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Docjowles
Apr 9, 2009



joe944 posted:

He doesn't know AD very well and past employees have screwed things up so basically we aren't allowed to use anything that would make our jobs easier. I have setup test environments and showed him that I can easily install software/change permissions/deploy scripts but he still wouldn't give me the time of day.

So far in my very limited experience, AD/GPO is a blessing and a curse. Way way more of a blessing, of course. We just set up a domain for our ~60 user office about 4 months ago, and I completely love that I can actually manage a drat thing now. The day our other call center blew up because a certain Windows Update broke SSL connections to a critical tool, and mine was fine because I hadn't tested and approved it yet in WSUS, I looked like a drat wizard.

The curse is that you can also break everything with one freaking mouse click. Like last week when I pushed a new Java update (which had been thoroughly tested) and it broke access to a different critical tool, ruining my day off.

Despite how much losing local admin pissed people off, I think my main mistake was being too nice. I bent over backwards to migrate people's settings and apps onto their new AD user profile. If I'd gone scorched earth and reimaged everything, I would not have retarded issues like ancient Java versions that half-uninstall and then prevent the new version from installing, breaking the world. Oh well, there's always booze!

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potato of destiny
Aug 20, 2005

Wheeeeee!



Things that are pissing me off daily this week: WSUS.

We're having this really stupid issue where a whole bunch of computers will freeze during our monthly update cycle. We do an SCCM job to basically have all the computers stagger their update detection during the day before the maintenance window. This goes fine, they download updates, schedule the install at midnight per group policy settings, everything is fine. Then, at midnight, the timer expires, they appear to get the list of updates to install and... nothing. The computer apparently completely stops responding until someone comes along and hard reboots it. At which point the updates install completely normally, and they get a perfectly normal restart countdown. This has pretty much been going on with the last four or five monthly patch cycles, and as I recently inherited the title of "WSUS guy", I've pretty much been in a constant state of .

I'm pretty much putting it down to a weird interaction between our lovely virus scanner (Trend Micro officescan), which is fortunately going away soon, but I really wish I could come up with something to point to and say, "yep, that's it". The windowsupdate.log basically cuts off when it happens, and the windows logs are basically devoid of anything until the hard reboot, with the occasional exception of random kerberos errors after about 45 minutes. Which is even more .

Sickening
Jul 15, 2007

Now... Let's go synthesize some LSD!


Okay, I am officially pissed off.

Symantec SEP can gently caress off forever. This pile of garbage has failed to detect and treat spyware/malware for too long now. Our infosec guys are basically being advocates for these chucklefucks and are simply spreading the same excuses as if they are legit. Unless I am reading this wrong, this is Symantec's reasoning.

1: People are making spyware/ransomware/malware/whatever at a fast pace.
2: We, the customer, aren't sending them info fast enough so that they can update the signatures.
3: Somehow the customer is also to blame because we are not taking care of this at an IPS level.

Horse loving poo poo.

jojoinnit
Dec 13, 2010

I failed the Digg Button Challenge™

We use AVG. I know their real time scanning is poo poo but my boss swears by the full scans so that's what we have. At least it's not McAfee I guess.

spog
Aug 7, 2004

I seem to smell the stench of appeasement in the air.

I'm pissed off now.

I just bought a new PC for the family. Finally, the aging XP box will be replaced with something shiny that runs Win7. Much less hassle for me.

It arrives after 3 days and I discover that there is no wifi. The product description on the website states that it has it, but it is not listed in the product spec or the packing list.

I guess they cut and pasted a generic description for multiple versions of the same model and forgot to delete the paragraph about wifi for this particular package. I call the company and explain to the lady on the other end. She agrees and promises to forward to my request for a wifi card to the customer services team. As missing components are a high priority, I should hear back from them in 48-72hrs to see if they agree to send the card.

Who the fcuk thinks this is an acceptable timeframe?

HalloKitty
Sep 30, 2005

less faggotry, more rs4.

madmaan posted:

1: People are making spyware/ransomware/malware/whatever at a fast pace.
2: We, the customer, aren't sending them info fast enough so that they can update the signatures.

Huh, it's funny how there are free pieces of software that manage to do it, often before the expensive poo poo does. Oh Symantec.

