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DangerZoneDelux posted:Then your last four of your social security was your pin. Seems like you are reaching a bit here. I have always been asked for my account pin when I called in. I don't know how it is reaching to say that I had no idea I had something called a billing password and would be confused if someone asked for it by that name. I know you work for Verizon, but you have admit it's pretty dumb to explicitly tell customers DO NOT GIVE OUT ANY PASSWORDS and then have something that's called password in the name that's required for reps to do anything. Just call it something else. bull3964 fucked around with this message at 05:17 on Nov 7, 2014 |
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Nov 7, 2014 05:14
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Afaik you only have a billing pin if you have an authorized user. If you don't then it's just your last 4
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Nov 7, 2014 05:16
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Deep Winter posted:It's $30 normally, $20 promotionally on new lines, and old lines can add discount through customer service or my Verizon. The calculator probably just hadn't been updated.
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Nov 7, 2014 12:55
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Favorabilis Solitud posted:Good luck to you. I wouldn't be laughing though. Call them up, "ripping off people" is not a practice. After finally getting into call center they gave me an email to use. I gave the info and used that website linked with a screenshot. A few days later they issued the full gift card amount of $200.
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Nov 7, 2014 15:49
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FYI for anyone that got a recent VoLTE update and added Advanced Calling to your plan. Adding advanced calling turned on basic (free) visual voicemail which voids out all forwarding. So, if you were forwarding to Google Voice like I was to utilize that voicemail, it will stop working and people will get a "This voice mailbox is not configured" error. You have to re-setup the forwards again.
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Nov 7, 2014 21:25
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Speaking of VoLTE, has anyone got it to work? If so, was it even discernable (the difference)? Curious cause I cant seem to get it to work right, or I just have people with lovely old phones in my contacts.
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Nov 7, 2014 22:12
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kinkouin posted:Speaking of VoLTE, has anyone got it to work? If so, was it even discernable (the difference)? For VoLTE to work both parties must be within LTE coverage, have phones that support it AND have the feature turned on in their accounts. It is not turned on by default. You can call CS or change it online. Verizon branding for VoLTE is 'Advanced Calling 1.0' so look for that. Currently the following devices support VoLTE (if they have the latest software updates):
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Nov 7, 2014 22:25
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this sweet move posted:I haven't experienced it personally but it is supposed to be very noticible. Yeah, there's a whole bunch of hoops to do on the website, and then you have to check on your phone to see if that checkbox is enabled. Had to do it for my S5. It does seem silly that the connection wont drop down to 3G if you accidentally walk out of range of LTE though. People have reported it just cutting off.
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Nov 7, 2014 22:28
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kinkouin posted:Yeah, there's a whole bunch of hoops to do on the website, and then you have to check on your phone to see if that checkbox is enabled. Had to do it for my S5. That how it do. Advanced Calling 1.0 FAQ posted:Q: Will my call be handed off automatically when I move from 3G to 4G LTE and vice versa? I doubt this is going to change when resources are better spent expanding LTE until CDMA can retire.
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Nov 7, 2014 22:49
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Yeah, it's something they could probably technically solve if they threw enough money and equipment at it, but the CDMA network is being sunset completely in less than 7 years. It's more cost efficient and a better long term investment to build out the LTE network to cover the full 1xRTT area. Verizon and AT&T are also in talks right now to have cross carrier VoLTE calls.
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Nov 7, 2014 23:19
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Ohh I think I understand what they are saying about the basic phones, and the calculator actually is updated. They seem to have replaced the edge $10/month discount on basic phones with a flat $10/month discount whether or not you have edge or out of contract status. Is that right? If so I'll probably switch now, since I was just waiting for my basic phones lines to come out of contract.
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Nov 8, 2014 01:57
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this sweet move posted:I haven't experienced it personally but it is supposed to be very noticible. So I thought that this was the case, but it seems like "HD Voice" is what requires both of you to be Verizon VoLTE users, and HD Voice is a superset of VoLTE. After enabling VoLTE, I was able to call a landline using my iPhone 6 and still have LTE data access at the same time.
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Nov 8, 2014 05:42
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kitten smoothie posted:So I thought that this was the case, but it seems like "HD Voice" is what requires both of you to be Verizon VoLTE users, and HD Voice is a superset of VoLTE. After enabling VoLTE, I was able to call a landline using my iPhone 6 and still have LTE data access at the same time. Phones accessing data while on calls isn't a new thing. 
