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Man.. It worked so well just to block dangerous/porn/viruses/etc through openDns. Then the big shots decided they needed attrition around here and pushed us hard to throw in this device that we were about to return for being lovely. The suits can be so loving dumb sometimes.
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| # ? Nov 2, 2010 14:46 |
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| # ? May 19, 2013 18:33 |
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Naramyth posted:Did you know that Office 2010 requires product activation on every new computer despite the fact the product has been activated in the master image? Part of the awesomeness that is "Volume Activation 2.0" At least office 2010 and above will report correctly to a KMS server. I suggest getting one up and running very soon 
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| # ? Nov 2, 2010 15:31 |
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Farking Bastage posted:Man.. It worked so well just to block dangerous/porn/viruses/etc through openDns. Then the big shots decided they needed attrition around here and pushed us hard to throw in this device that we were about to return for being lovely. The suits can be so loving dumb sometimes. Try running it as a proxy instead of inline. We run ours as a proxy and it works flawlessly
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| # ? Nov 2, 2010 15:32 |
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Syano posted:Try running it as a proxy instead of inline. We run ours as a proxy and it works flawlessly We did that first actually. Thanks to all the home machines and laptops we have running around, including the same higher-ups, a massive poo poo storm erupted when they all had to get on the VPN to browse the web. My idea of only forcing the proxy settings on certain user groups fell on deaf ears  e: Home machines as in our PC's on our domain, but basically used from home as a VPN/Terminal/VmWiew client. Owned and managed by us. Farking Bastage fucked around with this message at Nov 2, 2010 around 15:41 |
| # ? Nov 2, 2010 15:37 |
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It's time to fill out our self-evaluations. I have some pretty decent accomplishments but I had to throw this one in at the end of the list: "Played critical role in effecting I.T. management change."
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| # ? Nov 2, 2010 16:24 |
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notwithoutmyanus posted:[Comcast's] business line SLA allows up to 30 days of concurrent downtime. Seriously.  How are they still in business?
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| # ? Nov 2, 2010 16:46 |
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Dick Trauma posted:It's time to fill out our self-evaluations. I have some pretty decent accomplishments but I had to throw this one in at the end of the list: "Played critical role in effecting I.T. management change." <Tony> Since management change, I have solely created and achieved a new benchmark in the number of incoming tickets handled and solved within a 24 hour period. </Tony>
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| # ? Nov 2, 2010 16:49 |
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ToxicFrog posted:
Regional monopolies.
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| # ? Nov 2, 2010 16:49 |
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ToxicFrog posted:
The phrase, "Too big to fail" comes to mind. Also, Verizon hasn't pushed out enough infrastructure for fios yet.
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| # ? Nov 2, 2010 16:52 |
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Any good suggestions for some real time process monitoring? I've got a guy running our web based app and it keep crashing randomly. I've re-created his environment locally but can't make it crash. Is there anything other than Sysinternals procmon that I can have capture events on the system for 24 hours or so?
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| # ? Nov 2, 2010 17:04 |
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brc64 posted:On a different topic, I half watched a ConnectWise demonstration yesterday afternoon. It looks like leaps and bounds better than the hacky ACT! 2000 system we're currently using, but I worry about information overload from looking at some of the screens. Honestly, I don't think we're ever going to move away from our current system. We use ConnectWise for just about everything. I like it, but I don't have experience with much else. It can seem like information overload at times, but once you get used to it, it's fairly easy.
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| # ? Nov 2, 2010 17:09 |
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This just came across my desk and really shows how truly awful the world has become. This concerns access to the WAP:quote:I have an irate resident on the sub-acute unit who is demanding access or he is leaving the facility. He is a overbearing, rude individual who at this point is intimidating and verbally abusive to the staff. Now, the way this ticket should end is saying "Please be aware, we have removed him from the facility and instructed him to seek help elsewhere." Instead, the ending of the ticket says: quote:Is there any chance of getting him access? Guess who gets to call this charming gentleman? 
