|
Buggiezor posted:I once had an old lady come in one night and buy ~$40 of toys with a gallon sized ziplock bag of assorted coins. It was a dead slow day and of course at our place the customer is always right so I stood there for a good long while helping her count it. As least the two of us together it wasn't as long as it could have been. it's still obnoxious though. I would literally refuse service if someone comes up to me with a loving jug of ziplock coins. If the manager insists, they can get somebody else to do it. gently caress 'em.
|
#
?
Jul 25, 2014 23:26
|
|
|
|
| # ? May 10, 2024 10:53 |
|
|
Snopes says: Up until the late 19th century, pennies and nickels weren't legal tender at all. The Coinage Acts of 1873 and 1879 made them legal tender for debts up to 25 cents only, while the other fractional coins (dimes, quarters, and half dollars) were legal tender for amounts up to $10. This remained the law until the Coinage Act of 1965 specified that all U.S. coins are legal tender in any amount. However, even in cases where legal tender has been agreed to as a form of payment, private businesses are still free to specify which forms of legal tender they will accept. If a shop doesn't want to take any currency larger than $20 bills, or they don't want to take pennies at all, or they want to be paid in nothing but dimes, they're entitled to do so (but, as mentioned earlier, they should specify their payment policies before entering into transactions with buyers). Businesses are free to accept or reject pennies as they see fit; no law specifies that pennies cease to be considered legal tender when proffered in quantities over a particular amount. http://www.snopes.com/business/money/pennies.asp
|
|
#
?
Jul 25, 2014 23:34
|
|
|
Buggiezor posted:What's worse is when a parent comes in with their kid and they say "Ok, Pay the lady" and he reaches in his pocket and pulls out a mangled wad of crumpled allowance dollars without even counting them. And the parent stands there and doesn't correct the child. And they both look at me like "ok he paid, change please" Kids are a pain in the rear end when it comes to retail. They're slow, they usually don't know whether they get change or not so they stand there waiting even when there's no change, the parent stands at the till and lets the kid run off and pick something which takes forever, and I know parents think it's just so gosh darn cute to let your kid push the buttons on the EFTPOS machine, but for fucks sake lady there are 6 people waiting behind you JUST PUSH THE loving BUTTONS AND GO. I work in a gas station that offers 4c off per litre when you have a loyalty card, but every so often that doubles to 8c for a day only. Yesterday was an 8c day. Queues on drat near every pump for most of the day, constant waves of people, very little break or time to do jobs. And then when they get the discount they bitch, "Oh, well that's not very much is it." What the gently caress did you expect? It's 8 loving cents a litre, if you haven't saved up a bigger discount then yes, it's gently caress all.
|
|
#
?
Jul 26, 2014 02:37
|
|
|
kidhash posted:Of course, in Australia the checkout clerk is always right, including refusing legal tender! I wish I could live there too Actually, Australian law says you aren't obligated to accept more than 10 of each coin. Also, at the end of the day, we make the rules, not the customer. Anybody who doesn't like our rules can find somewhere else to shop. (And yes, I say that exact thing to customers at least once a week) The Lord Bude fucked around with this message at 05:41 on Jul 26, 2014 |
|
#
?
Jul 26, 2014 05:39
|
|
|
I have escaped the trap of retail (UPS package handling, at least until I get to grad school) but one of my former coworkers told me this story last night. A few weeks ago someone had a fairly large order that came to $100.64, which she said out loud as, "Your total is one hundred and 64", the customer, being a level headed and fair person, started accusing her of scamming her, "One hundred and sixty four dollars! Are you joking? Get your manager!" She tried to calm her down but the woman wasn't having it. The checkout coach finally gets there, tries to explain that 100.64 =/= 164, apparently literally pointing at the screen that showed her total. Eventually they had to rescan every item to prove to her that it was the correct total. Thank God I'm free.
|
|
#
?
Jul 26, 2014 14:54
|
|
|
That is a dumb way to say it though, to be fair to the idiot.
|
|
#
?
