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fragem666 posted:I hate it when the IT department at a school or library disables right click, you reduce the function of the web. Not everyone knows the hotkeys to copy and paste. Far too many of my customers do this "for security". One of my co-workers had to re-write an awful lot of form logic in one of our software packages as this is so common and the original version relied on context menus. I don't understand the reasoning at all, unless their security officer is a huge Mac fanboy or something.
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| # ? Aug 23, 2010 23:50 |
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| # ? May 21, 2013 06:38 |
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Lum posted:I don't understand the reasoning at all... It's lazy reasoning. Unless it's a kiosk app, you have to assume they have more access to OS functions than you do.
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| # ? Aug 24, 2010 00:18 |
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Lum posted:Far too many of my customers do this "for security". One of my co-workers had to re-write an awful lot of form logic in one of our software packages as this is so common and the original version relied on context menus. I saw a bunch of mice with the right button glued down at the library. I guess nobody told them about Shift+F10
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| # ? Aug 24, 2010 01:13 |
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Welp, this is the day that broke my morale. Our online account creation process "broke" and new customers were getting five (specifically five) to twenty emails with new account details. Each email was for a new account, e.g. John Q. Smith would get an email saying "your ID is jsmith"; then one saying "your ID is jqsmith" and so on. We were creating 5+ accounts per new customer. Our new customer base has not been impressed and a lot are saying they can't trust us. There's been over 400 people affected since Friday. We have no idea what's causing the problem.
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| # ? Aug 24, 2010 02:00 |
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it's sharepoint isn't it
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| # ? Aug 24, 2010 02:37 |
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This is a Fortune 5 company drat it, the knowledge of running daily reports shouldn't be an oral tradition of myth and superstition passed down from the elders.
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| # ? Aug 24, 2010 02:59 |
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Scaramouche posted:What's the general lifespan of the average 24/48 port switch? I had one fail last week and it was a giant pain in the rear end. So far the culprits have all been Dlink switches I've inherited from days past (4 have failed in 4 years) and I've slowly been replacing them with Netgear/Dell equipment. I'm down to 3 Dlink switches left and I'm wondering if it's worthwhile waiting for them to fail or just take the plunge and replace them now. What's an 'acceptable' lifespan for this kind of equipment? My general rule of thumb is if your switch (or any network gear for that matter) is made of metal, then it will probably work for a year or more. If it is made of plastic be happy if you get 6 months out of it. Personally I've had nothing but drama with Dlink consumer grade poo poo, however the business gear is about on par with Netgear stuff. For routers I perfer Draytek, if only because I've been able to talk to the people who maintain the firmware in the past in order to resolve weird ADSL issues.
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| # ? Aug 24, 2010 03:02 |
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Docjowles posted:it's sharepoint isn't it for once, no. It's our venerable and ancient CRM system. thejooseisloose posted:This is a Fortune 5 company drat it, the knowledge of running daily reports shouldn't be an oral tradition of myth and superstition passed down from the elders. This is a big part of what's wrong with our sitch right now.
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| # ? Aug 24, 2010 03:03 |
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boo_radley posted:This is a big part of what's wrong with our sitch right now. I'd say it sucks, but I got a nice promotion to learn it, and fix it. Automated reports that can be run daily are going to blow their little minds. There is a weekly report that once kicked off, I poo poo you not, takes two and a half days to finish executing. Yes it's all in access.
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| # ? Aug 24, 2010 03:22 |
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thejooseisloose posted:I'd say it sucks, but I got a nice promotion to learn it, and fix it. Automated reports that can be run daily are going to blow their little minds. I volunteered to learn the system, and they said "we'd rather use our budget for contractor engagements". So we've used 90% of our contracting/training budget for crisis triage. edit: so basically, you know, gently caress 'em. You wanted to skimp on training, enjoy the results as your "partners" bleed you dry. Assholes. boo_radley fucked around with this message at Aug 24, 2010 around 03:39 |
| # ? Aug 24, 2010 03:32 |
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Ensign Expendable posted:I saw a bunch of mice with the right button glued down at the library. I guess nobody told them about Shift+F10 What, I'm the only other person who didn't know? I figured there'd be more  going on.
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| # ? Aug 24, 2010 05:16 |
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Midelne posted:This is me replacing a toner cartridge. That is an accurate and true depiction of dealing with most LaserJets.
