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FISHMANPET posted:Campus wide IT is taking care of that. I get to be way more of a security nazi than even I want to be. Sounds like you dodged a bullet on that one, then.
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| # ? Dec 7, 2011 22:37 |
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| # ? May 21, 2013 21:47 |
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HalloKitty posted:Every environment I've been seen, USB storage has been enabled. Is it really common practice to disable it? My previous employer disabled usb storage devices. We dealt with a lot of customer data including ssn (usually just last four) and credit card info. Since some of our clients were in the medical field, we had to comply with hipaa for them as well. Everything was encrypted one it hit our system, but everything that was sent to us our returned to the client was plaintext sent over sftp. When I started I found I was able to mount a usb drive and didn't feel the need to call attention to it.
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| # ? Dec 7, 2011 22:59 |
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Jeoh posted:We have USB storage enabled but it's read-only unless it's BitLocker-encrypted.
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| # ? Dec 8, 2011 00:34 |
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Rohaq posted:I was not aware you could do this without some assbackwards third party software solution. How do you do it? GPO. Like everything else awesome. Computer Configuration\Policies\Administrative Templates\Windows Components\BitLocker Drive Encryption\Removable Data Drives\Deny write access to removable drives not protected by BitLocker. Enable. Done. Requires Windows 7+.
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| # ? Dec 8, 2011 00:45 |
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kampy posted:So it's Wednesday morning and an user comes in. CommanderApaul posted:First day back from paternity leave yesterday, and it ended up being the first day I have really been screamed at since I started here. One of the hospitals has a small room service style call center for patient meal ordering, and the lady who manages that portion is having some issues with her employees and has decided that this IT's problem. coyo7e fucked around with this message at Dec 8, 2011 around 00:58 |
| # ? Dec 8, 2011 00:51 |
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: I did it again.
How can I help you today
Hold on just a second, (shuffling of papers followed by talking like she's reading off a notecard) I need to have Client Services come and lock down the Internet on 5 of my workstations
DON'T YOU TELL ME HOW TO MANAGE MY EMPLOYEES! I WANT TO TALK TO THE VP OF IT RIGHT NOW.
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rolleyes posted:I'm really struggling to see how that guy still has a job. Surely there're only so many times you can pull the "lol just checking" excuse before everyone realises you're an idiot. My boss puts way too much trust in people, HR takes forever to do anything, and every time someone gets fired, there's a chance that corporate will decide to cut that position instead of replacing them. I don't know how these people make it through the hiring process, but once they're in, it takes forever to get rid of them if their only offense is being too dumb for this job. This morning he needed to remote into a server to do something, but "could not get into the server with the UN/PW's provided". These servers have a vendor support account and some service accounts that cause major issues if they get locked out, and someone will notice unless everyone at that site from the cashiers to the accountants is absolutely retarded so it's pretty safe to assume that those were working. He told the customer to call IT about the passwords not working, then ignored their network security guy when he called us back a few times. I ended up taking it at the end of the day because he obviously wasn't going to. The password for the vendor support account was long and had a small-L and capital-i which are identical in our helpdesk app's lovely font, but someone added a note to the server info "3 then small L" so I assumed that meant the other one was capital-i, and it worked. I guess he didn't try very hard - there were only two of those, and you can always paste the password into notepad etc where they don't look exactly the same. Once I was logged in, I realized I had no idea what the actual issue was because I'd only looked at the last page of notes and it was all about passwords and the IT guy calling back. So I read the whole thing and there were two separate issues in the past week with one register, but he never said which register it was.  One of reasons he didn't take that ticket was because he took another one about a receipt printer not working and had them do a whole bunch of bullshit instead of just doing a hardware dispatch in the first 5 minutes  So now we're going to collect as much of this stuff as we can, write it up without profanities, and drop it all on my boss at once because it's inexcusable to ignore pages and pages of poo poo like this "SPoke to Sharon she made some changes to her costum jewlery menu item barcodes and now the come up menu item not found I have tried changing menu level classes and that has not worked tried taking menu item out and entering it again did not work. I looked through the costum slu and found that everyone of the menu iteams have the same name not shure if that makes a difference but when I open ops and go into costum jewelery I dont see any menu items by this name but one." He added a note that he was escalating because he didn't know how to fix it, and did nothing. User called back later because she fixed it herself somehow, and he added something like "she fixed it by removing and readding items like I told her to, closing case"
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| # ? Dec 8, 2011 00:55 |
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Why are you re-writing it up without profanities? printscreen that motherfucker, print it out, and then hand it in verbatim.
