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Casao posted:Wow, seriously? I would kill for tickets in that level of English. I would kill for my supervisor to have that level of English. I'll grant that most of my tickets are better than that, though, except for the group of people who submit tickets with nothing but "help".
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| # ? Mar 9, 2009 19:54 |
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| # ? May 25, 2013 10:50 |
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That reminds me of this email I got once:quote:I just brought in a computer from home to have as a resource in the Not so bad, right? That one was from an English teacher.
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| # ? Mar 9, 2009 20:32 |
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Farmer Crack-rear end posted:That reminds me of this email I got once: Those who can't do...
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| # ? Mar 9, 2009 20:47 |
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Farmer Crack-rear end posted:That reminds me of this email I got once: I do believe my wife may have written that.
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| # ? Mar 9, 2009 20:49 |
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I got an email today about an issue with a computer, with no details. Called the user, who was in a meeting, but her secretary is a smart lady and made her write me a note explaining the problem. I arrived. The contents of the note: "Files deleted from my desktop computer." What files? Who knows? I'm unclear on how I'm supposed to know what files were deleted and where they were.
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| # ? Mar 9, 2009 22:59 |
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guppy posted:I got an email today about an issue with a computer, with no details. Called the user, who was in a meeting, but her secretary is a smart lady and made her write me a note explaining the problem. No, you see, IT are the evil overlords of computing and know all that happens in their domain. You actually deleted the files, but that note was supposed to shame you into returning them, as you were caught.
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| # ? Mar 10, 2009 00:03 |
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Midelne posted:people who submit tickets with nothing but "help". To: IdiotUser From: IT Subject: Re: Ticket# ID10T > Help I need somebody Help Not just anybody Help, you know I need someone, help When I was younger (So much younger than) so much younger than today (I never needed) I never needed anybody's help in any way (Now) But now these days are gone (These days are gone), I'm not so self assured (I know I've found) Now I find I've changed my mind and opened up the doors Help me if you can, I'm feeling down And I do appreciate you being round Help me get my feet back on the ground Won't you please, please help me etc. etc.
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| # ? Mar 10, 2009 00:49 |
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Casao posted:No, you see, IT are the evil overlords of computing Having moved from IT to a bizarre offshoot branch of sales, I can confirm that IT has wrested "most hated division" from accounting in recent years.
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| # ? Mar 10, 2009 17:49 |
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I had a magical dream where everyone in the company realized that we were all important to the company's success, and everyone treated each other with respect and made an effort to accommodate the requirements of other departments while still remaining productive. Then I woke up.
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| # ? Mar 10, 2009 17:53 |
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I did a search of her emails and went into 'Nam flashback mode* when I saw the results: I added the listens but the heys are real *i didn't even play the game that much Drighton fucked around with this message at Mar 10, 2009 around 18:27 |
| # ? Mar 10, 2009 18:24 |
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ab0z posted:I had a magical dream where everyone in the company realized that we were all important to the company's success, and everyone treated each other with respect and made an effort to accommodate the requirements of other departments while still remaining productive. Then I woke up. My supervisor, being technologically incompetent to the point of being a danger to the company, has realized that when he's "fixing" things that mysteriously break while he's fixing them no one realizes how great he is because they can't see what he's doing. So instead he's drawing up a bunch of semi-literate request forms that he wants everyone to fill out when requesting help from IT that require signatures from a district manager and an office manager. Actual justification: "I think we need something to keep them numbskulls from bothering us so much". At least he's not asking me if I can "program in visual studio language" anymore.
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| # ? Mar 10, 2009 18:57 |
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Midelne posted:At least he's not asking me if I can "program in visual studio language" anymore. That is absolutely brutal. I'm (un?)fortunate enough to work somewhere that I could never, no matter how hard I tried, have a level of depth in old-school networking as my superiors. I should have gone with the entry level cloud computing job I was offered instead. I got a ticket to go evaluate the computers for our call center employees today... 22 computers, a bunch of dell optiplex gx270's with capacitors leaking, 4 GX 240's with 256MB memory running xp... and their main application uses 50-100MB RAM... but management doesn't want to replace them. Basically, my job is to go into the call center to act like I care. Kind of sucks.
