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Through the grapevine I found out that my boss was called into a meeting today with the COO and the HR Director. I have no idea what the substance of it was. He's seemed normal (for him) all day. Then this afternoon I was meeting with the Customer Service Director about an upcoming expansion and she told me that I should keep a low profile because some changes are coming. She said I should just hang in there and keep my head down. It might just mean that the change where my boss will report to someone new is going to take place soon. If it's more than that I have no idea. It will be nice if my effort to remain employed here gives me the opportunity to be around to see some improvements. I'm not going to hold my breath. It hasn't been too bad a week since I've started trying to just mellow out and not give a crap about my boss's antics. I.T. content: I was remotely logged in to a user's PC and was setting up online backup software for her. Part way through she started moving the mouse while I was trying to work. Dick: Whoops! I'm still driving. Her: Hmm? Dick: I'm still controlling the mouse. I'm almost done. Her: <Mouse starts to move again. Outlook opens> Dick: Cheryl? I need to control the mouse. Her: Oh? I'm not touching it. <Outlook closes back up> Dick: 
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| # ? May 21, 2010 00:00 |
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| # ? May 20, 2013 12:21 |
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gently caress yeah DICK! I keep following hoping a happy ending comes of everything.
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| # ? May 21, 2010 00:04 |
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I agree, I'm really hoping this turns out well for Dick, if only because I'd like to have my faith in humanity vindicated. I have no content to add though since we've hit a lull at work and the only stuff I have to deal with is my own work lately.
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| # ? May 21, 2010 00:37 |
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On tenter hooks waiting for the grand conclusion to the Dick Trauma Saga.
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| # ? May 21, 2010 01:35 |
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EvilMuppet posted:On tenter hooks waiting for the grand conclusion to the Dick Trauma Saga. It will look something like this:  EDIT: Rehosted image Dick Trauma fucked around with this message at Oct 30, 2012 around 23:48 |
| # ? May 21, 2010 01:48 |
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Dick Trauma posted:It will look something like this: aww. I was thinking more like shaving 1/4 of a penny off the dollar office space style, along with said fire and a red stapler. good luck man, things will improve, someone had to speak up and you did. Props.
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| # ? May 21, 2010 02:17 |
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I get people who do that all the time when I'm trying to fix their poo poo remotely. I usually have to tell them several times "hands off the mouse if you want this done this week" Considering they get billed $150 an hour and the more they gently caress with it the longer I bill them for they usually quit and let me do my thing.
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| # ? May 21, 2010 02:20 |
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Good luck Dick, we're all pulling for you ! sorry, wall of text as penance I've made references to my previous traumatic employment situations before. I've played the "yeah, I'm cool too, I've seen some poo poo" card more than a few times. More than enough time has passed since these events transpired and I'm not the same person who suffered them. For starters, I'm 10 pounds lighter and have less grey in my hair. I owe content for posting a cheap joke, so here we go. There's more. Sometimes I think I stuck it out as long as I did just to see what would happen next. Amazingly enough, one of the people involved in this particular situation is actually one of my references and helped me get the job I have now where I just got MY BIG PROMOTION. Good guy, but oddly powerless to deal with viciously abusive bastards working for him (and I never did find out why we changed IT Directors in the other main regional office drat near every year). After the untimely death of my previous boss early the previous summer, and there was an awkward phone call on a Monday morning, it's come around to January and we have a conference call to introduce me to my new boss down at the home office. It goes well and it is agreed the new boss and big boss will visit in two weeks to, and I quote, "do a formal transfer of authority". I will remain as Acting IT Manager until then. Weeks pass. I hear nothing from either of them. Back in December one of the analysts at the HO and I had made arrangements for a big lease return in late February. As an aside, with a carefully selected set of priorities it is possible for an accountant to look at a $2000 computer and think $138/mo for 3 years is the best way to buy it. Add in that a lost or damaged machine must have its monthly payments made AND you have to pay original retail for it and you have a situation where people who own leasing companies have amazing summer homes in Hawaii that are technically owned by the company. Ours had a deal where if the machines weren't on a pallet in a specific warehouse on a specific day you have to pay another month. Amazing. So HO analyst guy, call him David and I aren't idiots. We don't take the lowest bid from a freight company to load and ship. And we do not do something as dumb as arrange pickup for the last possible day we can ship and make the deadline. It turns out we're loving geniuses, it had rained 2 and a half inches by the time I got into the office. That involved an extended period under an overhang to avoid injury. Naturally traffic is completely hosed up, so the truck driver calls and says he's going to be a couple of hours late because the freeway is snarled with multiple accidents. I believe