Docjowles
Apr 9, 2009



The VAR we use loving cracks me up. I keep telling him I have a shoestring budget, yet he's always pulling me onto conference calls with vendors trying to sell me on some (admittedly very awesome) product I can't even kind of afford.

The other day I spent an hour listening to a song and dance about how I should switch over to CommVault for backups. To be fair, their product seems to be amazing, but I knew before I even saw the quote there was no way in hell I could afford it. Quote came in today, the price tag for that one item is literally more than my entire budget for the year

I like turtles
Aug 6, 2009

"Wouldn't want to see an angry turtle with a gun, would ya? "

Well...


Yearly Credit Card security awareness training.
The only CC handling we do now is at book shows and author events. Things I never attend.
But I'm going as the department representative because my boss is as massively swamped as always.

Here, let me sum it up for you: "Don't keep card data any longer than absolutely needed and destroy/delete it ASAP when you're done with it." Just like last year. Hopefully we'll get a mobile terminal and be firmly entrenched in the class A merchant - those that take CC payments but never have CC data on any of their systems, or written down.

NecessaryEvil
Aug 10, 2006
Professional Slacker

poo poo that's about to not piss me off:
We're moving to VMware View for some of our clients so they can access the same desktop from work or home, from any computer.


But, as part of that, we're basically turning these nice expensive laptops into the equivalent of portable wyse terminals.

Is there anything out there that can strip down a Windows install to remove access to internet (but keep intranet so it can connect to the View server), remove control panel, and just about everything but a shortcut on the desktop, but be reversible?


They don't want to use GPO for it (which would be my preferred method), and figuring out bat files to effectively kill XP and 7 images will probably take me longer than setting up a GPO.


Also not pissing me off: Dell got my work laptop back to me. Died Tuesday of last week, back in my hands today. Not bad for depot.

NecessaryEvil
Aug 10, 2006
Professional Slacker

Docjowles posted:

...CommVault for backups...

Unless they've changed things, I'd look elsewhere. We've had nothing but trouble with our Commvault backup, and it requires we babysit it. Not just swapping tapes daily (which we expect), but the automated backups don't want to run half the time. Weeks rebuilding the backups, fixing this, tweaking that. Apparently it's awesome if you have multiple tapes and a way of managing them automatically, but for a single tape backup, we'd love to ditch it for Acronis and an RD1000.

NecessaryEvil fucked around with this message at Feb 29, 2012 around 19:57

Honey Im Homme
Sep 3, 2009



HalloKitty posted:

I can absolutely concur with this, fully. Even though I have a Mac server at my disposal. Things just never quite stay working right, even if you do it from scratch, the right way.

My favorite thing about this are the errors like "you can't log into your account at this time!!" Really helpful!

Docjowles
Apr 9, 2009



NecessaryEvil posted:

Unless they've changed things, I'd look elsewhere.

The quote is like 2x above what I can afford so I'll be looking elsewhere regardless, but I'm always glad to hear real-world opinions. Thanks!

nitrogen
May 21, 2004

Oh, what's a 217°C difference between friends?

NecessaryEvil posted:

Unless they've changed things, I'd look elsewhere. We've had nothing but trouble with our Commvault backup, and it requires we babysit it. Not just swapping tapes daily (which we expect), but the automated backups don't want to run half the time. Weeks rebuilding the backups, fixing this, tweaking that. Apparently it's awesome if you have multiple tapes and a way of managing them automatically, but for a single tape backup, we'd love to ditch it for Acronis and an RD1000.

Not my experience at all.

I run commvault/Simpana across a very large farm of machines. Don't seem to have a problem with it.

Then again, I also have a whole team of people to babysit it, so that might be why.

NecessaryEvil
Aug 10, 2006
Professional Slacker

nitrogen posted:

Not my experience at all.

I run commvault/Simpana across a very large farm of machines. Don't seem to have a problem with it.

Then again, I also have a whole team of people to babysit it, so that might be why.

Yeah. I hear it's great if you have people that are dedicated to backup management. For companies like the one I work at, where it's 4 technicians (including the owner) doing IT work for multiple other companies...maybe not so great.

We have only one client using it, "upgraded" from BackupExec. It's a failed experiment for us. We'll go back to Acronis as soon as possible, which essentially can be left to run and not fail while we're not on site.

pienipple
Mar 20, 2009

That's wrong!


madmaan posted:

Okay, I am officially pissed off.

