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Inspector Hound posted:On the website you can see what movies have subtitles on what language by putting your mouse over "browse" and clicking Captions and Subtitles or something like that, it brings up a moderately easy to navigate page that lets you arrange movies by desired subtitle language (but nothing else, Merry Christmas non English speakers).
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Aug 13, 2015 20:52
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I got an email today asking if a certain salary(higher than current pay, minus the potential bonus) would be acceptable. Not an offer, but for the first time in months I'm not hoping to get hit by a bus on the way to work. Please be legit. I can't handle getting yelled at because people can't manage their data usage or broke their phone for much longer.
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Aug 14, 2015 06:07
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Communication between agents and management is the reason most call centers are awful. Example. Our software we use for customer accounts. Back in March they announced a new features, a call wrapup dialog that would pop when exiting an account so we can document the call. We have been doing a form of this for years but manually. The problem is some agents "forget" so they never really get the data they want. Making this a metric they track etc has never really improved the situation, so they decided to institute an automated system. Sounds reasonable, but it doesn't work. Issue 1. Sometimes you open an account that you aren't really working with, put in an address, it pops 3 matches, 2 are old closed accounts, 1 is the one your looking for. So you might open 3 accounts to find the one you want. They "fixed" this issue by making the wrap screen only pop if something is changed on the account. Issue 2. I don't change things on accounts regularly. We're an ISP, we do support. Rebooting a router or changing an email password doesn't require an account change. So I mentioned this stuff a month before it went live, back in March. Come April, low and behold all the problems I mentioned have come true. After being overwhelmed by confused agents, the software was reverted for more development. 4 months pass. It is back, with nothing fixed. We got an email that tells to "just go change something then change it back to make the wrap screen pop up." This place is so stupid. There are a few practical fixes imo, 1. have it pop all the time and just add a "wrong account" button that agents can use to exit an account if they pull it up in error. 2. add a manual wrapup button to the interface to force the screen if it doesn't automatically come up.
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Aug 18, 2015 14:34
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krampster2 posted:Have worked 2 days now in my new job, today I got swore at for the first time, yay! Some gent called me a gently caress wit which I don't think is very nice or accurate but that's okay. Also had to collect debt from a Vietnam vet and deal with a mother crying about her dead daughter I was trying to contact I followed up today. She had another stroke and is in the hospital again. Sister couldn't remember the social so I couldn't tell her anything to help. Told her to find the social so "we can find a solution" First call with the sister she mentioned her son takes care of her stuff mainly. Gonna see if we can't make him authorized to start the discharge steps
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Aug 20, 2015 04:03
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I once had a veryold and frail sounding woman ask for an account cancellation. I argued with her a bit because thats what we have to do (she had a pending balance, a contract, the works). Eventually she broke down in tears and told me she had cancer and had a few weeks to live. I never felt grosser. God I hated working there...
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Aug 21, 2015 16:35
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Should I take a job back on the phones? I'm currently an office/finance admin at an ISP. I was promoted here from Tech Support. However, Business Tech Support is hiring. I was told to consider it. I'll keep my same Mon - Fri schedule with holidays off, but I'll be taking calls again. However, it's considered to be a stepping stone to network operations, which is where I want to be. I'm just not sure if I can deal with talking to customers again. My current role has no upwards mobility.
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Aug 27, 2015 02:14
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GiveUpNed posted:Should I take a job back on the phones? I'm currently an office/finance admin at an ISP. I was promoted here from Tech Support. However, Business Tech Support is hiring. I was told to consider it. I'll keep my same Mon - Fri schedule with holidays off, but I'll be taking calls again. Why don't you look at another company? No need to wait for your current place to throw you scraps.
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Aug 27, 2015 02:41
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RICHUNCLEPENNYBAGS posted:Why don't you look at another company? No need to wait for your current place to throw you scraps. Because there isn't anything better atm. I get 3-4 weeks of paid vacation, full medical/benefits, a pension, and other goodies. To be looking for something else, I need to have more work experience and certs.