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| # ? Dec 8, 2011 01:11 |
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It might end up with upper management at some point, and they're a bunch of assholes so it's best to avoid anything even vaguely offensive. I had another one today that looked easy because it was just "what does this line on reports mean" but that turned into "look up this transaction in the logs" and then "NT4 server with 56k remote access running a version of the software from 2000 where everything is different and we have no documentation" and then "this register hasn't uploaded its log since 2007 and it's 400 megs and the server only has 256mb RAM" and then "this register also has 4 megs of unprocessed payroll deduct transactions from every time they went offline in the past 4 years". So I told the user about that and she said "OH MY GOD can you just delete them all?" I didn't delete them, but I moved them to a place where they won't be processed in case anyone ever wants to know exactly how much money they lost. This customer is getting upgraded to the current version in a few months, and if no one's noticed all the missing money in the past 4 years then a few more months won't hurt.
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| # ? Dec 8, 2011 02:12 |
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My issues are hardly ever with the end-users, but more with my engineers. I am the lone help desk support guy, so I'm always hearing about issues with newly deployed environments. I got a call today from a lady on her cellphone with lovely reception begging me to dispatch someone because their phone system went offline and it was "because our network was misconfigured." Of course I don't want to hear why the lowly end-user thinks poo poo's broke, but I entertained her anyway and talked to the phone system guy (another company) to get some details... Our engineer who set up their SBS2011 server never customized the DHCP pool to exclude the chunk where the phone system and all of its bits sits, let alone even consider a reservation for its static IPs, and throughout the past few days the phone system has been mysteriously going offline for hours at a time. I log in and see a loving cell phone wifi sitting on the phone system's IP. I understand that we only had a limited amount of time to complete the server setup, but some of the poo poo I'm seeing is approaching the level of inanity that we're seeing from 'that previous IT company' that clients hire us to get away from. Not only do I get to fix the client's issue with a smile, I have to come up with creative ways to not go into much detail about the issue so my engineers don't look like morons (even though many are, and my boss and I have been 'round and 'round about it; he's not going to fire anyone unless they basically lie to his face or steal from a client.) Last week I got to deal with a terminal server that had been infected with Morto that I was instructed to not tell the client about. I'm still reeling from that one. Sometimes I wonder about my superiors' commitment to the letter of the law. "Best practice" doesn't seem to exist among us, and even our senior network architect or whatever the gently caress he is throws out poo poo that makes me want to smack him. "oh we can't lock down the wifi; the users would complain too much." 
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| # ? Dec 8, 2011 04:10 |
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My yearly family ticket came in. I've got a family member that maintains a 1000+ christmas card list, and every loving year, I have to reteach him how to mail merge to generate the mailing labels. It's reached the point where it would just be faster for him to send me the database file, click click click, send him back the a correctly-formated word file than to try to talk him through this, but he wants to do it himself. It's loving retarded, because I've got him using some freeware address book database, and every year he suggests going out and buying a completely new copy of the most expensive version of Office, so he can use Outlook as his address software. Even though he wouldn't use it for email, just his yearly File->Export.
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| # ? Dec 8, 2011 06:24 |
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nitrogen posted:
 you/your company.
