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blackswordca
Apr 25, 2010


Volmarias posted:

Child porn accusations are things that literally ruin lives. I think it's fair to overreact if you don't know that it's a scam.

I just treated it as a stress thing. I did the virus scan and left it at that. I never go looking around the users computer.

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fivre
Nov 7, 2011

This is my side of the lint; that's your side of the lint.

YOU MUST PUT THE CREDENTIALS INTO THE CONFIGURATION OUR STUFF DON'T WORK
but you told me you were just going to allow anonymous authentication and you didn't even send me credentials...

coyo7e
Aug 23, 2007



If you call me and ask "how are you," to me while I'm working, and I respond, "I'm eating lunch," and then you just go ahead and try to get me to stop my lunch to help.. Why did you bother pretending like you cared?

Volmarias posted:

Child porn accusations are things that literally ruin lives. I think it's fair to overreact if you don't know that it's a scam.
Or just work in the sports industry.

Brut
Aug 21, 2007

Герой Советского Союза


coyo7e posted:

If you call me and ask "how are you," to me while I'm working, and I respond, "I'm eating lunch," and then you just go ahead and try to get me to stop my lunch to help.. Why did you bother pretending like you cared?

In all fairness, responses to "how are you?" are "Great" or "Could be better", not your current activity right that second. Also in fairness, gently caress that user for not getting the hint nor asking the correct question.

A ticket came in about a problem with quickbooks, I drive over and certain tables are just plain empty, and a balance that's supposed to show ~300k is showing 16 million or something crazy, I call Intuit and they start some transfer process that's supposed to take "15-20 minutes" and they'll call me back when it's done, since they're remoted in to the machine, ok great. The process finishses within like 10 minutes, nobody calls back, 10 more minutes and still nothing, I call back and get told I'll get a call back in another 10 minutes. repeat this back and forth like 3 times until someone finally calls me back only to tell me that the problem is something else and he didn't even need to make this copy. gently caress intuit.

kensei
Dec 27, 2007

He'll finally get a ring!


Any other goons work with re-selling shared unix sites? Who is your provider? PM is fine if you want.

chizad
Jul 9, 2001

'Cus we find ourselves in the same old mess
Singin' drunken lullabies

I've just moved into a new cube and I'm taking the opportunity to shift away from my current "method" of storing cables. (That method being comprised of shoving stuff I want to keep handy or need to get out of the way in a drawer and then either forgetting it's there or having to spend a couple minutes extracting it from the knot of cables.) So, my fellow IT goons, what do you guys do for cable storage?

Lord Dudeguy
Sep 17, 2006
[Insert good English here]

KillHour posted:

"That's unacceptable."
"It's interfering in my work."
"Where else can I escalate this to?"

Heyyyy! You rang?

Today, same department, different user.

I can't run this software. The upload job won't work!

Who's the software administrator for this?

I am. I need it working now!

Alright, get your IT contact on the line and we can work this out. I'm not familiar with the software, so I'll need them to clue me in on where you're uploading.

This is really interfering in my work.

I understand, but knowing nothing about the software, there's not much I can do until the vendor gets on the line.

Three hours later, I've got and on the line. Turns out the software just makes a HTTPS post. We have a content filter tied into AD, so if your SSO token expires for any reason, you get a big fat zilch when you try this job.

Huh. It seems to work now.

Yeah I rebooted earlier today.

Did you try it out when you rebooted?

WHAT CHANGES HAVE YOU MADE SINCE YESTERDAY?

None.

YOU WERE DOING THINGS LAST NIGHT.

Sure, we rebooted a few servers after-

IT INTERFERED WITH MY WORK

Look, the content filter must have blocked the URL-

Oh yeah, content filters don't like our software very much. Resetting the credentials would have resolved-

I can't believe this. You made changes last night, and it interfered with my work. That's un-

"acceptable"? :smug:

... yeah I got called into the office 5 minutes later.

Caged
May 21, 2004


chizad posted:

I've just moved into a new cube and I'm taking the opportunity to shift away from my current "method" of storing cables. (That method being comprised of shoving stuff I want to keep handy or need to get out of the way in a drawer and then either forgetting it's there or having to spend a couple minutes extracting it from the knot of cables.) So, my fellow IT goons, what do you guys do for cable storage?

Either coil them up and shove them in a little ziploc bag thing to stop them tangling with others, or on a rack like this so they can dangle freely:

http://onecall.farnell.com/pomona/4...lead/dp/4136111

Inspector_71
Oct 7, 2003

...essence

Lord Dudeguy posted:

Heyyyy! You rang?

Today, same department, different user.

I can't run this software. The upload job won't work!

Who's the software administrator for this?