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Aug 27, 2015 02:47
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GiveUpNed posted:Because there isn't anything better atm. I get 3-4 weeks of paid vacation, full medical/benefits, a pension, and other goodies. To be looking for something else, I need to have more work experience and certs. To be getting something else maybe you do but to be looking you don't need anything. Business might be less miserable than consumer but if I were you I wouldn't want to go back to the phones.
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Aug 27, 2015 03:09
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RICHUNCLEPENNYBAGS posted:To be getting something else maybe you do but to be looking you don't need anything. Should I go to dispatch? You only call customers if the tech missed the appointment, or if we have to rebook. The downside is you're on a 8 week schedule rotation including public holidays and weekends.
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Aug 27, 2015 03:55
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GiveUpNed posted:Should I go to dispatch? You only call customers if the tech missed the appointment, or if we have to rebook. The downside is you're on a 8 week schedule rotation including public holidays and weekends. So you'd be in a position where every customer you call is going to be pissed off, and you'd work weekends and holidays. Sounds like poo poo.
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Aug 27, 2015 04:06
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jassi007 posted:So you'd be in a position where every customer you call is going to be pissed off, and you'd work weekends and holidays. Sounds like poo poo. My decision is honestly financial. I'll get a 5K raise by taking either Dispatch or Business Tech Support. Right now I just audit sales processes/equipment financing/contracts. It sounds fancy, but I feel I'm not properly compensated for my responsibility level. At least with Business Tech Support I'll keep my current schedule.
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Aug 27, 2015 04:30
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GiveUpNed posted:My decision is honestly financial. I'll get a 5K raise by taking either Dispatch or Business Tech Support. Right now I just audit sales processes/equipment financing/contracts. It sounds fancy, but I feel I'm not properly compensated for my responsibility level. At least with Business Tech Support I'll keep my current schedule. I get it, but I guess if you are gung ho about getting back on the phones to get a raise inbound commercial support sounds better.
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Aug 27, 2015 12:14
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jassi007 posted:I get it, but I guess if you are gung ho about getting back on the phones to get a raise inbound commercial support sounds better. I'm not gung ho about going back on the phones - I hate talking to customers. However, money talks. A 5K raise is significant enough for me to seriously consider it.
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Aug 27, 2015 16:18
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$5K is ~$2.40 extra per hour before taxes so consider whether that's worth hating your job. You can always apply elsewhere on the clock at your current position.
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Aug 27, 2015 16:37
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cumshitter posted:$5K is ~$2.40 extra per hour before taxes so consider whether that's worth hating your job. The issue is my upwards mobility in my current position is nil. Commerical tech support is respected in my company. The next step from Biz TSR is commercial tech or Network Operations/Analyst.
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Aug 27, 2015 16:44
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GiveUpNed posted:The issue is my upwards mobility in my current position is nil. Commerical tech support is respected in my company. The next step from Biz TSR is commercial tech or Network Operations/Analyst. How long do you anticipate being stuck in a position you don't like until you can get promoted? Is $2.40 an hour going to be worth X years of working in a position you do not like?
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Aug 27, 2015 18:49
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jassi007 posted:How long do you anticipate being stuck in a position you don't like until you can get promoted? Is $2.40 an hour going to be worth X years of working in a position you do not like? Probably 1-2 years before the position I want becomes available.
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Aug 27, 2015 18:50
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GiveUpNed posted:Probably 1-2 years before the position I want becomes available. I know you're convinced you're underqualified for the jobs you want and everything but I honestly think getting out there and trying to apply for some jobs at other places is a better plan than two years of call center work when you have a non-call center job that pays only a little less. I couldn't make it one year working at a call center, personally.
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Aug 27, 2015 19:03
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RICHUNCLEPENNYBAGS posted:I know you're convinced you're underqualified for the jobs you want and everything but I honestly think getting out there and trying to apply for some jobs at other places is a better plan than two years of call center work when you have a non-call center job that pays only a little less. I couldn't make it one year working at a call center, personally. The job market is really bad in my Canadian city. My admin department has an opening and we received 150+ applicants for one position.
