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HatfulOfHollow posted:I just got to resolve a ticket with this... Ha, that one must have felt good.
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| # ? Mar 25, 2010 16:48 |
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| # ? May 26, 2013 06:49 |
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Farking Bastage posted:This new gig is AWESOME. Really laid back place not spending 24/7 running calls, helpdesk guy is right next to me and he knows his poo poo. My own Altiris server to play with. Hey man, having watched your progression through the 200 pages of this thread, let me be the first to say congratulations for escaping Hells Pass and getting to a new and wonderful gig. May we all be able to do that (Midelne next though).
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| # ? Mar 25, 2010 16:58 |
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Farking Bastage posted:This new gig is AWESOME. Really laid back place not spending 24/7 running calls, helpdesk guy is right next to me and he knows his poo poo. My own Altiris server to play with.  Keep living the dream
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| # ? Mar 25, 2010 18:20 |
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Farking Bastage posted:This new gig is AWESOME. Really laid back place not spending 24/7 running calls, helpdesk guy is right next to me and he knows his poo poo. My own Altiris server to play with. Give it time. Potato Alley posted:(Midelne next though) Fake edit: Congrats though, Farking.
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| # ? Mar 25, 2010 18:54 |
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My boss volunteered today to take my turn at the horrible weekly meeting. I will never know why. I did not question his offer. Of course after screwing me into taking his turn at the meeting at least half a dozen times this is like throwing bricks into the Grand Canyon. But I'll take it. I hate that meeting. Helping the Director of Operations figure out how to centralize and standardize how our locations handle phone and data services is letting me feel a little bit like an actual Manager again. What's funny is my boss has inserted himself in the middle of the discussion and has now twice in a row emailed all involved with incorrect info about what I was doing. He has not talked to me about what I'm doing so that might have something to do with it. 
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| # ? Mar 25, 2010 19:01 |
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I have to say that I'm actually liking the boss I helped hire. He's got way more of a spine than I do about this stuff, and it's nice to forward him an e-mail with an unreasonable request and have him go give someone a talking to about it. It's also nice that I don't have to sit in a ton of meetings anymore. I've actually got time to work on pushing real projects forward.
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| # ? Mar 25, 2010 19:21 |
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monkeybounce posted:I'm never really sure if Midelne wants a new job or just wants Rod gone. That's been a question of some interest to me, as well, since I'd like the opportunity to do things right by this environment. Been dating someone who lives near the Washington/Oregon border pretty seriously, though, and it seems like it'd be a lot more convenient to live near Portland for that kind of thing than to live in Olympia. It'd sure be nice to see Rod go before I do, though. Currently twiddling my thumbs because one of the customer service reps refuses to power down their overheating computer so that I can spend two minutes blowing out the accumulated dust, and is instead making me wait for their lunch break while closing overheat warnings every thirty seconds or so and listening to an annoying beeping sound. No, seriously, letting me do this would result in far less loss of productivity.
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| # ? Mar 25, 2010 20:02 |
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Midelne posted:Currently twiddling my thumbs because one of the customer service reps refuses to power down their overheating computer so that I can spend two minutes blowing out the accumulated dust, and is instead making me wait for their lunch break while closing overheat warnings every thirty seconds or so and listening to an annoying beeping sound. You just don't understand how important Facebook is, do you?
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| # ? Mar 25, 2010 20:06 |
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God loving dammit On Monday a user calls some random tech directly, saying that he is getting a droid sometime this week and wants help setting it up. Guy says to either put in a ticket to schedule the setup or just walk it over and someone will do it. Guy hangs up. This afternoon rolls around and the guy trashed his old phone and needs the new one set up. Calls me directly and gets all huffy about how it isn't already set up for him. I have no idea what he is talking about and don't even know how he got my phone number. There is no ticket logged for the work, so I put one in to have a student go take care of it that afternoon. He calls me back an hour later because it isn't done yet. I check and the ticket hasn't been assigned by the helpdesk handler yet. The guy starts to get pissy about it. Ok, fine, if his self-important rear end wants to be billed $200 to have his phone configured by me instead of on the cheap by the helpdesk pool then so be it. I go take a walk and set it up. Get back and find out after the ticket is closed that the reason the helpdesk guy didn't assign it is because he saw that I created the ticket for the guy and assumed that he was just going to walk and drop the phone off with us per the conversation that I wasn't privy to on Monday. gently caress.
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| # ? Mar 25, 2010 20:26 |
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I almost fainted. The CIO is, in fact, a competent network admin.
