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Not a ticket itself, but on my way across campus to print a test page for a user, I came across these parked outside the building: Click here for the full 765x1024 image.  They're not for me 
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| # ? Mar 24, 2010 18:54 |
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| # ? May 25, 2013 01:10 |
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Doc Faustus posted:Not a ticket itself, but on my way across campus to print a test page for a user, I came across these parked outside the building: holy jesus. ANy details on what models they are? I thought the box(well pallet) our EMC showed up on was big....
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| # ? Mar 24, 2010 19:33 |
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No idea. It's a big school and this was outside the engineering building, so there's no guarantee they were even for the University IT department.
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| # ? Mar 24, 2010 19:48 |
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 AAAA WE CANT ACCESS ANYTHING FROM THIS SWITCH WE NEED YOU ON THIS WEBEX AND CONFERENCE CALL AND THIS IS HIGH PRIORITY GET YOUR ENGINEERING CONTACTS READY. Ok calm down lets just log in to the command line and see whats what.-1 minute later- Show IP route C 10.1.1.0/24 is directly connected, vlan1  Yeah, default gateways are important.
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| # ? Mar 24, 2010 19:54 |
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Doc Faustus posted:Not a ticket itself, but on my way across campus to print a test page for a user, I came across these parked outside the building: 
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| # ? Mar 24, 2010 20:00 |
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NetApps are so awesome.
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| # ? Mar 24, 2010 22:08 |
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trilljester posted:NetApps are so awesome. I am but a lowly CJ, so I'm not fully aware of NetApps suite of tool. All the references to NetApp in our CRM or other documentation are about offsite data storage and CIFS. I really hope they're either doing something cooler than that, or are making our Citrix Apps implementation suck less, or something. Anyone care to suggest what else 4 giant NetApp crates might be for?
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| # ? Mar 24, 2010 22:33 |
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Doc Faustus posted:I am but a lowly CJ, so I'm not fully aware of NetApps suite of tool. All the references to NetApp in our CRM or other documentation are about offsite data storage and CIFS. A big herkin SAN probably. Thats 3 of the crates, the other one is full of the consultants to set it up.
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| # ? Mar 24, 2010 22:40 |
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AlexDeGruven posted:Just to pile on. Because every time, somebody will decide to stick a water heater hanging off the wall when there are servers near by.
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| # ? Mar 24, 2010 22:44 |
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At my former employer the door to the server room had to be left open in the summer with a desk fan to blow all the heat out. Of course, by room I mean "cupboard under the stairs". At the far end it even had this cute little 8U rack unit with a lovely 32 port unmanaged D-Link switch and no patch panel, all the cables came straight into the switch.
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| # ? Mar 24, 2010 22:48 |
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CitizenKain posted:A big herkin SAN probably. Thats 3 of the crates, the other one is full of the consultants to set it up. If it means anything to anyone, I just swung by the area again for another look. Assuming all four crates are the same thing, it's a Cabinet-R5^718925. I snapped pics of all the exterior labels if that helps anyone decode anything.
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| # ? Mar 24, 2010 23:09 |
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Yaos posted:Holy crap, how many water heaters are in there? I imagine they are for a very large building. You just described my server room :-(
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| # ? Mar 24, 2010 23:14 |
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I got a ticket today about an undergrad not being able to login, ok no problem, nothing big. . . Problem ends up being the hard disk is out of space on a windows client (once again normally not a problem, we have a perl script that runs every sunday morning at 3:30 am to clear the docs/settings directory out. . . loving roaming profiles and offline acces) Anyhow, this ones weird, normally the main partition is 100-150 gigs with a 20-40 gigs writeable to any user off the end (loving grad students and huge data sets), but this one only shows a single 20gig partition. . loving odd. I login as admin and, yep, sure enough someone with a huge profile logged in, and with windows updates flooding along with loads of large apps (loving sass) that 20 gigs is spent. No problem, I'll boot partition magic, resize the partition, problem solved, not a lab doesn't need the end partition, not to mention it's not even there. but wait, whats this, a uTorrent install? Some group of cocksucking students figured out how to install uTorrent without admin access (evidently there is a mobile version, doesn't touch registry and due to another loving annoying application one single professor uses to teach an undergraduate class, all users have write access to c:\program files\ ((loving bad coders))) I look up who owns the program directory, scan his profile/storage and find he's downloaded all of his textbooks and has the .torrents from good ole pirate bay. I lock him out, forward screen shots/etc to the proper department, and send him a nice little note that he'll be needing to buy a copy of maple now since he's not allowed in our labs ever again (sucks for him as he's a major in our department) and decide for shits and giggles to search for "torrent" over the entirety of datashares and profiles. I got to lock 38 accounts today. Also got to see some faculty member had downloaded "somegirlforcedsex.avi" Yeah, he's not getting network access in our building again, already verified with the chair, and sent appropriate documents to the higher ups for piracy/computer use
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| # ? Mar 24, 2010 23:28 |
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CitizenKain posted:A big herkin SAN probably. Thats 3 of the crates, the other one is full of the consultants to set it up.  This line literally had me laughing out loud at work.Doc Faustus: Upload those labels, curious to see what you guys got there. And if this NetApp install is holding engineering data, they probably got some massive shelves going in there.