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| # ? Mar 10, 2009 19:28 |
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Nuke posted:That is absolutely brutal. I'm (un?)fortunate enough to work somewhere that I could never, no matter how hard I tried, have a level of depth in old-school networking as my superiors. I should have gone with the entry level cloud computing job I was offered instead. Try anyway, man. If there's anything I can say about the way I'm learning things (books, books, Google, books) it's that it leaves a hell of a lot to be desired. I passed my last MCSA exam with very high marks this weekend, but I know drat well that I have more real-world holes in my knowledge from having no one to ask specific questions of than I may ever have time to fill. Can't help but think I'm going to end up an MCSE on paper only without enough knowledge to back it up. Seriously. Ask each one of them what the stupidest way to break something in their area of expertise is, and you've got a lunch list of things I'll only find out after I've accidentally lit something on fire. If there were anyone here who knew a goddamn thing I probably wouldn't have lost us mail service a few months ago for two hours in the middle of the day because I didn't know that Exchange 2003 would poo poo itself and stop working on reboot if you moved (not deleted, just moved!) the Exchange Domain/Enterprise Servers groups. You've at least got a good opportunity to learn from someone else's mistakes, and that's a skill that'll be valuable and appreciated for the rest of your life in pretty much everything. Hop to it. 
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| # ? Mar 10, 2009 19:41 |
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Nuke posted:That is absolutely brutal. I'm (un?)fortunate enough to work somewhere that I could never, no matter how hard I tried, have a level of depth in old-school networking as my superiors. I should have gone with the entry level cloud computing job I was offered instead. If you want I'll send you some used ab0z fucked around with this message at Mar 10, 2009 around 19:48 |
| # ? Mar 10, 2009 19:46 |
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quote:Initial Log Entry - Added: 03/10/2009 at 01:33:39 PM Working the job that I do can be a bit tricky, since we deal with three kinds of machines: University owned (full support), personal machines (no support unless we like you), and vendor-supplied machines (we do emergency support maybe sometimes). This one was a vendor machine, meaning it was sold with the above-mentioned mass spectrometer. Given that it was just supposed to pull data off of some lab equipment, it was never made web-ready. That means no firewall, no AV, and still running SP2. The login ID was "administrator" with no password. But, well, you know how users are. Sometimes they just really, really want to use the internet. And then they wonder how they get 47 entries on Malwarebytes. He just could not understand how this poo poo got on his machine, until we explained it as leaving all the doors and windows on your house open, and then wondering how you got robbed. He's now been told he can either keep it off the network, or make it University owned and let us fix it. 
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| # ? Mar 10, 2009 21:51 |
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Doc Faustus posted:Working the job that I do can be a bit tricky, If it makes you feel better, I talk to people daily who shell out thousands for a firewall / proxy w/ contentscanning & antivirus appliance, and then proceed to add 253 ip's (all computers in their lan, basically) in their ACL, all with no restrictions and no requirement of having to use the proxy. And use DHCP.
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| # ? Mar 10, 2009 22:44 |
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Nuke posted:That is absolutely brutal. I'm (un?)fortunate enough to work somewhere that I could never, no matter how hard I tried, have a level of depth in old-school networking as my superiors. I should have gone with the entry level cloud computing job I was offered instead. Dell sucks, thank god my company is phasing out the old GX1/110/150/240/260/270 series machines (Yes we still have them running critical apps, the policy here is dont replace it until it breaks). Our supervisor told us that if an issue comes in on one of those machines, we are to call the user and tell them to request a new PC.
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| # ? Mar 11, 2009 12:37 |
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I found a notebook on my desk this morning with this problem description:quote:Rom is not working
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| # ? Mar 11, 2009 13:21 |
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ab0z posted:I found a notebook on my desk this morning with this problem description: poo poo, at least it's not Tron. You could've been in trouble if Tron weren't functioning properly.