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Nov 8, 2014 13:37
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Super Dude posted:Phones accessing data while on calls isn't a new thing. It is for Verizon IPhones. In the past they couldn't do both simultaneously.
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Nov 8, 2014 15:27
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Is there any way to change my family plan to more everything, without my line losing its unlimited data? Or am I just out of luck?
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Nov 8, 2014 18:09
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Syle187 posted:Is there any way to change my family plan to more everything, without my line losing its unlimited data? Or am I just out of luck? Someone can correct me if I'm wrong, but I think the rest of your family can move to the new plan, but you would stay on your previous plan. You can't use any subsidies on your line.
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Nov 8, 2014 18:33
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I hope there is a soak test for Lollipop on the Turbo soon, I want to play with it. I know better, but I can dream...
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Nov 8, 2014 18:54
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Super Dude posted:Someone can correct me if I'm wrong, but I think the rest of your family can move to the new plan, but you would stay on your previous plan. You can't use any subsidies on your line. More Everything is account level, so all the phones would change.
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Nov 8, 2014 19:30
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kensei posted:I hope there is a soak test for Lollipop on the Turbo soon, I want to play with it. If the Moto X has it already, dare to dream.
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Nov 8, 2014 19:48
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Deep Winter posted:It is for Verizon IPhones. In the past they couldn't do both simultaneously. They've been able to do this since LTE was released grandpa.
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Nov 8, 2014 21:53
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I just got off the phone with the Verizon trade-in number, and the woman I talked to informed me that I'm not in their system, at all. It's as if I never signed up for the trade at all, although it was the first step I took when ordering my 6. Do I have any options here, besides calling customer service? I'm hosed, aren't I? Edit: That's weird. They keep saying I'm not in their system, but I found my original email with my submission ID and price quote in it. Anyway, the guy on the phone says I've got until December 31 to send it back, and he's mailed me another shipping thinger in the meantime. jackpot fucked around with this message at 23:20 on Nov 8, 2014 |
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Nov 8, 2014 21:54
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vyst posted:They've been able to do this since LTE was released grandpa. On Verizon, they haven't been able to.
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Nov 8, 2014 22:02
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FordPRefectLL posted:On Verizon, they haven't been able to. I'm on Verizon, and I'm pretty sure that's inaccurate. It was a problem with the iPhone 5 actually, and not other LTE-enabled phones.
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Nov 8, 2014 22:16
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FordPRefectLL posted:On Verizon, they haven't been able to. Android phones have had this feature since LTE was released (and battery life suffered as a result of both radios going at once) but iPhones haven't had that ability until now.
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Nov 8, 2014 22:24
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vyst posted:I'm on Verizon, and I'm pretty sure that's inaccurate. It was a problem with the iPhone 5 actually, and not other LTE-enabled phones. There was no simultaneous voice and data on the 5s, either, on both Verizon and Sprint. http://techcrunch.com/2013/09/11/iphone-5s-and-5c-will-not-allow-simultaneous-data-and-voice-on-verizon-or-sprint/ It didn't work on the 6 until I added the feature to my account and turned on VoLTE in the settings. Other Android phones had this feature since LTE was a thing, but this was an engineering trade off Apple made. The Anandtech link in that techcrunch post explains the RF engineering inside baseball. By the way, the Droid Turbo doesn't do simultaneous voice and data and won't do it until a VoLTE patch hits before the year is up, apparently.
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Nov 8, 2014 22:26
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vyst posted:I'm on Verizon, and I'm pretty sure that's inaccurate. It was a problem with the iPhone 5 actually, and not other LTE-enabled phones. Deep Winter and I both sell Verizon and iPhones and can definitely confirm that the 5S does not do simultaneous voice and data. It's even mentioned in multiple reviews, including this one: http://www.pcmag.com/article2/0,2817,2424245,00.asp "And just like other Verizon iPhones, this model can't do simultaneous voice and data; while our other Editors' Choice, the Galaxy S4, can."