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| # ? Mar 24, 2010 23:54 |
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enotnert posted:
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| # ? Mar 24, 2010 23:59 |
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Hawzy posted:Wow, you're a dick. Students are dicks, any chance to knock them down a peg is welcomed.
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| # ? Mar 25, 2010 00:10 |
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Hawzy posted:Wow, you're a dick. Wow, you're as green as the loving grass. I pride myself on "customer service" in an IT capacity, but running torrents in an academic computing lab is just loving stupid. And every single one of those people who just lost access signed a piece of paper that said they wouldn't do that. And did you at all notice that torrent use was loving things up for other people ? The guy who downloaded a surprise sex video on a work machine is going to be lucky to keep his job. IT and HR staff should be bidding for the privilege of escorting him off campus.
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| # ? Mar 25, 2010 00:10 |
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FISHMANPET posted:Students are dicks, any chance to knock them down a peg is welcomed. Pretty much, if I get one more rant from a student about their "rights" on my computers, I'll end up with an aneurysm(looking forward to tomorrow!) mllaneza posted:Wow, you're as green as the loving grass. I'm going to be honest here. . . I can be a right bofh, but I pride myself in helping people, getting poo poo done, and trying to not let it drive me insane. We had no problems with computers being slow cause of huge roaming profiles (make logins slow) and to be quite frank, our university has a loving megapipe or 4 coming in (last speedtest I did I got something like 75mbps down 55mbps up). This lab in particular is backed by an older, but still nice cisco switch (whereas some of our others are you know, a couple of daisy chained off the shelf 24 port linksys/netgear/dlink shits) The thing about the guy with the surprise sex video, I asked around, no one remembers this person (I remember them having a problem once long ago) and due to our "computer committee" having weird beliefs about closing accounts at the end of the semester/year, we seriously never close accounts unless someone leaves on bad terms. So to sum up, no one know this faculty member who I talked to, I somehow remember the username, and the .torrent for el rapo video was 3-4-2010 written. So he's still accessing our systems. The actual file wasn't there (smart) but the .torrents were left behind.
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| # ? Mar 25, 2010 00:26 |
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enotnert posted:I got a ticket today about an undergrad not being able to login, ok no problem, nothing big. . . gently caress, if I were you, that would make my day.
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| # ? Mar 25, 2010 01:14 |
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Brigdh posted:gently caress, if I were you, that would make my day. God yes, playing "what have we here?" on NAS/SAN shares is always the high point of my audits. The fact that I have yet to see one that doesn't have either infringing stuff, porn, or warez, it's invariably like striking a pinata full of data with a large stick. Then they rear end in a top hat manager ends up getting shitcanned for his 60GB tranny porn collection on the SAN and the peasants rejoice!
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| # ? Mar 25, 2010 01:52 |
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mllaneza posted:Wow, you're as green as the loving grass. Add in that the resources for maintaining most labs tend to be pretty limited once they've been provisioned, these students are litterally ruining it for everyone (Notice how no one could log onto that machine? Cant log on= cant work. Cant work= might as well not have that computer. Might as well not have computers= the gently caress does IT do here again? End of the day, IT is about enabling everyone else to do their job better, via the magic of computers. That includes kicking the asses of people who ruin it for everyone else by loving said computers up.) Further add in that the surprise sex video guy is probably downloading other things, very possibly of dubious legality. That opens up the whole liability can of worms there, and that one gets messy really fast if they try to pin it on the computer guy that found it in the first place. Just plain keep bittorrent off the company network, you'll save yourself all kinds of trouble. (Yay exausted rambling!)
