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bringmyfishback posted:Today, I managed to enrage a customer to the point where she made me cry. This used to happen to me quite a lot, but usually because I'm extremely helpful and willing to go above and beyond for customers who treat me with respect, and pretty much merely just do my job for those who aren't. As for people coming up to the counter whilst talking on their mobile? I'd ignore them. If they started unpacking their stuff or tried to acknowledge me, I'd ask them politely to finish their oh-so precious call first and then serve the person behind them. It really does help that in the UK, we have the right to refuse service to anyone for any reason, and yup, someone being rude on their mobile falls under that category 
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Sep 20, 2011 03:07
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Sonic Dude posted:This is exactly what I do. Speak in a normal voice, ask the normal questions (of course, don't expect a response), and generally just pretend they don't have a phone glued to their head. Hit it on the head. It used to piss me off to no end, because we have a set of questions we have to ask. I mentioned to a coworker, "I hate those people. I can never ask the questions." He responded, "Are you kidding? I ask five times as many questions." That is my running policy now. On a cell phone? Welcome to The Gauntlet. "Did you find everything okay? How are you doing today? Is this everything? Do you need to pick up any gift cards? Do you have a loyalty card?" *grunts no* "Have they explained that program to you? Here's how much you could save." I've had people realize that they have to listen, hang up on the person, and ask what the last part was. Mostly they just try to fake their way through both, and I make it a thousand, thousand times more difficult for them to get through what should be a forty-five second transaction.
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Sep 20, 2011 06:15
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Dell_Zincht posted:It really does help that in the UK, we have the right to refuse service to anyone for any reason, and yup, someone being rude on their mobile falls under that category When I worked at the petrol station I very rarely had to deal with this problem, because using a mobile phone in a petrol station is frowned upon due to the one in a billion chance that your phone will cause the fuel vapour to explode. This has been debunked many, many times as a total myth, but if anyone was foolish enough to come in while talking on a mobile phone, they'd get death glares from lots of people.
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Sep 20, 2011 12:53
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Our store just got self service tills in. It was nice to see how much people didn't like them, how they were concerned about the coming dystopian cyberhell putting everyone out of jobs.  On the other hand, it has been decided that for whatever reason not everyone is going to be trained in how they work. Dumb idea. There's already been a situation of opening and there being noone in the store who actually knowing anything about them.
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Sep 20, 2011 16:49
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RedTeam posted:Our store just got self service tills in. It was nice to see how much people didn't like them, how they were concerned about the coming dystopian cyberhell putting everyone out of jobs. Anyone in the northeast can go to Wegmans for crazy good ccustomer service. The company takes pride in never using self service stations, and instead always has like, 10 cashiers on hand to service people. I was there on Sunday and they had 15 lanes open (granted cashiers do scanning and bagging). I am a 4.5 year Wegmans veteran and will say the company mostly lives up to its hype. It is always in Forbes top 10 places to work for, and I think was number 1 in 2004. Both employee and customer oriented, a hard find now a days. Anyone who wants a job in the northeast, that is the grocery store to work for.
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Sep 20, 2011 19:00
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There's a place like that in California. In n out burger. They have three options plus a not so secret menu to modify those options. You start at 10/hr and you can tell by how everyone looks and acts its an awesome place to work for. There's always a line wrapped around the building for their burgers. I apply at least once a year.
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Sep 20, 2011 19:04
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2508084 posted:There's a place like that in California. In n out burger. They have three options plus a not so secret menu to modify those options. You start at 10/hr and you can tell by how everyone looks and acts its an awesome place to work for. There's always a line wrapped around the building for their burgers. I apply at least once a year. They expanded to Texas around DFW a few months ago, and from what I heard, they brought over their veteran staff from the California locations to help train new employees around that area. Not sure if the job quality's the same, however.
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Sep 20, 2011 20:43
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Duckman2008 posted:Anyone in the northeast can go to Wegmans for crazy good ccustomer service. The company takes pride in never using self service stations, and instead always has like, 10 cashiers on hand to service people. I was there on Sunday and they had 15 lanes open (granted cashiers do scanning and bagging). I would kill to have Wegman's expand to the southeast.