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Nov 8, 2014 22:26
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Ok, add iphone 5s to the list whatever. I'm just saying my Galaxy S3, S4, S5 could do it just fine so you can't make a blanket statement like "You need VoLTE to do simultaneous voice and data" so sorry for missing the few iphone versions that do not, which based on my research was an Apple design decision not a Verizon issue.
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Nov 8, 2014 22:34
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vyst posted:Ok, add iphone 5s to the list whatever. I'm just saying my Galaxy S3, S4, S5 could do it just fine so you can't make a blanket statement like "You need VoLTE to do simultaneous voice and data" so sorry for missing the few iphone versions that do not, which based on my research was an Apple design decision not a Verizon issue. Deep Winter posted:It is for Verizon IPhones. In the past they couldn't do both simultaneously.
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Nov 8, 2014 22:37
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vyst posted:Ok, add iphone 5s to the list whatever. I'm just saying my Galaxy S3, S4, S5 could do it just fine so you can't make a blanket statement like "You need VoLTE to do simultaneous voice and data" so sorry for missing the few iphone versions that do not, which based on my research was an Apple design decision not a Verizon issue. I think you are getting your people mixed up.
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Nov 8, 2014 22:40
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Deep Winter posted:I think you are getting your people mixed up. I am I think. Me and you are on the same page. FordWhatever just irked out because I neglected the 5s in my comment when i mentioned the 5. Dumb argument I'll concede.
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Nov 8, 2014 22:42
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vyst posted:I am I think. Me and you are on the same page. FordWhatever just irked out because I neglected the 5s in my comment when i mentioned the 5. Dumb argument I'll concede. vyst posted:I'm on Verizon, and I'm pretty sure that's inaccurate. It was a problem with the iPhone 5 actually, and not other LTE-enabled phones. So, by "iPhone 5" you meant it and all in it's line, including the 5s and 5c? We were specifically talking about iPhones, and the 5 series was the only LTE iPhone series at the time. I mean you concede, but I don't want you thinking your argument made any sense.  Different subject! Rumour has it Verizon is changing the ETF. Now it's something like, $350 for the six months, -10/m for the next 10 months, -20 for the next 6 months, then stopping at a flat rate. Something like that. Deep Winter fucked around with this message at 22:56 on Nov 8, 2014 |
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Nov 8, 2014 22:50
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Alright, thanks. That's what I was afraid of. I'll have to live without unlimited data.
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Nov 8, 2014 23:12
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I'm also probably going to give up my unlimited data but honestly I don't really need it anymore. Way back when I was nearly setting my baby droid x on fire tethering it sure I did but now there's wifi pretty much everywhere I go and it's not as useful. Plus I'm sure Verizon is gonna drum up another controversy or just do the middle finger on my bill and switch me over anyway. Now to just narrow down between taking the leap to an iphone or the xperia/turbo.
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Nov 9, 2014 00:10
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I got rid of my UDP when I switched to the Droid Turbo. The 30GB data plan just made a lot more sense pricewise.
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Nov 9, 2014 00:22
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So, VZW people, since I bought my Turbo outright am I eligible for the one time screen replacement thing?
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Nov 9, 2014 02:17
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XIII posted:So, VZW people, since I bought my Turbo outright am I eligible for the one time screen replacement thing? Well, all the advertisements for that say "for the length of the service agreement" or something like that. So I'm guessing no, tbh.
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Nov 9, 2014 02:28
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Ok real question for Verizon folks - is there any direct downside for me to set up VoLTE on my S5? I can't imagine many people I know use it since you have to activate it manually or at least it appears you do from myverizon.com, but I'm a nerd and like tinkering with cool new poo poo - is there any downside for me to do this?
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Nov 9, 2014 02:34
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vyst posted:Ok real question for Verizon folks - is there any direct downside for me to set up VoLTE on my S5? I can't imagine many people I know use it since you have to activate it manually or at least it appears you do from myverizon.com, but I'm a nerd and like tinkering with cool new poo poo - is there any downside for me to do this? The only thing I'm aware is if you're in a VoLTE call and you move from a 4G to 3G area the call drops.
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Nov 9, 2014 02:54
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Trisk posted:The only thing I'm aware is if you're in a VoLTE call and you move from a 4G to 3G area the call drops.
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Nov 9, 2014 03:39
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Selling my Droid MAXX with extras in SA Mart.
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Nov 10, 2014 00:50
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