that was the single worst commute of the decade. We decide to pickup tomorrow when it can't possibly be as bad unless the world is ending. I am also a team player, so I leave a voicemail for David and return to helping deal with the rising waterlevel in the basement... where the server room is. Raised floor or no, there are times when you need to expense a wetvac Right Now. An hour later my new boss calls my cell. And he's loving furious. He heard about from David, also a team player and always happy to pass along information. The goatfucking South African son of a bitch I now work for has had no involvement in this lease return and doesn't know there's a day's leeway. All he knows is that something he SHOULD have been involved in is about to cost the company tens of thousands of dollars and he only just started on the job. It goes about as well as you'd expect. I don't get to finish a lot of sentences. He did let me answer a few questions along the way...  Why'd you cancel it, you can't do that ! It's raining so hard the basement where the computers are is flooding, traffic is bad the truck won't be here for hours and the drivers don't want to load computers in the pouring rain, they won't accept liability for that. Why can't they pull into the loading dock ? We.. we don't have one.It continues in that vein for a while. I he interrupted be whenever I tried to make a positive statement, so he never heard that we had another day to do the pickup. Dipshit. It got so bad and took so long I walked up to the CFO's office and handed him my cell. Talking to a peer things seem to have settled down, especially since the CFO was a standup bloke (I would take a bullet for this man's family). He told goatfucker that "... would be a loving idiot to do the pickup in this weather, I need him helping with the flooding, not getting yelled at." Over the next week or so of intermittent phone calls and emails goatfucker insisted that I was out of line and couldn't be trusted because I had exceeded my authority by postponing the pickup. I had to be reined in, I had operated independently for too long. This male biped would later skip eight consecutive weekly phone calls without notice or followup, that's its own story almost. Now it gets bizarre. Right through the loving looking glass. Exceeded my authority ? Excuse me, I'm the IT Manager until you and bigboss come down here and do the transfer of authority. David and I handled the entire return without your invovlement. Big boss and I decided we wouldn't do that, you weren't the acting IT manager when you did postponed that return so you exceeded your authority. About two months and many packs of cigarettes (and a personal visit by the boss and what looked like a sincere attempt to mend fences and get to know each other over dinner) later my relationship with him actually got worse. p.s. Linkedin says this character is still doing the same job.
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| # ? May 21, 2010 03:17 |
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I'm having a hell of a morning. When I booted the computer it just stalled, complaining about a DHCP error. I got around it and logged on to the service desk phone. The phone queue was already a mile long. People could not log on at all. I've answered about 50 calls so far (in 1.5 hours). The only people who are getting any work done today is us, listening to other people not being able to work. Turns out the server room over heated, the file cluster and all the DHCP servers went down! On the up side the hallway is getting pretty lively, with people hanging out drinking coffee. About 700 people not doing anything has to be pretty expensive... edit: The SAN has to be rebooted by the vendor, should take Bitesize fucked around with this message at May 21, 2010 around 10:20 |
| # ? May 21, 2010 07:09 |
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So we have some clinics in Puerto Rico that are getting prepped for a new software rollout in June and July. The only documentation we have for this software is in English, and while both English and Spanish are spoken in PR, most of the coverage area is nearly 100% Spanish-speaking. None of the folks on my team know a lick of Spanish. Incident INC000000xxxxxx has been assigned to your group 'NORTH'. Service Type: User Service Restoration Priority: Critical Summary: NEEDS REFERENCE MATERIAL IN SPANISH FOR *NEW APPLICATION* The ticket in question was forwarded with high priority to us from each of our three supervisors, which set off a huge  in my head. Our supervisors normally don't check Remedy at all, but I have a sneaking suspicion that one of the higher-ups told them this ticket was entered. Why? Because we now have until the end of the day today to translate approximately 200 pages of training documentation from English to Spanish and overnight it to the 20 or so clinics for Monday morning. Yes, not send via email -- print out over 4000 pages of poorly-translated manuals and UPS that poo poo post haste goddammit.  Oh, and the ticket was dated May 5 and did not get forwarded to us until last night around 10PM. Not that anyone cares about that -- we apparently should have known about the ticket the moment it was entered. Our bosses let us know that, even though at least one of them understands that is completely unrealistic. They do what they're told, and we will end up paying for it. Each and every one of us is (probably) about to get written up for something that is entirely out of our control. This is how corporate works, so I am not surprised by this at all. Wonder if they'll be upset when they realize that won't happen?
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| # ? May 21, 2010 12:15 |
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brc64 posted:While we're on the subject of bandwidth issues...
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| # ? May 21, 2010 13:23 |
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 Righto, if you can just click "accept request" I can take control of your screen. Oh, I love it when a man takes control of the situation. Well it does make my job easierThey're not all terrible tickets.
