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In the military, if you forgot to lock, we usually sent out an embarrasing mass e-mail or something from their computer.
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| # ? Feb 17, 2009 07:08 |
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| # ? May 18, 2013 09:28 |
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Casao posted:To encourage people to lock their computers, we tend to get in and put MS paint pictures as their background. Or flip their monitor. I think next one will end up with the screenshot of desktop for background with no icons. We've done this to my friend. Twice. Two things she still doesn't do: lock her computer or mention the above occurrences.
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| # ? Feb 17, 2009 07:54 |
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Casao posted:To encourage people to lock their computers, we tend to get in and put MS paint pictures as their background. Or flip their monitor. I think next one will end up with the screenshot of desktop for background with no icons. I love these kinds of pranks, but if i did them at my office entire workdays would be lost while they went through the process of realizing that the world has not ended and it's just a joke, and then I would be in huge trouble for doing such a destructive and malicious thing. It's great to do those things to annoying people at LAN parties though.
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| # ? Feb 17, 2009 07:58 |
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Nitr0 posted:Oh yeah. He also wants a mandatory suggestion box to be setup so when people log into their computers in the morning they get a box asking how things can be improved. Hopefully this guy gets fired soon. Regarding PC locking, if you do not lock your PC, emails will be sent, backgrounds will be changed, even then if people are lazy your brightness/contrast is turned all the way up and the menu is changed to spanish.
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| # ? Feb 17, 2009 09:09 |
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Starbucks posted:if you do not lock your PC, emails will be sent, backgrounds will be changed, even then if people are lazy your brightness/contrast is turned all the way up and the menu is changed to spanish. I once got reprimanded for nailing a guy with a Richard Simmons background, dvorak keyboard layout, high contrast (extra large), and left handed mouse. THEN I locked his computer so that he'd try to get back in and he'd lock out his AD account. Pity how good old fashioned ways of getting the point across are seen as "harassment" these days.
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| # ? Feb 17, 2009 09:23 |
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ProjektorBoy posted:I once got reprimanded for nailing a guy with a Richard Simmons background, dvorak keyboard layout, high contrast (extra large), and left handed mouse. THEN I locked his computer so that he'd try to get back in and he'd lock out his AD account. You forgot to enable text-to-speech and turning his contrast and light all the way down and setting the lockout time on the screensaver to 1 minute. Personally I make a 1x1 pixel animated GIF that cycles through a rainbow of colors as slow as it will go and set that as a tiled wallpaper. Some people have gone days without noticing that their background would gradually change over the course of a day.
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| # ? Feb 17, 2009 09:59 |
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Crowley posted:Personally I make a 1x1 pixel animated GIF that cycles through a rainbow of colors as slow as it will go and set that as a tiled wallpaper. Some people have gone days without noticing that their background would gradually change over the course of a day. Please share this.  Service Request Details: Type: Information Technology Region: REGION *** Location: **** Requested By: **** ***** Requested Due Date: 2/15/2009 Approved By: RM Subject: OKI PRINTER Description: ONE OF MY LAZER PRINTERS AT REGISTER 2 STARTING SMOKING YESTERDAY AND IS NOW IN OPERABLE. In operable what? It's in operable condition? Ok great thanks for letting us know! Seriously though, this is about the fifth Okidata B4600 we've had give up the ghost since we started rolling them out to locations two months ago.
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| # ? Feb 17, 2009 13:53 |
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devmd01 posted:In operable what? It's in operable condition? Ok great thanks for letting us know! Seriously though, this is about the fifth Okidata B4600 we've had give up the ghost since we started rolling them out to locations two months ago. Are you in high-humidity locations or something? Every time (admittedly a very small number) I've seen a laser printer actually start smoking it was because paper got stuck somewhere off the track that it wasn't supposed to be, and the biggest thing I know to gently caress with paper feed is usually humidity getting the paper just the wrong texture.
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| # ? Feb 17, 2009 16:02 |
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This one just came in a few minutes ago. "The monitor is showing a big black spot after being moved from the xxx building to the xxx Building. When remoting it the spot does not show. All cables have been checked. The hardware is damaged." Dude got a call from someone telling him the monitor is damaged, so he remotes in to amazingly find that he can not see the spot.
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| # ? Feb 17, 2009 16:43 |
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llibja posted:This one just came in a few minutes ago. Whats wrong with that? He made sure it wasn't a software issue. It could have been a locked up program where the window turned a solid color.
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| # ? Feb 17, 2009 17:27 |
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Hoppy posted:Whats wrong with that? He made sure it wasn't a software issue. It could have been a locked up program where the window turned a solid color. I feel like there is something called being "too thorough". Considering the circumstances of the case (after being moved) it seems like a foregone conclusion that it was damaged in transit. Yes, you can still plug it into to whatever machine in you have in the hardware section to verify, but remoting in?  If you are working on a car that won't start, you don't top off the tank when you find out it was in a front-end collision.VVV Not too often. I do complain about our students sometimes, especially the ticket I got last friday. from 3 days ago posted:Internet doesn't work What? I send an email asking for additional information... from yesterday posted:The internet works now, but goes up and down. =( Nybble fucked around with this message at Feb 17, 2009 around 19:48 |
| # ? Feb 17, 2009 17:41 |
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Nybble posted:I feel like there is something called being "too thorough". Considering the circumstances of the case (after being moved) it seems like a foregone conclusion that it was damaged in transit. Yes, you can still plug it into to whatever machine in you have in the hardware section to verify, but remoting in? You don't speak to stupid users daily then.