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Sep 20, 2011 21:05
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2508084 posted:There's a place like that in California. In n out burger. They have three options plus a not so secret menu to modify those options. You start at 10/hr and you can tell by how everyone looks and acts its an awesome place to work for. There's always a line wrapped around the building for their burgers. I apply at least once a year. They actually have more options than even is on the secret menu, like asking how you want your fries to be done. Someone did a report where the ordered every possible combination, the cashier loved doing it, so job quality must be very good.
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Sep 20, 2011 21:36
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Duckman2008 posted:[Wegmans] takes pride in never using self service stations, and instead always has like, 10 cashiers on hand to service people. I was there on Sunday and they had 15 lanes open (granted cashiers do scanning and bagging). I love Wegmans, and I don't think this counts against them, but ours has 4 self checkouts and I'd say a solid quarter of people I see check out use them?
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Sep 20, 2011 21:59
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Luquos posted:They actually have more options than even is on the secret menu, like asking how you want your fries to be done. Someone did a report where the ordered every possible combination, the cashier loved doing it, so job quality must be very good.
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Sep 20, 2011 23:12
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Duckman2008 posted:The company takes pride in never using self service stations, and instead always has like, 10 cashiers on hand to service people. "The idea is that we get more people on the shop floor available for customer service." - Our Management Oh no wait, half the staff that were once on tills are still overseers on the self service tills, whereas the other half have been given duties that keep them well away from them. 
RedTeam fucked around with this message at 00:52 on Sep 21, 2011 |
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Sep 21, 2011 00:49
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Ornamented Death posted:I would kill to have Wegman's expand to the southeast. They are in Virginia and slowly marching their way south, general Sherman style. And I didn't realize they had stores with self checkouts, that's really interesting since it was such a big thing for them to not have them when I was there (years ago now albeit). Wegmans brought beer and wine into their stores in Pennsylvania, and are still the only grocery store to pull that off. If they can do that, they can do anything.
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Sep 21, 2011 05:56
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Hoping I don't have to go back into retail. I worked it too long, and returns/customer service desk at a major electronics retailer was not fun at all. My favorite return though was this Asian woman in her 40's or 50's. She bought the $499.99 iPad 2. Less than an hour later she walks back in the store, irate, yelling at the LP guy about how we purposely ripped her off, because the sign outside says the iPad 2 starts at $499 (it does). He sends her over to customer service. I'm in the break room for most of this so I only heard it over the walkie. It took a while for people to figure out she was upset that we charged her $499.99 for the iPad 2 when we have it advertised outside for $499. She was threatening to return it (this is when she was lucky anyone in town even had one stock) and never shop with us again. Because of the extra "hidden" $0.99. She was so upset and causing such a scene that the stupid girls working let drag out and escalate for another fifteen minutes before the manager who I'd never seen lose his patience with anyone finally did, and repeated a suggestion I'd made by adding, "Jesus christ people. Someone give this woman her one loving dollar from their own pocket. Just get her out of the drat store. I will pay you back but do not make me deal with this." Of course none of the girls working wanted to do this, and he had to deal with it himself. About thirty minutes later. The instant they refunded the $0.99+tax back to her, she was completely fine. She drove ~20 miles to come back out to the store to argue over $1.08 on a $550 purchase. I'm pretty sure she lost more than $1.08 in gas and time to do so. Also having supervisors often respond to me saying "What you're asking me to do is highly illegal. I am not comfortable doing this." with things like "If I tell you to do something you need to do it." I'm talking HIGHLY illegal things like "Your boyfriend's not here? Well do you know his SSN and DL#? Ok good, that's all we need to run two credit card applications in his name." That sort of situation happened almost daily, either that, or something similar yet just as illegal. Mercaptopropyl fucked around with this message at 07:59 on Sep 22, 2011 |
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Sep 22, 2011 07:57
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loving christ. Head office decided to consolidate our deliveries from two different suppliers (themselves and Sysco) to just themselves. This happened almost a month ago, and we've only had about two deliveries come at the time they're supposed to. We're supposed to get two deliveries a week, Sunday and Thursday at 3:30 PM. I start work to prepare the store to receive them at 2 PM. The truck's been there any time from 9:30 AM the day of, to 1:30 PM the day after. This past Sunday, 1 PM, I got a call from my boss saying "the truck's going to be late, so wait until you get a call from us before you do anything". I get a call at 5:30 AM (Monday) saying that the truck's going to be there sometime that afternoon. I've been loving exhausted this past month because these drat trucks are never there on time. I've been called in at 2 AM to do the delivery twice now. I can't loving do this anymore.
