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The only terrible part of freezer duty is that I can't see for 5 minutes or so afterwards while my glasses return to room temperature
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Aug 12, 2016 15:30
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Kickshaw posted:We were shorted 11 cases of bakery goods on yesterday's truck, which means going into the weekend, I have only twenty-four loaves of store brand bread, which is our biggest seller, and not even enough artisan bread to cover today! Sounds like a place I used to work.  Reminds me of the time I found a loving box of nasty loving seven-grain bread dough in the deli freezer...it was half-risen. Some bakery gently caress jammed it in there because gently caress deli and the store-partner coffee shop right next door to us.
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Aug 12, 2016 17:23
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Kickshaw posted:And for the cherry on the poo poo sundae, there's no spoons in the break room for me to eat lunch with. Seriously, this. Where the gently caress do the tea spoons loving go? All I want is a cup of coffee and I swear to god any tea spoon that is in the lunch room will be vanished before lunch time. We're in an endless cycle of: new set of tea spoons for 3 days -> 2 spoons for maybe a day at best -> 1 spoon that lasts possibly 2 or maybe even 3 days -> no spoons for a week and everyone just guesses the coffee/sugar amount -> plastic spoons that nearly all get used once, except for 1 or 2 that get rinsed off and reused for about 3 days -> no spoons, everyone is guessing again for 2 days -> new set of spoons -> repeat forever. It's ridiculous. What the gently caress are people doing with the goddamn spoons?!
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Aug 12, 2016 17:55
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I'm not even loving joking this poo poo is out of hand and is straight up driving me around the loving twist. WHAT IS loving HAPPENING TO THE loving SPOONS GODFUCKINGDAMNIT HOW HARD IS IT TO PUT IT IN THE loving SINK WHEN YOU'RE DONE WITH IT JESUSFUCKSHITCUNTRHTMFUYNDYRNDYT$%^YYW$#%W$%Yatw4segsbe5r
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Aug 12, 2016 17:58
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I just started keeping my own silverware in my locker at work when I was pulling eight hour shifts. That, or snatching a set from the store deli. You can spend three dollars and have enough utensils to last you a few months.
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Aug 12, 2016 18:24
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Yesterday I had a customer call in saying their credit card info was stolen during the time he spent in my city and our place was the ONLY place he used the card so we must be responsible somehow! I didn't question the validity of his claims or try to claim it was impossible anything could have happened at our store, in fact I didn't really get a chance to say much of anything between his random, incoherent, profanity laden tirade. I did recommend he call his credit card company to reverse the charges and he made sure to belittle me for thinking he hadn't done that first loving thing. Thinking about it now, I probably should have at least tried to get some info on who exactly this guy was and what time he was at our place so I could check the cameras for anything fishy going on around our credit card swiper, but the dude was just so unpleasant that I was more interested in letting him finish venting and end the call. I'm still not really sure why he called other than to bitch us out for his misfortune.
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Aug 12, 2016 19:50
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Inspector 34 posted:Yesterday I had a customer call in saying their credit card info was stolen during the time he spent in my city and our place was the ONLY place he used the card so we must be responsible somehow! I didn't question the validity of his claims or try to claim it was impossible anything could have happened at our store, in fact I didn't really get a chance to say much of anything between his random, incoherent, profanity laden tirade. I did recommend he call his credit card company to reverse the charges and he made sure to belittle me for thinking he hadn't done that first loving thing. Thinking about it now, I probably should have at least tried to get some info on who exactly this guy was and what time he was at our place so I could check the cameras for anything fishy going on around our credit card swiper, but the dude was just so unpleasant that I was more interested in letting him finish venting and end the call. I'm still not really sure why he called other than to bitch us out for his misfortune. You don't need to do any of that. If they guy was being legitimate, he would call credit card company and they would contact you. The individual would never be responsible for contacting a store in these situation.
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Aug 12, 2016 19:57
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Yeah, but if someone is stealing credit card info I'd really like to do my due diligence in making sure it doesn't continue. Like I said, I'm not really sure why the guy called since he didn't accuse us directly of stealing his info or seem interested in sharing any helpful information about his time here. He did say he had a loving great loving time here right up until he realized there were two fraudulent charges on his account.
