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Naramyth posted:
Hey now, I work in a library, and granted I only have experience from the user side, but Surpass has been pretty awesome from everything I've seen, and I hear they've got pretty good support. The only semi-issue I've run into with it is that since we're using an unsupported barcode reader for inventory, I have to dump the barcodes into Notepad then import it into Surpass, otherwise the reader dumps them too fast for Surpass to register them all.
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| # ? Nov 10, 2010 01:59 |
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| # ? May 19, 2013 19:21 |
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Awesome suggestions all around. I'll wait and see what the boss says. I forwarded the email to everyone. He wants to meet to discuss the roll out tomorrow. Yeah, good luck with that one. So far he is trying to cram as much deadline work on me as he can. Little does he know, I don't give half a poo poo about his deadlines anymore. Whatever I get done Friday, that's what he has to live with.
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| # ? Nov 10, 2010 02:19 |
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couldcareless posted:Awesome suggestions all around. I'll wait and see what the boss says. I forwarded the email to everyone. He wants to meet to discuss the roll out tomorrow. Yeah, good luck with that one. Thus your screen name 
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| # ? Nov 10, 2010 02:26 |
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tomapot posted:No one on his team has the balls to tell him this is a bad answer so we are going to have to waste time sitting with a stopwatch figuring out the difference between a normal boot and a boot that loads IE and this website. Get used to it. I just had to tell a vendor "we like your bid and you win... as soon as we get another quote to prove to $PART_OWNER that $PLAN_B would cost $BIGNUM. Naturally $PART_OWNER saw reason, waited a few days to tell us, and we ended up never even seeing the Plan B quote. No, I have no idea how you get to be running a company without some grounding in reality. I suspect the Peter Principle plays a very, very large role.
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| # ? Nov 10, 2010 02:38 |
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Steve Moore posted:Thus your screen name I think you're saying it wrong.
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| # ? Nov 10, 2010 03:17 |
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three posted:I think you're saying it wrong. Don't be so close minded about it.
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| # ? Nov 10, 2010 03:46 |
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bitreaper posted:Don't be so close minded about it. Obligatory.
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| # ? Nov 10, 2010 04:31 |
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Haquer posted:Obligatory. Might steal this for a new avatar.
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| # ? Nov 10, 2010 04:36 |
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tomapot posted:Not really a ticket but what the hell. A little background, we are working on a new corporate intranet based on SharePoint. Our SVP of corporate communications is the executive sponsor for the project (read: not a technical person). The head of a very large Federal government agency which has over 55,000 employees wanted to do exactly this for all agency computers. The webpage where all computers were to load up upon logging in was a jpg screen shot of text, within the webpage. I assume that had this gone live it would have been replaced with actual 508 compliant text, but still I have no idea how anyone would do that even for testing. Best part was, this is a mixed OS agency, so only the Windows computers could have effectively had this pushed down on them. Fortunately enough people pointed out that it would be a bad idea, logistically and practically, that it was dropped.
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| # ? Nov 10, 2010 05:05 |
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taiyoko posted:Hey now, I work in a library, and granted I only have experience from the user side, but Surpass has been pretty awesome from everything I've seen, and I hear they've got pretty good support. The only semi-issue I've run into with it is that since we're using an unsupported barcode reader for inventory, I have to dump the barcodes into Notepad then import it into Surpass, otherwise the reader dumps them too fast for Surpass to register them all. We might be talking different scale here. We have 5 million items, half of them physical. Roughly 20% of our items would not cleanly move into another ILS. It's cheaper to hire me to gently caress around with it than it is to perform the migration, which would likely have a new set of issues.
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| # ? Nov 10, 2010 05:17 |
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gently caress users. Yesterday, I spent 3 hours trying to figure why my IIS FTP server was suddenly refusing connections, following a ticket that came in monday while I was gone. It goes like this : "Me : Hey I've made a few checks and changes to the FTP server, could you try and connect to it ? Dumb gently caress developer : Oh it works alright, I successfully uploaded some files like three hours ago. Thaaaaaanks ! Me : Oh." What the gently caress ? He's a god drat engineer, he created the ticket, he is used to follow-ups, yet he didn't even think about telling me he connected to the FTP. I lost three hours working on something that resolved itself, I hate this, I hate this user. gently caress.
