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Steppo posted:Here's my daily argument with anyone at our company: "Hi, you've reached IT. How can we help you not resent your technology today?"
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| # ? Feb 23, 2010 23:37 |
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It's a Core 2 Duo with 3 GB of RAM on Windows XP. How in the hell is it slow?
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| # ? May 25, 2013 18:27 |
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Steppo posted:
I think you've discovered the secret, people expect IT to bring them happiness.
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| # ? Feb 23, 2010 23:47 |
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Steppo posted:Here's my daily argument with anyone at our company: Simple. Offer to swap $name's and  's systems. Butter up with things like "she's not going to like this, but I used my (*flexes*) authoritah and made her switch.
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| # ? Feb 23, 2010 23:48 |
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Casao posted:I think you've discovered the secret, people expect IT to bring them happiness. gently caress that. My happiness comes in a bottle, and I ain't sharing.
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| # ? Feb 23, 2010 23:49 |
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Steppo posted:Here's my daily argument with anyone at our company: Do exactly what was asked of you! I'm sure you can find a P3 on Craigslist for about $20. Bill it to her department.
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| # ? Feb 24, 2010 00:10 |
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LieutenantFrost posted:People whose response to every semi-complicated question is "Let's have a meeting!" Employee from a recent acquisition asks my boss when I'll be done with my current zillion projects and start working on his. Boss's response is an hour long powerpoint webex (which I was dragged into for no reason that I can discern) to explain the whole department's orgchart and purpose for existing. The question remains unanswered to this day. Probably because I directly report to a manager, a director, a VP, and some random executive on the opposite coast whose job title I have never seen.
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| # ? Feb 24, 2010 00:31 |
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Does anyone deal with FIPS around here? The new standard I read a bit of sounds like someone was reading a $2 security magazine with pupils the size of piepans going "OH MAN OH MAN OH MAN OH MAN COOOL" without realizing there is no actual real commercial implementation in the world today using those technologies. edit: actually, I read the history of previous FIPS codes and it looks like they are really slow in implementing it. Just really weird to see some of the stuff government tries to do.
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| # ? Feb 24, 2010 01:15 |
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Steppo posted:Here's my daily argument with anyone at our company: All signs point to having administrator rights on the machine, suspecting iTunes and about 90 other crappy programs in startup/run, maybe some viruses thrown in for good measure.
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| # ? Feb 24, 2010 08:41 |
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When testing a new antivirus for enterprise-wide deployment, make sure to exclude the I.T. group's computers from your super-restrictive scan policy. I got to spend most of the day today reloading backups of 4 different machines because the AV destroyed most of our tool directories. Commercial remote-control software has no business being detected as a virus!! Jesus christ 
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| # ? Feb 24, 2010 11:11 |
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Holy jesus christ, remedy is a steaming bucket of pipin' fresh hot poo poo. We're moving from 6 to 7 within the next month supposedly, someone please tell me it gets better 
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| # ? Feb 24, 2010 12:38 |
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I rebooted my notebook this morning for some Vista updates. Upon logging back in, hpzsetup.exe requesting permission to run, with the oh-so-familiar HP spinning hourglass in the background. I grant permission. "Congratulations! Software installation complete." WTF, HP? Do you just randomly reinstall whenever you feel like it? I have automatic updates disabled because of your lovely software. Argh! Edit: Now it's asking me to register, even though I've told it no, never ask again, leave me the gently caress alone.
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| # ? Feb 24, 2010 14:44 |
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brc64 posted:I rebooted my notebook this morning for some Vista updates. Upon logging back in, hpzsetup.exe requesting permission to run, with the oh-so-familiar HP spinning hourglass in the background. I grant permission. I've had this happen because the HP software piggybacked a dll on to the spooler service. That dll was removed, the software saw that and ran a repair install to put it back there.
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| # ? Feb 24, 2010 14:52 |
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brc64 posted:I rebooted my notebook this morning for some Vista updates. Upon logging back in, hpzsetup.exe requesting permission to run, with the oh-so-familiar HP spinning hourglass in the background. I grant permission. Are you using the HP OEM image or a VLK/MAK? On a tablet (2710p), I would have this come up every.single.time I would reboot the machine. After about 6 weeks of back and forth with HP, their suggestion was to use the OEM image as "it contains files and registry keys pertinent to HP Software". I finally tracked it down to exactly what Bangers just said. They packaged a modified DLL into their product. Windows didn't let it replace the DLL, so every time the machine started, it would see that it's not the right one and try a repair install.
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| # ? Feb 24, 2010 15:58 |
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monkeybounce posted:Are you using the HP OEM image or a VLK/MAK?  Does Brother make good photo printing printers? That's the primary reason we bought this one, and the print quality is really nice... but the software, oh the software...
