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c0burn posted:Or just set the colour scheme to Windows Default - Extra Large or whatever. Or tell them to move their head closer to the screen. 
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Dec 11, 2008 20:41
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evobatman posted:You could adjust DPI, that way text and icons are bigger, and the screen is still at native resolution. That only works with programs that obey the Windows UI whatevers. One of our receptionists has to have everything in 1024x768 on her 19" monitor and 800x600 on her 15" monitor or the switchboard for the phones is "just too small to read". (Dual monitor setup so they can watch the switchboard and work in Outlook simultaneously)
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Dec 11, 2008 21:28
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Have they considered they might need reading glasses?
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Dec 11, 2008 22:21
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duz posted:Have they considered they might need reading glasses? "How dare you suggest I need reading glasses! I'm not old dammit!"
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Dec 11, 2008 22:46
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Crowley posted:That only works with programs that obey the Windows UI whatevers. One of our receptionists has to have everything in 1024x768 on her 19" monitor and 800x600 on her 15" monitor or the switchboard for the phones is "just too small to read". I fight this every day, I normally just set their fonts and DPI settings and feign ignorance when they ask if anything else can be done. And before anyone asks, no I don't feel bad about lying to someone who wants to run a 22" widescreen display at 800x600.
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Dec 11, 2008 23:22
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Cizzo posted:(I forgot what he says here because I could give two shits) Sorry to go off topic, but please don't do this. It makes it hard to read and doesn't express the point you were probably trying to make (or possibly even gives the exact opposite point). People couldn't give two shits and couldn't care less. It drives me nuts when my wife says stuff like that, as I then focus on that part, trying to figure out if she just meant to say what she just said, knew what she just said, was saying it just to gently caress with me, how or why she just said it like that, who did she hear say it like that, or what.
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Dec 11, 2008 23:34
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Our help desk has frequent issues with punctuation and spelling, and it has gotten to the point where I now correct the tickets sent to me. I'm not saying they have to get Mr. Language Person in their tickets, but having receive spelled correctly in an ticket about email would make me a happy person.
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Dec 12, 2008 00:08
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Xenomorph posted:Sorry to go off topic, but please don't do this. It makes it hard to read and doesn't express the point you were probably trying to make (or possibly even gives the exact opposite point). People couldn't give two shits and couldn't care less.
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Dec 12, 2008 00:14
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CitizenKain posted:Our help desk has frequent issues with punctuation and spelling, and it has gotten to the point where I now correct the tickets sent to me. I'm not saying they have to get Mr. Language Person in their tickets, but having receive spelled correctly in an ticket about email would make me a happy person.
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Dec 12, 2008 00:23
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Allow me to peruse my "complaints" folder...quote:You have the absolute WORST voice mail system I have ever encountered. There is never an option to talk to a person and if you make a mistake the voice just says "Good bye" and hangs up. You need to PROMINENTLY list a number that will connect to a real person instead of expecting people to try to navigate through your webmaze to try to find answers. As currently configured the voice mail system exists solely to create confusion and anger among anyone who tries to use it. Please fix it or delete it entirely because its just a waste of taxpayer money. quote:web is not connecting.messsage reads "there is a problem with this websites security certificate" connect printer to Laser Jet color printer to laptop. quote:****** has 8 campuses. Starbucks has thousands of stores. Why can I access my home computer from any Starbucks but I cannot access it from any ****** campus? You claim there are security issues? Well FIX THEM ! I don't accept the idea you cannot offer me unrestricted WiFi access from any ****** campus. That's all I need. Just make the WiFi system independent of the ****** system. Tell me why I should not complain to your superiors up the administrative line? quote:I am having an extremely difficult time registering. Spring 2009 is supposed to be my last semester here and I am supposed to graduate. Edit: also, greetings fellow campus support goons... jesus christ we are the most wretched souls on earth TopShelfer fucked around with this message at 00:47 on Dec 12, 2008 |
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Dec 12, 2008 00:42
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TopShelfer posted:The voice mail system the user in question is talking about is not even ours, but a company that does contract work for us. If it's as horrid as he's making it sound, I'd be pretty pissed too. quote:restricted wifi Having tried to meaningfully accomplish anything while stuck behind a firewall that allowed 80, 23, and nothing else, I can sympathize here, though threats are not the greatest way to go.
