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coyo7e: Aug 23, 2007

Unless you're being an exceptionally snarky goon, yep it's just pronounced like the animal. Any variation you prefer is fine.

# ? Sep 5, 2010 01:32

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# ? May 24, 2013 23:12

Benagain: Oct 10, 2007; THUNDERDOME LOSER

coyosiete

# ? Sep 5, 2010 01:47

Arsten: Feb 18, 2003

Benagain posted:

coyosiete

This.

# ? Sep 5, 2010 02:37

Billy the Mountain: Feb 3, 2005; I used to be TheRealLuquado

Arthur "Two Sheds" Jackson

# ? Sep 5, 2010 03:12

kensei: Dec 27, 2007; He'll finally get a ring!

coyo7e posted:

Unless you're being an exceptionally snarky goon, yep it's just pronounced like the animal. Any variation you prefer is fine.

Haha that's funny.

I see your name in IRC every day and I just read it as coyote.

# ? Sep 5, 2010 03:26

enotnert: Jun 10, 2005; Only women bleed

kensei posted:

Haha that's funny.

I see your name in IRC every day and I just read it as coyote.

What is this IRC you speak of?

# ? Sep 5, 2010 04:01

MA-Horus: Dec 3, 2006; I'm sorry, I can't hear you over the sound of how awesome I am.

Oh god I never thought I'd be wishing for the good old days of corporate IT.

I'm working in South Korea for a public school. None of the PCs have valid copies of office. None have active antivirus. There are a million popups. The kicker? All the pcs are brand new, within 6 months, Core2Duo or better.

Korea=Hardware is awesome, software is poo poo.

# ? Sep 5, 2010 12:19

NeuralSpark: Apr 16, 2004; Objects In The Rear View Mirror May Appear Cooler Than They Are

MA-Horus posted:

Oh god I never thought I'd be wishing for the good old days of corporate IT.

I'm working in South Korea for a public school. None of the PCs have valid copies of office. None have active antivirus. There are a million popups. The kicker? All the pcs are brand new, within 6 months, Core2Duo or better.

Korea=Hardware is awesome, software is poo poo.

I read something years ago about how the piracy rate there is something like 90%, but everyone just accepts it.

# ? Sep 5, 2010 13:29

Thel: Apr 28, 2010

Ticket: Help, can't print.

Resolution: Cleared print queue, then turned the printer on.

You'd think they'd notice the complete lack of any lights on a big office printer. But apparently not.

(I'm just glad I remembered to clear the print queue - there was 8 copies of a 178 page document in it.)

# ? Sep 5, 2010 21:39

AllTerrineVehicle: Jan 8, 2010

Problem: Server is off.

Resolution: Turned server on.

Backstory: My friend is freaking out since the church internet won't work, so she asks me to help out. I know only a little about networks, and even less about servers (and I learned most of what I know via osmosis from this thread and the poo poo that pisses you off thread).

I go into their "server room" which is also where all the sheet music is stored. I discover that the HP box they're running 2003 R2 on is completely powered off. I turn it on. I get the admin password and log in, and look at the logs to try and find out why it shut down. I see no shutdown events or anything, until I notice a bunch of events that are from 2001, which prompts me to check the system date and time. Yup. 12:16 January 1, 2001. Welp.

All I found out was that there was an unexpected shutdown at around 7am, but no more than that. Also the UPS is a piece of crap apparently (the IT guy told me this directly, and said he didn't have time to fix/replace it).

Also the backup jobs that were apparently scheduled for every Friday haven't run, ever. I plugged in the HP external drives and got a giant HP SmartSave (or some similar bullshit) pop-up.

To recap: lovely UPS, HP desktop, nonexistent backups, and one of these motherfuckers, which I have no clue what it was doing, but it was named Katie for some reason.

And I never did get the internet back up and running, but I think the ISP was at fault there. Is there anything I could have done better/differently as a rookie in this situation? And is there some sneaky poo poo 2003 tries to pull that might let me fix the problem if this happens again?

# ? Sep 6, 2010 04:55

MA-Horus: Dec 3, 2006; I'm sorry, I can't hear you over the sound of how awesome I am.