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| # ? Mar 25, 2010 02:57 |
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Doc Faustus posted:I am but a lowly CJ, so I'm not fully aware of NetApps suite of tool. All the references to NetApp in our CRM or other documentation are about offsite data storage and CIFS. You load up the shelves in one of two ways, either lots and lots of small (36GB - 72GB maybe a little bigger) FC-AL attached drives spinning at 15k RPM for holy-crap speed, or shovel in 1TB or 2TB SATA for holy-crap capacity. Anyone can do that, though the netapp shelf and interconnect solution is pretty elegant. The reason you buy NetApp is for the cool stuff. Snapshotting, snapmirroring, integration with databases, exchange or virtuals to make sure things stay consistent in the copies or snapshots. You can access the same storage off NFS and CIFS, and throw in some iSCSI if you like too, and the drat things order their own spares. To be honest I'm kind of tired right now, so I'm not really giving it a fair description, but suffice to say if you just wanted a whole bunch of storage, even a whole bunch of fast storage, you would never buy NetApp. You buy NetApp because the things it does make your life easier. Even the offsite storage thing you mention and dismiss is one of the cool things. Let's say you've got two whole separate filers in geographically diverse locations, it'll keep the backup in sync with the primary, and keep as many snapshots at say five minute intervals as you give it space to store. Blown away a file? No problem, just go and get it from the last snapshot. Whole DC been flattened by a hurricane? No problem, just mount the storage off the secondary copy. OK, so it's not a backup or archive, and it's never going to be because of the restriction on snapshot storage, but it makes your life easier by meaning you don't need to actually go through the hassle of restoring unless something has really gone badly wrong. Basically, it more-or-less Just Works almost all of the time. Yaos posted:Holy crap, how many water heaters are in there? I imagine they are for a very large building.  Eventually they agreed to build a wooden partition round it as a compromise 
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| # ? Mar 25, 2010 02:58 |
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nene posted:drat, I thought that was just me. "Yes it'll be fine," they said, "they don't get hot!" Wait, why are we talking about water heaters? What's going on, is this some CJ lingo I don't know yet?
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| # ? Mar 25, 2010 03:06 |
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FISHMANPET posted:Wait, why are we talking about water heaters? What's going on, is this some CJ lingo I don't know yet? water heater -noun 1. a household appliance consisting of a gas or electric heating unit under a tank in which water is heated and stored. 2. that thing in the server room that has no drives, memory, or OS. adds heat and destroys irreplaceable data and hardware when it inevitably leaks water everywhere.
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| # ? Mar 25, 2010 03:29 |
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Please don't tell someone put a portable radiator in a server room because they find it too cold to work in? Please?
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| # ? Mar 25, 2010 03:36 |
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Verizian posted:Please don't tell someone put a portable radiator in a server room because they find it too cold to work in? No, a water heater is what provides heats up water, for the hot water tap.  So, not stupid for the reason you posted, but stupid because it is a tank full of hot water.
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| # ? Mar 25, 2010 03:42 |
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Guy Axlerod posted:No, a water heater is what provides heats up water, for the hot water tap. Our server is right next to a 40,000 gallon tank of water what now
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| # ? Mar 25, 2010 05:06 |
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nene posted:That's going to be a whole raft full of shelves, and a pair of filer heads I imagine. Possibly two pairs. Did a little more digging, and it appears that our University-wide network storage resides in the engineering building. It holds everything from the install media for drat near every program used around campus to various network shares we sell to departments for 2K for 1 TB for 5 years. The snapshotting etc. is functionality we already have in place, so it seems likely that they're expanding that capability. I know we already have some geographic separation of our storage; NASA has some pretty stringent requirements when you're storing some of their data. Here's the main set of barcodes off the side. I'm not going to bother sanitizing it at all, since the pallets were sitting outside in a publicly accessible area for upwards of 7 hours.  Click here for the full 1530x2048 image.
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| # ? Mar 25, 2010 06:58 |
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nene posted:Do you know anyone with a forklift? I've got one at work, but I live and work in Ohio. Actually, right now, we've got a couple that are inside our building that could probably pick up that entire stack of crates. (Getting a 25,000 lb machine delivered tomorrow morning). But yeah. *DROOLS* I wish I could have that kind of sweet stuff. My biggest "Enterprise Storage" is a Thecus N8800.
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| # ? Mar 25, 2010 07:11 |
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Just a quickie  Edit: loving attachment randomly decided to show up. ProjektorBoy fucked around with this message at Mar 31, 2010 around 01:01 |
| # ? Mar 25, 2010 07:45 |
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ProjektorBoy posted:Just a quickie I had a client that was running Outlook Express up to a point where "Sent Items" folder was so full (2,5 GB) that Outlook Express could not save any more new sent messages to that folder and just prompted "sending failed". That made Outlook Express send the message over and over again and fail to save it every time. (That ment 50 simmilary emails in their customers inbox.) Since deleting or archiving even one message in the "Sent Items" folder was not an option, (We have our archive there and will not look anywhere else!) I tried to talk them into using Microsoft Outlook. They allready had it installed anyway, since they had the complete office 2k3 suite. Now that I finally switched them to Outlook, I got a call that the Windows XP Login Screen shows three unread emails, although there seem to be none in the inbox. I still have to decide between a "gently caress you" call or going there with tweakui and disabling the unread messages counter on the login screen.
