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notwithoutmyanus posted:please tell me you're loving kidding. http://www.nypost.com/p/news/busine...gjbCB9HjBrrtgeK
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| # ? Nov 13, 2010 01:36 |
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| # ? May 25, 2013 12:18 |
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NeuralSpark posted:Learned a new one today: a "tile 3" day. A buddy of mine keeps a package of girl scout cookies in a locked drawer in one of our racks. Not as useful as beer, I suppose, but we're not large enough to have cold aisles.
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| # ? Nov 13, 2010 02:18 |
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Derpes Simplex posted:A buddy of mine keeps a package of girl scout cookies in a locked drawer in one of our racks. Not as useful as beer, I suppose, but we're not large enough to have cold aisles. When my place got new server cabinets they were only half full as we were still migrating stuff over to them. I proposed a rackmounted fridge with a false cover that looked like generic dell servers. Could wire up blinky LEDs and everything. While the idea was agreed to be cool, it was vetoed.
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| # ? Nov 13, 2010 02:30 |
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OatmealRocks posted:They say goodbye? How much big a pile of poo poo did you leave them? I have to type all my last notes together for all the clients. The plus side is I get to clock my time doing it. Boss showed up eventually and tried to unload a ton of deadlines on me. I humored him a bit and got out of there and went to 2 client stops. It wasn't a bad day for a last day. Glad I'm gone.
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| # ? Nov 13, 2010 02:32 |
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On the subject of electrical interference with networking, when I was doing my internship while I was at uni I occasionally helped the systems guys out because, well, although I was hired to write code I was an intern and it comes with the territory. Anyway. At one point during the year, the company was completely remodelling part of the office and we did all the network runs, drops and fancy trunking/faceplates etc. Part of this involved punching holes through the internal walls as the cables had previously just run through the top of a doorway. We got the job done, and the day after we finished the contractors doing the electrics moved in. They also needed to run a bunch of 240V high current industrial mains power lines through the wall as part of the remodel. Guess where they put them. They weren't very happy when we made them come back and do it again.
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| # ? Nov 13, 2010 11:19 |
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My only fun interference story is from a client site visit. This was a DC for one of the larger online retailers. I got pulled out of the TAC to capture data to figure out why wireless clients were dropping off of the network. What I found that clients only started dropping off around noon. Ended up that the customer had something like 30 of those high powered microwaves, the type you would find in a convenience store. Lunch break comes around, the 2.4GHz band takes a vicious poo poo thanks to Hot Pockets. I wish I had saved a screencap from Chanlyzer, it was amazing to see a million+ sqft DC taken down by their break room.
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| # ? Nov 13, 2010 13:24 |
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frabba posted:My only fun interference story is from a client site visit. This was a DC for one of the larger online retailers. I got pulled out of the TAC to capture data to figure out why wireless clients were dropping off of the network. If you look at a spectrograph from EMI instrumentation, a microwave puts out a loving hilarious amount of radiation. None of it is ionizing, thank gently caress, but basically anything on the 2.2-2.6 band of the radio curls into a ball and dies. Interestingly enough, a properly grounded foil hat actually solves a lot of the issues with microwaves.
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| # ? Nov 13, 2010 21:13 |
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Naramyth posted:Did/do you live in ND or NM? Because I might need to share war stories with you. Nah, KS located here. Every time I had to contact any of our tech providers (SEI LLC mainly, whose website only worked in IE 6 up until earlier this year  ), I wanted to  . The fact that a multi-billion dollar corporation could be based on technology scrapped together from the 90s (it's entertaining booting up a computer to see copyright from the 70s from the Santa Cruz Operation, run by computers that (bought in 2010, running P4 with 512MB RAM costing $2000) never turn on right, and backed up by a corporation whose on-site techs managed to screw in a DVD drive upside down, blows my mind. Think about that for a second. Oh, and the only way to remotely manage this system is through a 56k connection. This system is standard in most McD's across the nation, and manages everything from inventory to finances to credit cards. Bonus points: if you need to use windows on that computer, it has an option on the main screen to boot into Windows 98.
TheBandOffice fucked around with this message at Nov 13, 2010 around 22:43 |
| # ? Nov 13, 2010 22:35 |
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couldcareless posted:Done. loving done. Time to go drink. Congrats! ...so now what?
