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Farmer Crack-rear end posted:I'm sure there's some psychological or UI/usability reason behind it which probably makes it not weird at all, but it still seems goofy to me how insistent they are that the Outlook shortcut stays on the Desktop. "I learned how to do things one way, and am incapable or unwilling to learn new things."
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| # ? Sep 4, 2009 21:01 |
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| # ? May 21, 2013 14:10 |
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Chris Knight posted:"I learned how to do things one way, and am incapable or unwilling to learn new things." I've actually had some success getting people to move from desktop shortcuts for the usual Office programs to the Quick Launch bar in the lower left. Then again, some of the people who talk about how much it's sped things up for them turn out to have just put another shortcut on the desktop and believe that having the icon on the quick launch bar makes the program faster. I am not going to tell them any different, long as they're happy.
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| # ? Sep 4, 2009 21:17 |
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Farmer Crack-rear end posted:Start of a new school year, many new computers and freshly-imaged computers. I get that too; the best part is that we push everything through group policy, so the outlook installer will stick an icon on their desktop the first time they run it. What's wrong with just trying stuff?
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| # ? Sep 4, 2009 21:52 |
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potato of destiny posted:What's wrong with just trying stuff? Javid posted:
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| # ? Sep 4, 2009 21:55 |
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Mine GO BOOM posted:Because it will end up like this. <Reply> That's what it's for! Congratulations! <close ticket> <drink>
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| # ? Sep 4, 2009 22:35 |
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c0burn posted:Rule 1 of builds for idiots: everything on the Desktop. Everything. if I get a customer who has trouble pointing their browser at companyname.webex.com, I put a shortcut to it on their desktop because they'll probably be calling a lot and it'll save me a few runs through the "it's w-e-b-e-x dot com, and there's no www in front" routine. sadly there's no easy method for physical things like "tilt the touchscreen all the way back, remove the two thumbscrews on the bottom, lift the screen off the stand, and move the blue USB stick to the other port." I spent 20 minutes today waiting for that, and another 15 for them to get it back together and make sure it worked.
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| # ? Sep 5, 2009 01:07 |
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This is kind of the other end of things, but it still counts... My best friend is a teacher and got married over the summer, so she has a new last name. She put in a request to get her email address changed, and the retard IT guy delete her old account. So now you send an email to the old account and it gets bounced back. I told her just to shoot him an email asking if he can set up her old account and have emails forward to the new account. It should be simple. His reply: "Ticket closed: No, sorry." I got so pissed. I know nothing about their email system other than the name, but within ten minutes, I found a PDF explaining exactly what he had to do and I sent it to her.
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| # ? Sep 5, 2009 03:41 |
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Kneecaps posted:I got so pissed. I know nothing about their email system other than the name, but within ten minutes, I found a PDF explaining exactly what he had to do and I sent it to her. Is it Exchange? It takes two seconds to set an SMTP mail alias for a user in Exchange, doesn't even require an extra mailbox. People with other MTA experience feel free to jump in -- I can't imagine that Exchange of all things makes something substantially simpler than any other option.
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| # ? Sep 5, 2009 03:55 |
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Midelne posted:Is it Exchange? It takes two seconds to set an SMTP mail alias for a user in Exchange, doesn't even require an extra mailbox. People with other MTA experience feel free to jump in -- I can't imagine that Exchange of all things makes something substantially simpler than any other option. I'm currently admin for a Google Apps/ComuniGate Pro (still in business amazingly enough) site. In both cases adding an alias is dead loving simple, as it was in a couple of other systems I have experience with. Kneecaps' friend has run into a case of "won't" rather than "can't".
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| # ? Sep 5, 2009 04:57 |
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Midelne posted:Is it Exchange? It takes two seconds to set an SMTP mail alias for a user in Exchange, doesn't even require an extra mailbox. People with other MTA experience feel free to jump in -- I can't imagine that Exchange of all things makes something substantially simpler than any other option. Novell Groupwise. No matter what system, it's complete bullshit that he won't do this and this guy is incompetent. She's had the old address for 5 years.
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| # ? Sep 5, 2009 14:10 |
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It sounds like the guy's just jealous because nobody wants to marry his Cheeto-eating fat self and this is his passive agressive way of dealing with it.