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Aug 27, 2015 19:05
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GiveUpNed posted:The job market is really bad in my Canadian city. My admin department has an opening and we received 150+ applicants for one position. I'm going to hazard a guess that you work in the Call Centre I used to and unless things have changed Business Support was pretty much a dead end due to the fact that it's still an emerging part of that company and nothing you do there will get noticed. Everyone I've known that has made it to Network Ops has gone to the RAC first(if I'm right you'll know what this is).. EDIT: Actually I talked to you earlier in this thread so all of this applicable.
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Aug 27, 2015 19:24
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DariusLikewise posted:I'm going to hazard a guess that you work in the Call Centre I used to and unless things have changed Business Support was pretty much a dead end due to the fact that it's still an emerging part of that company and nothing you do there will get noticed. Everyone I've known that has made it to Network Ops has gone to the RAC first(if I'm right you'll know what this is). The exact same one. I'm an Admin in TechOps, not the Call Center, even though we audit some sales processes. RAC/business installer is where I want to go. My buddy told me RAC has hired from Business TSR.
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Aug 27, 2015 19:26
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GiveUpNed posted:The job market is really bad in my Canadian city. My admin department has an opening and we received 150+ applicants for one position. Yeah, every job gets a gazillion applicants but most of them are total trash. What have you got to lose?
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Aug 27, 2015 21:43
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GiveUpNed posted:The exact same one. I'm an Admin in TechOps, not the Call Center, even though we audit some sales processes. RAC/business installer is where I want to go. My buddy told me RAC has hired from Business TSR. They might have in the past, I can't think of anyone there who has done it recently. They also just added a Business Tier 2 person/department so that might be the first place they hire from.
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Sep 2, 2015 14:32
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Just had mandatory regulatory compliance training. I went in hoping to get specific answers about compliance issues I face every day, such as how our non discrimination policy interacts with our obligation to verify customer identity. Instead we played Game of Thrones themed Jeopardy for two hours, with the questions being things like "What are the four things that need to be disclosed when someone opens an account?" It made we want to go back to the phones, which is saying a lot.
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Sep 9, 2015 02:40
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This are based on true calls I've had working for an outsourced company for CenturyLink. I was tech support. Thank god I'm out if it now. "My mozorella foxfire is having issues. When I click on the YouTube it brings me to it, but for some reason it doesn't bring me what I want. I was told to try chromium however I don't have that on my computer. I miss the big E. " "Der something Goin on wit the wifi box I swear it we had a big lightning storm and it took out the fridge and I lost all my pizza rolls. The cat died, and dad told me to get some from the store but I said nope cuz I lost my license last year" "So one of your dumbass techs was supposed to be here around 4 and I have no idea why the hell he showed up early. He said my appointment was from 12-2 on the hanger he left on my door but I told my 15 year old son to set the appointment and he's loving perfect and has never hosed up in his life like me"
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Sep 10, 2015 04:20
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My favorite part of this job is the angry swearing people. Mind you I'm doing out bound collection calls. And one of my job duties is to accurately document all calls. It gives me a little bit of a juvenile giggle when I get to type in "borrower advised me to 'shove your dick in your rear end and spin on it.' I thanked borrower for his generous assessment of my genitals but informed him such action would not resolve the monthly payment we need."
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Sep 11, 2015 18:41
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Volume posted:My favorite part of this job is the angry swearing people. Mind you I'm doing out bound collection calls. And one of my job duties is to accurately document all calls. As long as you're not one of those cocksuckers who go, completely unprompted (after being told it was a bad time and I didn't have the money), to "borrow it from your mom".
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Sep 11, 2015 20:13
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Gothmog1065 posted:As long as you're not one of those cocksuckers who go, completely unprompted (after being told it was a bad time and I didn't have the money), to "borrow it from your mom". Sorry man but it's part of the job. If it makes you feel better I always feel scummy when I do it
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Sep 11, 2015 23:29
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I have no morals and love talking to angry people - can I get a collections call center job on the side or something? Any remote options?
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Sep 12, 2015 01:12
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RIP Paul Walker posted:I have no morals and love talking to angry people - can I get a collections call center job on the side or something? Any remote options? I'd be living the off hours dream if I could remote outbound dial people for collections.