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| # ? Feb 17, 2009 17:42 |
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Slight derail, but people talking about pranks with unlocked workstations have reminded me of a great one to pull: I'll leave it to your imagination to think up things to do with this knowledge, but many people don't realise that Outlook email filter rules have the ability to trigger a program. Any program. One of the managers has been known to write batch scripts which do various annoying-but-non-destructive things and set up a rule that triggers it when an email comes in from him with a specific phrase. Oh and that rule will also delete the email that triggered it. You can have almost unlimted fun with this if you're subtle about what you do, and thanks to him if I ever forget to lock my workstation my first action when I get back is to check my outlook rules.
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| # ? Feb 17, 2009 20:02 |
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I wonder if some of the really vague tickets aren't people trying to be unobtrusive. I can imagine some nice old office lady thinking "Surely if I can tell the server is down, the IT department knows it! I'll bet they have 100 messages complaining about the server. I'll just drop them a little note, just in case, though." As far as passwords: My university requires passwords to be changed every 60 days, and you can't reuse your last 5 or so passwords. However, they don't actually reinforce this rule. After 60 days, you're locked out of webmail (which doesn't concern me in the least, as I have my university e-mail address forwarded to my Gmail account). You can still access any of the lab computers, your network shares, wireless, etc. The last time I changed my password was in June, after I'd had the same password for about 6 months and some bored admin apparently caught it. With any luck, I'll have this one till I graduate!  Edit: Oh hay, the password discussion was in the other thread. Oh well, they're rapidly approaching intersection anyway. A Pinball Wizard fucked around with this message at Feb 17, 2009 around 22:06 |
| # ? Feb 17, 2009 21:00 |
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I keep my users down. (4:07 PM) User: JMJF, you working on webmail ? (4:07 PM) JerkMcJerkface: is it not working? (4:07 PM) User: dont think so (4:08 PM) JerkMcJerkface: yeah, looks like it. gimme a sec (4:09 PM) User: thanks (4:09 PM) JerkMcJerkface: np (4:10 PM) User: i am getting page cannot be found (4:10 PM) JerkMcJerkface: yeah, we're looking at it. (4:10 PM) User: ok, thank you (4:21 PM) JerkMcJerkface: it's up now (4:22 PM) User: cool, got it (4:22 PM) User: thanks (4:22 PM) JerkMcJerkface: now don't bother me any more (4:22 PM) User: lol (4:23 PM) User: sorry, to have disturbed your nap (4:23 PM) JerkMcJerkface: you better be
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| # ? Feb 17, 2009 21:26 |
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Crowley posted:Personally I make a 1x1 pixel animated GIF that cycles through a rainbow of colors as slow as it will go and set that as a tiled wallpaper. Some people have gone days without noticing that their background would gradually change over the course of a day.
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| # ? Feb 18, 2009 01:26 |
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Mr Dog posted:If I may offer an explanation of the "Storing important poo poo in the Deleted Items folder" phenomenon: There is a broken metaphor at work here, just not the one you're thinking of. It's the inbox. In the physical world, an inbox is a place where you store things you haven't read yet, or haven't started to work on, then file it away somewhere (at least I assume this is how offices worked back when paper existed for reasons other than presentation notes and billing/legal documents). On every email system ever, INBOX means "the root of your home directory, where any mail intended for you gets dumped". This kind of works, but then they all confuse matters by having 'read' and 'unread' states for mail, which are set automatically. Crowley posted:Personally I make a 1x1 pixel animated GIF that cycles through a rainbow of colors as slow as it will go and set that as a tiled wallpaper. Some people have gone days without noticing that their background would gradually change over the course of a day. 
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| # ? Feb 18, 2009 03:34 |
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Zemyla posted:I want this desktop for myself. I want this desktop also.
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| # ? Feb 18, 2009 03:59 |
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I once made myself a wallpaper by creating a 3 pixels by 3 pixels square in MS Paint, and using the pencil to make each a different color, and setting it to Stretch.
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| # ? Feb 18, 2009 04:29 |
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blogo posted:In the military, if you forgot to lock, we usually sent out an embarrasing mass e-mail or something from their computer. Yeah, we send a department wide e-mail from their machine proclaiming that they will be shouting doughnuts 3 working days later. If they don't bring doughnuts, then the head of IT calls them out for being dicks for promising doughnuts and not delivering.
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| # ? Feb 18, 2009 05:51 |
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Mr Dog posted:If I may offer an explanation of the "Storing important poo poo in the Deleted Items folder" phenomenon: There is a broken metaphor at work here, just not the one you're thinking of. It's the inbox. In the physical world, an inbox is a place where you store things you haven't read yet, or haven't started to work on, then file it away somewhere (at least I assume this is how offices worked back when paper existed for reasons other than presentation notes and billing/legal documents).