NeuralSpark posted:

I read something years ago about how the piracy rate there is something like 90%, but everyone just accepts it.

There is no copyright law. Anywhere. It simply does not exist. I could make the shittiest software ever and slap the Windows logo on it, and nobody would give a poo poo.

Also managed to finangle a valid copy of Office 2007, just had to play charades with the school IT guy. Everything is in Hangeul but I'm managing.

# ? Sep 6, 2010 05:29

Dick Trauma: Nov 30, 2007; My dick is fine. Thanks for asking.

Joborgzorz posted:

To recap: lovely UPS, HP desktop, nonexistent backups, and one of these motherfuckers, which I have no clue what it was doing, but it was named Katie for some reason.

The last time I found a Mac under a pile of crap it turned out to be the DNS server, running headless. I'd probably been at that job for a month or two before making that discovery. Took me three years to uncover all the secrets of that place. Literal piles of old, useless equipment. Ugh.

# ? Sep 6, 2010 05:52

dvgrhl: Sep 30, 2004; Do you think you are dealing with a 4-year-old child to whom you can give some walnuts and chocolates and get gold from him?

Dick Trauma posted:

The last time I found a Mac under a pile of crap it turned out to be the DNS server, running headless. I'd probably been at that job for a month or two before making that discovery. Took me three years to uncover all the secrets of that place. Literal piles of old, useless equipment. Ugh.

I once worked at a job where we had zero documentation on infrastructure. We were having phone line issues between a building next door to the main building where the phone lines came in. We simply could not figure out what the problem was. Cue 6 months later when I happen to go looking around in the attic of the main building just for something to do when I was bored, and I find a punch down block and switch that no one had ever told us about or seemed to know about. Yes, this was for the phone and data lines between the main building and the one next door. I have no idea how the existence of this could be unknown to those in charge, but it was the first of many things that unfortunately I would later think "well, this doesn't surprise me".

# ? Sep 6, 2010 06:29

underlig: Sep 13, 2007

Joborgzorz posted:

I go into their "server room" which is also where all the sheet music is stored. I discover that the HP box they're running 2003 R2 on is completely powered off. I turn it on. I get the admin password and log in, and look at the logs to try and find out why it shut down. I see no shutdown events or anything, until I notice a bunch of events that are from 2001, which prompts me to check the system date and time. Yup. 12:16 January 1, 2001. Welp.

All I found out was that there was an unexpected shutdown at around 7am, but no more than that. Also the UPS is a piece of crap apparently (the IT guy told me this directly, and said he didn't have time to fix/replace it).

Also the backup jobs that were apparently scheduled for every Friday haven't run, ever. I plugged in the HP external drives and got a giant HP SmartSave (or some similar bullshit) pop-up.

To recap: lovely UPS, HP desktop, nonexistent backups, and one of these motherfuckers, which I have no clue what it was doing, but it was named Katie for some reason.

And I never did get the internet back up and running, but I think the ISP was at fault there. Is there anything I could have done better/differently as a rookie in this situation? And is there some sneaky poo poo 2003 tries to pull that might let me fix the problem if this happens again?

Looks like a fine first time, i'm surprised you had passwords for it and that you actually checked the logs.

I'd guess the ups couldn't shutdown the server correctly / didn't have time to do so, so at a small blackout the server stopped.

I've sometimes had problem with networking because the ipsec service wasn't running / had problems at startup.
What you could do is check ip and dns-settings (cmd, ipconfig /all), then ping local ip, gateway, dns, try pinging http://www.google.com or something similar. just to see where everything stops

also check if there's services that are set to automatically start but are not currently running.

# ? Sep 6, 2010 13:34

AllTerrineVehicle: Jan 8, 2010

underlig posted:

Looks like a fine first time, i'm surprised you had passwords for it and that you actually checked the logs.

I'd guess the ups couldn't shutdown the server correctly / didn't have time to do so, so at a small blackout the server stopped.

I've sometimes had problem with networking because the ipsec service wasn't running / had problems at startup.
What you could do is check ip and dns-settings (cmd, ipconfig /all), then ping local ip, gateway, dns, try pinging http://www.google.com or something similar. just to see where everything stops

also check if there's services that are set to automatically start but are not currently running.