Symantec SEP can gently caress off forever. This pile of garbage has failed to detect and treat spyware/malware for too long now. Our infosec guys are basically being advocates for these chucklefucks and are simply spreading the same excuses as if they are legit. Unless I am reading this wrong, this is Symantec's reasoning.

1: People are making spyware/ransomware/malware/whatever at a fast pace.
2: We, the customer, aren't sending them info fast enough so that they can update the signatures.
3: Somehow the customer is also to blame because we are not taking care of this at an IPS level.

Horse loving poo poo.

I like to think they just don't do any work at all anymore in the Symantec offices, they're just loving around waiting for people to realize they're just buying name recognition and the software doesn't do anything other than use resources.

HalloKitty
Sep 30, 2005

less faggotry, more rs4.

pienipple posted:

I like to think they just don't do any work at all anymore in the Symantec offices, they're just loving around waiting for people to realize they're just buying name recognition and the software doesn't do anything other than use resources.

If that's the Symantec offices, what the hell do McAfee's offices look like?

Caged
May 21, 2004


Retarded chimps flinging poo poo at each other

Lum
Aug 13, 2003



Caged posted:

Retarded chimps flinging poo poo at each other

Don't forget the banana at the top of the ladder too.

rscott
Dec 10, 2009

If only faces could talk...


Symantec and McAfee are actually CIA shell companies and the vast majority of people who are working there are actually intelligence analysts.

Also their software reads your emails and reports back.

jojoinnit
Dec 13, 2010

I failed the Digg Button Challenge™

Honestly wouldn't surprise me one bit.

Maggot Monster
Nov 27, 2003


Our development team almost all came from McAfee.

jojoinnit
Dec 13, 2010

I failed the Digg Button Challenge™

Maggot Monster posted:

Our development team almost all came from McAfee.


So they just hang around taking up space and using up resources without actually doing any work?

kastein
Aug 31, 2011

IF I HAVEN'T MENTIONED MY FIVE TON LATELY, CHECK MY AIR INTAKE FOR CHEMICAL WEAPONS


I think this was the thread I ranted about my boss's sleazy scheduling practices in yesterday.

Well, when I walked away and simply didn't answer, I was drat certain it would result in me either quitting, or getting fired. I didn't even expect to be employed today (and frankly I was pretty OK with that idea.)

Today I continued to ignore him.

Somehow I'm still employed, AND he backed down on the scheduling me for weekends.

I guess he realized that if I quit (which I am 100% prepared to do, hell, I thought I did yesterday), the rest of the engineering team (2 people at this point) will too.

I'm about to leave on a trip (my first actual extended vacation in... well, since I started here) and intend to pick up everything I own that is still in the office on my way home, since the highway goes right by the office. Will I go back? :flips coin:

balakadaka
Jun 30, 2005

robot terrorists WILL kill you

madmaan posted:

Okay, I am officially pissed off.

Symantec SEP can gently caress off forever. This pile of garbage has failed to detect and treat spyware/malware for too long now. Our infosec guys are basically being advocates for these chucklefucks and are simply spreading the same excuses as if they are legit. Unless I am reading this wrong, this is Symantec's reasoning.

1: People are making spyware/ransomware/malware/whatever at a fast pace.
2: We, the customer, aren't sending them info fast enough so that they can update the signatures.
3: Somehow the customer is also to blame because we are not taking care of this at an IPS level.

Horse loving poo poo.

Even when I worked at Symantec, they loving hated Endpoint (and they still do)

Volmarias
Dec 31, 2002

This could be too paranoid to be effective, but it's a thought.

...

See, stuff like that make me confident in my decision to convert a Jovian moon mine shaft into a survival bunker!

jojoinnit posted:

So they just hang around taking up space and using up resources without actually doing any work?



They'll stop you in the hall and block you from doing anything for minutes at a time. You have no loving clue what they're going on about, but there's no way around them until they're done.

boo_radley
Dec 30, 2005

Politeness costs nothing

jojoinnit posted:

So they just hang around taking up space and using up resources without actually doing any work?

"one of them installed the ask toolbar on my computer when I wasn't looking."

Docjowles
Apr 9, 2009



So uh I just came across this ad on Craigslist and had to share. I'm fairly sure it's a joke...right? Right?!?

quote:

A dynamic managed service provider for Northern Colorado is seeking a network security engineer I. Please submit resume or any questions via CL post.