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| # ? Aug 24, 2010 05:39 |
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Ensign Expendable posted:I saw a bunch of mice with the right button glued down at the library. I guess nobody told them about Shift+F10
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| # ? Aug 24, 2010 09:50 |
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Ensign Expendable posted:I saw a bunch of mice with the right button glued down at the library. I guess nobody told them about Shift+F10 Please tell me they were using a keyboard with the menu key.
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| # ? Aug 24, 2010 10:25 |
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1 in 5 of the visitors to our website are STILL using IE6  The standoff between users refusing to part with a poo poo 9 year old browser and webmasters threatening to stop supporting them continues... (Whilst I'd do the latter like a shot for a non commercial website, it's not an option here sadly, we can't just ditch 20% of all potential customers)
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| # ? Aug 24, 2010 10:29 |
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I'm in a consultant's office, and he's given me a bunch of paperwork to sign. Paperwork that will lead to me being anaesthetised and cut with shiny blades, so we are having a Serious Conversation. I ask a couple of questions, and he asks what I do for a living. "Oh, uh, just desk based stuff. IT." "Huh, maybe you can help. See, I just bought this new laptop and it won't connect to my wireless network at home--"
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| # ? Aug 24, 2010 10:45 |
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LakesGuzzler posted:1 in 5 of the visitors to our website are STILL using IE6 Honestly, it's at the point where even for a commercial site, I'd consider sticking up a "Your browser is almost a decade old and if you don't upgrade it, your computer will get infected with all sorts of nasty stuff that will steal your identity" banner on there for IE6 users. Frankly, the threat of identity theft would honestly make even the most incompetent luddite start bitching to their IT department. ...Only then to be told to ignore it, because some of their in-house software is an absolute POS that only works on IE6 
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| # ? Aug 24, 2010 10:50 |
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Jabor posted:"Your browser is almost a decade old, your computer loving has been infected with all sorts of nasty stuff that will steal your identity"
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| # ? Aug 24, 2010 11:06 |
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Sharrow posted:I ask a couple of questions, and he asks what I do for a living. "Oh, uh, just desk based stuff. IT." Hehe you should know better by now  Should've stopped at "stuff" or just call it "admin" or something.Jabor posted:Honestly, it's at the point where even for a commercial site, I'd consider sticking up a "Your browser is almost a decade old and if you don't upgrade it, your computer will get infected with all sorts of nasty stuff that will steal your identity" banner on there for IE6 users. It's tempting to do something like that at least... I can't currently justify breaking things for 20% of the audience, but a little unobtrusive reminder shouldn't do any harm. I like the idea of scaring them with the security implications, good one.
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| # ? Aug 24, 2010 12:06 |
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LakesGuzzler posted:I like the idea of scaring them with the security implications, good one. Firefox is pretty good at this when it comes to sites with invalid certificates. The "holy poo poo, someone is possibly loving WITH YOU, RIGHT NOW" spiel certainly got a certain website I know about fixed in record time 
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| # ? Aug 24, 2010 13:43 |
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LakesGuzzler posted:1 in 5 of the visitors to our website are STILL using IE6 I was at an interview last week for a company that plainly has a decent amount of cash to throw around, and walked past a machine that was labeled "IE6/IE7" and used for compatibility testing, which is about the only reason I can think of to still have one around. Explorer.exe was hung and nonresponsive, only showing the desktop wallpaper and nothing else. They said "Yeah .. we've been getting complaints about that. < >"At least they have a reason for having it around!
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| # ? Aug 24, 2010 13:44 |
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LakesGuzzler posted:It's tempting to do something like that at least... I can't currently justify breaking things for 20% of the audience, but a little unobtrusive reminder shouldn't do any harm. I like the idea of scaring them with the security implications, good one.
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| # ? Aug 24, 2010 13:49 |
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Shortcuts that aren't homogeneous between different applications in the same software suite (I'm looking at you microsoft). ctrl+f is find in literally every program microsoft makes...except for outlook. 
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| # ? Aug 24, 2010 13:53 |
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Stonefish posted:Firefox is pretty good at this when it comes to sites with invalid certificates. The "holy poo poo, someone is possibly loving WITH YOU, RIGHT NOW" spiel certainly got a certain website I know about fixed in record time You read explosm, too?
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| # ? Aug 24, 2010 13:57 |
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rscott posted:Shortcuts that aren't homogeneous between different applications in the same software suite (I'm looking at you microsoft). ctrl+f is find in literally every program microsoft makes...except for outlook. Better yet on the Outlook side of things, sometimes it is and sometimes it isn't. Depends on whether you're writing a new email, replying to one, reading one...