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Aug 12, 2016 20:00
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I just remembered something that happened to me a long time ago. When worked for AT&T years ago this guy came in and complained about something on his smartphone not working. This was before everyone had a smartphone and they were still super expensive. I don't remember exactly what the problem was, but basically his warranty was expired and he didn't have insurance on it so I had to tell him that he was pretty much SOL. Up until that point he was completely reasonable, but when I told him there wasn't anything I could do for him he got furious and asked to speak to a manager. Well, it was a very small store with very little traffic, I worked at a franchise owned store and the manager was never at that location, it was always just me. So when this guy was denied a manager to speak to, he smashed his phone on the floor, shattering it into pieces and stormed out. I thought the whole thing was so funny that I didn't even mind cleaning up the mess.
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Aug 12, 2016 20:07
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What do people actually expect in that kind of situation, or like the one I talked about above? I honestly think credit card dude just wanted to vent and his friends were tired of listening to him. But, in your situation the guy had to have specifically not paid for insurance since it's always at least mentioned and in some cases really pushed. So no insurance, no warranty, what does he expect to happen?
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Aug 12, 2016 22:05
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Coworker shared a story about a lady who called in the other day saying she had a problem with her new washer. Bought it about 2 months ago, refused our "extended warranty" (which is actually fairly good on appliances and covers labor costs). Since she did not have the store's extended warranty she was told to call the manufacturer, who said "well, sure, our warranty covers parts cost but you have to pay $99 for the tech to come look at it". Called back to our store:  "Can I buy the extended warranty?".
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Aug 12, 2016 22:18
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Inspector 34 posted:What do people actually expect in that kind of situation, or like the one I talked about above? Maybe it's just that I'm jaded from working retail but I would not be surprised if that guy never had his credit card stolen and he was just drunk/regretted his purchase and was hoping his story would somehow lead to a refund or some other compensation
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Aug 13, 2016 00:04
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princecoo posted:Seriously, this. Where the gently caress do the tea spoons loving go? All I want is a cup of coffee and I swear to god any tea spoon that is in the lunch room will be vanished before lunch time. We're in an endless cycle of: new set of tea spoons for 3 days -> 2 spoons for maybe a day at best -> 1 spoon that lasts possibly 2 or maybe even 3 days -> no spoons for a week and everyone just guesses the coffee/sugar amount -> plastic spoons that nearly all get used once, except for 1 or 2 that get rinsed off and reused for about 3 days -> no spoons, everyone is guessing again for 2 days -> new set of spoons -> repeat forever. Our store manager got sick and tired of washing up after people so now we only have plastic cutlery and plates. We seem to alternate between having forks and spoons available though, never both at the same time. I check which one it is before I pick my lunch.
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Aug 13, 2016 02:47
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The break room where I am now has a spoon on a chain, like banks and pens. You might imagine this spoon hasn't been cleaned in a loving age.
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Aug 13, 2016 02:51
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People worked at places where the companies at one point provided silverware that was shared and wasn't disposable plastic?  For the last 16 years here we've always used paper plates and plastic utensils.
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Aug 13, 2016 07:28
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ijii posted:People worked at places where the companies at one point provided silverware that was shared and wasn't disposable plastic? We used to have a drawer full of silverware, actual china plates and bowls, glasses and mugs, Kitchen prep stuff like knives and cutting board,basic staples like salt/pepper/sauces, etc. gradually people got sick and tired of nobody washing up after themselves, so it gradually went away and got replaced with disposable stuff. We still have tea/coffee/ sugar/cereal/milk/condiments/bread and butter for people to use, along with the fridge, microwave, and boiling water dispenser, but that's it. The family feel of the place is gone. When I first started 12 years ago more than half of the staff were full time, and between 12 and 2 most of them would have lunch, so the lunch room would be full of people eating and socialising. It was very common for staff to socialise together outside of work at the pub, and the then store manager had a tradition at Easter and Christmas of staff sitting out in the carpark after the store closed with an esky of beers (that he provided). Now most of the older staff have left, there are only a handful of full timers outside of management, and the store manager takes his lunch in his office.