That was my thought on why it shut down too. I figured a temperature spike or memory problem or something would leave an event more descriptive than "server shutdown occurred at $TIME".

I pinged google and got nothing. Didn't think of pinging local, gateway, etc. I'm pretty sure the gateway was set to something like no-domain-set.bell.ca, which is why i suspected the ISP. And I had to phone around to get the passwords, because the person i asked literally said "what does it look like? like, letters or numbers or what?" and I had no response for a few seconds, and then I explained that I had no idea what the password looked like.

Their IT guy is coming in tomorrow so presumably he'll fix it, but how does one check what services are supposed to start/are running currently?

# ? Sep 6, 2010 15:29

Snipeo: Mar 29, 2004; Happy Camper

Joborgzorz posted:

Their IT guy is coming in tomorrow so presumably he'll fix it, but how does one check what services are supposed to start/are running currently?

Start Menu, Run, services.msc, enter.

You get a list of services which you can start, restart, stop etc. They have pretty descriptive names and a little description column so you can usually work out what does what.

# ? Sep 6, 2010 16:54

m2pt5: May 18, 2005; THAT GOD DAMN MOSQUITO JUST KEEPS COMING BACK

Snipeo posted:

Start Menu, Run, services.msc, enter.

This is also accessible through the window you get when you right-click My Computer and hit Manage..., as are a bunch of other useful administrative things, like Disk Management and Device Manager.

Fake Edit: I keep forgetting they've officially dropped the My in many places.

# ? Sep 6, 2010 16:57

Bobulus: Jan 28, 2007

Joborgzorz posted:

To recap: lovely UPS, HP desktop, nonexistent backups, and one of these motherfuckers, which I have no clue what it was doing, but it was named Katie for some reason.

Reminds me of a tech job I had in college. Did computer support for a bunch of engineers at the university's particle accelerator. They were running a similar Quadra as their licensing server, and the support department was forcing many of them to upgrade their individual computers to original iMac G3s in 2007. Many of them were resistant. Didn't want to give up their old monochrome-monitor mac bricks.

# ? Sep 6, 2010 18:37

angry armadillo: Jul 26, 2010

Hi i need access to 'the home made database thing' that scheduling department use

ok, well we don't even have a user name for it, you need to speak to Mrs M or Mr S (the only 2 in the whole dept.) and they will sort you out.

Well, Mrs M is on holiday that is why I am here covering

Where is Mr S then?

oh, he is sat next to me

great *hang up*

Sometimes I don't understand how stuff happens. Why did he ring us before asking the guy sat next to him.

# ? Sep 6, 2010 22:23

shredswithpiks: Jul 5, 2006; Blast! I need a goon account!

angry armadillo posted:

Why did he ring us before asking the guy sat next to him.

Meh, knowing who doles out what access isn't really the user's job and I think it's ok to call IT for help.

What would irritate me - "why didn't Mrs M give this user proper access to cover her duties before she went on vacation?" Or "Why didn't Mr S say 'hey, if you need help getting into this database we use this job we're having you cover for let me know.'"

# ? Sep 7, 2010 11:55

Farking Bastage: Sep 22, 2007; You fargin sneaky bastage. I'm gonna take your dwork. I'm gonna nail it to the wall. I'm gonna crush your boils in a meat grinder.

My entire day will likely consist of telling people to log out to fix their problem. We migrated to a new file server changed all the login scripts. Kill me now.

# ? Sep 7, 2010 12:38

Farking Bastage: Sep 22, 2007; You fargin sneaky bastage. I'm gonna take your dwork. I'm gonna nail it to the wall. I'm gonna crush your boils in a meat grinder.

I may actually murder a user today.

JUST BECAUSE YOUR SPECIAL SNOWFLAKE DESKTOP ICON IS POINTED TO THE WRONG LOCATION DOES NOT MEAN THAT THE loving APPLICATION IS "DOWN"

# ? Sep 7, 2010 13:24

Dick Trauma: Nov 30, 2007; My dick is fine. Thanks for asking.