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Sep 13, 2015 20:27
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For every fun collections call where someone is a wrong idiot who is trying to get away without paying you will get one call where the person's life is utterly hosed and ruined and they're trying to pay their debts but have no loving chance whatsoever. If you can cope with the emotional whiplash of going from someone who borrowed money for a car that they totaled while high to someone who's fiance left them at the altar and disappeared off the face of the earth leaving them with a joint loan agreement that they can't possibly service, collections may be for you!
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Sep 13, 2015 22:35
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Volume posted:Sorry man but it's part of the job. If it makes you feel better I always feel scummy when I do it
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Sep 15, 2015 10:38
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Gothmog1065 posted:As long as you're not one of those cocksuckers who go, completely unprompted (after being told it was a bad time and I didn't have the money), to "borrow it from your mom". Just tell them you wont pay. Not that you cant, but that you wont. "Can you borrow it from your family?" "Oh, no I don't need to. I have enough to cover it. I just wont." "...ok" This always brightens up their day. So do this all the time.
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Sep 15, 2015 17:38
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I used to spend several hours a week making collections calls at a sub-prime vehicle finance office. This was in house, so I was trying to get people to pay us before we initiated repo and sent them to collections. I really didn't care (I hated that company) and was willing to let anything slide so long as they committed to some kind of payment plan that would get them current. Most our clients were just irresponsible, rather than unforunate. But it still sucked when grown adults you'd been trying to reach for weeks finally called you, sobbing hysterically, because the repo truck was in front of their home and minutes away from taking the vehicle back. It's not like it should have been a surprise to them, but it definitely wasn't fun hearing them at another low point in their lives. Although I did get a perverse joy from loving with a couple guys. One had never made a single payment since he drove the vehicle off the lot and would only return calls to demand that I stop calling the references he listed, which were his mother and a previous employer. The other was a complete retard who would have his son call in and say stuff like, "Oh yeah, my dad got your message and says he's gonna call you real soon!" as if that was going to somehow make us call off the repo guys. Seriously didn't get the reasoning behind that, it would have been better for him to just not call at all. It's not like either guy deserved a lot of sympathy, but looking back I'm not proud of the fact that I was basically harassing people on behalf of a predatory company that I didn't think deserved to exist in the first place. Oddly enough I once had a guy call me from rehab several months after I ceased making attempts to contact him. He apologized for not making payments and tried to give us the location of the vehicle as best he could remember. We never got ti back, but I hope that dude is doing better.
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Sep 15, 2015 17:59
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Fil5000 posted:For every fun collections call where someone is a wrong idiot who is trying to get away without paying you will get one call where the person's life is utterly hosed and ruined and they're trying to pay their debts but have no loving chance whatsoever. If you can cope with the emotional whiplash of going from someone who borrowed money for a car that they totaled while high to someone who's fiance left them at the altar and disappeared off the face of the earth leaving them with a joint loan agreement that they can't possibly service, collections may be for you! The guys in the latter group should probably just declare bankruptcy.
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Sep 16, 2015 04:24
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Wizard of Smart posted:Just tell them you wont pay. Not that you cant, but that you wont. This was years ago, so I don't have this issue anymore (no more collections woo!). I just remember how pissed off I got when that happened. It ended up in a screaming match, me hanging up on him, him calling me back, he hanging up on me, and me calling him back just to tell him to go gently caress himself and hang up again. ... I got a lot of pent up anger out that day.
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Sep 16, 2015 18:45
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Were you the collector?
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Sep 16, 2015 22:47
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Re: Collections people - when I changed positions about 8 years ago I inherited the mobile number of the person who left. I keep getting collections calls for her. Do you assume I'm lying when I say this is a business number and she hasn't worked here for X years? It has died down from once a week to about once a month but still, I've been telling you for 8 years that she isn't here and I have no idea where she is.
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Sep 19, 2015 17:03
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I can't speak for every collections but in my general experience is more or less your rep changes every month. That rep needs to hit his quota so when he can't get a hold of the borrower, he's seeing that number as possibly her number. So she's gonna give it a ring and see if maybe this time she's around. Next time they call tell them "Put me on your do not call list" if they're not shady, that should work.
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Sep 19, 2015 17:09
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