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Sep 22, 2011 08:31
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Welp keep your fingers toes and other appendages crossed for me. Tonight will be day 39..and after loud whining to every co worker I come in contact with hoping it will get back to bossman I think I have Friday and Saturday off this week. Two loving days. I know for a fact that the two that are covering me are pissed as hell but at this point my sanity is really failing and my hands are hosed on toast. I need this so loving bad. Taking the kid to a comic con this weekend too so yay. On the down side I know I have a complaint coming. Chick didn't like the way her bagel was "slapped together", she came back in snottily as gently caress asked for a knife I tell her oh i'm so sorry I will cut that in half for you. She storms out an calls five minutes later asking for a manager, couldhave bluffed through it didn't an tol her to call back later. Uggh. SO good an bad for me hopefully.
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Sep 22, 2011 12:54
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Mercaptopropyl posted:Also having supervisors often respond to me saying "What you're asking me to do is highly illegal. I am not comfortable doing this." with things like "If I tell you to do something you need to do it." I'm talking HIGHLY illegal things like "Your boyfriend's not here? Well do you know his SSN and DL#? Ok good, that's all we need to run two credit card applications in his name." That sort of situation happened almost daily, either that, or something similar yet just as illegal. When asked to do something illegal at my work, I just tell whomever is asking to put it in writing. They never have, nor will they.
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Sep 22, 2011 14:22
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(null) People do this to me when I am loading trucks on the side of the building. I've started to purposely block them so the have to turn around.
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Sep 22, 2011 16:12
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Mercaptopropyl posted:
Worked at the Big Blue, huh? Gotta get those apps in. We make thirty-five dollars just by running an app! It's good for the company!
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Sep 22, 2011 18:11
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Just got to watch some poo poo stain walk right out of my store with two tvs in the cart and not be able to do a drat thing about it. Yeah I know its for my own safety and I should not give a rats rear end about it since it does not effect my pay check or anything, but still pisses me the hell off.
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Sep 23, 2011 01:41
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SlaveToTheGrinds posted:Welp keep your fingers toes and other appendages crossed for me. Tonight will be day 39..and after loud whining to every co worker I come in contact with hoping it will get back to bossman I think I have Friday and Saturday off this week. Two loving days. I know for a fact that the two that are covering me are pissed as hell but at this point my sanity is really failing and my hands are hosed on toast. I need this so loving bad. Taking the kid to a comic con this weekend too so yay. Grinds, I'm pretty sure I've said this before, but you need to make sure your boss realises how not okay this is. Please visit a lawyer who specialises in labour laws and run past him the legality of making you work every day for weeks on end. Failing that, visit a doctor or therapist who can give you a note stating that you're being rendered too ill by your workplace and require a day or two a week off. Please tell your boss "I need one day a week off, I cannot go in that day" and don't let your coworkers bitch you out about it. If they're unhappy about working weekends they need to speak to your boss about it, since I'm assuming he's the one who organises the roster. Stop asking your coworkers to cover for you, demand that he starts regularly rostering you off. Repeat this mantra - your bosses staffing problems are not yours. Each time he says 'I cannot find somebody to cover for you' you need to tell him that is not your concern. Reading your posts is a whole lot of  . I hope things get better for you soon. 
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Sep 23, 2011 02:44
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Even when 4 employees transferred out or got promoted to other stores within 2 weeks everyone still got two days off a week at my store. I can't imagine working every day for weeks on end 
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Sep 23, 2011 07:43
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The only time I did that sort of run of work was when I was covering a store that I was in the running for the manager job at. Even then I managed to get a day off every 10 days or so. Grinds, it was not worth doing it when I thought I was in with a chance of a promotion, so it sure as gently caress isn't worth you doing it. And what's this about people "covering" you? They're not "covering" you, you need days off, the business is what needs the cover. People "covering" you is when you need a day off for a day you're scheduled to work - if they're actually scheduling you to work 39 days in a row then that is utterly hosed up.