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Aug 13, 2016 08:18
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I had a family with triplets in middle school come through my line today... total bill, after discount for buying a backpack and a couple of our rewards coupons was $510  (was $650 pre-discounts).Receipt was a good 4ft long, and I was on the "broken" register (only gives receipts and rebate forms, none of the bullshit. Also the EFTPOS NFC thing is dead). Also took a good 20 minutes to process it all, making me 15 minutes late for my lunch break.
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Aug 14, 2016 03:48
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Boss is riding my rear end because our company thinks paying people to come in every 2 weeks and arbitrarily rate each department based on this single person's experience is a good use of money, and I got an 80%. Was it cause I didn't smile? Cause I didn't greet? Cause I didn't know where the item was? You know, stuff customers care about? Nope, not trying to upsell. Now every day I am paranoid as gently caress that a secret shopper is going to pounce on me and I can't focus on work. This must be what it feels like to be ISIS, just instead of a plane dropping explosives on me its some jagoff who is going to make it seem like I don't ever try to upsell cause out of the thousands of people I see in a 2 week period I didn't do it to THIS one. Its stressing me the gently caress out, sometimes I get so busy that I can't stop to turn around (if I'm working, I'm generally facing a wall looking at hundreds of fruits trying to identify damaged produce) and bam, there goes 20% of my score (unless I'm missing something, greeting is 20% with upselling being another 20%). So for the 2 weeks I'm worrying about the shopper, then after that I'm worrying about the report, and while I'm worrying about the report being posted and possibly being yelled at I'm also worrying about another secret shopper coming and going by the time the previous shopper's report is posted.
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Aug 14, 2016 06:17
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Dann, where I'm at produce is one of the few areas that can't be judged by secret shoppers. It's one of the reasons I consider this the best job in the store. Total lack of accountability, consequences, I have a cool boss (when he's not on vacation), and I don't leave the store every night smelling of salami. We're just critically understaffed.
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Aug 14, 2016 08:50
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Leal posted:Boss is riding my rear end because our company thinks paying people to come in every 2 weeks and arbitrarily rate each department based on this single person's experience is a good use of money, and I got an 80%. Was it cause I didn't smile? Cause I didn't greet? Cause I didn't know where the item was? You know, stuff customers care about? Nope, not trying to upsell. Now every day I am paranoid as gently caress that a secret shopper is going to pounce on me and I can't focus on work. Upselling is the biggest load of horseshit. Customers know when you're trying to sell them something they don't need and don't want, and it usually annoys them. It makes sense at a restaurant ( "Will you be having any appetizers today? Wine? Dessert?" ), but at a produce department? How the gently caress does that even work?  "Hello! I see you're buying a pineapple today. We can add some peaches to your ticket for only two-ninety nine!"I only upsold customers when I talked to them, and figured out something they might want. Someone asking me for the oven cleaner might need some scouring pads, for instance. It usually worked because I was trying to make things better for them, instead of better for the store.