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| # ? Nov 15, 2010 03:54 |
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GnarlyCharlie4u posted:Congrats! Clearly drinking, I wonder if he spent the weekend drunk.
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| # ? Nov 15, 2010 04:10 |
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Fox_Spy posted:Clearly drinking, I wonder if he spent the weekend drunk. I just learned that if you abstain from drinking for most of a year, a single bottle of 8% beer is enough to make me quite pleasantly buzzed. I should celebrate my new found inability to tolerate alcohol with a bottle of some nice scotch, anyone have a suggestion in the $75 to $150 range? I figure it should last me long enough to spring for the good stuff.
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| # ? Nov 15, 2010 07:34 |
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Methylethylaldehyde posted:I just learned that if you abstain from drinking for most of a year, a single bottle of 8% beer is enough to make me quite pleasantly buzzed. I should celebrate my new found inability to tolerate alcohol with a bottle of some nice scotch, anyone have a suggestion in the $75 to $150 range? I figure it should last me long enough to spring for the good stuff. I found the opposite. Two years off, and it took me four beers (in an hour span; I was thirsty) to get buzzed, and six before I started to have to pay attention to walking. I wasn't on the helpdesk today, but we had a beaut come in. The parent of one of our clients rang our operations director, absolutely irate that apparently another of our clients had defaced client #1's Facebook page. (note: veracity of claims has not been proved.) Because we clearly control our client's Fecebook pages 
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| # ? Nov 15, 2010 08:00 |
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Thel posted:Because we clearly control our client's Fecebook pages So very appropriate. Only really works in text, but I like it all the same.
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| # ? Nov 15, 2010 11:58 |
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Methylethylaldehyde posted:I just learned that if you abstain from drinking for most of a year, a single bottle of 8% beer is enough to make me quite pleasantly buzzed. I should celebrate my new found inability to tolerate alcohol with a bottle of some nice scotch, anyone have a suggestion in the $75 to $150 range? I figure it should last me long enough to spring for the good stuff. Balvenie 15 yr
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| # ? Nov 15, 2010 13:32 |
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User posted:Subject: printer quality Wtf does that even mean? Is fair good or bad? No worries, I like every problem that arises to be a mystery that requires me to pry information out of a user to even begin understanding what isn't working.
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| # ? Nov 15, 2010 14:37 |
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Fair as in light I guess? edit: Also just checked and my inbox is 6.7 GB in size  maybe I should clear it out a bit.
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| # ? Nov 15, 2010 14:45 |
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TheBandOffice posted:Nah, KS located here. Every time I had to contact any of our tech providers (SEI LLC mainly, whose website only worked in IE 6 up until earlier this year e: You don't have PMs, gently caress it. I was an ISP(In store processor)  Also remember that some of the register networks were token ring with terminators or if they were a PAR store they would have ghetto "y-cables" that were made on site for networking.Don't forget that if the store system was open during daylight savings transitions could completely bone the store for the day. Oh man that place. Because of them I am no longer surprised by ancient computers running million dollar businesses. It also takes the edge off of where I work now. Students can't print? Who loving cares, it is not like you are losing thousands of dollars every hour because your credit cards are down or your store won't open or something. Or people's little meltdowns in a professional environment. I have helped a single mother(who spoke very poor english) get though store closing issues so she could get to her next job. I have listened to a poor guy talk about his house being burnt down and him telling me he was thankful his mother wasn't sleeping there at the time. I have used google translate and copy/pasted it to the ISP so the poor spanish speaking manager could understand what I was telling him. Everyday I come to work and not have to put on a headset I am thankful because of that place. I will go farm before I work in a call center again. e2: Holy E/N 
Naramyth fucked around with this message at Nov 15, 2010 around 15:13 |
| # ? Nov 15, 2010 15:02 |
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 wait, what? urgh... monday.
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| # ? Nov 15, 2010 15:58 |
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~~*in its electronic wisdom*~~
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| # ? Nov 15, 2010 16:10 |
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QPZIL posted:~~*in its electronic wisdom*~~ This should be the SH/SC title.