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Sep 23, 2011 10:22
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If you really hate working through all that, tell your boss that your mind is slowly becoming mentally unstable and having just a couple days off will prevent you from having to go to a psychiatrist. I went about 32 days in a row when I was a bagger, it wasn't that bad, but I was really young and didn't have anything important going on in my life. Since my current position, I've done about 21 days in a row, it sucks a bit more because I'm in a more stressful position. However that was offset by the massive overtime which I will probably never see again. I really wish I had your problem at work.
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Sep 23, 2011 15:10
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So, more about the customer that made me cry: Woman comes up to the cash with a sweater- tags on, sensor on- and puts it down on the cash without saying a word. I scan it and it pops up at a final sale price. ME: (trying to be friendly) Oh, awesome! This is on further sale, so you're only going to be paying $10! WOMAN: I already bought it. ME: Oh! Oh, sorry-- (remember: plopped it down and didn't say anything to me) WOMAN: You just left the sensor on. I need it taken off. (P.S. No, I didn't, lady. Someone else left it on. But whatever) ME: (pops off sensor) Okay, here you-- WOMAN: So it's less money than what I paid now? ME: Uh, it's possible. Did you just buy this? WOMAN: Yeah. ME: Oh, then it's not-- WOMAN: Is it? ME: Is it less now than when you bought it? If so, I can return it and then re-sell it to you for the lower price! WOMAN: Yeah. I bought it two days ago. ME: Well, I can't tell from my computer what the original price was, and we change our offers very frequently...do you have a receipt? WOMAN: No. ME: Is it in the bag? WOMAN: (becoming obviously agitated) I don't have a bag! I threw it out! Now, let's collect all the data together: woman says nothing to me, then states she's just removing the sensor. Says she just bought it, then switches her story to "two days ago." She has no receipt and no bag, just a sweater balled up in her hand, and apparently managed to make it out of the store without the sensor setting off the alarms. I'm new to retail. Like this is my first month. My entire "training" consisted of watching LP videos saying that people steal constantly. This woman is unfriendly, won't look me in the eye, apparently has magic sensor-defying powers, and has apparently traveled to our store with this sweater in her hand. It's slightly odd, is what I'm saying. So, like an idiot, I said it.  ME: Oh, okay. WOMAN: What?? ME: Nothing! It's just that it's kind of unusual for customers to bring things back without the bag, so I was looking for it. God, I'm a loving moron. Eventually, as this woman chased me from cash to cash, screaming at me in order to somehow "prove her innocence" even though I hadn't accused her of anything, I broke down and let my manager take over. After I returned from a hysterical crying fit in the bathroom- I've never experienced a complete stranger getting angry at me and hounding me to such an extent- I got reprimanded (not officially, thank god) for having the audacity to ask for her receipt. In order to confirm that she had paid a different price for the item. Because I was trying to save her money. I understand it was my fault because I phrased it wrong, but still. If she had just accepted what I said instead of overreacting to it, she could have taken her ugly loving sweater and been gone ten minutes earlier. Instead, staying to scream at me was more desirable. The very next day, guess what happens? A guy comes through returning several pairs of the same woman's boot and baby clothes, gives me an ID that doesn't look like him, doesn't have a receipt, and walks away with roughly $300 after the returns. I'm too scared to say a loving word this time. I TURN AROUND after the transaction and there's LP and my manager, shaking their heads about how they just watched me go through the whole transaction and couldn't say anything. They weren't upset with me, thank god. But still. Can't anything be done?
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Sep 23, 2011 20:28
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bringmyfishback posted:I TURN AROUND after the transaction and there's LP and my manager, shaking their heads about how they just watched me go through the whole transaction and couldn't say anything. They weren't upset with me, thank god. But still. Can't anything be done? LP and the manager need to grow some balls. Your store is literally being marked as a target if they give cash for receiptless returns.
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Sep 23, 2011 20:40
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baquerd posted:LP and the manager need to grow some balls. Your store is literally being marked as a target if they give cash for receiptless returns. They don't give cash- we mail merchandise certificates, which can be easily be used to buy stuff and then return it- but yeah, it's easy, especially considering we're apparently not allowed to do anything to stop fraud. We lose thousands of dollars every day at that location. They tried to convince us during orientation that it's 50% internal loss. I don't think I believe that anymore.