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| # ? Mar 25, 2010 20:52 |
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Farking Bastage posted:I almost fainted. I hate people who have competent network admins as bosses, they should have to suffer through someone who thinks cable management is an awful idea and has said she "hates learning new things".
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| # ? Mar 25, 2010 21:02 |
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Farking Bastage posted:This new gig is AWESOME. Really laid back place not spending 24/7 running calls, helpdesk guy is right next to me and he knows his poo poo. My own Altiris server to play with. Congrats man. Its always good to get into a decent office enviroment. For the first time since I've been working at this company(about 3 years or so), I am getting ready to start looking for something new. And its not cause of reasons like most of you guys have, I love the company I work for, but we are sooo understaffed its not even funny. Now, since we fired someone and another one just quit, whoever is oncall during the weekend has to cover most of the day saturday and sunday, since we lost the people who worked the day shift on the weekends. And we just lost 2 people out of the oncall rotation, so I might get a week or 2 a month where I am not oncall. And it looks like I am going to start having to hold pagers again during the day, watch ticket queues and get all my infrastructure projects done at once! I guess they didn't think I had enough to do since *I* am the Infrastructure "team". I need a vacation or something soon before I lose it completely.
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| # ? Mar 25, 2010 21:16 |
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A ticket posted:All of the phones in the front office suddenly stopped working after lightning struck the flagpole right outside our front door I get there to find that the POE linecard in the 4506 in the network closet wasn't providing POE to anything anymore. Neither is the POE 3750. Luckily everything that's POE will fit on the linecard in the 4506, so I have a coworker bring a spare over to that site. We pull the old one out and find this:  The lightning let out the magic smoke! Probably the same thing happened to the 3750. Also fried one of the FXO ports on the 2800 voice gateway in there too. Miraculously, all devices were still passing network traffic. I guess we're lucky the whole 4500 chassis didn't fry. There were also all kinds of problems with the intercom system and fire alarm system at that site, but those are out of my scope.
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| # ? Mar 25, 2010 21:59 |
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Not a ticket, but I walked into a conference room today for a meeting and find my project manager on her knees under the table. Turned out the phone wasn't working and she was having trouble with the cord and figuring out where it went. I start pulling on the phone cord on the table so she can trace it. Finally, I go under the table to check it myself after a few minutes. She's traced the phone cord to some large black adapter thing that has another cable leading back out of it. So she's unsure what's wrong. I figure it's time to start tracing the little cable and figure out where the hell that's going. The little cable has very little slack and I ended up flipping over the adapter at which point I noticed the electrical plug on it. Plug it back into the outlet it had been sitting on top of and the phone is back in business. I was late to that meeting too, so I really don't want to know how long she spent trying to figure out why the phone didn't work. On a computer note, I once got blamed for our family computer dying because I installed Need For Speed: SE and a few days later it was dead. Turned out the day it died, a transformer down the street got hit by lightning and blew up. The computer was off at the time and the surge turned it on. This was extra freaky when my younger brother and I were the only ones in the house at the time and we had turned it off to go watch Dexter's Laboratory and come back to find it on. Edit: Page 258, only something like 80 pages to go and I'll be caught up. Also, kind of amazed that in 10 years of doing home support, I've had no bad customers like anything in this thread. It probably helps that I started off helping friends of my parents and then their friends and so on. Seems to have resulted in far less of a feeling of entitlement towards my services. Fox_Spy fucked around with this message at Mar 25, 2010 around 22:52 |
| # ? Mar 25, 2010 22:45 |
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ProjektorBoy posted:Just a quickie Pfft:  Click here for the full 1016x860 image.
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| # ? Mar 26, 2010 01:27 |
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Doc Faustus posted:Here's the main set of barcodes off the side. I'm not going to bother sanitizing it at all, since the pallets were sitting outside in a publicly accessible area for upwards of 7 hours. Whoever runs the air conditioning is going to love that. The drive shelves kick out a solid column of air at about 20-30°C above the intake temperature, which creates massive hotspots for the air handlers to take care of. You can tell which condenser matches the intake next to the three racks worth of drive shelves - it's the one with the copper coolant pipework that's discoloured due to excess heat 
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| # ? Mar 26, 2010 03:40 |
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frogbert posted:Pfft: Amateur hour in here. No screenshot (guy isn't a customer anymore, thank god), but I had a guy with a 27gb mailbox/ost. And multiple 10+gb .pst files. He was a nightmare.