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| # ? Nov 15, 2010 16:11 |
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I don't work in IT (someday I will work for kensei~  ), but this hambeast that sits next to me likes to turn her computer off and on in the middle of the day. I don't know why, and I am pretty sure I don't want to know why. Sometimes she'll even pull the power cord out, and today she complained to someone on the other side of my cube that her computer had been at the "Starting Windows" screen for half an hour. The IT guys here will probably just end up giving her another desktop in a week.
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| # ? Nov 15, 2010 17:45 |
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Here I am looking at the "its" to make sure it's the right one...sheesh. I support communications systems, like Avaya IP Office and some Cisco, plus headsets. I get wonderful one-line messages like this: "I cannot hear music through my headset." It's always nice to ask three or four pointed questions using compound, complex or, God forbid, compound-complex sentences and get back an incomplete answer to maybe one of the questions.
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| # ? Nov 15, 2010 18:01 |
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What is it about Mondays that causes so many printer problems?quote:Ticket subject: having problems printing
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| # ? Nov 15, 2010 19:11 |
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This is a new one for me. I just got back in today from a nice 4 day vacation (Thursday was state holiday, took Friday off) and am off at a remote site. Watching the ticket queue, I notice a ton of printer tickets at one of my sites, all relating to xerox devices in the same location. I test a few others, those work fine, test these, and call up our person who manages the queue names. Apparently while I was gone, our mother agency decided we needed to swap around some of our big xerox multi-function devices. So ok, that explains it, need to remove the old queue name and re-add the new one. I double-check with my supervisor about it, confirm that they moved the two side ones around. Send off a few emails, include my number, close ticket. I get a callback about still not being able to print, and remote into the user's PC. She's complaining about the central machine, and I'm trying to figure out why she can't connect to it. Then my friends, the magic begins, as she informs me during a comment of mine of "they didn't move the central one, it should be fine" that the center and the far right one were the ones moved. So I have one Xerox never touched, queue name revoked; I have one Xerox moved and given the wrong queue name; and I have one moved and given the right name, except the MAC address is not the one they think it is. And I have to figure this out what's what remotely using all the old information. Mondays are just so much fun.
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| # ? Nov 15, 2010 19:25 |
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Midelne posted:Logged onto the parent company's Citrix farm, opening Outlook on one of their servers per usual to check my mail on their side of things. In case you ever run into that, Using a Outlook 03 client against a 2010 exchange server will cause that error too unless you manually go in and force encryption.
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| # ? Nov 15, 2010 19:31 |
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Receptionist just forwarded me a phone call from her friend who quit working here about 18 months ago. She was asking me to fix some issue with a piece of fairly specialized software they need for wherever she's working now. The usual awesome quality of problem descriptions like "it just didn't work but the computer is networked on the download" (huh?) and "their support just say blah blah blah and nothing works they don't help". I figured I'd at least give her some pointers on where to start looking for a fix and had the support website up when she came out with this gem "So i didn't want to call $Local_IT_DoItAllShop and give them another $60 when I could just call someone out for $30. How are you fixed for evenings?". I told her something came up and she should call their support again then put the phone down. What the hell? We were having a pleasant conversation and I'd probably have talked you through fixing it while sitting here browsing SA but goddamn. gently caress you, lady. 
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| # ? Nov 15, 2010 20:13 |
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I loving love having a desk and a LCD monitor!
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| # ? Nov 15, 2010 20:19 |
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ozmunkeh posted:Receptionist just forwarded me a phone call from her friend who quit working here about 18 months ago. She was asking me to fix some issue with a piece of fairly specialized software they need for wherever she's working now. The usual awesome quality of problem descriptions like "it just didn't work but the computer is networked on the download" (huh?) and "their support just say blah blah blah and nothing works they don't help". "Well for evenings that's actually when my after hours rate kicks in. That $30 turns into $90. See you at 6:00pm *click*"
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| # ? Nov 15, 2010 20:47 |
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mono posted:"Well for evenings that's actually when my after hours rate kicks in. That $30 turns into $90. See you at 6:00pm *click*" You forgot to specify "Have cash ready".
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| # ? Nov 15, 2010 21:03 |
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mono posted:"Well for evenings that's actually when my after hours rate kicks in. That $30 turns into $90. See you at 6:00pm *click*" I hope that new SA folks trying to get into IT read this thread to pick up on stuff like this.