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| # ? Dec 8, 2011 06:29 |
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Bobulus posted:It's loving retarded, because I've got him using some freeware address book database, and every year he suggests going out and buying a completely new copy of the most expensive version of Office, so he can use Outlook as his address software. Even though he wouldn't use it for email, just his yearly File->Export. Office also comes with all these other programs that really are quite useful for a wide array of things. How is he supposed to make custom christmas e-cards without powerpoint?...on second thought yeah stick with the freeware.
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| # ? Dec 8, 2011 06:55 |
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Brut posted:Office also comes with all these other programs that really are quite useful for a wide array of things. How is he supposed to make custom christmas e-cards without powerpoint?...on second thought yeah stick with the freeware. Oh, he gets the Word/Excel/Powerpoint version at a discount through his workplace (education). He still wants to buy a whole thing again just to get Outlook just to use the address book.
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| # ? Dec 8, 2011 07:23 |
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An email response from the company founder came in...quote:kwepmw postwd.
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| # ? Dec 8, 2011 09:39 |
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Sales guy gets a new laptop. I re-image it, install the stuff he needs, put it on his desk at 10:00 with the explicit verbal instruction that he is to make sure everything is working before he leaves (he is out at meetings for the rest of the week). The laptop sat there for the rest of the day (I literally sit ten feet away from him) until the moment I got up to leave at which point he asked me how to "copy his email to it". I told him I was leaving so he should have asked me earlier but he could just download it again (he's only been here three months so it shouldn't take too long). At 19:30 my mobile rang. Also at 07:30 this morning. Hope he enjoyed my voicemail.
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| # ? Dec 8, 2011 10:56 |
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^^ I hope you used at least three swear words or I'm gonna have to ask you to give up your BOFH card.
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| # ? Dec 8, 2011 12:32 |
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In October we had to send a laptop to HP because it would randomly power off, it still has not come back to us. If it were a Dell with the gold support or whatever marketing term they changed it to, which we always buy except this one time, it would have never left our office. Even if it fell apart, at least Dell would have sent us a box to replace it. HP has the worst support I've ever dealt with. It generally takes multiple 1+ hour calls to get anything done.
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| # ? Dec 8, 2011 13:39 |
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coyo7e posted:How the hell do you even have "horrible call stats" when you're essentially the in-building switchboard for room service?  She sounded like a passive-aggressive control freak, based on the request she was making, and given the composition of employment for service-level jobs in the inner city, there's probably just a little bit of "those drat kids reading about rap music" going on as well. I dunno. Hell, we're the in-building switchboard for IT, and we track call stats, but then again our metrics are reasonable enough that using them for annual reviews doesn't cause any headaches, and other than that they just get used for a couple of monthly awards that we get gift cards for, and biweekly bonus money in our checks for each day we make stats as a group. Edit: Our UPS contractor is here doing biannual PMs today. Hurray pager going off all day for the UPS going into bypass mode. CommanderApaul fucked around with this message at Dec 8, 2011 around 15:11 |
| # ? Dec 8, 2011 14:12 |
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An e-mail came in early this morning. "There's a loud beeping coming from the server room." I come in and open the door and it was like walking into a sauna. None of the alarms worked except the cooling unit's audible compressor failure alarm. Oh boy. Good thing I have lots of box fans!
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| # ? Dec 8, 2011 14:53 |
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rscott posted:A rack came in... Oh God! I love those racks. I utterly love old HP racks. (The new graphite ones with the loving ridiculous three split side panels can go gently caress themselves.) The old beige ones, though are just superb. My very first day at work on a sunny June back in 2004 my job was to install 7 DL380s into such a rack. It was then I discovered that my most favourite IT related job is to install and cable IT things into racks. I don't get to do it anymore, but I would kill to be in charge of rack creation somewhere. My most fondly remembered project involved having 6 HP racks, 30 DL380s, 6 MSAs, 24 Power supplies, 6 switches and 5 days to put them together. Each day was spent on one rack with me installing hardware trying to make the most godly presentable power, fibre and ethernet cables you had ever seen. ...that sounds SO nerdy, but I don't care. I miss working on racks. 