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| # ? Mar 26, 2010 03:43 |
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Cavepimp posted:Amateur hour in here. No screenshot (guy isn't a customer anymore, thank god), but I had a guy with a 27gb mailbox/ost. The use of email as a file transfer utility makes me rage so hard. I've got guys throwing big rear end CAD and BIM files around back and forth over email and people that never, ever, ever get rid of messages. There was so much goddamn wailing and gnashing of teeth when we were forced to institute mailbox size restrictions(Exchange was over limit and dismounting the store every 48 hours). That was six months ago, I had a user bitch me out about it again today. He has a 1GB limit.
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| # ? Mar 26, 2010 04:13 |
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I have nearly 20k messages in my inbox and it's like... 200 MB? Of course we're all a bunch of neckbeardy Unix admins with all our machine's hard drives NFS mounted everywhere, so it's easy for us to point to an NFS mount than to send a file.
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| # ? Mar 26, 2010 04:18 |
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I have five PSTs of my emails (and one NSF  , if anyone has a good but free NSF to PST converter, I'll hand over my googlefu card) plus one PST of my RSS archive. The RSS archive is 1.67GB. The combined total of my other PSTs are around 1 GB for about 15 years worth of mail, and I save everything. The NSF is 2.67GB because my company uses not only Lotus, but Email: The File Transfer Protocol.
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| # ? Mar 26, 2010 04:38 |
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Mine is nowhere near as bad as these, but: we cap mailboxes at 75MB, and senior staff have a higher limit of... I want to say 150MB. I say "cap" -- you get an automated warning there and I think at 200 you lose your ability to send/receive mail. (I don't administer our Exchange server.) One member of senior staff -- nice lady, even -- hit the limit. Asked about a capacity increase. I arranged it because, hey, she's senior staff. It was increased by 50MB. The next day she hit the cap again.
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| # ? Mar 26, 2010 05:29 |
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guppy posted:Mine is nowhere near as bad as these, but: we cap mailboxes at 75MB, and senior staff have a higher limit of... I want to say 150MB. I say "cap" -- you get an automated warning there and I think at 200 you lose your ability to send/receive mail. (I don't administer our Exchange server.) Give em an inch, they'll take a gigabyte.
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| # ? Mar 26, 2010 05:30 |
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Google Apps occasionally infuriates me, but we have a 25 GB mail store. In a year and a half I'm up to 6% of quota. My 5 heaviest users are between 31-37%. By the time anybody hits 50% Google will have raised the quota again. I have people running Firefox extensions to use their mail for file storage. gently caress Exchange. gently caress Exchange real hard. $50 per account, annually. Next to no spam. Zero maintenance. No hardware. No CALs. Works with Outlook just fine. Includes calendaring, document sharing and plenty of webspace for a kickass intranet. My IT world is all about Other People's Datacenters.
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| # ? Mar 26, 2010 06:02 |
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mllaneza posted:Google Apps occasionally infuriates me, but we have a 25 GB mail store. In a year and a half I'm up to 6% of quota. My 5 heaviest users are between 31-37%. By the time anybody hits 50% Google will have raised the quota again. I have people running Firefox extensions to use their mail for file storage. I've played with both, and frankly, exchange is still way better than Google apps for the clients that need exchange. Those that don't, Google's fine. If 64 gigs isn't enough, 25 sure as gently caress isn't going to be. Also, gently caress having to install and configure the sync tool on 45 loving machines spread across two offices and 10 job sites. I can just loving script exchange setup in outlook.
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| # ? Mar 26, 2010 06:12 |
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mllaneza posted:Google Apps occasionally infuriates me, but we have a 25 GB mail store. In a year and a half I'm up to 6% of quota. gently caress, I'm on regular GMail, have been for six years, and I only have about 300MB (3%) of my quota (~7.5GB) used. Then again, I don't generally leave emails with attachments in there, I save the attachments and delete the email. I've had to deal with an old oversized malfunctioning .pst before, and it definitely ain't pretty.
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| # ? Mar 26, 2010 06:13 |
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m2pt5 posted:gently caress, I'm on regular GMail, have been for six years, and I only have about 300MB (3%) of my quota (~7.5GB) used. Then again, I don't generally leave emails with attachments in there, I save the attachments and delete the email. That's just personal mail, though... my work PST is about 2 GB right now. I could probably easily drop the size by 25% or more by cleaning up some old emails and things, but meh, it's not really a concern at the moment.