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Dec 12, 2008 00:54
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Javid posted:If it's as horrid as he's making it sound, I'd be pretty pissed too. I agree completely. However, our idiot IT security guys have a hardon for making all experiences with technology at my organization as miserable as possible. Students here are given passwords that expire every month with out warning (sometimes they expire randomly, even after a few seconds). Once they are expired, the procedure for changing them is so complicated that even I don't know how to do it. As you can imaging, we have a lot of angry customers. We have no power to fix any of these problems, and when we tell the admins about how pissed off their practices make people we are told that "you are paid to answer the phones, if phone calls don't come in you don't have a job". Thats a really good reason to provide a horrible customer experience. Also, in response to the voice mail guy, I have called the automated phone system which he is speaking of and it only asks you for a language selection before sending you to a representative. Even so, its not even our organization. We get all the abuse because we are the only ones who post any contact info, so we have to get poo poo on from people who have problems with pretty much every department. Also, this gem: quote:Question: Hi! It's me again! the one who is really angry and hateful towards ******! so this time i tried to answer those questions. well it says my answers were wrong and now it will not allow me to answer anymore questions to log in at all since i have tried and failed so much. i know what city i was born in. i know what the name of my first school was. i know my pet's name and the name of my childhood best friend. unfortunately, ******* does not know jack poo poo about any of these things and i am absolutely loving infuriated by this horrible system. gently caress all of you assholes. i hope you all go to hell and burn there forever for putting this stupid dumbass [new authentication system] plan into action. seriously, i can't possibly be the only student who feels this way. if enough students send you angry emails, will you please stop with the [new authentication system] bullshit? i'd really appreciate it. i want to know who came up with this idea so i can rip them a new rear end in a top hat in person. -******* ****** student number ********! TopShelfer fucked around with this message at 23:07 on Dec 12, 2008 |
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Dec 12, 2008 01:22
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AlexDeGruven posted:Why does someone without the knowledge of the proper operation of 'rm' even allowed in with root or sudo access? I have a coworker who's the exact same way and we recently had a similar argument over a guy that he hasn't talked to in years sending him a link to a online store complete with broken english and vagueness on what it sells. It ended up the friends facebook account was compromised and the site was made up to exploit browsers, but he didn't figure it all out until it hosed his home machine up. Now he's bothering me on how to fix it.
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Dec 12, 2008 02:04
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= Person
= Me
Starts going off in my head immediately
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Got this in my inbox today:quote:Hey [Phuzion]! Ok, the printer we put in was a Ricoh Aficio 8100. A big beast of a printer for a small office. When I asked this girl to print a test page so I could hear the "horrible noise", she prints the test page and she says "oh my god do you hear that". It was the sound of the printer warming up before printing a page. I asked her what her "quieter printer" was? An HP Photosmart of some sorts. Nevermind the fact that the Aficio does: duplex, tabloid size paper, 45ppm, and holds about 2 reams of paper. She wants to replace a $2000 printer with her lovely little Office Max printer that she probably got for $120. For a department of 15 people that print paperwork pretty much all day. This department goes through a ream of paper in about a day and a half or two days. We would end up spending more on ink for the HP than on the entire Ricoh within a year. And despite the printer being in clear sight of her cubicle, she is too loving lazy to look at it and see how to spell the brand name.
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Dec 12, 2008 05:13
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Alereon posted:"Could care less" is a grammatically correct English colloquialism per the Oxford English Dictionary. This is used as a textbook example of an English phrase that doesn't change meaning as the result of negation. "Couldn't care less" is a corruption of the original phrasing caused by people forgetting the historical meaning and reasons for the formulation, as frequently happens with colloquialisms. http://www.wsu.edu/~brians/errors/couldcare.html "Could care less" doesn't make any sense and/or means the opposite of how someone usually feels when they say it. I'd like to know how/why you'd think it is the correct way of saying it. It doesn't even make sense. I like the description of "an ignorant debasement of language" in regards to someone saying "could care less" (source: http://www.worldwidewords.org/qa/qa-ico1.htm , which also points out that "couldn't" was the original word, and "could" was the bastardization/corruption of the original word).
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Dec 12, 2008 05:31
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Xenomorph posted:http://www.wsu.edu/~brians/errors/couldcare.html When I was a kid my mom always got pissed when I pointed this out to her.