I am. I need it working now!

Alright, get your IT contact on the line and we can work this out. I'm not familiar with the software, so I'll need them to clue me in on where you're uploading.

This is really interfering in my work.

I understand, but knowing nothing about the software, there's not much I can do until the vendor gets on the line.

Three hours later, I've got and on the line. Turns out the software just makes a HTTPS post. We have a content filter tied into AD, so if your SSO token expires for any reason, you get a big fat zilch when you try this job.

Huh. It seems to work now.

Yeah I rebooted earlier today.

Did you try it out when you rebooted?

WHAT CHANGES HAVE YOU MADE SINCE YESTERDAY?

None.

YOU WERE DOING THINGS LAST NIGHT.

Sure, we rebooted a few servers after-

IT INTERFERED WITH MY WORK

Look, the content filter must have blocked the URL-

Oh yeah, content filters don't like our software very much. Resetting the credentials would have resolved-

I can't believe this. You made changes last night, and it interfered with my work. That's un-

"acceptable"? :smug:

... yeah I got called into the office 5 minutes later.

Just go Lemongrab all over them next time:
http://www.youtube.com/watch?v=07So_lJQyqw

tjl
Aug 6, 2005


The teachers have returned from summer break. A small sample of what can happen in 3 days if you let these people near computers.

quote:

Room: P-14
Device: Printer/eyboard
Problem*: Want to connect printer to my laptop. Also, eyboard not woring properly, soe eys not registering... When I opened the case it seeed lie soe ind of bug got in it...

Room: A102
Device: computer
Problem*: Can't access the internet given a problem with my ip address. There is no the plug in for the internnet in my rooom is unavailable for some reason.

Room: H-6
Device: Laptop
Problem*: Laptop wiped itself clean. Need to try to recover lost documents asap.

sfwarlock
Aug 11, 2007


Caged posted:

Either coil them up and shove them in a little ziploc bag thing to stop them tangling with others, or on a rack like this so they can dangle freely:

http://onecall.farnell.com/pomona/4...lead/dp/4136111

I looptie them (don't know the official name of the knot*) and then chuck them in the drawer.

(*: FAKEEDIT: Basically this: http://www.animatedknots.com/coilin...imatedknots.com )

babies havin rabies
Feb 24, 2006



chizad posted:

I've just moved into a new cube and I'm taking the opportunity to shift away from my current "method" of storing cables. (That method being comprised of shoving stuff I want to keep handy or need to get out of the way in a drawer and then either forgetting it's there or having to spend a couple minutes extracting it from the knot of cables.) So, my fellow IT goons, what do you guys do for cable storage?

I keep mine in 3 filing cabinets designed to hold DVDs. I think each has 8 drawers, split into two sections each. I labeled them 'VGA', 'DVI', 'C13', 'C5', 'USB-B', 'CAT6' and so on. I buy large bags of bulk rubber bands from Staples to bind the cables.

babies havin rabies fucked around with this message at Aug 2, 2012 around 01:44

Moey
Oct 22, 2010



tjl posted:

The teachers have returned from summer break. A small sample of what can happen in 3 days if you let these people near computers.

I know a few teachers and can imagine them all doing this.

MisterOblivious
Mar 17, 2010


chizad posted:

I've just moved into a new cube and I'm taking the opportunity to shift away from my current "method" of storing cables. (That method being comprised of shoving stuff I want to keep handy or need to get out of the way in a drawer and then either forgetting it's there or having to spend a couple minutes extracting it from the knot of cables.) So, my fellow IT goons, what do you guys do for cable storage?

over-under/flip coiling. Simply looping a cable is the recipe for a tangled mess. Flip coiling is easier on the cable and unravels cleanly.

Put a loose end through a rubber band, wrap the rubber band around the bundle and stick the loose end through the rubber band again. It's not all that secure but it works in a pinch. Stick-to-self finger tape is cheap and doesn't leave much residue.

MJP
Jun 17, 2007


A bulk user creation request came in and will be recurring frequently enough to merit a script...

I'm looking for a Powershell 1.0 script that only requires the AD module and will take users from a CSV to create them in AD and if possible, Exchange 2007.

I know this is pretty simple in concept but I can't for the life of me find a premade script that works. This tool claims to do it flawlessly, but I either get a failure that it can't find the directory object - let's say I want to create an account in Users, so I specify the current domain as domain.company.com, the OU as OU=Users,DC=domain,DC=company,DC=com - it throws an error as below:

code:
New-ADUser : Directory object not found
At C:\users\myname\desktop\ANUC.ps1:351 char:13
+         New-ADUser <<<<  @User -ErrorVariable ADError
    + CategoryInfo          : ObjectNotFound: (CN=Test1mike Te...=company,DC=c
   om:String) [New-ADUser], ADIdentityNotFoundException
    + FullyQualifiedErrorId : Directory object not found,Microsoft.ActiveDirec
   tory.Management.Commands.NewADUser
If I change the OU entry from OU=Users and the DC info staying the same to CN=Users, it says "Test1mike completed successfully" but that user doesn't show up in AD. Same thing happens if I create a CSV template and run it against the template.