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| # ? Mar 26, 2010 13:17 |
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I had a fun issue recently where the complaint was outlook is slow, big surprise. She had 3 data files, all about 1GB each, nothing special. But it really was slow as balls. Tried running the PST repair tool, which failed and said her files were too corrupt to repair. Checked the SMART data on the drive and it seemed fine. But after much frustration, I finally ran the HD manufacturer's disk check utility and the extended test did indeed fail. Replaced and cloned the drive and it was smooth sailing from there.
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| # ? Mar 26, 2010 14:01 |
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A few minutes ebfore leaving yesterday, I got an email from the facilities manager, thanking me for double-checking with her about a group who was trying to get a dozen or so workstations moved between buildings with essentially no prior notice or effort to go through channels. The FacMan actually said in the email, "I only found out about this yesterday completely by accident." Literally less than 90 seconds later, the Manager who requested the moves (in a file named 'Mar10moves.xls', which was created a month ago and only sent to us two days ago) replied to my concerns that IT and Admin/Maintenance hadn't been in the know with the circumstances of these moves: "I sent out this spreadsheet last week and D---- and B--- and I have been communicating about the moves, so I'm not sure who's left out of the loop. Feel free to send out the spreadsheet to anyone else who might need it. " "D----" is the facilities manager.  Citizen Z posted:The use of email as a file transfer utility makes me rage so hard. I've got guys throwing big rear end CAD and BIM files around back and forth over email and people that never, ever, ever get rid of messages. Since our email system doesn't impose any limits on outgoing mail we've constantly got these idiots trying to send this stuff back and forth via email, and everybody knows that colelges don't have restrictions on what kind of poo poo you can receive.. Right? 
coyo7e fucked around with this message at Mar 26, 2010 around 16:16 |
| # ? Mar 26, 2010 16:12 |
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coyo7e posted:Since our email system doesn't impose any limits on outgoing mail we've constantly got these idiots trying to send this stuff back and forth via email, and everybody knows that colelges don't have restrictions on what kind of poo poo you can receive.. Right? Our university will only let you attach Microsoft office files, .pdfs, and .txt files! (which is really fun because our department requires students to send maple worksheets .mw's to their TAs, the university said "well rename them .txt" which would be fine and all except they are binary like markup files, and the email server does a check to see if the .txt is an actual text file) enotnert fucked around with this message at Mar 26, 2010 around 16:28 |
| # ? Mar 26, 2010 16:19 |
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One of my dumbest users commonly receives up to 400 megs of architectural files on a single email. Then she wonders why she's hitting the 1 gig cap on her mailbox. I've tried three times now to explain how those attachments are filling up her mailbox and how she can either move the emails to the local archive folder I created for her, or save the attachments to her PC and delete the email. It never works. She emailed this morning that she's hit the limit again and no matter how many emails she deletes it doesn't help. But since she's deleting plain emails without attachments of course it doesn't help. So I forwarded her latest plea for help to my boss and asked him if he wanted to try explaining it to her. His reply? "No. Remove her cap." There goes my plan to lock down our out of control email storage problem.
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| # ? Mar 26, 2010 16:29 |
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coyo7e posted:This is becoming more and more common, we've currently got a couple different groups who are trying to correspond with universities (always fun, since I constantly get blamed for some random college getting blacklisted,) and send back and forth, large WMV and other movie clips - along the lines of 700M to 2G+ size! They even send the same identical video file multiple times, of course. We've been trying to get people to set up an FTP if their cheap, or spend a bit of money for a basic PHP uploader for this. The resistance is huge("But I can just click attach!") I just checked my OST size, just short of a gig for 2009 and this year. I should clean out my reports folder.
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| # ? Mar 26, 2010 16:35 |
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Arsten posted:I have five PSTs of my emails (and one NSF Fun fact, may not apply to newer versions of Notes, When the total size of all mailboxes on the Notes server reaches around 180GB on NT4 or 360GB on Win2K, the entire thing will fall over because the Domino server is now using up the maximum number of file handles that the operating system can support. We were on NT4 when we found this out, and were advised about Win2k would increase the limit or moving to Aix or Linux would remove it completely. The managers chose to put in a second Notes cluster, running Win2k, and migrate half the users over. They seemed surprised when the problem hit them again a few years later. When I left the original cluster was still running bloody NT4 too. Personally, having been forced to use Win2K still, I would've moved all users to the new cluster, then upgraded the old NT4 one to give us an extra 180gb for not too much money.
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| # ? Mar 26, 2010 16:39 |
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Dick Trauma posted:There goes my plan to lock down our out of control email storage problem. You don't want it to be your Waterloo! 