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Sep 23, 2011 20:46
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bringmyfishback posted:They don't give cash- we mail merchandise certificates, which can be easily be used to buy stuff and then return it- but yeah, it's easy, especially considering we're apparently not allowed to do anything to stop fraud. You really are new. The store does not care about "loss" they care about "customer service" which means letting customers steal. Save your sanity and stop giving a poo poo. However, they will fire you for letting people steal, you have to let a MANAGER let people steal. Thats just kind of how it works. My old fast food joint was KNOWN for free food. All you had to do was come in (didn't need a receipt or the food) and say we hosed up your order. What'd you order? Seven of the highest dollar value sandwhiches we make?! They'll be right up! We had one lady who came in once a week and did this. I'm pretty sure she lived off our free food. Hassle free customer service! Also, all employees steal!
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Sep 23, 2011 20:58
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2508084 posted:You really are new. The store does not care about "loss" they care about "customer service" which means letting customers steal. Save your sanity and stop giving a poo poo. However, they will fire you for letting people steal, you have to let a MANAGER let people steal. Thats just kind of how it works. My old fast food joint was KNOWN for free food. All you had to do was come in (didn't need a receipt or the food) and say we hosed up your order. What'd you order? Seven of the highest dollar value sandwhiches we make?! They'll be right up! Well, drat.  EDIT: Whoops, wrong smiley.
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Sep 23, 2011 20:59
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Listen, you are taking retail way too seriously. Maybe, MAYBE 10% of the people in your store do 90% of the work. You will maybe have 1-2 managers who are competent, the rest will be spineless retail lifers or college grads. Corporate, if you work in a chain, is utterly incompetent and has no idea how stores are run outside of their rich white neighborhoods. Any visit will be prefaced by blown payroll hours to get it looking like a store in a rich white neighborhood, since godforbid their suits get dirtied by the poor. You will be asked to make inane quotas or get punished, even if the whole drat chain cannot make them. You will be asked to do blatantly illegal things. You will never see a weekend off again. But, hey, you are worthless poo poo in the eyes of the customers and management. Show up drunk, hungover, high, stoned. Make your name Big Dick Johnson for a day. Refer to yourself in the third person. Set up toys/items in compromising positions. Start a collection of boxcutters/pens that you accidently take from work. Just grin and kiss some rear end and pretend to join that 10% club and you will enjoy your minimum wage hell. EDIT: 2508084 posted:You really are new. The store does not care about "loss" they care about "customer service" which means letting customers steal. They really only care about quotas. Customer service is a second. After all, we can't order more equipment cause our budget won't allow it! (Read, their bonuses won't allow it.) I am hella PEEVED fucked around with this message at 00:10 on Sep 24, 2011 |
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Sep 23, 2011 23:51
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I had a closing shift tonight. An hour before I leave, I get a call from our supervisor that our company president is going to be at our store tomorrow. That's all fine and dandy because I can call my immediate boss in early tomorrow along with another worker who loves coming in early. So what happens when I try to call them? They're not reachable. I could only reach my boss's voice mail, so I left a message hoping that he gets it. The only problem with that is that he's old school and doesn't like using his cell and has to have his wife help him with it, so there's a chance he won't get it. I tried calling the worker, but the number in our store's database no longer works. So now I'm worrying because I didn't have enough time to work on certain tasks and can't contact any help. Also our store manager just so happens to be on the president's poo poo list because we've been getting many complaints due to the construction going on for our massive remodel. Out of 120 stores, we're ranked 119... So many loving people whine about the dumbest poo poo. They don't want to walk the extra distance that our store expanded (which isn't much). They have no patience in taking an extra 30 seconds to find something obvious (ex. milk, crackers, toilet paper, stuff that takes up half an aisle). I spend a good 2 hours walking laps around the store helping people find product. So rather than just a check up on how the remodel is coming along, he'll probably be more critical and stress out our store manager which then translates into making us miserable.
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Sep 24, 2011 04:38
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Just chill, man. No matter how hard you work, you're not going to get anything special if the CEO looks at a retail store like hundreds of others he probably looks at every year and sees it looks particularly nice.
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Sep 24, 2011 08:27
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Thanks for all the advice about not taking poo poo seriously. I will do my goddamn best!
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Sep 24, 2011 09:32
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I wish I'd had that advice when I was working retail back in high school. Now that I have to go back, I'm definitely going to be taking it.