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| # ? Sep 5, 2009 14:20 |
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Kneecaps posted:This is kind of the other end of things, but it still counts... My best friend is a teacher and got married over the summer, so she has a new last name. She put in a request to get her email address changed, and the retard IT guy delete her old account. So now you send an email to the old account and it gets bounced back. I told her just to shoot him an email asking if he can set up her old account and have emails forward to the new account. It should be simple. His reply: IT incompetence is one of those things that pisses me of to no end. I've been helping a friend with IT and database stuff. Her "IT Director" claims he can't setup a database for her in MS SQL due to security concerns and would have to hire a consultant for hundreds of dollars. Then he claims her existing web app is causing the server to be overloaded and he has to restart it twice a day. She has a total of 50 users and it only pulls a few records from the database, unless they are running this thing on a old Packard Bell desktop from 1993 I don't think that would be the problem. So she is basically forced to use Access for all her database needs. I keep trying to get her to claim he grabbed her rear end so he gets fired, but she won't do it. He started out as a receptionist at the company years ago and the company sent him to "IT Training" and logically made him their IT Director (overseeing no one). She thinks he makes $100k+. Puck42 fucked around with this message at Sep 5, 2009 around 14:59 |
| # ? Sep 5, 2009 14:54 |
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Farmer Crack-rear end posted:Start of a new school year, many new computers and freshly-imaged computers. Also, reiterating the HP hatred. One of our remote offices had their DC die (it also served as the print server), fortunately I had built a new one and shipped it down there. I had one of the employees unbox it and then re-setup the printers. After installing the HP 5100 drivers, the print spooler started dying every 30 minutes. After a lot of restarting the spooler and hand-wringing, I switched the driver to the Xerox Global PS driver (which works fine for any PS printer that has nothing special on it), it's been up for a couple days. What the gently caress HP? Also the offices' Konica/Minolta doesn't have 64bit drivers. Guess they're out of luck in a couple months when they get switched to Win7 x64.
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| # ? Sep 5, 2009 20:06 |
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We have a house full of medical doctors that can't run Outlook without an icon called "Email". Even with it being a problematic pain in the rear end, we run the single signon option in Xenapp, as well as a desktop shortcut to the Nfuse box. I get tickets every day for things like " my icons disappeared " because our helpdesk is too stupid/lazy ( pick one) to have someone do an application refresh. What's really loving sad is this hospital pays the helldesk more than they do the desktop guys but no one is allowed to send tickets back to them for incomplete information.
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| # ? Sep 7, 2009 00:55 |
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quote:Hi Tom, gently caress and You Edit: She got her loving computer. quote:Tom, gently caress You Honey Im Homme fucked around with this message at Sep 7, 2009 around 16:41 |
| # ? Sep 7, 2009 16:38 |
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Honey Im Homme posted:gently caress and You I have the opposite. I've been hounding a user for the past week with a brand new ThinkPad in my hands and he WON'T TAKE IT. I need his machine back for running presentations and demos at an upcoming conference, and the one I'm giving him is at least twice as powerful.
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| # ? Sep 7, 2009 18:31 |
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minivanmegafun posted:I have the opposite. I've been hounding a user for the past week with a brand new ThinkPad in my hands and he WON'T TAKE IT. I need his machine back for running presentations and demos at an upcoming conference, and the one I'm giving him is at least twice as powerful. Just keep documenting the fact that you've been continually trying to deploy the new computer, and are only using it for your needs while he continues to refuse delivery. If it goes long enough, the new one will depreciate, and you can keep it for good.
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| # ? Sep 7, 2009 20:05 |
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minivanmegafun posted:I have the opposite. I've been hounding a user for the past week with a brand new ThinkPad in my hands and he WON'T TAKE IT. I need his machine back for running presentations and demos at an upcoming conference, and the one I'm giving him is at least twice as powerful. Out of 100 people who were in line for a new laptop the 98 bumrushed us for their new toy. Now - 8 months later - we disabled the last two computer accounts to force the lazy assholes to hand in their machines and get their upgrades.
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| # ? Sep 7, 2009 21:03 |
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Midelne posted:I've actually had some success getting people to move from desktop shortcuts for the usual Office programs to the Quick Launch bar in the lower left. Then again, some of the people who talk about how much it's sped things up for them turn out to have just put another shortcut on the desktop and believe that having the icon on the quick launch bar makes the program faster.