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| # ? Mar 11, 2009 13:46 |
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ab0z posted:I found a notebook on my desk this morning with this problem description: Or the station is being invaded again.
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| # ? Mar 11, 2009 15:17 |
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quote:I'm having a disk problem here. It seems that I've run some code which She wrote a program that created 1.3 million files in her home directory and she is wondering why ls is taking so long.
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| # ? Mar 11, 2009 20:43 |
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Chunky Monkey posted:Dell sucks, thank god my company is phasing out the old GX1/110/150/240/260/270 series machines (Yes we still have them running critical apps, the policy here is dont replace it until it breaks). Our supervisor told us that if an issue comes in on one of those machines, we are to call the user and tell them to request a new PC. Those GX200 series machines like to slowly die from bad thermal controller caps. You'd tear your hair out trying to figure out why they keep corrupting drivers or randomly shutting off. That is, until you hear a pop and then a whush of the fan as 6 or 7 caps all explode at once. When Dell found out we had about 200+ of these machines, they stalled us until their extended warranty period ran out. They were doing things like pretending they never got a response from us or not calling us back. It was pretty clear they had orders not to honor the warranties if they would cost over x amount. They had extended the warranty on our 270s until January of 2009.
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| # ? Mar 11, 2009 21:03 |
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Superhaus posted:She wrote a program that created 1.3 million files in her home directory and she is wondering why ls is taking so long. There must be some background to this. Why would you do that and then not make the connection?
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| # ? Mar 11, 2009 23:16 |
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Midelne posted:poo poo, at least it's not Tron. You could've been in trouble if Tron weren't functioning properly. Tron is from the 80s, you'll need to run it under DosBox.
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| # ? Mar 11, 2009 23:22 |
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Lum posted:Tron is from the 80s, you'll need to run it under DosBox. If it's Discs of Tron, you can use MAME. One of the few childhood fantasies that hasn't been completely stripped from me over the years is to own one of the arcade cabinets for that game. This is relevant to this thread because
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| # ? Mar 11, 2009 23:30 |
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Midelne posted:If it's Discs of Tron, you can use MAME. One of the few childhood fantasies that hasn't been completely stripped from me over the years is to own one of the arcade cabinets for that game. To: Midelne From: Lil' Bukowski (Head PIC) BUILD ME THAT TRON CABINET ASAP! It needs lots of RAMS and needs to run Windows OS 9. Please to do the needful. P.S. Can you hook up my HP 3055 as an IP printer and share it with Linda who works from home via Citrix in Idaho? I'm in the Dublin office but I'll be in Mexico for three months. I don't know Linda's last name.
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| # ? Mar 12, 2009 00:06 |
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Lil Bukowski posted:To: Midelne I'm gonna assume that is the definitive ticket from hell from the upper management moron who makes more in a year than you do in three and does 1/4 the work. edit: ironic of course jigglemistress69 fucked around with this message at Mar 12, 2009 around 00:25 |
| # ? Mar 12, 2009 00:16 |
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Ash1138 posted:If Rom isn't working, he's probably banging his hot Bajoran girlfriend.
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| # ? Mar 12, 2009 00:46 |
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Chris Knight posted:I was thinking a little more old school. Megatron really isn't looking as imposing as I remember from my childhood.
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| # ? Mar 12, 2009 01:07 |
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rolleyes posted:There must be some background to this. Why would you do that and then not make the connection? Who knows? We get programmers that forget to redirect errors or whatever but they usually see the connection even if they break something beyond their ability to fix it (we actually had a programmer max out inodes for a whole filesystem once - I did not even know that was possible.) But this one blows me away because, as you said, the connection is right there - how did she not see it?
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| # ? Mar 12, 2009 01:10 |
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ProjektorBoy posted:It's actually quite amazing how many tickets are solved merely by the power of observation on part of the technician, rather than any actual troubleshooting. Kruzen posted:Most definitely. I'd say a good 10-20 percent of my daily tickets are solved by me remoting in having them reproduce the problem. Only to hear "ohhh what it worked htis time!!!" or "oh man I didn't even see that button before!" Again, I'm a developer don't work IT, but I have to debug a lot of issues from customers or testing teams in our group. I can't explain to you how many times I'd look into a log for a solid hour before realizing that something stupid wasn't set up properly on their end. Even better is when DevTest sends us a detailed explanation about how their test works, and what all the settings are, and they're wrong. Something simple like, "1000 is a normal phone". Well, I looked into your logs, and it's a loving CTI Port, and this feature isn't supported on loving CTI Ports. I've since learned to take nothing they say as fact.