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| # ? Dec 8, 2011 16:38 |
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demolina posted:Oh God! I love those racks. I utterly love old HP racks. (The new graphite ones with the loving ridiculous three split side panels can go gently caress themselves.) The old beige ones, though are just superb. My very first day at work on a sunny June back in 2004 my job was to install 7 DL380s into such a rack. I hear you man. Building, Organizing, Racking, Cabling, and Base Setup of servers and networking is by far my favorite task. I could make pretty cable installs all day long 
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| # ? Dec 8, 2011 16:52 |
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Digital_Jesus posted:I hear you man. Building, Organizing, Racking, Cabling, and Base Setup of servers and networking is by far my favorite task. Well-done structured cabling is pretty boss (it's never well done)
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| # ? Dec 8, 2011 17:42 |
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Digital_Jesus posted:I hear you man. Building, Organizing, Racking, Cabling, and Base Setup of servers and networking is by far my favorite task. Another slightly OCD sysadmin chiming in to agree.
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| # ? Dec 8, 2011 18:03 |
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Cabling is awesome, I get to crank up music and make everything look and work nice. Yesterday I got to rack servers and teach our new server guy cable management and thermal management best practices (I'm the in-house expert by virtue of having read Middle Atlantic's white papers on the subjects.) Today I got to spec out equipment to upgrade high-tech classrooms. This week is going well. also, I racked a Dell Poweredge 6800, a Powervault NX3000, and two old HP Proliants. Dell Rapid Rails are almost enough to make me believe God exists.
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| # ? Dec 8, 2011 18:26 |
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Moey posted:We have to because of client requirements. Our users deal with SSNs every day, so they take handling that mildly seriously. Whatup sosh-access buddy  /When they first ran the dog'n'pony show for the fancy new electronic medical records system here, part of the demo was showing off how you could just search for the SSN by inputting part... and getting a dropdown of every SSN in the system that partially matched. Example: "5" matches quite a few. Seems I was the only person that thought that maybe this wasn't the best idea. Not a good sign when there's better data-security at the lovely shopping-channel call-center I used to work at, than there is at a HIPAA-regulated medical organisation. Bright side: I'm not involved in that process at all... 
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| # ? Dec 8, 2011 18:35 |
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Happy breaker tripping season, everyone! 
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| # ? Dec 8, 2011 18:38 |
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couldcareless posted:Happy breaker tripping season, everyone! Switch to LED bulb strings
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| # ? Dec 8, 2011 18:45 |
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Jeoh posted:You really don't want to end up at the stage where your Kerberos ticket gets too long. You can get some pretty funky errors when that happens (especially with IIS6). This happens at my work frequently. We have thousands of nested folders that are secured by security group. Each folder has it's own security group. We're talking ten of thousands. Lots of strange issues when the Kerberos ticket is too big. Luckily, they're moving to a role based model very soon. This is sort of a temporary fix to increase the size of a security token on a computer. 1. Locate and then click the following registry key in Registry Editor: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Lsa\Kerberos\Parameters NOTE: If key is not present, create it 2. On the Edit menu, point to New, and then click DWORD Value. 3. In the right pane, change the name of the new registry value to MaxTokenSize. 4. In the right pane, right-click MaxTokenSize, and then click Modify. 5. In the Edit DWORD Value dialog box, click Decimal in the Base box. 6. In the Value data box, type 65,535.
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| # ? Dec 8, 2011 18:49 |
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Ridge_Runner_5 posted:Switch to LED bulb strings
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| # ? Dec 8, 2011 19:02 |
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juggalol posted:Since I'd be a contractor, I'd lose the paid vacation (~3 weeks / year) I get at my current job, but I'd be paid for any and all overtime that I'd put in, at my standard pay rate. I worked as a contractor for a year and while the pay was great, I hated not having vacation time or holiday pay. I don't think I would ever go back to contractor unless the consulting company was willing to match at least 3 weeks of vacation with additional, sick/personal time. I was an IT Manager/System Administrator for a satellite office of a law firm. I was a full-time employee of the consulting company and contracted to work full-time at the lawfirm. We got 10-15 PTO days a year (that's sick, vacation, holiday combined) which I think may be standard for some consulting firms. Any holiday or bonus day that the law firm employees had off I either had to go into work and basically sit in an empty office or use my own PTO time if I wanted to get paid for having that day off. Even though I was effectively treated like a full employee there was still a contractor mentality held by some people. Time off approval also had to go through the law firm & consulting company so in my case it was like jumping through hoops to request time and even unpaid time off. Other than that, pay was great but I like having vacation days.
