modem? I also have a couple old routers too. Barring ebay or samart you'll definitely find a buyer if you live in a city with an active clasifieds market (craigslist or kijiji). I bought (and later sold) my ST516 via local deals. There is also the BST subforum on redflagdeals but chances are you'll get lowballed there 
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Jul 5, 2011 13:03
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rhag posted:Is it possible to activate TekSavvy before cancelling Rogers (let's say...give them a week or so)? Seriously, I left for work in the morning with Rogers still connected and came home and switched the modem and everything was working fine. It wasn't that big of a deal.
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Jul 5, 2011 14:16
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kuddles posted:You can do that, but I strongly, strongly would advise you not to because that is precisely the type of thing that causes the problems leading to people being without internet for a week. What kind of problems? Are there technical reasons why this cannot be done? I know now thing about internet-via-cable technology, so that's why i ask. Now, if everyone is saying "don't do that", i wont even if i dont get a satisfactory answer, but i would love to know. Thank you.
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Jul 5, 2011 16:31
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I'm not sure about the inner workings but Teksavvy claimed that my Shaw internet would stop working at some point on the connection day and then I should switch over to my new Teksavvy modem. Around 11PM on the day rolled around and the Shaw connection was still working so I decided to hook up the Teksavvy modem and see what would happen. Surprisingly it worked no problem and I assume the Shaw one would have worked as well if I had switched back. When I called Shaw to cancel they told me that they wouldn't cancel my internet service until I came in to their office and dropped off my modem which I didn't do for about a week or something. Maybe I was an odd case because I still have Shaw for cable or something but it seems like you should be able to get Teksavvy set up and then cancel Shaw at that point. The danger I guess is that if you cancel with Shaw I've heard of them sending a tech to the junction box and disconnecting everything to your place which would shut off Teksavvy as well.
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Jul 5, 2011 17:02
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rhag posted:What kind of problems? Are there technical reasons why this cannot be done? I know now thing about internet-via-cable technology, so that's why i ask. However, the second you have two cable internet lines running to your house at the same time, that means there are two technicians who must come to your place (one to connect you to the TekSavvy line, one to disconnect the Rogers one) and it results in a myriad of miscommunications that could lead to you being disconnected for a week while TekSavvy and Rogers play phone tag with each other and another appointment with a tech to solve the issue is made.
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Jul 5, 2011 20:27
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Holy gently caress, Novus just doubled all their data limits and reduced the prices of their top end packages down to cheaper than Shaw's ones. See rows 7-10 of my spreadsheet for the new Novus prices: https://spreadsheets0.google.com/spreadsheet/ccc?authkey=CKDvt6oB&hl=en_US&key=td-Y0JFhwUTnlPiLwoiTX_g&hl=en_US&authkey=CKDvt6oB#gid=0 Source: http://www.novusnow.ca/services/internet.php They also increased all the speeds. edit: Turns out they included a message in our invoice emails which of course nobody reads. http://www.novusnow.ca/pdfs/NovusInternetLetter.pdf Vehementi fucked around with this message at 22:51 on Jul 5, 2011 |
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Jul 5, 2011 22:28
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Space Cadet posted:I have heard through various message boards while attempting to troubleshoot my issues today that soon Shaw will be moving to a Cisco router/gateway, is there any truth to that? Yeah, should be 'fairly?' soon. I can't give a timeframe because I don't have one, but it'll be soon. We're hugely short on SMCs and nobody likes those anyway, so I'd expect it to be in the wild pretty quickly. The model number isn't public, but, seriously, the list of docsis 3 cable modem + routers that cisco provides is a really short one. Really short. Also, the Motorola doscis 3 modems are, officially speaking, out. They may still end up in homes here and there due to swaps or returns, but as a rule, it'll be the SMC. (for now). As an aside, I would straight up recommend, without hesitation, that anyone here if you've got an SMC, get it bridged and use your own router. If you're cheap, grab a wrt54g and put dd-wrt on it or something. You won't get 100 megs, but it'd be worth it. If you're having trouble with reps getting it bridged, PM me and I'll do it. Edit: I'm Shaw Staff. Not an official Rep, not an official statement. Yadda yadda. Drakkus fucked around with this message at 06:32 on Jul 6, 2011 |
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Jul 6, 2011 06:11
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kuddles posted:However, the second you have two cable internet lines running to your house at the same time, that means there are two technicians who must come to your place (one to connect you to the TekSavvy line, one to disconnect the Rogers one) and it results in a myriad of miscommunications that could lead to you being disconnected for a week while TekSavvy and Rogers play phone tag with each other and another appointment with a tech to solve the issue is made. If we're talking cable (Which I assume we are), it's all the same line. TekSavvy wouldn't be using separate lines, they would be using the existing lines (and in all likelyhood, the existing cmts / channels) that are being used by the incumbent's customers. Lone Rogue can probably confirm / deny this, but I know for a fact TPIA over cable is a lot different than TPIA over phone, and that the customers of the incumbent and the competitor are decidedly less segregated. (PS don't take this as a value judgement on the services that competitive TPIA providers provide over cable networks. Merely a technical discussion.)