I've tried various other scripts with no success. Anyone know what I might be doing wrong with the MS tool or have any input?

Walter_Sobchak
Nov 23, 2011


I'd suggest checking with these guys. They've helped me out with my Powershell problems a couple times.

blackswordca
Apr 25, 2010


So a bunch of water came in:

Somehow a seemingly endless supply of water is leaking from the roof onto the call center floor. Id say about 1/4 of the floor is flooding. Its apparently been leaking for at least 4 hours.

blackswordca fucked around with this message at Aug 2, 2012 around 15:07

microserf
Jul 11, 2006


MJP posted:

If I change the OU entry from OU=Users and the DC info staying the same to CN=Users, it says "Test1mike completed successfully" but that user doesn't show up in AD. Same thing happens if I create a CSV template and run it against the template.

Users isn't really an OU by default, so calling it as CN=Users should work. I'd try creating a new OU (ScriptedUsers?)and having the script dump the new accounts in there.

couldcareless
Feb 8, 2009

Spheal used Swagger!

"How could I have possibly gotten a virus if the virus scan runs weekly?"

Happy Thursday!

Walter_Sobchak
Nov 23, 2011


"Well, our subscription to VIPRE is running out next year, and we should start looking towards McAfee or Symantec. Does anyone have any suggestions or opinions?"

Crowley
Mar 13, 2003


Walter_Sobchak posted:

"Well, our subscription to VIPRE is running out next year, and we should start looking towards McAfee or Symantec. Does anyone have any suggestions or opinions?"



I know you're going to be ignored, but ask them to look into Forefront.

Hell, with a bit of luck you can stress that it's from Microsoft, and maybe - just maybe - they'll listen.

blackswordca
Apr 25, 2010


Crowley posted:

I know you're going to be ignored, but ask them to look into Forefront.

Hell, with a bit of luck you can stress that it's from Microsoft, and maybe - just maybe - they'll listen.

Im a fan of Forefront myself. At least its not as terrible as Symantec or.. *shudder* Mcafee

Antioch
Apr 18, 2003



blackswordca posted:

Im a fan of Forefront myself. At least its not as terrible as Symantec or.. *shudder* Mcafee

I loving love Forefront. Push out via GPO, updates done through WSUS, easy to administer. Great product, even made me switch to MSE from NOD32 at home.

Volmarias
Dec 31, 2002

This could be too paranoid to be effective, but it's a thought.

...

See, stuff like that make me confident in my decision to convert a Jovian moon mine shaft into a survival bunker!

Crowley posted:

I know you're going to be ignored, but ask them to look into Forefront.

Hell, with a bit of luck you can stress that it's from Microsoft, and maybe - just maybe - they'll listen.

If Microsoft's so good, why don't they just prevent the operating system from letting the viruses work in the first place? Check and mate

Paladine_PSoT
Jan 2, 2010

If you have a problem Yo, I'll solve it.


Volmarias posted:

If Microsoft's so good, why don't they just prevent the operating system from letting the viruses work in the first place? Check and mate

Great, now we need :applesmug:.

Dragyn
Jan 23, 2007

Please Sam, don't use the word 'acumen' again.


chizad posted:

I've just moved into a new cube and I'm taking the opportunity to shift away from my current "method" of storing cables. (That method being comprised of shoving stuff I want to keep handy or need to get out of the way in a drawer and then either forgetting it's there or having to spend a couple minutes extracting it from the knot of cables.) So, my fellow IT goons, what do you guys do for cable storage?

I fold them in half a few times (until they're a foot or so long, then tie a very loose overhand knot into the whole thing. Then hang them upside down on little command adhesive hooks so the ends are dangling down. Quick and simple to take down and back up.

Crowley
Mar 13, 2003


Paladine_PSoT posted:

Great, now we need :applesmug:.

Not so smug at the moment about that whole virus thing..

Sonic Dude
May 6, 2009


Not to be :applesmug:, but to clear that up a little:

Malware protection was introduced in 2011, and runs in the background. It's basically "oh, this will break things, you shouldn't run it" but built into the system.