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| # ? Mar 25, 2010 08:05 |
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ProjektorBoy posted:Just a quickie On the bright side, it's already the newer unicode and therefore not limited to 2GBs.
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| # ? Mar 25, 2010 10:42 |
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Riso posted:On the bright side, it's already the newer unicode and therefore not limited to 2GBs. Regardless, it will poo poo itself and get corrupted beyond repair. Give it time. I am a strong believer that any Outlook data file that is larger than 500MB is doomed to failure, regardless of what version of Outlook creates the data file. Hence the reason I keep literally EVERYTHING on my Exchange server.  It's also nice to have the other features, like ActiveSync and whatnot. Replying to people's emails at 10PM while they're on second or third shift is funny. I can't count the times I've gotten "You're in the building?" as a response to me responding to someone's question from 2nd or 3rd shift.
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| # ? Mar 25, 2010 11:29 |
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Midelne posted:Your server room has a door? enotnert posted:Oh, I love these. . .  : Okay, now a backslash. No one ever listens to me when I say this, but "backslash" is the key above Enter, not the one to the left of Shift.: Okay.: Okay, now click Finish.: It says error.: Which key did you push for backslash?: The one to the left of shift.: Use the other one. The one above Enter.: That worked, thanks!I've had better luck since I started using "No one ever listens to me when I say this" -- sometimes they get it now. I don't know why. Before I started saying that, they got it wrong nearly 100% of the time.
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| # ? Mar 25, 2010 12:02 |
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ProjektorBoy posted:Just a quickie No pic, but I've seen 7.2GB.
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| # ? Mar 25, 2010 12:19 |
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guppy posted:I've had better luck since I started using "No one ever listens to me when I say this" -- sometimes they get it now. I don't know why. Before I started saying that, they got it wrong nearly 100% of the time. I used to have pretty good luck with "This may sound weird, and feel counterintuitive, but it's the way it works..." Sometimes they'll refuse to do something because it's different enough from the normal way they do things that they actually think you mean the other way. By prefacing it with your or my statement, it helps to make that connection that you really mean the thing you're saying, not what they think you mean.
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| # ? Mar 25, 2010 14:02 |
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Phuzion posted:Regardless, it will poo poo itself and get corrupted beyond repair. Give it time. You're looking at an OST file, which is the local cache of email stored on an Exchange server. PST is the local-only Outlook 'database' file.
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| # ? Mar 25, 2010 14:26 |
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We're still trying to successfully install some new software and upgrades using the customer's real data, to give us an idea of what to expect when it comes time to do it for reals. After getting help on the stupid Sybase conversion thing last week, I was told by one of the developers that when we go live we should use the latest build (just released a couple days prior) because they made some improvements to the conversion process. Since we had a number of spectacular failures with one of the other applications since getting that first test conversion to work, we ended up just uninstalling everything and nuking the databases to start from scratch. May as well use the new build now, right? Problem 1: Immediate error attempting to convert, unable to find stored procedure 'N'. Swell. Solution 1: Oh, sorry about that bro, there's a problem with xyzupdate.exe in this build. It'll be fixed in the next release, but just overwrite your file with this one here and you should be good. Problem 2: The error went away, cool. The instructions have us going into SQL Management Studio to run a stored procedure, SP_ASACONVERT. Easy enough, the old process was pretty much the same, except that now they've rolled they've rolled the preconvert procedure into the convert procedure, cutting out a step. Execute! We sit there and watch the green spinning circle. 20 minutes pass. The old version took about 25 minutes to finish, so let's just give it some more time. 40 minutes pass, still spinning. 90 minutes pass, it's the end of the day, so gently caress it, let's just leave it running overnight and see what happens in the morning. We cancel the query the next morning, around the 19 hour mark. Solution 2: ??? That's right, they don't loving know. We're currently sending them copies of the Sybase databases for them to work with internally. This is great. At least we're discovering this poo poo now, rather than the day the client expects to go live on the software.
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| # ? Mar 25, 2010 15:53 |
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This new gig is AWESOME. Really laid back place not spending 24/7 running calls, helpdesk guy is right next to me and he knows his poo poo. My own Altiris server to play with.
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| # ? Mar 25, 2010 16:17 |
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| # ? May 25, 2013 01:10 |
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I just got to resolve a ticket with this...quote:This isn't a permissions issue. Well, it kinda is, but that's really not the problem here. Whoever ported this script over from the development server did a global find/replace for s/dev/tst/g which turned all references to /dev/null into /tst/null. I could fix permissions so that this would work, but instead I'm going to ask that you find the person who ported this over and make them fix it.
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| # ? Mar 25, 2010 16:30 |
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