Qualified candidates should have the following skillsets:
* Trend micro installations and migrations.
* Log me in remote access.
* Streaming video monitoring.
* Conversion via various methodologies from various data sources to CD and DVD.
* Virus removal using free utilities downloadable from the internet.
* Ablility to maintain and repair antequated hardware.
* Able to install tower servers in server racks with or without shelves without damaging doors.
* In some rare circumstances, utilize worksation hardware as a server.


Attributes of ideal candidate:
* Never give up attitude: Some antivirus jobs can be difficult and require as many as 17 hours to complete.
* Know your limitations: We have a team with diverse skilsets and an engineer must have the ablitity to know when to simply mark an issue with 'had problems' then escalate to another engineer.
* Compatible with atmosphere: Our team is a fun and energetic team. Must be able to laugh at oneself and enjoy co-worker camaraderie, absolutely no split personalities (laughing one minute, complaining the next).
* Willing to work: Our customers simply won't accept 'well its getting late in the day' as an excuse. We must take care of our customers no matter what.
* Reliable transporation: Candidate must have their own functioning automobile. Sharing an automobile with a spouse has been problematic. Employees are not allowed to loan each other money for vehicle purchases, unless for less than a week and everything is counted on the ground.
* Maintain public image: Our engineers are out in the public and at client sites representing our company and must do so in a professional manner. This includes appropirate behaviour, including adequate tipping, in researaunts.

Pretty much every line is comedy gold and yet, after years of reading this thread, I feel like I've heard most of these things really happen...

anthonypants
May 6, 2007


Docjowles posted:

So uh I just came across this ad on Craigslist and had to share. I'm fairly sure it's a joke...right? Right?!?


Pretty much every line is comedy gold and yet, after years of reading this thread, I feel like I've heard most of these things really happen...
How can you post this and not link it?

This is probably the joke part, though:

quote:

Lunch Policy: Up to two lunches daily, total of all lunches not to exceed 3 hours.

door.jar
Mar 17, 2010


Docjowles posted:

* Reliable transporation: Candidate must have their own functioning automobile. Sharing an automobile with a spouse has been problematic. Employees are not allowed to loan each other money for vehicle purchases, unless for less than a week and everything is counted on the ground.

This line is my favourite. It starts off normal and then rapidly falls off the crazy cliff.

FISHMANPET
Mar 3, 2007



Since I'm sure it will be down pretty soon, here it is in its entirety...

quote:

A dynamic managed service provider for Northern Colorado is seeking a network security engineer I. Please submit resume or any questions via CL post.

Qualified candidates should have the following skillsets:
* Trend micro installations and migrations.
* Log me in remote access.
* Streaming video monitoring.
* Conversion via various methodologies from various data sources to CD and DVD.
* Virus removal using free utilities downloadable from the internet.
* Ablility to maintain and repair antequated hardware.
* Able to install tower servers in server racks with or without shelves without damaging doors.
* In some rare circumstances, utilize worksation hardware as a server.


Attributes of ideal candidate:
* Never give up attitude: Some antivirus jobs can be difficult and require as many as 17 hours to complete.
* Know your limitations: We have a team with diverse skilsets and an engineer must have the ablitity to know when to simply mark an issue with 'had problems' then escalate to another engineer.
* Compatible with atmosphere: Our team is a fun and energetic team. Must be able to laugh at oneself and enjoy co-worker camaraderie, absolutely no split personalities (laughing one minute, complaining the next).
* Willing to work: Our customers simply won't accept 'well its getting late in the day' as an excuse. We must take care of our customers no matter what.
* Reliable transporation: Candidate must have their own functioning automobile. Sharing an automobile with a spouse has been problematic. Employees are not allowed to loan each other money for vehicle purchases, unless for less than a week and everything is counted on the ground.
* Maintain public image: Our engineers are out in the public and at client sites representing our company and must do so in a professional manner. This includes appropirate behaviour, including adequate tipping, in researaunts.


Hours: M-F 930-3
Compensation: DOE
Starting Date: ASAP
Location: Office in Ft. Collins, but engineers frequently work from client sites, home offices, or gyms.
Lunch Policy: Up to two lunches daily, total of all lunches not to exceed 3 hours.
Principals only, no recruters.