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| # ? Nov 2, 2010 17:20 |
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Bonzo posted:Any good suggestions for some real time process monitoring? I've got a guy running our web based app and it keep crashing randomly. I've re-created his environment locally but can't make it crash. I'm not entirely sure if it's applicable, but I think some of the techniques in this blog post by Mark Russinovich might be useful: Outlook hangs (the main attraction is procdump.exe automatically capturing dumps on some given conditions)
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| # ? Nov 2, 2010 17:24 |
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At today's meeting when the CIO brought up the wireless thing he asked me to quickly summarize why we were changing. I made it simple and plain and Tony immediately started nodding his head and said "I agree completely" as if he had not created the problem and worked to keep it in place. He said he'd have it done by Thursday, including the secret WAP in the garage. I guess I can add that to my accomplishment list. 
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| # ? Nov 2, 2010 17:35 |
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Dick Trauma posted:It's time to fill out our self-evaluations. I have some pretty decent accomplishments but I had to throw this one in at the end of the list: "Played critical role in effecting I.T. management change."  Nebulis01 posted:Part of the awesomeness that is "Volume Activation 2.0" At least office 2010 and above will report correctly to a KMS server. I suggest getting one up and running very soon That sounds like an idea. I am going to have to look into how hard a KMS is on hardware and scrounge something up.
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| # ? Nov 2, 2010 18:24 |
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Dick Trauma posted:At today's meeting when the CIO brought up the wireless thing he asked me to quickly summarize why we were changing. I made it simple and plain and Tony immediately started nodding his head and said "I agree completely" as if he had not created the problem and worked to keep it in place. Create a *single* ticket with all the steps and assign it to him.
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| # ? Nov 2, 2010 18:29 |
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EoRaptor posted:Create a *single* ticket with all the steps and assign it to him. This, also add in some other crap like blowing out some old PCs or something.
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| # ? Nov 2, 2010 18:41 |
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Naramyth posted:
It hardly uses any power on even the oldest systems. ..and having said that i am sure someone will post a picture of their 1988 shitbox KMS server.
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| # ? Nov 2, 2010 18:51 |
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Crowley posted:It hardly uses any power on even the oldest systems. korean mathematical society server?  it's amazing how many companies have no idea that there is a way to document things for a corporation. Books, paper, what do they do?
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| # ? Nov 2, 2010 18:56 |
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Naramyth posted:
It's pretty easy on hardware, if you can just throw it on a VM, hell you could run it on a DC if you wanted to. The proviso to this is that your Office 2010 license is VLK/MAK and not oem or retail.
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| # ? Nov 2, 2010 19:32 |
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Nebulis01 posted:It's pretty easy on hardware, if you can just throw it on a VM, hell you could run it on a DC if you wanted to. The proviso to this is that your Office 2010 license is VLK/MAK and not oem or retail. Nah they keys I have are MAK. I have some tabsplosion going on right now.
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| # ? Nov 2, 2010 19:35 |
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Network just went down. We immediately added a message before your call rings through that says "The network is down, this is campuswide, we are aware that your internet doesn't work". *ring ring ring* Me: Hello? Them: I'm not sure if you're aware of this, but my computer won't connect to the internet *kill self* Repeat ad infinitum
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| # ? Nov 2, 2010 19:52 |
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We just took the Barracuda out of the loop. The same VP who pushed us so hard to put it in after repeated warnings that it had issues last time we tried it, was the onw who came in and demanded it be removed. I'm really starting to loathe that guy.
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| # ? Nov 2, 2010 20:19 |
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But don't you see, he's updating his opinion based on evidence and taking swift, decisive, er... decisions. Or something
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| # ? Nov 2, 2010 20:25 |
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Farking Bastage posted:We just took the Barracuda out of the loop. The same VP who pushed us so hard to put it in after repeated warnings that it had issues last time we tried it, was the onw who came in and demanded it be removed. I'm guessing he heard the commercials for it that play non stop on AM and satellite radio?