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| # ? Nov 15, 2010 21:08 |
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ozmunkeh posted:Receptionist just forwarded me a phone call from her friend who quit working here about 18 months ago. She was asking me to fix some issue with a piece of fairly specialized software they need for wherever she's working now. The usual awesome quality of problem descriptions like "it just didn't work but the computer is networked on the download" (huh?) and "their support just say blah blah blah and nothing works they don't help". gently caress that. Also, $60 is cheap. Our bill rate is $110, and that's about on par with our competition.
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| # ? Nov 15, 2010 21:47 |
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Had a user complaining about some email not getting through to her, and so of course we were charged with fixing it as we obviously have some magical filter that specifically blocks that email address. I get down to her office, and attempt my hand at "fixing" the problem, when I know perfectly well that all of our mail servers and networks are functioning, so it's probably the person on the other end's fault.  - Opens thunderbird, scrolls down to an email. "See, it won't load. I called him and he confirmed he sent it and it's in his outbox". - "Okay no problem, let's have a look"...I sift through some information and discover that this is not her work email, but a university email account she has. Hmm... - "Well, this isn't your normal work email, I can't support it." - "But I do work with that email address! Everyone knows it, not my normal email! That one is too long!" - "I understand, but we have specific policies barring users from using non-work email accounts to perform their jobs as it opens us up to all sorts of liability and support issues..." (Tactfully left out "Like this one") - (getting huffy now) "Oh, well how would your supervisor like it if I told him you came all the way down here and didn't even do anything!!" - "Here's his blackberry. He's probably at lunch, so you might want to wait a bit he hates getting lunch cal-" - "Oh no you don't! I want you right here so you don't get out of your responsibility to the mission!" - "Right on" I then take a seat, listen to my supervisor verbally abuse this poor person and still feel a small bit of sympathy. - "Try calling the university helpdesk, they may be able to solve your email issue. Then send out a mass email to all of the people who don't know your real email address and tell them what it is, so we don't have to do this again  "Moments like this remind me of why I still do this job. Even so, I do feel bad for people using our email addresses. They are long and very difficult to explain over the phone, so I can understand where she was coming from. I feel like a good email length is under 15 characters.
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| # ? Nov 15, 2010 22:28 |
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Citizen Z posted:gently caress that. Also, $60 is cheap. Our bill rate is $110, and that's about on par with our competition. Yeah, the only people that charge ~$60 in my area are the "one dude working out of his home" operations, and to be honest, you get what you pay for.
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| # ? Nov 15, 2010 22:30 |
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Dell critical enterprise support doesn't gently caress around. I called in a motherboard replacement at a remote site at exactly noon, they had a tech out there at 4, and after some idrac fuckery it's back up and running 5 and a half hours later.
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| # ? Nov 15, 2010 22:33 |
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couldcareless posted:I loving love having a desk and a LCD monitor! lol wut? what did you have before? a foxhole and a tube television? Spudalicious posted:
RIGHTEOUS! This makes me happy for you. lol my work e-mail is actually my shortest coming in @ 18 characters All my personal e-mails are between 30 and 36 characters. that's kind of my way of saying "don't e-mail me, I'll e-mail you." GnarlyCharlie4u fucked around with this message at Nov 15, 2010 around 22:45 |
| # ? Nov 15, 2010 22:37 |
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GnarlyCharlie4u posted:what did you have before? a foxhole and a tube television? I'm betting on "Camp stool and a Zoetrope".
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| # ? Nov 15, 2010 22:47 |
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GnarlyCharlie4u posted:All my personal e-mails are between 30 and 36 characters. firstname dot lastname at gmail dot com. Early adopter advantage! It's not short but it's not like people who know me have any excuse for loving it up.
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| # ? Nov 15, 2010 23:00 |
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Balzac Jones posted:I'm betting on "Camp stool and a Zoetrope". "Bicycle seat on long stick and stereograph glasses with a picture of RAM inside."
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| # ? Nov 15, 2010 23:02 |
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Jedi425 posted:"Bicycle seat on long stick and stereograph glasses with a picture of RAM inside." Fuzzy blanket and crystal ball
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| # ? Nov 15, 2010 23:09 |
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| # ? May 25, 2013 12:18 |
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Rock and another rock
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| # ? Nov 15, 2010 23:14 |
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