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couldcareless posted:What's even worse is when they get their kid that "knows a few things about computers" to start "fixing" the problem. Every time I hear a user say "Well I had my $family member / friend look at it for me..." I want to slap them with their computer and take it away forever.
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| # ? Nov 1, 2011 16:29 |
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| # ? May 21, 2013 09:17 |
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/\ The reverse situation of that is far worse. "I'll just bring your computer to my office and have the I.T guy fix it!" *Tries to sneak a MacBook Pro into a pile of black Think Pads* ZanderZ fucked around with this message at Nov 1, 2011 around 16:51 |
| # ? Nov 1, 2011 16:48 |
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couldcareless posted:What's even worse is when they get their kid that "knows a few things about computers" to start "fixing" the problem. A few months ago I had a user who was working at a customer's site when his computer started "acting funny". He did some Googling and figured he found the problem. Rather than contact us he talked with the customer's IT guy and had him break the laptop drive encryption. After that other weird things started happening - gee, I wonder why. I ended up spending 6 hours on his laptop recovering a boat load of "business critical" files while he went on and on about crappy Dell laptops and how XP needed to be replaced by the company RIGHT NOW! Finally recovered his files and wiped the drive and reinstalled XP. Ended the day by telling him to call us before he has someone who is not authorized to work on our computers mess around with anything. The funny thing is he refused for over two weeks to let us do anything because we might "make it worse". He finally relented when we told him we were not going to try and troubleshoot a laptop that did not have a company-approved installation on it, and was last worked on by someone who was not employed by us. It would be so much better if IT was considered something less than a carpet to be walked on in this company, but as far as the business is concerned IT is a cost that must be kept minimized (which is why they cut out $4m from our computer replacement budget - the whole year's budgeted amount). And they wonder why we have over 500 computers that are over 6 years old...
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| # ? Nov 1, 2011 16:50 |
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Daylen Drazzi posted:A few months ago I had a user who was working at a customer's site when his computer started "acting funny". He did some Googling and figured he found the problem. Rather than contact us he talked with the customer's IT guy and had him break the laptop drive encryption. After that other weird things started happening - gee, I wonder why. Oh god, how did they break hard drive encryption? What are you guys using?
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| # ? Nov 1, 2011 17:01 |
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ZanderZ posted:/\ The reverse situation of that is far worse. Why do people do this? Why do people think that the company is paying us to fix their mom's computer? What is the thought process that most people go through to say 'Oh sure, I will bring my personal thing in for the computer guys to do.' The company doesn't change your oil. Company accountant doesn't prepare your taxes. WHY!
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| # ? Nov 1, 2011 17:05 |
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I came into work the other day to find 4 missed calls from the same person. This person knows my start time is 7:30am yet decides to repeatedly call me at 7:00am. I clock in, start reading my emails and ring ring. He is calling me again. I decide to ignore it since there isn't a ticket in the system and he seems intent on not leaving me a voicemail. I start working on an urgent issue for my boss and my phone rings again. It is now 7:36am. My phone rings 3 more times from the same person. Then I get an email from him, subject line is: "call me." He calls 4 more times while I am helping one of the execs and he leaves blank voicemails. I email the guy and say "Robert, I am busy at the moment. Please stop calling me and emailing me over and over. If you have an issue, please place a ticket explaining the issue and I will get to it as soon as I am available. Thanks" Woohoo! Now I am in sensitivity training because I am "rude" and unprofessional to other employees. All this over opening pdf attachments.
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| # ? Nov 1, 2011 17:39 |
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You're not in sensitivity training because you were actually rude. You're there because that's the only way Robert could get back at you for not attending to his special flower of an issue on HIS timeline. HR gets leveraged as a means for revenge far more than they actually get leveraged to solve a real problem.
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| # ? Nov 1, 2011 17:44 |
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TenjouUtena posted:Why do people do this? Why do people think that the company is paying us to fix their mom's computer? What is the thought process that most people go through to say 'Oh sure, I will bring my personal thing in for the computer guys to do.' The company doesn't change your oil. Company accountant doesn't prepare your taxes. poo poo like this is why it's nice to have a policy in place that states that IT is not responsible for anyone's personal computers. If a user would like to have their computer fixed by someone in the IT group, they can negotiate it on their own time and terms.
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| # ? Nov 1, 2011 17:49 |
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Depending on who instigated the training and in what way you were consulted first I'd be tempted to make your own complaint to HR so your side is on record. For starters, have they even followed their own disciplinary policy? I'm not aware of many companies where the first stage is straight to 'training'.
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| # ? Nov 1, 2011 17:49 |
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rolleyes posted:Depending on who instigated the training and in what way you were consulted first I'd be tempted to make your own complaint to HR so your side is on record. Nothing has been filed against me. They had our whole department go through the training and left the reasoning vague and anonymous. Our IT manager and my boss are now saying our team needs to have a meeting to discuss how we are viewed within the company and how we are a service department and need to do our jobs with a smile and all poo poo horse poo poo. I don't understand how its okay for others to not follow policy, be rude to IT, disregard our schedules and priorities, basically treat us like we are supposed to get on our knees and suck their dicks. All because we are a "service" department. I need to get into a new field. 5 year helpdesk vet 
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| # ? Nov 1, 2011 18:11 |
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ZanderZ posted:Make sure you tell them a thousand times to "Put everything you wish to save on the server in the folder with your name on it." Then once you've told them a thousand times, watch as they leave right when the bell rings, without backing up any of their work. When I was working at a HS, we even had the student's \\users\$student folder bound on login to the My Documents folder, and the default for just about every program is My Documents. Students still managed to out-dumb the system; every day I had one or two people run screaming into the library between classes, trying to figure out which of the drop-in computers they were sitting at yesterday/last week/last month to try and get the local files off them before they had to turn them in the next period. Icesler posted:I don't understand how its okay for others to not follow policy, be rude to IT, disregard our schedules and priorities, basically treat us like we are supposed to get on our knees and suck their dicks. All because we are a "service" department. I need to get into a new field. Holy god, that brings back memories. Most of the people I helped were perfectly fine, but god help you if ANYTHING IT-related ever happened and it was the Union Rep who brought a complaint. He spent a month on a rampage against every individual person in the IT department because his wifi was "acting up", which we later found out was because of his microwave. God drat, that guy. OriginalPseudonym fucked around with this message at Nov 1, 2011 around 18:24 |
| # ? Nov 1, 2011 18:19 |
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Year of the motherfuckin-job! Finally. Just got an offer for a much better position helping with the creation of Rhode Island's Health Info Exchange system. With a very, very nice raise. I'm not a whiskey man myself (sorry folks), but maybe some nice brandy.