Gatekeeper "builds on it" in the same way that a gun builds on the steel industry. The whole point of Gatekeeper is to make the App Store a more-preferred distribution method for programs. Apple doesn't get the standard 30% cut of apps that are sold outside the App Store, so making an app that Gatekeeper won't freak out about (by default) requires a code-signing certificate from Apple, which requires a $100 developer program membership.

nitrogen
May 21, 2004

Oh, what's a 217°C difference between friends?

If you're a mac owner, get sophos for mac. It's free, and works well enough.

Cpt.Wacky
Apr 17, 2005


My helpdesk monkey is on vacation for 2 weeks so I get to do all the tier 1 work for a while. This morning I sent out an email detailing the policy on how to use the help desk including all the stupid poo poo you shouldn't do like cramming everything in the subject, leaving out all useful details or putting unrelated issues in the same ticket.

The part I left out of the email is a change to internal policy that tickets not meeting these basic requirements will be closed with a brief explanation of what they did wrong. Should be a fun 2 weeks. ¯\_(ツ)_/¯

Yaos
Feb 22, 2003

She is a cat of significant gravy.

That just means that when you call back they will bombard you with 500 issues that they saved up for the past year.

Looks like pretty soon we'll get AD running at one of our sites. Slowly we'll leave Novell, a terrible company that makes terrible products. I imagine we'll only find out that it's running when the Novell server is taken down and none of the computers have been moved to the domain.

I just hope we'll find out before it goes in so we can get printing, group policy and whatever else we want setup.

Yaos fucked around with this message at Aug 2, 2012 around 21:58

spankmeister
Jun 15, 2008

TFR 2011: All Brony, all the time.



Novell used to be cool.

blackswordca
Apr 25, 2010


Anyone know of any air testing device that isnt too overt?

EAT THE EGGS RICOLA
May 29, 2008

-The Marquis of Merginae-
Bearer of the One True Ducksword


blackswordca posted:

Anyone know of any air testing device that isnt too overt?

Welp gonna have to hear the story behind that one.

spankmeister
Jun 15, 2008

TFR 2011: All Brony, all the time.



EAT THE EGGS RICOLA posted:

Welp gonna have to hear the story behind that one.

Uncontrollable flatulence.

blackswordca
Apr 25, 2010


EAT THE EGGS RICOLA posted:

Welp gonna have to hear the story behind that one.

I am actually serious.

There is a bit of a story. One of the people I work with is a friend, weve been friends since before we worked here. The two of us basically switch being onsite for one of our clients that requires an onsite tech. I work for two weeks at the start of the month, he works for the rest of the month there.

For the past 7 or so weeks I've had terrible insomnia, bad heartburn and i am constantly woken up by dreams when i do fall asleep. On top of that I have had a terrible cough for the last few months. At first I thought it was just stress with some allergies in the mix and that's how I've been writing it off. Talking to my friend today about something unrelated, he tells me gets the exact same symptoms when he works out of the main office. I would like to note, that at this point I had only mentioned I was having problems sleeping and was tired, I hadn't mentioned anything else to him. When he is on the client site, the symptoms go away within a few days.

I just want to be sure for my own piece of mind. My boss wont do anything but I don't want to complain too loudly, have it turnout to be nothing and that I've been pushing myself too hard for the last while and make my current situation worse.

</whine>

coyo7e
Aug 23, 2007



spankmeister posted:

Uncontrollable flatulence.
Speaking of uncontrollable flatuance, a ticket fart-machine came in to help me at work today:

AlexDeGruven
Jun 29, 2007

Watch me pull my dongle out of this tiny box

If you're in the US, you need to talk to your boss about it seriously. 2+ people having the exact same symptoms working in the same office at the same time is not something to be overlooked.

If your boss won't do anything about it, then document it and (if you're in the US) call OSHA.

Inspector_71
Oct 7, 2003

...essence

spankmeister posted:

Novell used to be cool.

I feel like the underlying idea behind Novell stuff (according to Wikipedia, at least) that "your network should work, so lets cut out some of the bullshit" is pretty cool. That said, I have never dealt with it in anything approximating a positive way. A good portion of that is due to tremendously lovely business practices by multiple parties though.

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blackswordca
Apr 25, 2010


spankmeister posted:

Novell used to be cool.

I remember fresh out of high school ,I was talking to one of those "Give us $25,000 well give you a cert" schools They were pushing me hard for Novell, it was more money and I think a higher margin for them.

I ended up not getting the cert,I think I would have gotten my CCNA or CNNA i dont recall the cert designation, with A+ and Network +.

I ended up taking a call center job for HP and I got to work with a ton of people who had both MS certs and Novell certs.

Number 1 lesson.... certification courses are a waste of money. Luckily i learned it without blowing $25k.

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