Jul 26, 2014 15:51
|
|
|
I would always say "Your total is xx dollars and yy cents", just to be ABSOLUTELY SURE the customer understood me. Customers are really dumb and do not listen well. Sometimes I would tell them the total and point to it on the screen, they'd nod, slide their bank card, approve the amount, take their receipt and walk away only to turn right around and question the price of an item.  Customers do not listen well.
|
|
#
?
Jul 26, 2014 18:03
|
|
|
PCOS Bill posted:That is a dumb way to say it though, to be fair to the idiot. Yeah if I was told I owed 'one hundred and sixty-four' I would assume $164 also.
|
|
#
?
Jul 26, 2014 19:25
|
|
|
It's fun to blindside someone, however, by telling them how many cents they owe. "Okay, that'll be twenty-three thousand, seven hundred, and sixty-seven cents." ""
|
|
#
?
Jul 26, 2014 19:34
|
|
|
Prism posted:Yeah if I was told I owed 'one hundred and sixty-four' I would assume $164 also. It depends how you say it. One hundred and sixty four is clearly different to one hundred; and sixty four.
|
|
#
?
Jul 27, 2014 03:10
|
|
|
PCOS Bill posted:That is a dumb way to say it though, to be fair to the idiot.
|
|
#
?
Jul 27, 2014 05:09
|
|
|
I work for a major airline (not Malaysia if you're wondering), I just take calls from people trying to book flights/seats and of course a lot of complaints. Sometimes, flights get cancelled very far in advance, due to rerouting and shifting legal stuff. So that dream trip through South America you planned in March can go to poo poo. We offer limited free rebooking (+/- one day any time) or a full refund if a passenger wants to cancel. Rebooking is often lovely because direct flights are traded for connecting ones (which everyone hates obv) or service to certain cities will be reduced drastically. There are dozens of these changes a day, and this kind of poo poo makes up the bulk of our calls. I got a person who was furious her flight was switched to a pretty lovely connection, needing to overnight in London before their destination instead of the direct they booked in April. The same lovely connection was available every day of the week. The limited flights of course had barely any seats available from people being rolled over, so they were going to have to sit apart.  "Well, move another passenger to put us together!" "I'm sorry, but I can't just change seats on other reservations." "Oh? Can you point me to where exactly it says on my ticket that [airline] can change my flights whenever it wants and leave me stranded?"Now the calls are obviously recorded and when we get loving childish questions like these we're supposed to apologize and divert attention. It was late and I was tired so I snapped and said "I can actually show you exactly where it says that on our airline policy" and started pulling up the file, and they called me a little poo poo. We need to act pleasant but if someone curses, we have every right to hang up. So I wished them a great day!
|
|
#
?
Jul 29, 2014 05:55
|
|
|
Having served in the US Army, nothing makes me angrier than a customer declaring they're in the military, demanding special treatment and impossible requests, and then tossing verbal and sexually-charged abuse at employees that are unable to meet those demands while continuing to complain that this proves "your company doesn't support the troops!"
|
|
#
?
Jul 31, 2014 18:50
|
|
|
.
|
|
#
?
Jul 31, 2014 20:53
|
|
|
.
|
|
#
?
Jul 31, 2014 21:11
|
|
|
Shocker
|
|
#
?
Jul 31, 2014 23:59
|
|
|
This was exactly the correct response to a customer like that.
|
|
#
?
Aug 1, 2014 04:59
|
|
|
Bravo, good sir. Thank you for calling someone on their obvious poo poo over a miniscule amount of money. I hate it when people decide it's worth wasting our time and theirs over a savings that wouldn't even get them a Starbucks coffee.
|
|
#
?
Aug 2, 2014 03:38
|
|
|
Checking out a woman yesterday who paid with a gift card. As she handed it to me she said "Ok, I have this, but I don't think there's enough on it so tell me what's remaining." "Ok" *scans card* "One dollar, forty-six cents." "...what?" I figure she just didn't hear me.  "$1.46" "....1.46 what?" "You still owe $1.46" ".....OH, that's what I asked you! Ok.' *digs through purse*
|
|
#
?