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| # ? Feb 24, 2010 16:05 |
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brc64 posted:No, it's a Dell notebook. This was the HP Photosmart driver package prompting me. Still could have been a DLL replacement thing, though. At least it didn't stick me in a "please insert the CD" install loop this time. Uninstall the software, then reinstall it and watch it with Procmon/Regmon/whatever its called now. That's how I found out about the DLL. It's probably a DLL with the spooler as Bangers said. The updates probably...updated...it and HP software seems to always freak out if every piece isn't as it was when installed. As for Brother making good photo printers, I've got the MFC885xx and it's awesome. You can even set the ink saturation levels. I've never had a bad print come out, even when I loaded the paper upside down.
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| # ? Feb 24, 2010 16:16 |
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The shower of bastards that work for TalkTalk. About 3 weeks ago someone from TalkTalk rang my dad and convinced him to sign up for their incredibly lovely broadband. He's only 2 months into a 12 months contract with someone else, but apparently this didn't register with him at the time. The activation date wasn't until the 23rd, so I told him to cancel his order with TalTalk, which he did. A week later his current ISP started ringing him every day saying he was due to be cut off. He called TT again, who told him "yeah, we've cancelled it, even though all the systems say it's not, and even though the work order for the 23rd is still showing up on our computer, it's totally cancelled honest!". Yesterday morning his broadband went off. Ringing Talk Talk's customer service line is an exercise in frustration. Not only do non of the menu options even vaguely resemble the problem, or indeed the sort of problem any normal person would have. You also spent 20 minutes on hold before someone seemingly working in a white noise factory answers and says "yes help you please?" in a thick, barely intelligible accent, who then hangs up instantly when you say anything more complicated than hello. Somewhere in the foulest pits of hell Hilter, Poll Pot, and Idi Amin are forced to spend eternity ringing Talk Talk customer services. Satan himself thinks this might be a bit much.
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| # ? Feb 24, 2010 16:31 |
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Steppo posted:
When I started at my current job, I had an 512MHz eMac with a broken monitor. (This was in 2008, mind you.) You can bet I bitched up a storm, but when I did get upgraded to a decent Mac Mini, I was hugely grateful to IT. Not only that, but every time since then when they've offered hardware upgrades, I tell them that I'm doing fine and they should help out someone else who's worse off than me.
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| # ? Feb 24, 2010 17:07 |
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Steppo posted:Here's my daily argument with anyone at our company: Say you'll replace it on her day off. On that day, bring it in, change the case (buy/find a good clean shiny one) and CD drive and put it back. It's the sugar pill of computing and it works wonders, especially with the female staff who often get very excited about New&Shiny  (I have never done this, directly at least, but it's very tempting)
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| # ? Feb 24, 2010 17:08 |
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GoDaddy. For fucks sake can you please maker your poo poo work for once in your god awful existence? I almost refuse to work with customers who host at GoDaddy. Anyway GoDaddy is useless for anything not a cheap SSL. And even then its annoying.
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| # ? Feb 24, 2010 17:21 |
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KenMornignstar posted:GoDaddy. I can't understand how a major registrar can have the most god-awfully slow website in existence. It's like the CEO of Ferrari driving a Geo Metro.
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| # ? Feb 24, 2010 17:48 |
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golgo13sf posted:I can't understand how a major registrar can have the most god-awfully slow website in existence. It's like the CEO of Ferrari driving a Geo Metro. Not to mention one of the most god-awful layout and designs for a website. I doubt they've ever heard the word "streamline".
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| # ? Feb 24, 2010 17:51 |
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Speaking of how lovely GoDaddy is, they insist on saving my loving Pay Pal account all the time. I have to go in and delete it after. Also, they just recently auto re-newed my SSL certificate and I was unaware I had that on due to their lovely loving horrible web interface and slow god drat site. gently caress GoDaddy. May switch to Enom soon.
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| # ? Feb 24, 2010 17:54 |
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monkeybounce posted:Not to mention one of the most god-awful layout and designs for a website. I doubt they've ever heard the word "streamline". This is my other favorite GoDaddy quirk. If you have an account there when you go to the home page it says "Welcome XYZ" with no login fields visible, so you think "Cool, don't have to login, it's set to remember me". Now go try and view your domains or change DNS. HAHA, you have to login again!  Why don't you just have me log in in the first place, it's so loving convoluted.
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| # ? Feb 24, 2010 17:57 |
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last few posters posted:go daddy stuff Not to mention, they are also possibly logging into your stuff: http://blog.sucuri.net/2010/02/goda...s-in-clear.html sucuri.net posted:"GoDaddy store your passwords in clear-text and may try to SSH to your VPS without permission"
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| # ? Feb 24, 2010 18:00 |
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monkeybounce posted:Not to mention one of the most god-awful layout and designs for a website. I doubt they've ever heard the word "streamline". It's a feature, not a bug. They probably patented the 350-step checkout process.