Farking Bastage posted:

I may actually murder a user today.

JUST BECAUSE YOUR SPECIAL SNOWFLAKE DESKTOP ICON IS POINTED TO THE WRONG LOCATION DOES NOT MEAN THAT THE loving APPLICATION IS "DOWN"

THE NETWORK IS DOWN FOR EVERYONE, EVERYWHERE!

Or Zappos didn't load for me and I don't know how to hit the "Reload" button.

# ? Sep 7, 2010 13:39

IT Guy: Jan 12, 2010; You people drink like you don't want to live!

luser posted:

My password is Smurph321. Is that the right password I'm using should I be using something different is the password secure enoguh?

I didn't ask for the users password, the user doesn't have an open ticket, he just randomly sent this ticket.

It's like these users are trolling me in real life.

# ? Sep 7, 2010 13:40

Kolodny: Jul 10, 2010

Anyone know of a good linux-based email help desk/ticket system? Ideally with exchange compatibility, but if not I can just do forwarding.

# ? Sep 7, 2010 13:48

less than three: Aug 9, 2007; Fire Sights and LED Lights

ESC 2010 Never Forget

First day of classes, so that one day I too will be posting stories in this thread.

Cisco CCNA 1
Intro to Programming Concepts
Network Operating Systems
PC Hardware

# ? Sep 7, 2010 13:49

Farking Bastage: Sep 22, 2007; You fargin sneaky bastage. I'm gonna take your dwork. I'm gonna nail it to the wall. I'm gonna crush your boils in a meat grinder.

less than three posted:

First day of classes, so that one day I too will be posting stories in this thread.

Cisco CCNA 1
Intro to Programming Concepts
Network Operating Systems
PC Hardware

I wish my CS degree had classes like that

Mine was more like

Calculus
Marketing ( no poo poo )
C++ programming
Object oriented programming
Assembler language

There were no good technical classes to be found.

# ? Sep 7, 2010 13:58

brc64: Mar 21, 2008; I wear my sunglasses at night.

IT Guy posted:

I didn't ask for the users password, the user doesn't have an open ticket, he just randomly sent this ticket.

It's like these users are trolling me in real life.

Use that password to login the user's hotmail/yahoo mail/facebook/whatever account and start sending embarrassing messages to all his friends.

# ? Sep 7, 2010 14:03

IT Guy: Jan 12, 2010; You people drink like you don't want to live!

less than three posted:

First day of classes, so that one day I too will be posting stories in this thread.

Cisco CCNA 1
Intro to Programming Concepts
Network Operating Systems
PC Hardware

Pro tip: CCNA 1-4 tests/assignments can be found online.

e. Hopefully your instructors were as dumb as mine and use the same test questions. I scored a 99.9% on CCNA 4 just from memorizing every question.

# ? Sep 7, 2010 14:06

rscott: Dec 10, 2009; If only faces could talk...

less than three posted:

First day of classes, so that one day I too will be posting stories in this thread.

Cisco CCNA 1
Intro to Programming Concepts
Network Operating Systems
PC Hardware

If you know anything about computers you're going be bored as hell with most of those classes.

# ? Sep 7, 2010 14:07

Spermy Smurf: Jul 2, 2004; Viva la Malarky

Farking Bastage posted:

I wish my CS degree had classes like that

Mine was more like

Calculus
Marketing ( no poo poo )
C++ programming
Object oriented programming
Assembler language

There were no good technical classes to be found.

That sounds like my college.

Calc 2? Really? Physics 2?
DC and AC circuits?
and then 5 different programming languages.

There was one class about networking, and the teacher taught it on his Mac that he brought to class every day. Dont have a Mac? Too loving bad, you cant do the homework or labs.

My college also just got voted #9 college in the North or some poo poo like that. They have a great Nursing program apparently.

Edit: This was for "Computer Technology" degree. Not "Computer Programming" or "Mechanical Engineering" degrees which they also had. The programming classes were probably important for the Programming degree.