Aug 2, 2014 18:34
|
|
|
She probably thought you were telling her she had $1.46 left on the card and was confused, not that she owed $1.46 after the gift card.
|
|
#
?
Aug 4, 2014 02:28
|
|
|
Buggiezor posted:Checking out a woman yesterday who paid with a gift card. As she handed it to me she said Yeah I think you both were just on the wrong page verbally. In situations like these I'd just tell the cashier "use whatever's left on my giftcard and I'll pay the difference on my credit card". EugeneJ fucked around with this message at 04:02 on Aug 4, 2014 |
|
#
?
Aug 4, 2014 03:59
|
|
|
Yeah, I know it was a simple misunderstanding but it was still frustrating. Came back to report that I'm about to start my 4th week at Michael's as part of the replenishment team and I'm actually enjoying it. It sucks getting up at 4AM to be there by 5, but I'm off by 10:30 so I usually just go back to sleep for a few hours when I get off. The work is simple and the shelves are numbered which makes it much easier to find where things go. The manager is pretty nice. The truck is hot, but I'd honestly prefer that any day to dealing with angry stupid people. So here's to hoping that I still enjoy it months from now!
|
|
#
?
Aug 4, 2014 09:39
|
|
|
Replenishment is definitely one of the better jobs at Michaels, as long as you're a morning person and have half an ounce of sense about figuring out the planogram system (which is super easy). Of course things will get a bit hairier in a few weeks when the seasonal ramps up and you start getting two trucks a week instead of one. Hopefully your manager is not like my manager- my manager seems to think that we can get by just fine with the crew we already have despite the fact that we've had 3 of our best people leave in the past month. Not to mention my availability is changing in 2 weeks when school starts so I'll be gone for both of our truck days (Tuesday and Thursday) meaning not only will I not be there to assist once all the accounting is done, but my counterpart in support who would otherwise be doing replenishment will be in the office instead. Despite all the attrition we're having he's only hired one new person to help with trucks. It's gonna be a fun pre-Christmas.
|
|
#
?
Aug 4, 2014 14:18
|
|
|
The planogram system at Michael's is dumb as poo poo. Yeah, if you know where a mod actually is, it's not so bad. And perhaps the mod on the shelf is even the same version listed in the inventory system, that's helpful, too. But there's no obvious sense to how the mods are arrayed, so if you don't know where a specific modular is, you're totally hosed unless someone else knows where the product you have goes. I spent nearly twenty minutes yesterday combing scrapbooking for the Journaling 5', because I had never heard of it before. But it was department 15, so it had to be there, somewhere. Going into another Michael's in town is frustrating. No two stores have remotely the same layout, as far as I can tell. Walmarts are all more or less the same, in my experience, but Michael's seems to have this idea of making the shopping experience as frustratingly hard as possible, and extolling that as a virtue.
|
|
#
?
Aug 4, 2014 14:41
|
|
|
Little secret for you (if you have a good replenishment manager anyway): there's a map of your store in the office, which should have all the current POG locations marked on it with dry-erase marker. Now of course that's not always true of seasonal crap, but SBA should all be on there. Or you could just ask your support specialist, because if they've been working that job even half as long as I have they know where everything is because they've probably done a price change on it sometime in the past month. 
|
|
#
?
Aug 4, 2014 17:43
|
|
|
Yeah, finding the MOD numbers can be a bit frustrating, nothing seems to be in numerical order. A manager told me most of the endcaps are in the 900s, but aside from that you just have to wander around until you find it. But it's still easier that Toys r Us where there's no numbering system at all so you have to go down the Beyblade aisle (for example) and scan the whole drat 25 foot display for the peg the little disk hangs on. Instead of having the "D 0025" after the MOD number to help you find the spot. Marchegiana, I haven't noticed a map in my store, but I'll definitely look next time I'm there. Typically if I get something odd I just ask anyone else who's been there longer than me. But I'm getting the hang of where things go.
|
|
#
?