Angry Guacamole fucked around with this message at 08:43 on Mar 10, 2012 |
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Sep 24, 2011 12:57
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You know, us Dutch people are known for their complaining but Americans are something else. God drat.
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Sep 24, 2011 13:04
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spankmeister posted:You know, us Dutch people are known for their complaining but Americans are something else. God drat. Yeah we are a whiny bunch, but to make things worse customer complaining is encouraged and rewarded by a lot of retail executives. There are questionnaires that ask, "What can we improve for next time?" and "Was there anything you couldn't find today?" And as you can see in bringmyfishback's example, many times just being irate is enough to be given free money so you can see why customers are the loving devil. They're encouraged to think that nothing is ever good enough and to expect employees to meet whatever insane expectations they have.
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Sep 24, 2011 13:55
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Apparently, Americans also love loving interrupting you. I don't think I managed to answer a single customer question all day without someone interrupting me. I swear to loving god. Everything on sale was an extra 50% off today. NO ONE EVER BELIEVES THIS. If it is right under a goddamn sign, you do not need to interrupt me to ask if it's 50% off. If you need the bathroom, and you are not pregnant, ill, or with a small child, you do not need to interrupt me to ask where the bathroom is. If you need another size in something, you can just wait and you DON'T HAVE TO INTERRUPT ME GODDAMMIT JUST BE PATIENT. You have enough time to go shopping, you can wait an extra six seconds! And oh my loving god, do not hit the flagship store of a huge worldwide brand on a Saturday afternoon with a huge sale going on and complain about not wanting to wait for the size you asked me to find because you have to catch a plane. GO TO THE loving AIRPORT. It's a sweater, not a loving kidney. You can live without it. Also, the next person to park a massive baby carriage in front of the dressing room doors gets a good smack. Also also, if you have suitcases with you, do not go into a crowded store. Just don't do it! AND IF YOU'RE GOING TO TAKE THE TIME TO HANG IT UP, YOU MIGHT AS WELL TURN IT RIGHT SIDE OUT! If you come up to me and ask, "Do you have the dress I saw on the website?" and I'm not immediately helpful, then the problem is you. IT'S YOU. Figure out what you loving want in a little bit more detail. Stop asking me if the room I'm standing in is a fitting room. It's full of hangers, rolling racks, and no standing room, and it has two employees frantically trying to organize things and yelling into walkie-talkies. It is so clearly not a fitting room that you need to be punished for being alive. If you look at the row of closed fitting room doors, look at the long line of women standing patiently while holding multiple items, and then look at me and ask, "Um, can I get in a fitting room?" you are the stupidest loving person ever. In short, I needed more sleep last night.
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Sep 25, 2011 09:31
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This thread is excellent. Here is one from a time before I escaped retail. I was working in a local cinema selling tickets on the box office. A group of 3 guys come up to the register, the conversation goes as follows: Dude: " Can we have three tickets for [XYZ movie] Me: "Sure, where would you like to sit?" Dude: "In the Middle" Me: "ok, no problem, that'll be £15.40 please" Dude: "Aren't you going to say please?" (I should point out when he said this he had the cockiest smirk on his face) Me: "I said please sir." Dude: " If you don't say please I will not buy these tickets" Granted I should of just said please and been done with it, but I was young and felt I had to stand up for myself Me: "If you don't buy these tickets I will sell them to someone else, so do you want these tickets or not?" Dude: "i'm going to tell your manager" *storms away and tells my manager* Luckily, my manager was one of the best I've ever worked with. He calls me into the office for a 'discussion'. Manager: So, do you want to tell me what happened with that guy? Me: yeah, he was an ********. Manager: Yeah, he seemed like the type. Head back out in 5 mins or so.
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Sep 25, 2011 11:31
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bringmyfishback posted:Apparently, Americans also love loving interrupting you. I didn't notice it until living outside the U.S., but this is true.
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Sep 25, 2011 14:02
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We had some guy walk into all of the employee only areas yesterday looking for a bathroom. My boss was actually IN THE BATHROOM and he just WALKED RIGHT IN ON HER. She was just washing her hands, but our bathroom isn't open to the public and nobody told him he could use it. I pretty much wanted to kill that person. Edit: He wasn't American, he had an accent of sorts.
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Sep 25, 2011 14:45
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