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| # ? May 21, 2010 13:46 |
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psylent posted:
That reminds me, I had a lady I was helping on the phone try to set me up with her daughter one time. That was awkward. And a little creepy, since the lady had never actually met me.
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| # ? May 21, 2010 13:53 |
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HelfMyselp posted:So we have some clinics in Puerto Rico that are getting prepped for a new software rollout in June and July. The only documentation we have for this software is in English, and while both English and Spanish are spoken in PR, most of the coverage area is nearly 100% Spanish-speaking. None of the folks on my team know a lick of Spanish. Copy/paste into babelfish? That's literally the only way I could think of doing it. I mean what the hell, do they not know that you guys don't speak Spanish?
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| # ? May 21, 2010 13:54 |
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rscott posted:Copy/paste into babelfish? That's literally the only way I could think of doing it. I mean what the hell, do they not know that you guys don't speak Spanish? Plus and even if you did, it's not just like you can read it full speed on one screen and type it at the same speed on another. Translation isn't like putting it in another font, you have to read and understand the text, and translate the meaning of it, otherwise you end up on engrish.com.
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| # ? May 21, 2010 14:00 |
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Unless they want a machine translation, that's the funniest request ever. A professional translator does something like 2000-3000 words per day if it's technical subject matter that they're familliar with.
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| # ? May 21, 2010 14:03 |
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brc64 posted:That reminds me, I had a lady I was helping on the phone try to set me up with her daughter one time. That was awkward. And a little creepy, since the lady had never actually met me. Happened to me too, but at least my experience was in person. Still was the first time I had met this customer though, and obviously have never met the daughter.
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| # ? May 21, 2010 14:04 |
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Flaky hardware. Got an optiplex 760 on the bench that passes every known diag test, but it's idling at 40% CPU. Fully updated drivers and a fresh win7 install to boot. I'm flashing the BIOS from A02 to A07 to see if it acts right now. Annoying fucker. It's just flaky enough to to somewhat stable but it runs like poo poo.
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| # ? May 21, 2010 14:10 |
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Farking Bastage posted:
Did you make sure it wasn't throttling?
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| # ? May 21, 2010 14:15 |
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rscott posted:Did you make sure it wasn't throttling? It was the BIOS. Considering that same hardware had a nasty virus on it recently, it could have messed with it. Speedstep is disabled on all my desktops.
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| # ? May 21, 2010 14:19 |
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Well I meant like, heat throttling, but if the bios fixed it that's cool too
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| # ? May 21, 2010 14:20 |
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Yeah, that's the thing. All the documentation we have for patients is in both English and Spanish (with a majority in French and German, too), but all the user guides and manuals for applications are purely in English. It's almost like they assumed it existed beforehand, never checking to see if there was Spanish literature around. This rollout has been put on hold ever since I started here over 2 years ago. You'd think they'd have had it ready, but... Babelfish crossed my mind, but for the reasons ab0z stated, I know it's not a good idea. Push comes to shove (team has a call in about 15 minutes) this is what we will probably do and say "This is the best we could do" and then get bitched out like crazy. 
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| # ? May 21, 2010 14:20 |
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HelfMyselp posted:Babelfish crossed my mind, but for the reasons ab0z stated, I know it's not a good idea. Push comes to shove (team has a call in about 15 minutes) this is what we will probably do and say "This is the best we could do" and then get bitched out like crazy. Put in an expense request to travel all over Spain so you can learn Spanish by immersing yourself in the culture. It's the fastest way to learn a language I hear.
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| # ? May 21, 2010 14:25 |
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^^^ Or do that ^^^ gently caress that poo poo man, don't let someone's else gently caress up get you in trouble if you can help it. Honestly, how do they expect a few people who don't even speak Spanish to translate that much stuff in such a short period of time. If I got written up for something like that I would put a complaint in with HR and make sure that whoever is actually responsible for the gently caress up gets that poo poo on their record, not yours.
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| # ? May 21, 2010 14:26 |
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rscott posted:^^^ Or do that ^^^ We decided to use Babelfish and Google Translate on our quick call, which only 6 of the 10 folks could get on since the other 4 are on PTO. I will certainly have a written complaint ready once we finish, but HR is notorious for sitting on everything. We'll see... I have zero expectations of anyone (high up) being held responsible for this. The executives are nigh untouchable here unless they are being canned during a reorganization or something like that. If something good comes out of this, I'd like to see the help desk jockey who held on to this ticket for 2.5 weeks get something for his troubles. If we had known earlier, we may have even been able to look into a translator! It is a funny ticket in hindsight, though. The team agreed that we will close it and the solution will be Babelfish-ed Spanish.
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| # ? May 21, 2010 14:44 |
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HelfMyselp posted:It is a funny ticket in hindsight, though. The team agreed that we will close it and the solution will be Babelfish-ed Spanish. This is a band-aid fix, and it worries me. Are there any plans to get true localization done?