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| # ? Dec 8, 2011 19:02 |
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GWBBQ posted:also, I racked a Dell Poweredge 6800, a Powervault NX3000, and two old HP Proliants. Dell Rapid Rails are almost enough to make me believe God exists. Dell Rapid Rails are nice,until you have to rack a shiny new Dell in some rear end backwards rack that has the spacing of the rail holes off slightly or something so the rapid rails won't fit into the rack. Cue spending the next 30-45 minutes with a small file enlarging the holes.
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| # ? Dec 8, 2011 19:07 |
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YOTJ! Just got a call at my desk from HR and was offered the Helpdesk Coordinator job. 20% raise and I transition on the 26th. 
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| # ? Dec 8, 2011 19:07 |
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teethgrinder posted:Do they make LED personal space heaters? Ugh, I found my first space heater under a users desk last week... On a positive note, literally like every department is having their own holiday potluck and they are always nice enough to email me and my coworker inviting us to come eat. Today I had some amazing taco dip and some Jimmy John's party platter, and assorted meat and cheese on crackers. Yesterday I got a ton of free pizza. The free food is literally the only good thing about my job. 
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| # ? Dec 8, 2011 19:07 |
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I've determined that my static "aura" that causes me to get shocked every 10 feet is what is preventing me from properly imaging my computers. I have therefore delegated that job to my boss.
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| # ? Dec 8, 2011 19:24 |
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CommanderApaul posted:YOTJ! Congratulations!
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| # ? Dec 8, 2011 19:25 |
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With everyone in offices using space heaters, wouldn't the company save some money by cranking up the central heat a few more degrees and not allowing space heaters? Oh who am I kidding...
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| # ? Dec 8, 2011 19:29 |
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Maniaman posted:With everyone in offices using space heaters, wouldn't the company save some money by cranking up the central heat a few more degrees and not allowing space heaters? If they let them use space heaters, they can take the extra electric bill from the department's individual billing numbers.
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| # ? Dec 8, 2011 19:32 |
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Yaos posted:HP has the worst support I've ever dealt with. It generally takes multiple 1+ hour calls to get anything done. I'm actually in the midst of an implementation of some of their BSA software at a major HP software customer. Things can move pretty quickly when you have the right peoples' ears. My biggest complaint with them is their support portal. Pretty much every time I try to log in, it tells me my password is bad and I have to reset it. I'm storing it in keepass, so it's not like I'm going to forget it. There are also separate areas of the support portal that requires different credentials. I don't know why they can't get that unified somehow, but it's a major pain point for me. I fortunately don't have to use it that often.
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| # ? Dec 8, 2011 19:47 |
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My first review at my current company is coming up. The company that has brought so many glories photos and scenarios to this very thread. Whats advise does anybody here have for me come review time for a company that may be full of lunatics? **note, I don't really think I am going to be with this company much longer. I am getting a lot of callbacks and interviews for much better jobs. I would love to stay, but I am not sure that they even want somebody to make a difference.
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| # ? Dec 8, 2011 20:27 |
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| # ? May 21, 2013 21:47 |
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madmaan posted:My first review at my current company is coming up. The company that has brought so many glories photos and scenarios to this very thread. You need documentation of things you have improved, things you have documented, crises you have averted, crises you have handled to, ticket metrics, names of users properly trained (if any), etc. Your list of accomplishments isn't gonna fit in the box they give you.
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| # ? Dec 8, 2011 20:31 |
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