Aug 4, 2014 18:54
|
|
|
Couponers!  I mean, I don't mind if someone uses a coupon, or even several, or ringing a coupon through if their items aren't quite right. But when you finish ringing up a purchase and they bust out a goddammit binder full of coupons, you just know that only half of the ones they use are going to work, but there is no way that they'll back down from insisting that a 27-pack of swaddles are totally the same item for coupon purposes as the more expensive box of some other kind of diaper that the coupon was actually made for, because they know that if the coupon has to be punched through it doesn't match up with the item that comes free with it correctly, and defaults to a higher value. Or try to use 4 buy one get one free coupons on 4 items total. And of course they always arrive in the middle of a rush. I mean, management understands so it isn't like I'm getting chewed out for it, but a I just hate seeing someone buy like 36 deodorants because there's a gift card deal and they can double-click it and walk away with more money in gift cards than they paid with. It's not supposed to work like that, quit abusing my time restraints! The Lord of Hats fucked around with this message at 05:57 on Aug 5, 2014 |
|
#
?
Aug 5, 2014 01:35
|
|
|
I wish extreme couponers would papercut themselves to death.
|
|
#
?
Aug 5, 2014 04:44
|
|
|
I've never seen someone argue about 30c off toothpaste who actually really needed that 30c in their bank account. I know you can't just look at a person and be like yeah, they're broke as gently caress, but I mean I doubt the screeching woman who's wearing an outfit straight off a Banana Republic mannequin really needs to save a grand total of $1.50 after 10 coupons at CVS just to make sure her kids have food. I also feel like if someone REALLY needed that goddamned 30c off they'd be more mellow about asking if there's any way maybe a manager could override it or something rather than be as abrasive as possible to get their way. That's been my experience; the people who really need it are more polite about it. Also Big Name Store really, really does not give a poo poo if you never shop there again.
|
|
#
?
Aug 5, 2014 04:52
|
|
|
I got out of retail before the extreme couponing became a thing (but I have retail PTSD hence reading this thread), but I would always take great pleasure in refusing expired or unapplicable coupons.
|
|
#
?
Aug 5, 2014 05:02
|
|
|
.
|
|
#
?
Aug 5, 2014 05:02
|
|
|
I like when very obviously middle class people come up to me wanting multiple loaves of reduced price (as in, one day from expiration) bread sliced and double bagged so they can freeze it. Or worse yet the guy who does this every week, and who also came up to me with a pair of reduced cakes he wanted written on so he could freeze them. Yeah guy I'll bet you're a real hit at parties with your expired cakes that you froze for like a month before serving them  Actually a lot of people are surprisingly open about how they're going to serve the reduced cake they're getting to a party or other event. It's sitting on our reduced shelf out on the floor so they don't need my help to get it or anything, but I'll still get the occasional person pulling me aside simply to tell me how they're going to serve this almost week old, slightly damaged (neither us or customers are exactly gentle with reduced goods) cake to their weekly social gathering or whatever. I don't really have a problem with people asking questions or needing help or whatever, but it grinds my gears to have people unsubtly brag about being cheapskates.
|
|
#
?
Aug 5, 2014 05:13
|
|
|
Whenever I see someone with a coupon book in their hand while asking for the location of something, I take great pleasure in telling them "It's in that aisle over there, but just so you know those coupons don't start until Thursday." It's so satisfying saying that to somebody that has a cart full of coupon items that aren't on sale yet.
|
|
#
?
Aug 5, 2014 05:14
|
|
|
Rumors are flying at big blue and evil about dress code changes. I have heard that t-shirts will soon be verboten, even plain blue ones. This is gonna suck.
|
|
#
?