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| # ? Mar 26, 2010 16:44 |
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Ok, whats the best way to do a one-off big file move between people in different companies? FTP seems to be out because of usernames/passwords, and email is out because its a big file. What do you use?
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| # ? Mar 26, 2010 16:58 |
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My company has over half a billion dollars just in its investment fund. So what am I working on this morning? This ugly duckling.  But you can't judge a book by its cover, right guys?   EDIT: Rehosted image Dick Trauma fucked around with this message at Oct 30, 2012 around 23:30 |
| # ? Mar 26, 2010 17:12 |
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Guy Axlerod posted:Ok, whats the best way to do a one-off big file move between people in different companies? FTP seems to be out because of usernames/passwords, and email is out because its a big file. What do you use? uh, reconsider FTP. Or buy a usb hard drive and use the sneaker net. Or get complicated and export a file share over the tubes.
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| # ? Mar 26, 2010 17:35 |
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Guy Axlerod posted:Ok, whats the best way to do a one-off big file move between people in different companies? FTP seems to be out because of usernames/passwords, and email is out because its a big file. What do you use? How big? An FTP is fairly easy to setup, you could try rapidshare if it doesn't need to be presented in a very professional way. We use a combination of FTP and a web portal that runs (badly) on our ASA.
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| # ? Mar 26, 2010 17:35 |
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coyo7e posted:In these days of cheap and expandable storage, I'm of the opinion that there are better places to seek a Waterloo. I know the following isn't the worst example of email stupidity ever. It's not even the worst I've ever seen. However: I got a ticket last week after one of our admin assistants tried to send out an email announcement for an upcoming event on campus. At first, she was not able to email it at all, as the entire body of her email was a single 6MB inline .bmp. Our standard limit is 5MB per message. I talked to her about the problem, explained about compressed versus uncompressed images, walked her through saving her .bmp in various other file formats, and helped her determine that .png gave the best results for her purposes. 40 minutes later, she successfully sends out her announcement -- as a 2.5MB .bmp. Instead of going through the conversion steps I'd walked her through backwards and forwards, or calling on me for help (my office is two doors down from hers), she fell back on old "skills", and resized the image down to a size that would allow her to email it. Of course, the image was still wastefully big, and on top of that all the body text was now an un-resizable and unreadable 5 pixels tall. She sent the email to 13 mailgroups, each of which has at least 400 members. Some have 2000. Everybody on campus, student, faculty, staff, whatever, is a member of at least 2 (and probably 4 on average), and so they received multiple copies. I, myself, received 7 copies of the email. As she is also a member of several of these mailgroups, she gets several instances of her own announcement in her inbox, opens one, and realizes it's unreadable. She quickly opens her .bmp, resizes it slightly upwards, increases the font-size on the text, and resends it, now at 4.6MB, to the same 13 mailgroups. Then she receives a copy of the second version in her inbox and realizes that there is some misinformation in the announcement. So she edits it, and sends it out a third time. In the process, it occurs to her that she forgot 9 smaller (and thoroughly redundant) mailgroups, and adds them to the send-to list. Our students have a email inbox limit of 100MB, on the theory that their .edu address is for academic purposes only, and they are free to get gmail/yahoo/hotmail if they need higher-capacity email (we will increase their inbox size if they can show valid academic need). Our students students are also automatically members of a minimum of 4 of the mailgroups she sent to. So, by my math (which could easily be wrong -- I'm not an initiate of the mysteries of email data storage systems), every one of our 2800+ students now has just over 40% of their inbox taken up with multiple copies of multiple versions of an announcement for an event that maybe 4 of them might actually go to. tldr: 420 email is like tribbles every day.
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| # ? Mar 26, 2010 17:37 |
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There's not a day that goes by where I don't think how the world would be a much better place if they hadn't integrated attachments into e-mail protocols. That vector for viruses would be completely gone. Few, if any, would run into .pst's blowing up or Exchange stores unmounting themselves. My current method for phasing attachments out is to set the attachment size limit slightly down every year for a while. It's at 10MB right now. In 2011 it's going to 8MB. I'd like to get it down to 2.5MB.
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| # ? Mar 26, 2010 17:47 |
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| # ? May 26, 2013 06:49 |
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ErIog posted:There's not a day that goes by where I don't think how the world would be a much better place if they hadn't integrated attachments into e-mail protocols. That vector for viruses would be completely gone. Few, if any, would run into .pst's blowing up or Exchange stores unmounting themselves. Ours is 2mb, and I think 1.5Gig email space. and people still have email issues. We ended up implementing Vault which helped.
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| # ? Mar 26, 2010 17:54 |
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