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| # ? Aug 24, 2010 14:11 |
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Rohaq posted:There's a slight flaw with having something pop up telling them that they need to upgrade their browser though, along the lines of all the times we've told people NOT to pay attention to popups telling you to upgrade/install software for security reasons Oh yes, along with the fact that I hate things that "pop up" and nag me to do things and so wouldn't wish to inflict it upon others. If anything were to be added (probably not; most people wouldn't have a clue what it was on about) it'd be an unobtrusive notice to the side or something.
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| # ? Aug 24, 2010 14:26 |
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"The problem could be because the programmers were in the system today" What programmer? What "system"? How does one get "in" such system? I hate normal people 
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| # ? Aug 24, 2010 14:30 |
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Accidental drag and drop of folders on the file server. I'd really like to cut off the fingers of whoever keeps doing it.
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| # ? Aug 24, 2010 14:37 |
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rolleyes posted:Better yet on the Outlook side of things, sometimes it is and sometimes it isn't. Depends on whether you're writing a new email, replying to one, reading one... Let's use Word for composing email! It will be AWESOME! UI inconsistencies be damned!
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| # ? Aug 24, 2010 14:39 |
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Websites should simply send IE 6 users to the "mobile" version of their site these days. IE 6 users still get "supported" and can still do all the stuff they need to do.
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| # ? Aug 24, 2010 14:40 |
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Fishhook posted:Accidental drag and drop of folders on the file server. "I can't find this folder! It's missing! And it's the server's fault!"
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| # ? Aug 24, 2010 14:40 |
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Fishhook posted:Accidental drag and drop of folders on the file server. Thanks to fumblefinger bullshit like that approximately 75% of my restore-from-backup requests are resolved with a pointer to where the file has been all along.
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| # ? Aug 24, 2010 14:40 |
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Melted_Igloo posted:"The problem could be because the programmers were in the system today" I have developed my own acronym for use around the office about people like that. STU - Since The Upgrade Any problem that occurs within roughly 3 months of any given update being installed is automatically an STU problem. Examples: "Can't log in STU" (user forgot their password) "Can't print STU" (printer is out of paper)
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| # ? Aug 24, 2010 14:42 |
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minivanmegafun posted:
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| # ? Aug 24, 2010 14:52 |
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Fishhook posted:Accidental drag and drop of folders on the file server. 
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| # ? Aug 24, 2010 15:03 |
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geera posted:how do they manage to do this accidentally?  edit: nevermind, dicks. nyoron fucked around with this message at Aug 24, 2010 around 15:25 |
| # ? Aug 24, 2010 15:18 |
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Rohaq posted:This was especially good when I turned our mail notifications into MIME multiparts with prettified HTML: What was 100% W3C valid HTML fell apart under Outlook's rendering engine, and had to be fixed with additional CSS Yeah, I remember that our poor web designer at my last job had to spend days tweaking HTML to get it to render properly in Outlook.
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| # ? Aug 24, 2010 15:29 |
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geera posted:This is a constant issue here. At least once a week I get a panicked "someone deleted my folder!!!" phone call when really it's just that it was moved somewhere else. The best ones are when I find that the missing folder had been dragged in to a neighbor, and then dropped several levels deep in to its sub-folders... how do they manage to do this accidentally? It's worse when they accidentally drag a 200 GB folder with 300 subfolders into it's neighbor. Then they see the progress bar, freak out and hit cancel, leaving half the folders stranded in their new location. And of course, even after repeated emails suggesting that when this happens notify IT, do they notify IT? poo poo no, we find out about it half a day later when people start bitching and saying that the server is broken.
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| # ? Aug 24, 2010 15:35 |
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mllaneza posted:Thanks to fumblefinger bullshit like that approximately 75% of my restore-from-backup requests are resolved with a pointer to where the file has been all along. I spent four hours on Saturday wrestling with a restore-from-backup that doesn't want to, as a result of what was originally a fumble-finger Outlook folder deletion in the Accounting department. I can only remote in and take the mail server down for the durations that I need it on the weekends, and I keep running into things that more or less require me to be physically present due to infrastructural limitations. As it stands, I think the Accounting department is just going to get to recreate the missing data and possibly consider storing vital information somewhere other than email. If this had all been appropriately stored on one of the file servers, I would've laughed and had a thirty seconds job pulling out a shadow copy of the affected file.
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| # ? Aug 24, 2010 15:46 |
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| # ? May 21, 2013 06:38 |
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The answer is simple, users don't get write access to the server! 
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| # ? Aug 24, 2010 15:50 |
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