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| # ? Mar 12, 2009 01:46 |
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I just got this email from someone who works at a company I left 11 months ago:quote:I hope you don't mind, Greg gave me your email address. - You're emailing me for help. - comedy option
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| # ? Mar 12, 2009 02:17 |
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psylent posted:I just got this email from someone who works at a company I left 11 months ago: How did you respond (if at all)?
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| # ? Mar 12, 2009 02:36 |
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psylent posted:I just got this email from someone who works at a company I left 11 months ago: I have a user that requested four months ago that I install iTunes on their workstation so that they could rip all of their CDs to their workstation and play them in iTunes instead of having to go to all the effort of changing CDs. This is a customer service position that would, ideally, be speaking to customers through every working minute. I checked with her office manager since they have a history of wasting my time and consequently every ticket needs to be approved by the office manager, and came back to let her know that I would accept her help request but give it the first-ever status of "Very Very Low" priority. She asks for updates sometimes on where it sits in my scale of priorities. I told her when I'm not only bored, but entirely out of material to study for certifications, that it might fit in between that moment and when I decide to put in my two weeks notice and find a new job but that signs are not entirely positive. She usually says something to the effect of "Alright, as long as it's on the list".
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| # ? Mar 12, 2009 03:04 |
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Midelne posted:I have a user that requested four months ago that I install iTunes on their workstation so that they could rip all of their CDs to their workstation and play them in iTunes instead of having to go to all the effort of changing CDs. This is a customer service position that would, ideally, be speaking to customers through every working minute. I checked with her office manager since they have a history of wasting my time and consequently every ticket needs to be approved by the office manager, and came back to let her know that I would accept her help request but give it the first-ever status of "Very Very Low" priority. tell her you take bribes.
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| # ? Mar 12, 2009 03:33 |
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Hawzy posted:tell her you take bribes. 1x Beer makes me alter the ticket priority to "Medium" from "Normal". 1x Tin of poo poo coffee makes your ticket vanish. 1x Tin of good coffee gets your ticket moved to my queue. 1x Slab of Beer gets my full attention instantly. This system works out pretty well for me.
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| # ? Mar 12, 2009 04:41 |
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Ryouga Inverse posted:But if the printer is installed on a Windows server and you're connecting through sharing, I don't think it'll work. It does, I've done it.
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| # ? Mar 12, 2009 04:53 |
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dividertabs posted:How did you respond (if at all)? Then I gave her a bit of non-helpful help: "I'm not completely sure what you're trying to do, so let me take a guess: You've got a new iPod, and you want to move the music off your old one and put it on the new one? You can't actually do that with iTunes. You can only copy stuff that's on the laptop onto the new iPod. As for the error message, read it carefully and try to follow the instructions." If she comes back to me again I'll tell her to go the Apple store.
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| # ? Mar 12, 2009 10:52 |
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Lil Bukowski posted:Those GX200 series machines like to slowly die from bad thermal controller caps. You'd tear your hair out trying to figure out why they keep corrupting drivers or randomly shutting off. That is, until you hear a pop and then a whush of the fan as 6 or 7 caps all explode at once. We have about 1000 left, good thing dell didnt know. Not that they could understand anyway, everytime I call I get habeeb sarenjinanjurenar from bengladesh and I cant understand half of what he said. Thank god we have less than 100 dells left that are still under warranty.
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| # ? Mar 12, 2009 12:44 |
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| # ? May 25, 2013 10:50 |
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TheHeadSage posted:1x Beer makes me alter the ticket priority to "Medium" from "Normal". I like your style.
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| # ? Mar 12, 2009 13:11 |
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