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| # ? Nov 10, 2010 08:43 |
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Julianus posted:I lost three hours working on something that resolved itself, I hate this, I hate this user. I may not be understanding, but in the 3 hours you didn't try to connect yourself? And if you did and it was successful, you didn't write back "Works for me, can you give me a situation where it doesn't?" mail? Sounds like a 5 minute ticket to me.
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| # ? Nov 10, 2010 08:49 |
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For some reason, I couldn't connect myself to the server (even locally). Thanks for noticing.
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| # ? Nov 10, 2010 08:56 |
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HalloKitty posted:I'm still supporting a 2003 environment, but I'm guessing you grab It turned out, that it was far easier to set a Retention Policy Tag in Exchange. I feel pretty dumb for not looking into that in the first place, but you pushed me further into Google, and finally it clicked. Thanks again.   
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| # ? Nov 10, 2010 10:44 |
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Crowley posted:It turned out, that it was far easier to set a Retention Policy Tag in Exchange. I feel pretty dumb for not looking into that in the first place, but you pushed me further into Google, and finally it clicked. Thanks again. I should have thought about simply checking on exchange
HalloKitty fucked around with this message at Nov 10, 2010 around 11:12 |
| # ? Nov 10, 2010 11:08 |
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SmellsOfFriendship posted:Ugh, most of my IT jobs have been "business casual." And recently there were discussions of a dress code (nothing came of it, heard it through office gossip.) I hate that loving phrase. Depending on the job, it can be anything from jeans and a polo shirt to slacks and a buttonshirt - but no tie! (We won't even get into the shoes. I wear steel toed boots cause I have a fear of dropping poo poo on my feet.) Ensign Expendable posted:This, but change the startup screen to say Windows 7. That has a good chance of making complaints disappear. I think that's what we're going to do, once we get around to fixing the computer. Backup his data, reinstall XP, find some windows 7 theme and throw it on.
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| # ? Nov 10, 2010 14:38 |
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Independence posted:Triple time, minimum 8 hours, use this for the workstations So that software will migrate local account documents and settings to a domain account. What about making a generic domain account and being able to copy it over for new users?
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| # ? Nov 10, 2010 14:42 |
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Moey posted:So that software will migrate local account documents and settings to a domain account. What about making a generic domain account and being able to copy it over for new users? Making new user accounts from a template is trivial, given that you can right-click on any user account in ADUC and select "Copy". If you need more than one, fire up csvde and point it at a CSV file that has the templated settings preconfigured.
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| # ? Nov 10, 2010 14:50 |
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In order to deal with the upcoming holiday rush, our managers hired some new employees last month to work the front counter only. I work at Geek Squad (yes...I know), and we don't always attract the most competent applicants. Went into work yesterday to find a few choice service orders sitting on the bench:quote:Screen function none. Fix. quote:Computer has hardware virus. Please fix. quote:User cannot login. Checked in for hardware install.  Damnit Best Buy why won't you pay enough to hire competent employees! 
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| # ? Nov 10, 2010 14:56 |
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TheBandOffice posted:Damnit Best Buy why won't you pay enough to hire competent employees! Because it's likely those people got better jobs elsewhere, for more money. I guess you get what you pay for, sometimes! (Although there are tons of underpaid counter-examples in IT...)
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| # ? Nov 10, 2010 14:58 |
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I don't mean to be a dick, but just about every single person I've ever met who was a service writer/technician at Best Buy was an incompetent retard, probably because they aren't hiring people to actually fix computers so much as to upsell them on their horribly overpriced services.