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Jul 6, 2011 06:30
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Vehementi posted:Holy gently caress, Novus just doubled all their data limits and reduced the prices of their top end packages down to cheaper than Shaw's ones. See rows 7-10 of my spreadsheet for the new Novus prices: I was wondering why I was downloading at 3MB/s the other day.
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Jul 6, 2011 15:21
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Drakkus posted:Yeah, should be 'fairly?' soon. I can't give a timeframe because I don't have one, but it'll be soon. We're hugely short on SMCs and nobody likes those anyway, so I'd expect it to be in the wild pretty quickly. The model number isn't public, but, seriously, the list of docsis 3 cable modem + routers that cisco provides is a really short one. Really short. Are the moto modems not good or something? is there a reason they are not using them anymore?
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Jul 6, 2011 17:23
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Decent Shaw mailer today, $15/mo for 6 months - Extreme Internet (25Mbps down) $15/mo for 6 months - Digital Basic TV with HDPVR + Basic HD channels $15/mo for 6 months - Home Phone Basic Promo 920
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Jul 7, 2011 00:29
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I signed a lease to rent a room in someone's house starting in August. He has a bundle through Rogers, and he's going to check to make sure but he thinks he has the Lite package. The bandwidth cap is 15 gb on that, and he said he and the one other guy living there use about half of that altogether. He said he'd look into upgrading the package if necessary (and I'm more than willing to pay the difference) but the Rogers website seems to suggest that a different modem is necessary when going from Lite to Express - the hardware it says for Lite is $100 or $4/month, but $200 or $7/month for Express. He already has everything working through wireless, so I'm not sure if he has the cheaper modem with a separate router, or the modem/router combo thing, or what. Is there a possibility he would actually need a new modem to switch? Alternatively, since the land line in the house is completely unused, would it be possible for me to use that for a dry loop DSL connection from Teksavvy without disrupting the Rogers services? I'd probably need to use my own router for that as well, and I have no idea how much two routers in a small house would interfere with one another (although as I typed that I realized that apartment buildings are probably the same thing but worse, and I don't remember having a problem).
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Jul 7, 2011 03:01
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As long as teksavvy services your area it shouldn't be too much trouble to get your own dryloop dsl which wont affect their rogers internet at all as it's coming through 2 different wires. you will need your own dsl modem and wireless router of course but simply set your routers wifi to operate on a different channel then the current router and interference shouldn't be a problem. If you plan on being a heavy user it's probably best you go with an unlimited teksavvy plan anyway to avoid billing disputes with your roommates
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Jul 7, 2011 03:09
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I already have my own modem and router from when I had an account with Teksavvy last year, so I'm set as far as that's concerned. I had the 200 gb plan and a roommate at the time and we still didn't manage to go over, so I should be fine with the same package again, especially since it's 300 gb now. I'm mostly just concerned that it would somehow disrupt the Rogers services, although if that should be alright (technician screwups excepted) that sounds like my best plan.
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Jul 7, 2011 03:20
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There is no reason for teksavvy/bell to touch any of the cable companies equipment so they should have zero problems with their cable as a result of your dsl
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Jul 7, 2011 03:40
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You can dual and triple provision a premise with cable as well. If he has Rogers cable and you want to get Teksavvy/Cable for yourself, you can.
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Jul 7, 2011 05:12
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Stanley Pain posted:You can dual and triple provision a premise with cable as well. If he has Rogers cable and you want to get Teksavvy/Cable for yourself, you can. Ah, looks like I would have to get a new modem for the cable as well. Still looks good though.
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Jul 7, 2011 05:33
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Sprawl posted:Are the moto modems not good or something? is there a reason they are not using them anymore? The technical issues that I know of with the SB6120s were fairly minor, so it wasn't for technical reasons. I honestly can't say why they are no longer being used. Drakkus fucked around with this message at 06:03 on Jul 7, 2011 |
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Jul 7, 2011 05:46
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Drakkus posted:The technical issues that I know of with the SB6120s were fairly minor, so it wasn't for technical reasons. I honestly can't say why they are no longer being used.
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Jul 7, 2011 17:36
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kuddles posted:It entirely has to do with supply. (TekSavvy no longer offers them either.) Motorola stopped making the SB6120 ages ago, and planned on replacing it with the SB6121 immediately. For various reasons, production of the SB6121 was delayed for months and then they seem to have had other issues ever since because they've been incapable of keeping up with demand. Well those are the only modems available here in bc when i ordered so its why i ask. I'm supposed to have one of those shipped here.
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Jul 7, 2011 20:40
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Called up rogers to cancel, they offered a free modem for a year, 20% off my bill, and a higher data cap. No thanks rogers, 
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Jul 8, 2011 03:32
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How much higher of a cap, just out of curiosity?
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Jul 8, 2011 04:59
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Brace posted:Called up rogers to cancel, they offered a free modem for a year, 20% off my bill, and a higher data cap. No thanks rogers, I would honestly stay with them if they'll offer the same packages as shaw does at the moment. I like the speed, i totally hate heir caps (very low) and their malfunctioning throttler (which they insist on keeping).
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Jul 8, 2011 17:58
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