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| # ? Feb 18, 2009 12:27 |
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FronzelNeekburm posted:I was always under the impression that users did it because Deleted Items typically doesn't have the same quota restrictions as their inbox, so they can just put all their 100MB Powerpoints of Word documents of videos of people falling off diving boards in there. Based on the number of users who call me saying they cleaned up their mailbox but still get warnings, I'd say it does count towards it. I really wish we would make "empty deleted items" on exit the standard around here. Then again, most users don't grasp that the 100s of plain text emails they deleted don't add up to the 10 emails from mom that all have a funny picture/animation and embedded music... in a single slide power point presentation.
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| # ? Feb 18, 2009 14:44 |
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sm8000 posted:I once made myself a wallpaper by creating a 3 pixels by 3 pixels square in MS Paint, and using the pencil to make each a different color, and setting it to Stretch. That said, the wallpaper with rotating colours sounds pretty cool.
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| # ? Feb 18, 2009 15:16 |
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sm8000 posted:I once made myself a wallpaper by creating a 3 pixels by 3 pixels square in MS Paint, and using the pencil to make each a different color, and setting it to Stretch.
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| # ? Feb 18, 2009 15:26 |
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 Holy poo poo, I had no idea windows could do that.
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| # ? Feb 18, 2009 15:29 |
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_aaron posted:I just did this, and it is bad rear end. Holy crap. Agreed.
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| # ? Feb 18, 2009 16:39 |
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A ticket just came in: Please help, my background is too awesome.
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| # ? Feb 18, 2009 16:46 |
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_aaron posted:I just did this, and it is bad rear end. My. God. I did it with black and two colors of gray. It's...simply beautiful.
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| # ? Feb 18, 2009 16:55 |
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topenga posted:My. God. I did it with black and two colors of gray. It's...simply beautiful. Can I get that .gif?
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| # ? Feb 18, 2009 17:39 |
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Jerk McJerkface posted:Can I get that .gif? Seconded. Half-asleep and lazy.
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| # ? Feb 18, 2009 17:40 |
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I got a ticket through today that showed how shoddy our service desk is Day 1:  User email to helpdesk: I would like a copy of Bentley Navigator Helpdesk reply: Sure thing! Send me your PC asset tag and I'll get that installation sorted out for you User reply: My asset tag is 1234Day 5: Helpdesk adds notes to call log: Remoted onto users computer, did not have bentley navigator installed on it... passing to desktop to installThen it turns up in my janitor queue. So the user asks for a software install, and 5 days later the helpdesk connect up to carry out the install....and then give up because it's not already installed...
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| # ? Feb 18, 2009 17:49 |
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It doesn't work as a .gif (on my computer, the desktop just turns into a gigantic 3x3 grid), you have to use .jpg for the blur effect. Here's one I created real quick. I don't like the black in the center though.
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| # ? Feb 18, 2009 18:03 |
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syphon posted:It doesn't work as a .gif (on my computer, the desktop just turns into a gigantic 3x3 grid), you have to use .jpg for the blur effect. Looks pretty nice to me.
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| # ? Feb 18, 2009 18:19 |
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This one's a bit better (I replaced the black center with a white center)
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| # ? Feb 18, 2009 18:29 |
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I'm on the phone explaining to a user how to connect a wireless network. Over the phone. It's been fifteen mintues and he can't figure out how to flip the wireless device switch on. He told me that it's more than he wants to get into and I'll have to go onsite. I think I might kill myself.
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| # ? Feb 18, 2009 19:59 |
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Jerk McJerkface posted:I'm on the phone explaining to a user how to connect a wireless network. Over the phone. I took 15 minutes to explain to a user that I needed her to plug the power cord into her modem. She was absolutely convinced that her modem had never used a power cable and I didn't know what I was talking about. She almost had me convinced, I was about to congratulate her on discovering a way to get an electrical device to operate with out power. Alas, she found it laying next to her modem and said she thought "it was one of them speaker wires".
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| # ? Feb 18, 2009 20:14 |
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New Ticket: cant print my direct bill report wont that me get my report says swecurity doesn't allow access all brancehes in agency 1 *sigh*
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| # ? Feb 18, 2009 22:15 |
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nummy posted:New Ticket: cant print my direct bill report .... What? I mean, I work with some outsourced users who don't have a really good command of English, but that is worse than anything I've ever received. That's the kind of thing that makes me want to smack somebody. EVGA Longoria fucked around with this message at Feb 18, 2009 around 22:29 |
| # ? Feb 18, 2009 22:17 |
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I see things like that regularly... and all our tickets are put in by the helpdesk staff 
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| # ? Feb 18, 2009 22:28 |
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| # ? May 18, 2013 09:28 |
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nummy posted:New Ticket: cant print my direct bill report I think it's obvious that this is where you are supposed to step in and do the needful.
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| # ? Feb 18, 2009 22:28 |
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