Spermy Smurf fucked around with this message at Sep 7, 2010 around 14:11

# ? Sep 7, 2010 14:08

Farking Bastage: Sep 22, 2007; You fargin sneaky bastage. I'm gonna take your dwork. I'm gonna nail it to the wall. I'm gonna crush your boils in a meat grinder.

The only "networking" class available to me was in Novell 4

# ? Sep 7, 2010 14:09

minivanmegafun: Jul 27, 2004

Farking Bastage posted:

I wish my CS degree had classes like that

Mine was more like

Calculus
Marketing ( no poo poo )
C++ programming
Object oriented programming
Assembler language

There were no good technical classes to be found.

Astronomy :: Telescope : Computer Science :: Computer

# ? Sep 7, 2010 14:27

Rohaq: Aug 11, 2006

IT Guy posted:

Pro tip: CCNA 1-4 tests/assignments can be found online.

e. Hopefully your instructors were as dumb as mine and use the same test questions. I scored a 99.9% on CCNA 4 just from memorizing every question.

Do you happen to have a link for those? Google keeps trying to send me to places trying to sell me qualifications for 'only' X thousand pounds/dollars. Lovely.

# ? Sep 7, 2010 14:48

Farking Bastage: Sep 22, 2007; You fargin sneaky bastage. I'm gonna take your dwork. I'm gonna nail it to the wall. I'm gonna crush your boils in a meat grinder.

There wasn't such a thing as an IT degree. All you could get was computer science or CIS. CS was all the programming/calculus/etc, CIS was 80% Business classes and enough technical content to qualify you to be call center supervisor.

E: It could be worse. Not too long before that, there wasn't any computing degrees. Your only option was a math major.

# ? Sep 7, 2010 14:53

IT Guy: Jan 12, 2010; You people drink like you don't want to live!

Rohaq posted:

Do you happen to have a link for those? Google keeps trying to send me to places trying to sell me qualifications for 'only' X thousand pounds/dollars. Lovely.

Unfortunately, no. This was like 4 years ago.

# ? Sep 7, 2010 14:55

coyo7e: Aug 23, 2007

Farking Bastage posted:

I may actually murder a user today.

JUST BECAUSE YOUR SPECIAL SNOWFLAKE DESKTOP ICON IS POINTED TO THE WRONG LOCATION DOES NOT MEAN THAT THE loving APPLICATION IS "DOWN"

My favorite are "WILL YOU IMMEDIATELY INSTALL MICROSOFT OFFICE ON THIS COMPUTER!!!?" tickets where somebody either deleted the shortcut, or dragged it off the all-users' start menu.

# ? Sep 7, 2010 15:05

Bonzo: Mar 11, 2004

IT Guy posted:

Pro tip: CCNA 1-4 tests/assignments can be found online.

e. Hopefully your instructors were as dumb as mine and use the same test questions. I scored a 99.9% on CCNA 4 just from memorizing every question.

Just by googling part of this post I found something good in the first hit

# ? Sep 7, 2010 15:30

less than three: Aug 9, 2007; Fire Sights and LED Lights

ESC 2010 Never Forget

IT Guy posted:

Pro tip: CCNA 1-4 tests/assignments can be found online.

e. Hopefully your instructors were as dumb as mine and use the same test questions. I scored a 99.9% on CCNA 4 just from memorizing every question.

I've already done CCNA 1-4, but I never went and wrote the exam.

That was 6 years ago though, so I've forgotten most of it. It'll probably come back as I start to learn it again, though.

# ? Sep 7, 2010 15:51

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# ? May 24, 2013 23:12

Crowley: Mar 13, 2003

less than three posted:

First day of classes, so that one day I too will be posting stories in this thread.

Cisco CCNA 1
Intro to Programming Concepts
Network Operating Systems
PC Hardware

First semester, as I recall it:

Introduction to Business (Sold the book )
Assembler (Fundamentals of Assembly Language Programming Using tthe IBM PC and Compatibles)
Structured Systems Analysis and Design Method (Struktureret Analyse - Integreret Systemanalyse)
Programming (The Programming Process - An introduction Using VDM and Pascal)

Assembler was the big killer.

Crowley fucked around with this message at Sep 7, 2010 around 15:58

# ? Sep 7, 2010 15:56

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