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| # ? Sep 7, 2009 21:26 |
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Veritron posted:It took me an incredibly long time before I figured out why the windows key was anything more than an annoying way of accidentally alt-tabbing out of games... (in vista, you can invoke any program in your quicklaunch using windowskey 1,2 etc, windows-key r opens run menu, windows key opens start menu, windows key-d shows the desktop...) Most of that has been around since Win2k at least, and also makes me worry slightly that you might not know about start menu search. Please tell me you know about start menu search... 
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| # ? Sep 7, 2009 21:38 |
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rolleyes posted:Most of that has been around since Win2k at least, and also makes me worry slightly that you might not know about start menu search. Please tell me you know about start menu search... The joy of Windows 7 is search and run are combined in this really sexy way. 
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| # ? Sep 7, 2009 21:43 |
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Sir Nigel posted:The joy of Windows 7 is search and run are combined in this really sexy way. It's the same as it is in Vista. I guess I expected more people in SHSC to have used Vista than actually have.
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| # ? Sep 7, 2009 22:09 |
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c0burn posted:Rule 1 of builds for idiots: everything on the Desktop. Everything. loving truth. Let alone the complaints of things being "moved around" or just "different" on a new build. I think if it was up to some users, they'd still be using the machine they had when they first started, with exactly the same software loadout, but of course it would need to still be fast. beejay fucked around with this message at Sep 7, 2009 around 22:13 |
| # ? Sep 7, 2009 22:10 |
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Veritron posted:It took me an incredibly long time before I figured out why the windows key was anything more than an annoying way of accidentally alt-tabbing out of games Oh the joyus days of becoming accustomed to the windows key addition to keyboards. "Return my ALT key you mongrels!"
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| # ? Sep 7, 2009 22:13 |
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rolleyes posted:It's the same as it is in Vista. I guess I expected more people in SHSC to have used Vista than actually have. I know, but lots of people skipped Vista and never used it. Which is what I took Veritron to be. Someone who skipped Vista.
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| # ? Sep 8, 2009 00:50 |
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"I can't email this customer. Please resolve."
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| # ? Sep 8, 2009 14:34 |
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Midelne posted:"I can't email this customer. Please resolve." Hey it says right there to contact your administrator 
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| # ? Sep 8, 2009 15:01 |
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Midelne posted:"I can't email this customer. Please resolve." Noe Mail is going to be pissed if he can't get those carbeurators on time mister! 
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| # ? Sep 8, 2009 15:15 |
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Midelne posted:"I can't email this customer. Please resolve." Please tell us that didn't come from Rod.
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| # ? Sep 8, 2009 15:45 |
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Midelne, any updates on talks with your (legitimate) superiors? Either way, I think I'm going to find a way to buy you a beer from 3000 miles away.
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| # ? Sep 8, 2009 15:49 |
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sm8000 posted:Please tell us that didn't come from Rod. No, but Rod did give me a screenshot (printed out, handed to me) about forty-five minutes ago of Windows Police Pro notifying the user of various imaginary file infections. He made sure to tell me that he'd deleted as many of the files mentioned as he could find. Turned out he'd done this by deleting the folders that the imaginary file infection were in. Fortunately, System Restore was able to fix the damage Rod did to the computer. The malware itself is annoying, but trivial in comparison. Every time I start wishing he'd do his job he comes up with a way to remind me that it's really not in anyone's best interest for him to do so. I'm meeting with the district manager on the 14th to discuss him. It'd be sooner, but the DM is out of town again this week. He didn't seem all that surprised that I wanted to discuss him, so we'll see whether that means he thinks Rod is useless or thinks I'm a malcontent.
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| # ? Sep 8, 2009 15:59 |
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Midelne posted:I'm meeting with the district manager on the 14th to discuss him. It'd be sooner, but the DM is out of town again this week. He didn't seem all that surprised that I wanted to discuss him, so we'll see whether that means he thinks Rod is useless or thinks I'm a malcontent.
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| # ? Sep 8, 2009 16:17 |
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This is nice, my company is outsourcing our department and we've been migrating users all summer. So what's been happening this last couple of weeks? All of the internal escalations groups and even the other new helpdesk has been coming to me for assistance on customers who have already been migrated. Customers that I can't even access any longer because they're on different hardware. This is almost as bad as being told to train your replacement. There's still a vague chance I may still have a job, so I'm going along with it for the moment.