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Dec 12, 2008 05:58
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Phuzion posted:Reeko 8100 I know that printer, the warm up period is excessively long on it (like 5 minutes for the first print in the morning), the user probably doesn't like the fan that accompanies the warm up. I generally don't recommend them to people unless they are going to be printing constantly, or their print jobs are so big that the improved speed negates the 5 minute warm up time. If you wanted to gently caress with this user, just send a page to the printer before you wander over to investigate the "fault" then it'll be warmed up and when they demonstrate the fault it will print out quickly and quietly.
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Dec 12, 2008 06:13
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Xenomorph posted:I'd like to know how/why you'd think it is the correct way of saying it. It doesn't even make sense.
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Dec 12, 2008 06:19
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Xenomorph posted:http://www.wsu.edu/~brians/errors/couldcare.html It is an inane argument from either side of the fence, aside from the fact the language is dynamic and what was "correct" yesterday may not be "correct" tomorrow, the whole discussion is way beyond the topic of the discussion at hand. Maybe we can get back to the posts about idiot users creating stupid trouble tickets. Working for a LARGE isp the tickets I encounter most frequently that betray the ignorance of the users are the ones where a user is complaining that their email to user@randomfuckingcompany.com is bouncing and that it must be a result of some sort of filtering we are obviously doing on their mail. Of course this complaint is immediately followed by a copy of the bounce message which clearly shows that the mail is bouncing because the destination mx server is reporting that the username doesn't exist. The other common idiocy I encounter is, "My mail is missing and needs to be immediately restored!" Which is invariably a result of the user connecting to their account with a pop3 client set to delete mail from server as it is retrieved. Of course the user will always respond back that they haven't done any such thing. I then go ahead and restore their mail from the last available filesystem snapshot, which is of course followed by the mail immediately being downloaded and deleted again because the user has left their pop3 client running on their home computer which is polling the box every 3 minutes for new mail. And the frosting on this little cake of idiocy is of course the ticket I get the following day where the user complains, "my outlook has 2 copies of every mail now! and my webmail account is still empty! IMMEDIATELY FIX MY OUTLOOK AND RESTORE MY MAIL!." I'm just glad I don't have to deal with trouble tickets for facilities issues. It doesn't matter how many times you explain to a colocation customer that a 15amp breaker tripping is due to them running more than 15amps worth of gear they will continue to insist that if you just turn their gear back on in a specific order it will "be fine"...
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Dec 12, 2008 07:23
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dfn_doe posted:It is an inane argument from either side of the fence, aside from the fact the language is dynamic and what was "correct" yesterday may not be "correct" tomorrow, the whole discussion is way beyond the topic of the discussion at hand. Maybe we can get back to the posts about idiot users creating stupid trouble tickets. It's an inane argument for one side of the fence. "I couldn't care less" tells me that you are at your least possible degree of caring for the thing that we're talking about. "I could care less" tells me that there is some degree of caring that you are capable of that is lower than the degree of caring that you have for the thing that we're talking about. I'm not going to be like 'hey whatever we all have opinions' just because a substantial portion of English speakers are idiots.
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Dec 12, 2008 07:35
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I couldn't care less about this stupid argument. Can we get this thread back on track?
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Dec 12, 2008 07:53
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Sock on a Fish posted:It's an inane argument for one side of the fence. I should be so lucky as to never hear it again.
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Dec 12, 2008 08:32
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This ticket came in today... The first thing I thought of was this thread.code:
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Dec 12, 2008 17:03
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Looks like us College IT people get all of the fun. I'm a Systems Analyst so I get insulated from most of the tickets, but that doesn't stop people from sending me ones that they can't figure out. These are a couple from this morning that I pulled out of the database:quote:Via email: Yes, this was really a ticket about her work email not working sent in via that same email address. quote:Hi Training and Support, I know this ticket is going to get to me since I do a lot of work on the mail system, but this is a simple case of a forged header sending a spam message through our filters. I like how he wants to change his address thanks to this though.
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Dec 12, 2008 17:36
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Phuzion posted:And despite the printer being in clear sight of her cubicle, she is too loving lazy to look at it and see how to spell the brand name. She's probably smart enough to pick up that its Japanese, so she typed it how she thought it would be in Japanese. Its kind of funny how some people can't grasp how some Japanese companies can have English sounding names. They either try to spell it like they think it would be in Japanese, or think its because they acquired an American company at some point. I've heard some of the stupidest arguments on the origin of Bridgestone and Panasonic's names over the years.
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Dec 12, 2008 17:37
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Phuzion posted:Got this in my inbox today: There should be a federal law that requires at least one person in each office or department take a class on how to diagnose printer issues. Printers are like the Billy Carter of IT devices.