Aug 5, 2014 09:16
|
|
|
Zeth posted:Rumors are flying at big blue and evil about dress code changes. I have heard that t-shirts will soon be verboten, even plain blue ones. This is gonna suck. I'm assuming you mean Walmart and yes dress code changes abound. My wife said they're going navy or white shirts and khaki or black pants. This is good for my wife, in that this was also basically the dress code she had at the Sears so her applicable wardrobe increased greatly. On a personal note, I'm pretty sure my hours are about to get gutted (up until two months ago, I was only get 4 days at 6.5 hours; an extra day was always on the table and I asked for it and ended up with 6 days) since apparently I'm literally the only person in the store who takes the mangled cans and expired product off the shelves. The latter is the sticking point, since we're a "high volume" grocery store and theoretically don't need to rotate our stuff and the night crew is currently understaffed so it's tough to actually check dates/rotate products. I somehow manage to get my job done and actually check for expired product and I'm pulling *crates* of expired off the shelves. Someone on the day shift has noticed and is starting to do the same, but instead of pulling the product, they're rifling through things and stopping once they get to the expired stuff. So it's still near the back, but if you look at what's back there, the expired one is easily accessible. Sometimes they pull it forward so it's the first thing that a customer can grab but I can't fathom why someone would do such a thing since it seems like a lot of busy work to pull it from the shelf and take it to the back instead of basically going "JACKPOT!" and walking away when they find something. I might just be a bit paranoid about things, but someone has taken notice of what the gently caress I've been doing and nothing good can come of this. I told the overnight ASM and the crew lead about it but they really don't care since no one has said anything to them about it yet (no one really seems to give a poo poo as long as you don't steal anything). Personally I could use a few weeks of 4 or 5 days since I've been rolling 6 days for a few months now but realistically money = good and the store doesn't seem willing to replace the six or seven people we've lost recently so I might as well get the hours while they're there.
|
|
#
?
Aug 5, 2014 11:50
|
|
|
Jingleheimer posted:Whenever I see someone with a coupon book in their hand while asking for the location of something, I take great pleasure in telling them "It's in that aisle over there, but just so you know those coupons don't start until Thursday." It's so satisfying saying that to somebody that has a cart full of coupon items that aren't on sale yet. I had someone come in with a coupon that never expires cut from a box of cheerios in 1982. It was a coupon a decade older than I am. My manager ended up letting it go through just because it had never happened before.
|
|
#
?
Aug 5, 2014 12:51
|
|
|
Zeth posted:Rumors are flying at big blue and evil about dress code changes. I have heard that t-shirts will soon be verboten, even plain blue ones. This is gonna suck. Walmart Canada's switched a while ago to "black or white only, your shirt must have a collar if you're a man". I had spent years moving out of my goth phase and Walmart dragged my rear end right back into a mono-black wardrobe
|
|
#
?
Aug 5, 2014 13:51
|
|
|
.
|
|
#
?
Aug 5, 2014 16:59
|
|
|
I ended up couponing for the first time the other day at target and had to split it up into 3 different transactions. I felt like poo poo but it was for clothes, laundry detergent and shampoo/body wash/deodorant and we were out of pretty much all of that and figured why not stock up. My 4 month smiled at the lady and she seemed to not really mind though! Glad I'll only do it when necessary
|
|
#
?
Aug 5, 2014 20:44
|
|
|
|
| # ? May 10, 2024 10:53 |
|
|
Jingleheimer posted:Whenever I see someone with a coupon book in their hand while asking for the location of something, I take great pleasure in telling them "It's in that aisle over there, but just so you know those coupons don't start until Thursday." It's so satisfying saying that to somebody that has a cart full of coupon items that aren't on sale yet. They always start on Thursday and end on a Sunday, and its always printed right on the front in big font and on every coupon in the book, but it never fails. Oh well. Sometimes they still buy the stuff and come back and get it the difference on the day the sale starts or a few days after. Also, online only offers.
|
|
#
?
Aug 6, 2014 00:51
|
|