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| # ? Sep 8, 2009 16:17 |
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How do i register for the ticket system? Can you come and show me? Since your here can you fix the problem for me? I'll register later! Repeat.
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| # ? Sep 8, 2009 17:04 |
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Puck42 posted:IT incompetence is one of those things that pisses me of to no end.
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| # ? Sep 8, 2009 17:41 |
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I hate auditors. The "FTP is a security hole" thing sounds like something they bitch about. Let me explain: Auditors cant do the IT job, else they'd be doing it and getting the pay. They dont know IT at all. They really dont. They have 2 tools they run, then assume anything it picked up is legit. Auditors are retards. 3 years ago we're having an audit, I prepared for it very very well. I plugged every hole they even thought about pointing out the previous audit 6 months ago. They come in all hard eyed, I have all my documentation in order, there are like 3 updates that weren't applied to one workstation yet and that was all they could find. They wrote me up for 50 or 60 different things. I responded to them all saying they were false positives (which they were, they just copy/paste the results of the network scan). "Problem is fixed in SP2. But I'm on SP4, why is this in the report? Why is it in here 11 times?" They came back at me 4 months later with "you are able to get to a command prompt on the workstations, as well as calc, mspaint, and various other tools a hacker could use." You try explaining to the board members that the guys that bought them steak dinners and a few rounds of golf do not know poo poo and doing what they ask is retarded. Now I leave FTP open on a server and a note in my firewall that says "TAKE THIS LINE OUT, NOT IN USE AS OF dd/mm/yyyy" They write me up on those two things every time they are here. I blush, say "Nice catch" and they go away with tails wagging and so happy that they did such a good job. Then I put the mistakes back 6 months later so they can find something to write me up on.
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| # ? Sep 8, 2009 18:48 |
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Spermy Smurf posted:Now I leave FTP open on a server and a note in my firewall that says "TAKE THIS LINE OUT, NOT IN USE AS OF dd/mm/yyyy" Everybody wins!
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| # ? Sep 8, 2009 18:59 |
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Midelne posted:No, but Rod did give me a screenshot (printed out, handed to me) about forty-five minutes ago of Windows Police Pro notifying the user of various imaginary file infections. He made sure to tell me that he'd deleted as many of the files mentioned as he could find. Turned out he'd done this by deleting the folders that the imaginary file infection were in. This should be your prime example of why Rod shouldn't be working in any IT field. If he falls for fake antivirus popups, he's putting company data at risk, creating a liability. Also, who wants an IT supervisor that doesn't know basic stuff like "If a program you've never seen before suddenly pops up and says you have viruses, it's probably a virus". Also, going in and just deleting random files is generally a bad practice. I wish you luck, Midelne. Hopefully you can show your superiors Rod's incompetence and get him canned and a promotion out of this. If you go to the same bar that he does (remember, all IT folks drink), you might want to start finding a new place for your booze.
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| # ? Sep 8, 2009 19:24 |
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Spermy Smurf posted:Auditors cant do the IT job, else they'd be doing it and getting the pay. They dont know IT at all. They really dont. They have 2 tools they run, then assume anything it picked up is legit. Auditors are retards. one of our customers had all their networked vending machines off for a while because the idiot auditor's broken tool said there were a bunch of vulnerabilities on an ethernet converter, which is a small box with an RJ45 jack on one side and whatever port vending machines use on the other side. it doesn't resemble a PC in any way, it isn't field-programmable, and it doesn't even have an OS, but the auditor kept insisting that it needed some Windows patch before he'd allow it back on the network. we sent him to local IT and I think they had to take him out to the device and show him that it was physically impossible to run Windows update on it before he'd believe that his tool was wrong.
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| # ? Sep 8, 2009 22:58 |
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| # ? May 21, 2013 14:10 |
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Griz posted:...before he'd believe that he was a tool and was wrong. The more auditing/security insultant (what my dad called them) stories that I read, the more I realize exactly why those stories happen. None of those people in the stories have any field experience, just a slapdash classroom education, just like the guys I went to school with. Total faith in all the tools, and no knowledge of how to apply them.
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| # ? Sep 8, 2009 23:04 |
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