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| # ? Nov 10, 2010 15:28 |
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HalloKitty posted:Because it's likely those people got better jobs elsewhere, for more money. I guess you get what you pay for, sometimes! (Although there are tons of underpaid counter-examples in IT...) Like myself. Though I don't know if I'd call my job better, or just better paying. e: \/\/\/\/ $15 an hour. Hot drat, I left at $13 an hour after 3 years. Dragyn fucked around with this message at Nov 10, 2010 around 15:42 |
| # ? Nov 10, 2010 15:30 |
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rscott posted:I don't mean to be a dick, but just about every single person I've ever met who was a service writer/technician at Best Buy was an incompetent retard, probably because they aren't hiring people to actually fix computers so much as to upsell them on their horribly overpriced services. oh they're there, but they all leave the company as soon as they can find something better- which isn't hard considering best buy pays around $15/hour and doesn't give people much slack to go to classes or increase their value in any semblance of the phrase. so only the kingdom of faggotry known as best buy tech support remains. I have one friend who's been taking the same computer classes I have (to get MSCE/server admin/enterprise admin equivalents) and while I learn this stuff new, he basically knows 90% of it. However, he works for best buy and has been trying to get out for months. VVV: evils' got it right, best buy doesn't want you to do the right thing either - sole focus is profit motive. notwithoutmyanus fucked around with this message at Nov 10, 2010 around 15:52 |
| # ? Nov 10, 2010 15:33 |
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Midelne posted:Making new user accounts from a template is trivial, given that you can right-click on any user account in ADUC and select "Copy". If you need more than one, fire up csvde and point it at a CSV file that has the templated settings preconfigured. My wording was bad on that. I already do copy similar user accounts in AD when creating a new user account. I have to do like 15 minutes of setup when I log into their profile onto a new machine. Setting up one profile on a machine and then being able to copy it exactly to another login would make things easier.
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| # ? Nov 10, 2010 15:35 |
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rscott posted:I don't mean to be a dick, but just about every single person I've ever met who was a service writer/technician at Best Buy was an incompetent retard, probably because they aren't hiring people to actually fix computers so much as to upsell them on their horribly overpriced services. Or they're firing the ones that actually know how to fix computers the right way, rather than the company way. (Former FireDog lead in-store tech {they offered me full time, Geek Squad only part}. Broke so many rules fixing things the right way that Corporate got mad at me, although the customers and my bosses loved me. Our store went from 1st in turn around time for job completion and customer satisfaction in our region to last after I left.)
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| # ? Nov 10, 2010 15:38 |
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I would wait tables somewhere before I would work for a bunch of fucks like that.
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| # ? Nov 10, 2010 15:44 |
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Moey posted:Setting up one profile on a machine and then being able to copy it exactly to another login would make things easier.  ?
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| # ? Nov 10, 2010 16:01 |
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prak posted:You might want details about what exactly was leaking and how they stopped it. They swapped out the canister. Luckily they aren't completely retarded.
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| # ? Nov 10, 2010 16:03 |
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rscott posted:I don't mean to be a dick, but just about every single person I've ever met who was a service writer/technician at Best Buy was an incompetent retard, probably because they aren't hiring people to actually fix computers so much as to upsell them on their horribly overpriced services. I was actually refused a promotion at Geek Squad because I 'didn't have sufficient knowledge/enthusiasm for the Best Buy brand' or some such. That's when I decided I was done there. Hey, it got me this wonderful job in academic IT! 
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| # ? Nov 10, 2010 16:03 |
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Midelne posted:? And I learn something new everyday. Thanks, will give that a shot later today.
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| # ? Nov 10, 2010 16:12 |
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Moey posted:And I learn something new everyday. It's my personal submission for most obscurely-located administrative tool in modern Windows. "Ah, yes, user profile copying! Let's not put it near anything else related to user management, and let's also be sure not to link to it from any of those tools."
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| # ? Nov 10, 2010 16:17 |
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We wear slacks and ties and honestly I like it a lot because it really does make a difference in how we are received by users. I know that it shouldn't but it really does. It helps that we have a great relationship with them anyway at the place I am at but still even new people give a lot of weight to what we say as we are seen as professionals and not low end labor or something. I think it is BS but eh.
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| # ? Nov 10, 2010 16:30 |
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rscott posted:I don't mean to be a dick, but just about every single person I've ever met who was a service writer/technician at Best Buy was an incompetent retard, probably because they aren't hiring people to actually fix computers so much as to upsell them on their horribly overpriced services. You just summed up the majority of the company's employees. Don't get me wrong, we've got some *really* smart people who work here...but the majority of the hiring is done by General Managers, who only care about the bottom line. Our store is actually one of the lucky ones: most guys here are actually going to college for some IT-related field, and service about any issue with no problem. These new people however are some of the stupidest fucks I have ever had to deal with. They deserve a promotion to customer.