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Aug 14, 2016 13:24
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yesterday I took a survey about benefits that says things like "do you want your health plan deduction to decrease, or do you want a pay increase this year? do you want an app for scheduling, or do you want a pay increase next year?" since I've been working here for 3 years, the company has bought out 1 company, and is in the middle of buying another. time to spray and pray resumes and portfolios at every company that remotely looks like they need a designer
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Aug 14, 2016 23:49
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I hope they gave you a write-in at the end so you could say things like "gently caress the shareholders, I want BOTH a health plan deduction decrease AND a pay raise you greedy bastards" but I'm sure you were very polite about it all. This year's Employee Satisfaction Survey results haven't been posted and they did the survey a while ago... I'm not sure why but I hope it's because more people were honest about the fact that it's retail and it's just going to suck regardless of how many satisfaction surveys they give us. They're not going to reduce our health care costs or give us better store discounts or hire more people so one call-off doesn't leave the department empty for two hours on a Sunday night... sure, it's nice when our managers listen to us and get feedback and try to improve, but the major improvements are "impossible". So why bother asking how we feel at all? This week has been an absolute retail nightmare. Two of our guys are working inventory prep and are off the floor schedule and one just quit, so we're ridiculously shorthanded. The DS is one of them so our team has had no leadership except when I try to whip them into action (which, LOL). I have worked my rear end off the last 3 days to make up for 2 shifts worth of call-offs (leaving me working by myself for hours at a stretch) and the laziest coworkers in the store AND management has been telling people all week to cut all their overtime. When our closer called off today and they asked me to stay late I flatly refused. I'm done playing that game. You understaff us, you chase away a great associate by loving him over with part-time hours all over the store instead of giving him full time in our department, you let the surrounding departments get away with refusing to cross-train (so they can't/won't cover for us even though we cover for them all the loving time) and you send my coworkers home early to cut time and leave me alone mid-day with a crowd, but you'll offer me less than the cost of a good dinner to stay "just another hour" which we both know will become "until closing" when I can't get away from the late-night rush?  I don't like to leave management with a department full of whining customers (and I'm sure I'll hear all about it later) but I'm tired and no one above me seems to care about enforcing job duties and writing people up for not doing what they're being paid to do, so.... if it takes 2 hours' worth of customer complaints to make them re-think forcibly training someone to cover our department, so be it.
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Aug 15, 2016 01:19
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They need to fix the loving AC in my store, it was 95℉/35℃ outside today with heat indexes reaching 110℉/43℃ (average high this time of year is 80℉/26℃). It was easily 80 inside the store today, though it wasn't nearly as humid as it was outside, but it was still distressingly uncomfortable in pants and a polo, and we were getting constant complaints from customers about the heat inside the store.
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Aug 15, 2016 02:34
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Faerunner posted:I hope they gave you a write-in at the end so you could say things like "gently caress the shareholders, I want BOTH a health plan deduction decrease AND a pay raise you greedy bastards" but I'm sure you were very polite about it all. The funny thing is that I'm sure it costs some stores a lot of money to keep retraining new people every few months. Not every company can afford to do all the things I'd like, sure, but whatever. Hell, I'd just like to listen to an MP3 player at work. Just one earbud. I'd even keep the air guitar to a minimum. Our store lost an employee they were grooming to take over frozen foods. He went to work at a competitor's store instead, doing the same drat job. He left because the competitor provided a better jacket for working the deep freeze. That's it. My store only allows you to use company branded hoodies, which aren't thick. If they'd allowed him to wear his own jacket, they'd still have him. 
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Aug 15, 2016 03:02
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We have been told today that we must sell 250 raffle tickets today. So, after dutifully asking every customer I've seen for the last 5 hours, I've sold... 1 ticket. Pissed of at least 3 customers and been ranted at about "I'm here to get my groceries, not be force fed tickets" by one lady. I'm not even mad, as they were venting I was just nodding along in agreement. Edit: Finished the shift with 4 tickets sold. One lady after lunch bought three - and she beat me to the punch by seeing the open book of tickets next to my register while putting her groceries up and asking how much they were. princecoo fucked around with this message at 10:24 on Aug 15, 2016 |
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Aug 15, 2016 03:32
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princecoo posted:We have been told today that we must sell 250 raffle tickets today. What are these raffle tickets for? I've never been in a grocery store that's tried to sell me raffle tickets at the register.