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| # ? Feb 24, 2010 18:01 |
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golgo13sf posted:If you have an account there when you go to the home page it says "Welcome XYZ" with no login fields visible, so you think "Cool, don't have to login, it's set to remember me". Now go try and view your domains or change DNS. HAHA, you have to login again! Well, large e-commerce companies like Amazon and Newegg do very similar things -- greet you by name when you load the main page, but ask to log in again before allowing you to actually make a purchase. It's a reasonable (not sure how actually useful) security measure to make sure the user is legitimate before anything major is committed to.
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| # ? Feb 24, 2010 19:34 |
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Elected by Dogs posted:It's a feature, not a bug. And every single goddamned step is another upsell you have to either avoid clicking on or (in order to, yknow, keep you from just mashing continue and getting on with your life) uncheck the upsell they helpfully selected for you by default! 
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| # ? Feb 24, 2010 19:42 |
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g3k posted:Not to mention, they are also possibly logging into your stuff: How loving long do we have to be on the Internet before major tech businesses stop storing crap in plaintext?
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| # ? Feb 24, 2010 19:46 |
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Hey Great Plains I'll just start integrating eConnect now. Oh what's that? The column name for Credits is CRDTAMNT and for Debits its DEBITAMT? And other columns don't have an 8 character limit some randomly do? AWESOME.
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| # ? Feb 24, 2010 19:48 |
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Midelne posted:How loving long do we have to be on the Internet before major tech businesses stop storing crap in plaintext? He did an update, GoDaddy contacted him: http://blog.sucuri.net/2010/02/goda...ity-update.html tl;dr, it's not plaintext, it's encrypted, but the security team can decrypt it on a case by case basis when needed. (which lets be honest, you might as well store it in plaintext) To get back to my story from last week: The keylogger did what it was supposed to and I emailed my boss the log explaining everything. He didn't even look at it and the response I got was "Not much I can do" and shrugged. I can't take it to IA because of the clusterfuck of bureaucracy here, I'd probably get more hassle than it's worth. (She's made her way around the station if you know what I mean) ah well
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| # ? Feb 24, 2010 19:51 |
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g3k posted:To get back to my story from last week: The keylogger did what it was supposed to and I emailed my boss the log explaining everything. That's life.
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| # ? Feb 24, 2010 19:56 |
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g3k posted:He did an update, GoDaddy contacted him: http://blog.sucuri.net/2010/02/goda...ity-update.html I stand moderately mollified by what looks to have been a pretty good customer service response from GoDaddy. Reversible encryption could potentially be significantly better than cleartext if it's well thought out -- it's still no hash+salt, but it's not as bad as it looked.
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| # ? Feb 24, 2010 19:57 |
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I hate when people are talking to an auto-attendant, screaming at the phone: "TECH. SUPPORT." "INTERNET!" "....INTERNET" "..........INTERNET YOU SON OF A BITCH" Me: "Uh, you know, you can just press 1 or 2..."
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| # ? Feb 24, 2010 19:59 |
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I've probably railed against this before, but it's worth mentioning again because it's still ridiculous and obnoxious as hell: Music while you're on hold. Yes, that's a fabulous idea. Let's pipe music through a device that has a maximum frequency of 3000Hz. I don't know about you, but I love muddled garbage when I'm listening to some sweet hold tunes.
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| # ? Feb 24, 2010 20:06 |
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mono posted:I hate when people are talking to an auto-attendant, screaming at the phone: A little tip to get past a lot of bots is to lie about the language right at the start. English takes you to a bot and French/Spanish will take you to a rep (usually).
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| # ? Feb 24, 2010 20:07 |
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Phone posted:I've probably railed against this before, but it's worth mentioning again because it's still ridiculous and obnoxious as hell: Music while you're on hold. One vendor we have plays this obnoxious classical music that nearly busts the speakers on our handsets. In fact, I'm on hold with them right now.
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| # ? Feb 24, 2010 20:09 |
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mono posted:I hate when people are talking to an auto-attendant, screaming at the phone: I have had people press random numbers and yell option choices when I pick up and say "Hi, this is IT"
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| # ? Feb 24, 2010 20:12 |
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Phone posted:I've probably railed against this before, but it's worth mentioning again because it's still ridiculous and obnoxious as hell: Music while you're on hold. Even better, the person calling puts it on speaker phone and cranks up the volume so they don't have to hold the phone to their ear while they're waiting.
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| # ? Feb 24, 2010 20:23 |
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g3k posted:One vendor we have plays this obnoxious classical music that nearly busts the speakers on our handsets. In fact, I'm on hold with them right now. Parallels?
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| # ? Feb 24, 2010 20:32 |
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| # ? May 25, 2013 18:27 |
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Tatsujin posted:Parallels? Aegis. Speaking of them: I rather wish they never migrated to .NET. Ever since then, one of our modules has been a bitch to update/install on a fresh client.
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| # ? Feb 24, 2010 20:37 |
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