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| # ? Nov 10, 2010 16:36 |
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rscott posted:I don't mean to be a dick, but just about every single person I've ever met who was a service writer/technician at Best Buy was an incompetent retard, probably because they aren't hiring people to actually fix computers so much as to upsell them on their horribly overpriced services. You just summed up the majority of the company's employees. Don't get me wrong, we've got some *really* smart people who work here...but the majority of the hiring is done by General Managers, who only care about the bottom line. Our store is actually one of the lucky ones: most guys here are actually going to college for some IT-related field, and service about any issue with no problem. These new people however are some of the stupidest fucks I have ever had to deal with. They deserve a promotion to customer. notwithoutmyanus posted:oh they're there, but they all leave the company as soon as they can find something better- which isn't hard considering best buy pays around $15/hour and doesn't give people much slack to go to classes or increase their value in any semblance of the phrase. How'd you get $15 an hour?  I'd quit this job if it wasn't about the only option that pays decently/is flexible for a full-time student. Also 10x better than my last job (I worked a bit of IT as the sole tech for a rural hospital. It wasn't HIPAA compliant. I quit) TheBandOffice fucked around with this message at Nov 10, 2010 around 16:41 |
| # ? Nov 10, 2010 16:37 |
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The only thing I hate more than my boss is needy customers. You know, the ones that call every 30 minutes because their VPN dropped out on an unreliable cable connection that they insist on so their icons disappeared and when I tell them to click on the computer icon on the bottom right and press reconnect, they are unable to find a computer icon. Or the one that emails 4 times a day because my boss promised them the stars, so I'll get requests to review their leased Dell inventory then do all the paperwork and whatnot for its return, and "while you're here, can you wipe my rear end too please?" I still have my handful of customers that I love and will probably send them a gift basket or something after I leave.
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| # ? Nov 10, 2010 16:41 |
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Accounts Payable just called me because "there's paper stuck in the calculator".
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| # ? Nov 10, 2010 17:04 |
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I just wanna say thank you to everyone for making me appreciate my job even more. Jeans and a polo every day, except Fridays during football where nearly everyone wears Colts stuff. My boss is more than competent on a managerial and technical level, runs interference for me with other groups/the CIO if needed, gives me good projects that push my capabilities by just a little bit every time, keeps a fridge in his office stocked with free red bull, and doesn't give a poo poo if I duck out on a Friday at 3 pm if I have my stuff done because he's likely already gone as well. /run-on If it's an end-user issue they don't call me, I call them. If the helpdesk sends me a ticket with little/no information on the issue or steps they attempted, I can kick it back. I spend half the day browsing SA because I get everything done way ahead of schedule. If I need something, I have our IT purchasing person order it, no questions asked. Bitchin' employee discount doesn't hurt either.  edit: post why your job is awesome too tia
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| # ? Nov 10, 2010 17:12 |
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demonachizer posted:We wear slacks and ties and honestly I like it a lot because it really does make a difference in how we are received by users. I know that it shouldn't but it really does. It helps that we have a great relationship with them anyway at the place I am at but still even new people give a lot of weight to what we say as we are seen as professionals and not low end labor or something. I think it is BS but eh. Rohaq fucked around with this message at Nov 10, 2010 around 17:43 |
| # ? Nov 10, 2010 17:12 |
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devmd01 posted:I just wanna say thank you to everyone for making me appreciate my job even more. gently caress you.
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| # ? Nov 10, 2010 17:16 |
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| # ? May 19, 2013 19:21 |
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Rohaq posted:It is BS, but it's ultimately true. The only time you can wear a t-shirt and jeans to a job and be taken seriously is if you're well known and at one of the top in your field, as I found out in my last job; the only guy in a tee and jeans who was full time was one of the awesome engineers there, who literally had more patents to his name than I had birthdays. Looking back, I kind of wish I'd dressed up a little more. Or you work in a design studio and half the staff, including the CEO are in t-shirts. The new senior strategist meeting with prospects isn't wearing a tie. The senior designer is wearing horizontal stripes. I got 99 problems, but a dress code ain't one.
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| # ? Nov 10, 2010 17:30 |
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