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| # ? Nov 2, 2010 20:48 |
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I just found a 3 inch strip of bark sticking out of a power supply fan. It's not broken and it's not substantial enough to have stopped the fan (think birch bark, thin and kinda papery) and this system was only outside for about a minute while I carried it to my car. Where the gently caress did it come from? 
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| # ? Nov 2, 2010 21:01 |
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So, I was on night shift. Exchange fell over at 6am, an hour before I finished.
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| # ? Nov 2, 2010 21:17 |
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pienipple posted:I just found a 3 inch strip of bark sticking out of a power supply fan. It's not broken and it's not substantial enough to have stopped the fan (think birch bark, thin and kinda papery) and this system was only outside for about a minute while I carried it to my car. Where the gently caress did it come from? Crafty user knows how to fix noisy psu fan.
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| # ? Nov 2, 2010 21:39 |
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krylex posted:Crafty user knows how to fix noisy psu fan. If it ran with the strip in there it'd be all mangled, but the bark is pristine.
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| # ? Nov 2, 2010 21:48 |
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Bonzo posted:I'm guessing he heard the commercials for it that play non stop on AM and satellite radio? That and the fact that it bottlenecked the link between the core switches and the ASA bad enough to make the stuff in the DMZ almost linkdead.
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| # ? Nov 2, 2010 22:07 |
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Boss contacts me that one of our testing machines is to be moved, currently it is stashed under his desk and just has a power cord and ethernet cable, we remote into it. He's getting a second computer and will need the jack. I make arrangements to put it somewhere else, on another coworker's desk and use her second jack. I've already got two, so my desk was out. She goes off to a meeting and I drop the machine down and hook it up, no light on the network port. Check the other jack under the desk, there are 3 total, nothing. Wonder if my cable is bad, check the jack she's plugged into, that works, plug her back in. Figure out a new plan. Coworker gets back and starts demanding to know what the hell we did to her computer. We've previously had the network fail and when it comes back, no problem, so I figured 5 seconds of disconnect while she's away would be fine. It was not. All network connections broken, syncing issues, etc... I recommend she log out and log back in. We try that, she starts freaking out because her icons aren't on the desktop, also gets annoyed at AIM loading like it always does and clicks *something* on AIM to get rid of it. Next thing I know, there's a drat IE explosion going on trying to load the AIM Today home page. 35 open IE windows, no matter how many I close, it goes back up to 35, presumably as many as the machine can handle. Can't kill the process, finally just hard power off and reboot it. Thankfully it all came back okay the next time she logged in, although I did tell her not to touch AIM at all and I'd handle making that stop loading on startup. Then she freaks because her icons aren't there, thankfully they all popped back up in about a minute. tldr: Don't unplug computers from the network while they're running and the user was doing stuff on it, even if just for a moment.
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| # ? Nov 2, 2010 22:25 |
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Fox_Spy posted:tldr: Don't unplug computers from the network while they're running and the user was doing stuff on it, even if just for a moment.
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| # ? Nov 2, 2010 22:31 |
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Fox_Spy posted:tldr: Don't unplug computers from the network while they're running and the user was doing stuff on it, even if just for a moment. No poo poo!
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| # ? Nov 2, 2010 22:38 |
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Oh, here's why none of the computers in your office can reach any of our domain resources over your expensive-as-gently caress hardware VPN: you let a copier repairman change all of your computers to a static IP addressing scheme like it's 1999. 
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| # ? Nov 2, 2010 23:25 |
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tadashi posted:Oh, here's why none of the computers in your office can reach any of our domain resources over your expensive-as-gently caress hardware VPN: you let a copier repairman change all of your computers to a static IP addressing scheme like it's 1999. Your first mistake was letting a copier guy touch a computer. We just working the last of the kinks out of a Uniflow system with a bunch of new Canon copiers... its been hell.