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| # ? May 21, 2010 14:47 |
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HelfMyselp posted:People accepting responsibility? In the world of specialized health care? I once believed in that, too, but it all boils down to pushing everything off to someone else and pointing fingers. What? What are you doing. Go talk to a boss-type right now and let them know exactly what happened and give them the only options that they have (1. wait on it until someone that speaks spanish can be hired to do it or 2. pay a stupid amount of money for an overnight translation) Do not get involved in doing horrible work, it will brutally bite you in the rear end.
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| # ? May 21, 2010 14:47 |
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Nybble posted:This is a band-aid fix, and it worries me. Are there any plans to get true localization done?  You really have to ask?
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| # ? May 21, 2010 14:51 |
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Broken Knees Club posted:
Bingo. all I heard in my head is that someone in upper management needs to spend the localization money on expensing their vacation trip to another hemisphere, which is an important investment.
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| # ? May 21, 2010 14:55 |
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Nybble posted:This is a band-aid fix, and it worries me. Are there any plans to get true localization done? Honestly, I think there were plans. Then the rollout got delayed and whoever was in charge sat on it. Now they're panicking that it's not done and pushing it off to whoever they can. However, I find it a bit shocking that this didn't become an issue until a seemingly innocent ticket was entered... Iron Chef Ricola posted:What? What are you doing. Go talk to a boss-type right now and let them know exactly what happened and give them the only options that they have (1. wait on it until someone that speaks spanish can be hired to do it or 2. pay a stupid amount of money for an overnight translation) To say things are extremely political at the top would be an understatement. She was hired for one reason: To do whatever is possible to keep the corporate world happy. Not to give a poo poo about anyone below here. And oh boy, it shows. Iron Chef Ricola posted:Do not get involved in doing horrible work, it will brutally bite you in the rear end. I shouldn't be thinking that way, I know. This just seems to be the culmination of many things. Good thing I've actually had a hit or two on my resume recently...better than nothing.
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| # ? May 21, 2010 15:10 |
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brc64 posted:That reminds me, I had a lady I was helping on the phone try to set me up with her daughter one time. That was awkward. And a little creepy, since the lady had never actually met me. I have had that too. Apparently one of the ladies at an office a couple states away thought I had a really sexy voice. Whatever makes em happy I guess.
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| # ? May 21, 2010 15:48 |
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Dyscrasia posted:I have had that too. Apparently one of the ladies at an office a couple states away thought I had a really sexy voice. Whatever makes em happy I guess. One of my co-workers came back from one of the schools one day and said the librarian there had remarked that I looked "delicious".
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| # ? May 21, 2010 16:25 |
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Farmer Crack-rear end posted:One of my co-workers came back from one of the schools one day and said the librarian there had remarked that I looked "delicious". Stay away from librarians. Just watch Tomcats.
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| # ? May 21, 2010 16:46 |
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Farmer Crack-rear end posted:One of my co-workers came back from one of the schools one day and said the librarian there had remarked that I looked "delicious". Get her number so you can set up a tasting session
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| # ? May 21, 2010 16:55 |
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I had a customer tell my girlfriend that "the guy back there with the cute butt can come fix my computer sometime." I was relayed the message, but without the "cute butt" and double-entendre. I caught her in the lobby and asked how I could help her at home. She replied that I could go over most any weeknight as her husband works late. I asked what kind of computer she had and what the problems were. She said it's not getting a lot of use and could use a good cleaning while slightly humping the air. At that point in time I turned beet red, stammered something incomprehensible, then fled back to my desk. My girlfriend and the rest of the tellers were laughing their asses off.
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| # ? May 21, 2010 17:36 |
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Farmer Crack-rear end posted:One of my co-workers came back from one of the schools one day and said the librarian there had remarked that I looked "delicious".
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| # ? May 21, 2010 17:42 |
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Farmer Crack-rear end posted:One of my co-workers came back from one of the schools one day and said the librarian there had remarked that I looked "delicious". if you're not engaged, married or committed and said librarian is hot, well poo poo. get on that.
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| # ? May 21, 2010 17:49 |
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Spermy Smurf posted:I had a customer tell my girlfriend that "the guy back there with the cute butt can come fix my computer sometime." Your girlfriend sounds awesome.
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| # ? May 21, 2010 18:38 |
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How does an admin assistant in her mid-30s not know how to make a folder on the desktop?
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| # ? May 21, 2010 19:20 |
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| # ? May 20, 2013 12:21 |
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Dick Trauma posted:How does an admin assistant in her mid-30s not know how to make a folder on the desktop? How did she get the job?
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| # ? May 21, 2010 19:25 |
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