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Aug 15, 2016 15:01
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mattfl posted:What are these raffle tickets for? I've never been in a grocery store that's tried to sell me raffle tickets at the register. A childrens hospital - prizes are gift cards worth a bit of cash, other times it's for a car or a trailer full of groceries, maybe a boat or some jetskis. The money goes to a foundation that gives it to a childrens hospital. Never a local one though. It's not that it's not a worthy cause or whatever, it's the constant asking every single time you go near a register, hell even when you enter the store they've often got someone standing at the enterance pushing them there too. Sometimes someone to patrol the aisles offering them to people as they shop. When our store is the only real option for people to shop at (small town, only 1 other grocery store and it's much smaller and actually more expensive for most staples) people don't like the constant ticket pushes. It used to be we could sell heaps of tickets in the first 2 weeks of a new raffle, then sell practically none afterwards because you'd have the raffle tickets be "new" for 2 weeks, then you'd have offered literally every person in the region a ticket at least twice. You'd sell nearly none for a month or so, then there would be a couple of weeks without a raffle, then a new one would start, and you'd get good sales for two weeks, rinse repeat. Now there is literally no gap between the end of one raffle and the start of a new one. It's very much a case of either "I loving said no a thousand times already, gently caress off" or "Wait didn't I just buy a raffle ticket the other day for this? why would I buy another one?" princecoo fucked around with this message at 15:34 on Aug 15, 2016 |
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Aug 15, 2016 15:21
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mattfl posted:What are these raffle tickets for? I've never been in a grocery store that's tried to sell me raffle tickets at the register. charity fundraising. Our company has a pet charity in each state - in the state Princecoo and I are in it's the Royal Children's Hospital Foundation, which raises money for the Lady Cilentro Children's Hospital in Brisbane, and a handful of regional children's hospitals in other parts of the state. We basically do year round fundraising, alternating between raffles (sometimes in store raffles, for stuff like a TV, or a box trailer filled with groceries, or other times statewide raffles for big ticket prizes (Jeeps, BMWs, etc) and wall tokens (pay $2 to write your name on a card that gets put up on the wall), with a gap of 1 or two weeks between fundraising events. Except all the managers go crazy about it and there's huge competition between stores to have the highest fundraising numbers, it's as if how many raffle tickets you can sell has become the most important metric in the store. (My store has raised about $40k or so this year so far) We even have staff who come in and do sausage sizzles (often volunteering their own time) to raise extra money; and some front end managers have been known to get so stressed out over how many raffle tickets their store is selling that they've been caught stealing money to put into fundraising. Even I spend probably a grand a year on raffle tickets and wall tokens, buying 20 here or there if I don't like how many we've sold on days when I've been in charge. Mostly the wall tokens though, since they're essentially a straight up charity donation and so I can claim them as a tax deduction unlike raffle tickets. Edit: years ago when I first started there'd be like, an Easter raffle, a christmas raffle, and maybe one for mother's day and father's day. Now it's permanent year round fundraising, and customers are getting tired of it.
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Aug 15, 2016 15:44
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Gotcha, thanks
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Aug 15, 2016 18:06
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The Lord Bude posted:Even I spend probably a grand a year on raffle tickets and wall tokens, buying 20 here or there if I don't like how many we've sold on days when I've been in charge.  I've never seen someone whose identity is so tied up into being the world's most subservient retail employee.
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Aug 15, 2016 19:00
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When I worked retail I always hated being appointed the guy that stands next to the line offering gift cards during the holidays. I seriously doubt there enough people in line who had let it slip their mind. Most people saw me and asked for help finding a book. I always felt I'd be more help being on the floor helping make sales.
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Aug 15, 2016 19:22
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The Lord Bude posted:charity fundraising. Our company has a pet charity in each state - in the state Princecoo and I are in it's the Royal Children's Hospital Foundation, which raises money for the Lady Cilentro Children's Hospital in Brisbane, and a handful of regional children's hospitals in other parts of the state. We must work at either the same or the opposing companies, but I guess I got super lucky in the three or so store's I've worked at have never had to push for raffle sales, and I don't think the SM or CSM ever cared about the scores. Then again, the current store is brand new, and in the last 'wall-tokens' kinda drive the only names on the wall were all the department managers.
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Aug 15, 2016 20:26
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corporate wants our protection plan conversion rate (Number sold vs number we could sell) to be 8% My store is sitting at 60%. it would be higher if the shitlords in corporate would understand that loving noone is going to buy a protection plan that costs $4.99 on a loving calculator that cost $4.99.