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Dec 12, 2008 17:51
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dfn_doe posted:Working for a LARGE isp the tickets I encounter most frequently that betray the ignorance of the users are the ones where a user is complaining that their email to user@randomfuckingcompany.com is bouncing and that it must be a result of some sort of filtering we are obviously doing on their mail. Of course this complaint is immediately followed by a copy of the bounce message which clearly shows that the mail is bouncing because the destination mx server is reporting that the username doesn't exist. Our head of Sales was conditioned by our previous administrator to believe that anything IT told her was a lie. This was inconvenient at times. One such time involved a fairly expensive (for the amount of business this department does) website redesign with some Seattle graphic designers. It advertises the service that the department provides well enough, and has a little form for users to fill out if they want a quote on services since the range of service genuinely is wide enough to preclude putting pregenerated prices on the site. The form sends the data from hosting that we pay for to a script on the graphic design firm's home servers, which then sends it back to our mail server for delivery. I wasn't involved in the design process, don't ask. Once, no quotes came in for four days. It would be highly abnormal for even a single day to go by without a quote request, so this was cause for concern. We received an email or phone call every hour or so from either the district manager above the Sales department or the head of Sales demanding to know why email was "stuck in our server". When asked, we were told that the design firm had insisted that the problem was email getting stuck, and that the Sales department should demand that the IT department "unstick the email". I wish I'd been more familiar with Exchange back then -- it's harder to argue with timestamps and delivery logs than with a calm, simple explanation of why SMTP doesn't work that way. The head of Sales will still call every week or two and ask if there's any mail "stuck". I just quietly, gently lay my head on the desk and assure her that there's no inbound email stuck on our server this week either. And yes, I'm aware that there can be SMTP connection issues and delayed deliveries, but that would still leave the email on their mail server, not mine. :P
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Dec 12, 2008 17:58
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Ryokurin posted:She's probably smart enough to pick up that its Japanese, so she typed it how she thought it would be in Japanese. Its kind of funny how some people can't grasp how some Japanese companies can have English sounding names. They either try to spell it like they think it would be in Japanese, or think its because they acquired an American company at some point. I've heard some of the stupidest arguments on the origin of Bridgestone and Panasonic's names over the years. I think we can attribute the spelling to ignorance or laziness and not because she is trying to snub the Japanese.
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Dec 12, 2008 18:04
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Verno5x posted:Looks like us College IT people get all of the fun. I'm a Systems Analyst so I get insulated from most of the tickets, but that doesn't stop people from sending me ones that they can't figure out. These are a couple from this morning that I pulled out of the database: We kept getting tickets like that. Every one of the users said their email was hacked, and that someone was sending messages as them. I don't know if I did more harm than good by showing one of them that they can change their "from" information to anything they want just to show how easy it is for "the bad guys" to do it.
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Dec 12, 2008 18:20
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I used to work the helpdesk for a fast food chain, I was told it was a computer job, not a fryer/back freezer/malt machine/phone line/anything else but computer job. Some of the gems I had couldn't be topped at any other job I've had. mgr calls: I have 2 of the same item numbers for spring water 902 for the bottle and 902 for the case me: 903 is the case number and 902 is for each bottle mgr: no it's not me: yeah, it is mgr: so we can sell those individually and 902 is the number for the bottles? me: yes and 903 is for the 12 pack mgr: no it's not. me: yes it is here (dials into computer and brings up the inventory list) there it is right there 902 is for the bottle and 903 is for the case. mgr: no it's not, they're both saying 902. me: no, I'm giving you the correct numbers. I am looking at your computer with the correct numbers and i just found the email that tells me about the spring water mgr: well the bottles say 902 and the case says 902 me: does the case say 902 or the bottle inside the case say 902. mgr: the bottle inside the case me: that's because the bottles are 902. mgr:(silence) so i have a number for the case AND the bottle? me: yeah, that's what i've been telling you mgr: ok........  yep..... Another good one was this Me:" Thanks for calling the helpdesk this is Kraxor how many I help you" MGR:" Uh, this is blah blah, what did I call you for?" :silence: Me:" I dont' know what you called me for" MGR:" uh what's that thing" Me:" what thing?" The call didn't get much better from that point on. I have had two different actual support jobs and now I'm a net admin for a large company, and get calls escalated to me like these: "Bobbie called in wanting to talk to Kraxor. asked for her issue and she said that it's regarding the netgear and did not give further details. Checked previous calls and found ticket 5723240. Call closed by Kraxor. advised her that I'll request Kraxor to call her back" First level support is there for support and basic troubleshooting, don't even try and do your job, I closed the previous ticket because the issue was resolved, not for fun. This is obviously a new issue. I called the user back and the issue magically fixed itself. We have certain techs that are across the ocean and they apparently like to just make things up as well, which also aggrivates the hell out of me. I was installing some antivirus software on a users machine (which I already had a call for) and I saw a duplicate ticket pop in to our queue. I read it and it says <user> called and says that antivirus software isn't working on any of his machines and needs help immediately. I have the user on the phone so I ask him if he called in and he said yeah, then I told him what the ticket said and he says all he did was ask for my group and then hung up. So they are fabricating stories to make tickets and send them over because they think listening to the users is a bad idea. This is not the first time something like this has happened.