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| # ? Nov 2, 2010 23:46 |
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Fox_Spy posted:tldr: Don't unplug computers from the network while they're running and the user was doing stuff on it, even if just for a moment. anthonypants posted:Does anyone else in here seriously not know this? Kaboobi posted:No poo poo! Yeah, I really should have known better on this one. But I figured I could get away with it real quick without a problem, I was wrong. I think it's going to be a while before she lets me touch her computer again.
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| # ? Nov 3, 2010 01:41 |
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So, a couple of weeks ago one of our branches caught fire and burned to the ground. Since then, we've been playing a fun game of getting a replacement facility going and getting power, sewer, telecom and etc ready at a temporary location. So last Friday, we get word the trailer is onsite and that they want to accept customers Tuesday morning at the latest. Monday rolls around, a coworker and I are ready to go in the morning, as we are looking at a 4 hour drive, but we are told to wait until after a conference call at 8:30. Conference call says they are waiting on a few things to arrive, so we wait until the 2nd call at noon, they say to head on up, and that they won't worry about opening on Tuesday. We get close to the town with our branch, but the hotels there are poo poo, so we stay about 45mins away, and drive up the next morning. We get to the site at the same time as the carpet installers are finishing the second half, a contractor is cutting another door into the trailer, and the power company is doing something to a power poll involving a chainsaw. Water/sewer isn't there yet, but portoshitters are on the way. However, power works, T1 is up, and we get phones and network up. Finally, an employee working on the project shows up, and asks why we are there. Apparently there was a conference call that happened 3 hours after we left where they decided they are at least a week out from getting the place open.
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| # ? Nov 3, 2010 01:55 |
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CitizenKain posted:Apparently there was a conference call that happened 3 hours after we left where they decided they are at least a week out from getting the place open. Does that mean drink beer and sit back for a while? My firm's DR plan requires us to be up nearly instantly after something like that. We have 2 places we can go to with equipment setup for us to use. Just gotta recover all of our backups onto their hardware.
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| # ? Nov 3, 2010 02:27 |
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Moey posted:Does that mean drink beer and sit back for a while? Nah, just meant we were early. Would have been nice if one of the dozen people on the call felt like telling us so we weren't rushing to get there in the morning.
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| # ? Nov 3, 2010 02:42 |
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| # ? May 19, 2013 18:33 |
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tadashi posted:Oh, here's why none of the computers in your office can reach any of our domain resources over your expensive-as-gently caress hardware VPN: you let a copier repairman change all of your computers to a static IP addressing scheme like it's 1999. Accounts Payable called me down early this morning with no details on the issue that they were experiencing. I arrived, and they said "Oh, here he is, I'll let you talk to him" into the phone that they were holding and then handed it to me expectantly. Which was annoying as hell, but actually turned out to be necessary because the parent company's help desk was attempting to resolve a Citrix connectivity issue and doing very poorly at it. I don't even have administrative access on the parent company's side and I already know about fifteen more ways to fix/break the client's connection than the Citrix guru that had been brought in to try to resolve this. The best part was when they were attempting to verify that a workstation in Tacoma, WA that they were remotely connected to from Sacramento, CA - actively viewing the screen, attempting to resolve the issue for at least ten or fifteen minutes beforehand - had Internet connectivity. They finally started essentially checking and unchecking boxes more or less at random, when one of them says "Oh, Passthrough Authentication is unchecked! That's what the problem is." Passthrough Authentication is disabled in our company because we're not part of their Active Directory domain yet, and it's been that way for the two years that we've been part of their organization and calling their help desk for assistance. He enables it while I explain this to him, all the while saying "Uh huh .. uh huh .. uh huh .." and is then absolutely baffled when the passthrough authentication option brings up the user's Windows credentials for our domain instead of theirs. Beginning to understand how someone could stay in a help desk job their entire life and never move up. Them, not me, jesus.
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| # ? Nov 3, 2010 02:45 |
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