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Aug 15, 2016 20:30
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The Lord Bude posted:charity fundraising. Our company has a pet charity in each state - in the state Princecoo and I are in it's the Royal Children's Hospital Foundation, which raises money for the Lady Cilentro Children's Hospital in Brisbane, and a handful of regional children's hospitals in other parts of the state. Jesus christ I would snap like a weak twig if every other step I took in a store was "HAI WANNA BUY A RAFFLE TICKET!" Bad enough the drat dollar stores here always do drives every month and everyone gets asked over and over if they want to donate something. Petsmart Charities can suck my dick too; only 10% or less of the money you give goes to the drat charity. I'd rather spend the buck on a can of food than a stuffed animal so that 9 bucks goes to the corp.
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Aug 16, 2016 04:00
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My local supermarket has programed their self check-outs to ask if you'd like to make a donation to whatever their partner of the month is. Their actual cashiers (at least at night when I'm there) don't usually ask. I wonder what their numbers look like for donations through self-check vs at manned registers...
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Aug 16, 2016 04:07
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Cowslips Warren posted:Jesus christ I would snap like a weak twig if every other step I took in a store was "HAI WANNA BUY A RAFFLE TICKET!" Sometimes we even take someone off registers and get them to walk around the store asking people to buy tickets. Then of course the customer invariably gets asked again at the checkouts. And we also often have bonus daily raffles for meat trays and hampers, to encourage customers to buy a ticket in the regular raffle (ie buy a ticket in the main raffle, get a free ticket for the daily raffle)
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Aug 16, 2016 04:54
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Tonight, children. Jesus loving christ. Had one kid beatboxing for his entry into El Fuerte's beatbox championship or whatever the gently caress he was trying while he slaps and punches our tortillas. So I asked him to stop doing that. His mom? His loving mom said "Keep doing it". Thankfully he didn't listen to her, but seriously what the gently caress? Your kid is smashing our loving tortillas, you stupid loving oval office. Then near the end of my shift there was children ripping open toy packages and running around playing with them. Like 6 or so packages were opened. I hate children
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Aug 16, 2016 05:36
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We ran out of bags again. Then I'm told by another manager that they were told by my manager that she didn't realise they were low because someone removed 5 boxes of bags from the pallet out the back and didn't record the removal, so she thought we had 10 boxes. A typical day will see us go through 6 to 9ish boxes. It takes 2 days for any order to arrive here, at best. She ordered more this morning when she found out the discrepancy, and a pallet will be arriving tomorrow morning. Except, that's bullshit because I was there yesterday when her assistant manager discovered that she hadn't done her loving job last week, and he ordered more yesterday morning. The manager was supposed to deal with the shortage last week and she didn't, so his surprise first thing Monday was 12 boxes of bags to last until the order he made that day arrived in 2 days (tomorrow). But no, it's totally some unknown person fault for "removing a bunch of boxes" and she totes saved the day by getting right on that order today and pushing for the distribution center to get those bags on the truck pronto 
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Aug 16, 2016 09:02
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We're out of garbage bags because someone stacked a bunch of boxes of receipt paper where the boxes of garbage bags go so people thought we still had them because no one reads labels on boxes
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Aug 16, 2016 17:15
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One of my jobs is at a smashing burger chain. I wasn't there for this incident and the cashier it happened to didn't want to talk about it, so I only heard from other witnesses. A woman we've never seen before came in, ordered a drink and hung around for a while. Lots of people do so that's not a problem. One of the cashiers (a shift lead in training no less) began scooping ice cream so we'd have a stocked freezer for shakes since it's been really hot out. The woman began screaming at the poor girl that she was disgusting and horrible, and she was going to call the BBB, AG, and the police on her/us for such filth. The girl was scooping ice cream into the cups with gloves on, but was using her gloved hands to push it out of the scoop faster since we have dollar store crap. SO DISGUSTING I HOPE YOU GO TO JAIL She went full anxiety attack and started shaking again a few hours later when I asked what even happened.
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Aug 17, 2016 01:02
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