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Dec 12, 2008 19:00
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Strong Sauce posted:I think we can attribute the spelling to ignorance or laziness and not because she is trying to snub the Japanese. The new Reek-O Scent Printer!
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Dec 12, 2008 19:12
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Strong Sauce posted:I think we can attribute the spelling to ignorance or laziness and not because she is trying to snub the Japanese. If she was trying to spell it like it might be in Japanese, it would be Rîko (or Riiko) anyway.
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Dec 12, 2008 19:21
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Sorry for posting a phonelog, but it's relevant: (standard intro spiel) my internet isn't working? well, how do you usually connect to the internet? I'm using my new laptop on campus but I had it plugged in at home for a while ok, so the battery is charged, how are you trying to connect? I told you, I charged up the internet at home and it's not working
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Dec 12, 2008 19:57
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Kraxor posted:I used to work the helpdesk for a fast food chain, I was told it was a computer job, not a fryer/back freezer/malt machine/phone line/anything else but computer job. Some of the gems I had couldn't be topped at any other job I've had. POS support was hellish -- I did some in my college days. stores would try to save a buck by putting their terminals on a regular circuit instead of a UPS/ grounded circuit, and inevitably, the fryer/ icemaker/ whatever kicking up would draw enough power to make a terminal crap itself. The terminals were Token Ring, and it was common to have a counter stooge uncap the end off the a BNC for no reason, resulting in every terminal making GBS threads itself, or a cable would get melted because it was in a raceway under a salamander or a steam table or god knows what.
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Dec 12, 2008 20:03
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Lil Bukowski posted:There should be a federal law that requires at least one person in each office or department take a class on how to diagnose printer issues. Printers are like the Billy Carter of IT devices. Whoa. Flashback. I worked for a state agency (as a developer) when they got a new load of HP printers for the office areas (as opposed to the huge industrial Xerox ones for batch letter printing). Me and one other person from our office area were the printer fix-it people. We were sent to "very important printer training" that consisted of "read the display, follow the instructions".
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Dec 12, 2008 20:21
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TopShelfer posted:Also, this gem:
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Dec 12, 2008 20:39
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Waffnuffly posted:God drat this is the funniest thing I've seen in this thread. I do network support for students who live on campus at my university, so my scope of duties is already pretty limited and filtered by the main Helpdesk, but still, I've never seen anything nearly as awesome as that, not even when I cross-trained to work at the Helpdesk for a couple of weeks. I like "Please die, but first fix it."
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Dec 12, 2008 20:43
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I am so using "Reeko" from now on. That pretty much sums up how I feel about our 2027 and 3025s.
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Dec 12, 2008 21:43
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 Hey, I need the MAC address from the new printer. Can you print the network config page? Sure! It says "Add Toner Cartridge" Ok... put in the toner cartridge...? I didn't get one. Can you send me one? It should have came with one, in that white box inside the printer box. Oh, I didn't know what that was, I threw it out. I wondered why this thing didn't work right. Well, you can order one on (site). I shouldn't have to order one you should have sent me one! It doesn't cost you money, the cartridge is paid for by us...Of course these are the little throwaway backup units, and their stupid LCD menu can't show the MAC address. Yay for a 5 day wait to get this done. edit for less annoying emotes, i can't see them at work. Hoppy fucked around with this message at 22:29 on Dec 12, 2008 |
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Dec 12, 2008 21:55
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Hoppy posted:
 Or the manufacturer did, anyway.
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Dec 12, 2008 22:04
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