Client sites, home offices, or gyms!

underlig
Sep 13, 2007


I installed three new w7 machines for a customer, with office 2010, to replace 5-6 year old XPs with office 2003.

Customer boss emails my boss and says "Thanks for installing them", basically thanking my boss for my work, and then goes on by "certain rarely-used email-addresses didn't make it over to the new machines. Shouldn't YOU know about this after all these years?".

After using outlook since Outlook 98, shouldn't YOU know the difference between a contact and the dropdown-list of suggestions?

I just cannot grasp why someone would thank the one person who didn't do all the work, and also tell him about the only problem, not the person who did all the work?
Why would i spend a single second recovering the n2k-files for them.

I really have no explanation for why i didn't transfer the n2ks, i knew about the problem but i also know that this customer is the most rude and cheapest of all our customers. It's gone so far that i've specifically requested to not have to do any work for them.
The ticket to install these machines also just said "win7 + office 2010" but when i sat there the customer boss walked up and said "this is the labelwriter..." and pointed to an old dymo, first i'd heard about it and that alone took 30 minutes to find out that specific model wasn't supported in win7.

PirateDentist
Mar 28, 2006

Sailing The Seven Seas Searching For Scurvy

Oh boy I just loving LOVE printers.



Now figure out what one has to do to get such an angle on a Lexmark T652n printer...

Three times this week alone...

rolleyes
Nov 16, 2006

Sometimes you have to roll the hard... two?

Not pissing me off: I finally got around to turning on 2-factor authentication for my Google account and... it was really straightforward. Even to the point that it realised I had an Android phone linked and took me to a screen to generate a one-time password for it (since for some reason Android doesn't support 2-factor yet).

Question Mark Mound
Jun 14, 2006

Tokyo Crystal Mew
Dancing Godzilla


Something that very much pisses me off - trying to fix an aspx page whose server error message gives me absolutely no information other than something is wrong somewhere.

Scikar
Nov 20, 2005

5? Seriously?


PirateDentist posted:

Oh boy I just loving LOVE printers.



Now figure out what one has to do to get such an angle on a Lexmark T652n printer...

Three times this week alone...



This perspective is great, I keep pretending everything in the picture is much bigger than it really is and we're looking down a shaft into a pit of printer despair. Only we can see the bottom, and it says Lexmark on it.

Gism0
Mar 20, 2003

huuuh?

rolleyes posted:

Not pissing me off: I finally got around to turning on 2-factor authentication for my Google account and... it was really straightforward. Even to the point that it realised I had an Android phone linked and took me to a screen to generate a one-time password for it (since for some reason Android doesn't support 2-factor yet).

What happens if you lose your phone?

edit: aha

quote:

Backup codes are provided on their Sign-in verification page when they enroll in 2-step verification. These act as backup one-time passwords for use in case they lose their phone. We strongly suggest users to print or write down these codes and store them securely.

There's also an android app for when you have no phone reception and you can set an alternate phone number too.

I'm going to set this up on my Google account now, cheers!

Gism0 fucked around with this message at Mar 1, 2012 around 10:50

Jeoh
Jul 20, 2010



Google offers a lot of nice things these days. I've got it set up to e-mail me once my IRL name pops up in the search results, or my private e-mail addresses. The two-factor authentication doesn't always work here for some reason, the generated code from the app never works and I have to wait until I get a phone call with the number. It does make it look much more badass when I logon though

rolleyes
Nov 16, 2006

Sometimes you have to roll the hard... two?

^^^^
What is this witchcraft? Could you explain that a bit more?


Gism0 posted:

What happens if you lose your phone?

edit: aha

I'm going to set this up on my Google account now, cheers!

You can also set up a backup phone number which can be a landline if you like (quite hard to lose!) as you can opt to have it call you and read the code out rather than send it in an SMS. Pretty neat.

Jeoh
Jul 20, 2010



rolleyes posted:

^^^^
What is this witchcraft? Could you explain that a bit more?
http://www.google.com/alerts/

You can normally set it up for news or whatever. But Google also offers to track your contact information if you open it through the Google Dashboard.

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rolleyes
Nov 16, 2006

Sometimes you have to roll the hard... two?

Jeoh posted:

But Google also offers to track your contact information if you open it through the Google Dashboard.

Yeah that's the bit I was interested in, I still can't find it even after poking around in the dashboard.

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