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| # ? Nov 1, 2011 18:28 |
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Cpt.Wacky posted:Laptop consistently no longer requiring password entrance. I absolutely love it when people put effort into sounding intellectual in emails or tickets. It almost always fails miserably. [all misspellings are as originally typed...] idiot posted:
customer posted:Are you some kind of special needs kid? nitrogen fucked around with this message at Nov 1, 2011 around 18:45 |
| # ? Nov 1, 2011 18:42 |
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Please note that I attempted to post in order to post a response to your reply; however my PC disfunctionality manifested itself by failing to function. Please contact me by contacting the contact information in the included information packet below, would greatly appreciate your assistance which would be great.
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| # ? Nov 1, 2011 18:59 |
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Cpt.Wacky posted:Computer no longer needs password I had a guy come up to me and complain about this, says that it just comes right up when he turns it on so I went over and had him show me. While he was telling me the problem all over again, the login screen came up and he typed his password without missing a beat, watched it load and then turned to me and said "There, just like that!" I walked away. ¯\_(ツ)_/¯
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| # ? Nov 1, 2011 19:38 |
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Our user's don't put in tickets, they call us and we either handle it or forward it up. This line of conversation makes me wonder what the guys in Tier3 thinks of us monkeys in Tier1/2.
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| # ? Nov 1, 2011 19:52 |
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CommanderApaul posted:Our user's don't put in tickets, they call us and we either handle it or forward it up. We don't mind most of you but that guy who doesn't know poo poo and escalates everything no matter what it is (Usually to the wrong place?) Yeah, that guy sucks.
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| # ? Nov 1, 2011 20:15 |
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Sounder posted:Oh god, how did they break hard drive encryption? What are you guys using? It was Pointsec Encryption, but they were bought out by McAfee and it was changed to Endpoint Encryption if I remember correctly. It works just well enough that when it screws up it renders the entire hard drive unrecoverable. In funny news I had a user come up to me yesterday in a lather about his computer not working correctly. Apparently Lotus Notes was telling him that it couldn't connect to the server and was throwing out some weird error message. I fire it up and before I can ask him anything he walks away. I had his user information so no biggy, but the first thing I see is that his password is expired. Change his password and it's all good again - call him back and he sheepishly says that he didn't want to tell me his password had expired and figured removing and reinstalling Lotus Notes "wouldn't be a big deal".
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| # ? Nov 1, 2011 20:18 |
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One of our programs has some weird issue with switching the printer around in the program that makes RDS 2008 freak out and lose the default printer and thus break printing for that session. I've yet to come up with a solution and it's not too ground breaking since most people stick to one printer. In the mean time, the work around has been go to the printer in the remote desktop session and manually change your default printer. It works fine. This one woman is having a tough time grasping this, and unfortunately she's one of the snowflakes that needs to use multiple printers. She keeps complaining about it not working, so I say gently caress it, sit down and put together a nice step by step guide on how to do it with pictures and everything. At the beginning of the guide it says "LOG OFF AND LOG BACK ON" because otherwise, you're still stuck in a session with broken printing. Her response back is "I did everything you said but it still won't work! Heeeeeeelllpppp" LogOn Time: 8:43am So angry.
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| # ? Nov 1, 2011 20:22 |
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Daylen Drazzi posted:It was Pointsec Encryption, but they were bought out by McAfee and it was changed to Endpoint Encryption if I remember correctly. It works just well enough that when it screws up it renders the entire hard drive unrecoverable. Even if it wasn't... He'd still have to loving change is password. God I hate rear end in a top hat stupid-gently caress users.
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| # ? Nov 1, 2011 20:27 |
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AlexDeGruven posted:Even if it wasn't... He'd still have to loving change is password. Stupid-gently caress users I can deal with. Stupid-gently caress users who insist YOU MUST FIX MY PROBLEM RIGHT NOW or that THIS IS ALL YOUR FAULT, YOU DID THIS or the other special-snowflake bullshit they always pile on top of it are what exhaust my patience. I've got no problems making fun of people who don't know basic things and then moving on with my day. A chuckle with other IT guys and then life goes on. It's the other poo poo that sticks in my craw and will honestly piss me off for hours at a shot. I need a different career path.
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| # ? Nov 1, 2011 20:41 |
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Don't mind me, just cleaning up Conficker... let me check the Scheduled Tasks. Gee, why's it taking so long to load--  
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| # ? Nov 1, 2011 21:56 |
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Cthulhuite posted:I had a guy come up to me and complain about this, says that it just comes right up when he turns it on so I went over and had him show me. While he was telling me the problem all over again, the login screen came up and he typed his password without missing a beat, watched it load and then turned to me and said "There, just like that!" Someone told me they weren't able to connect to VPN. I watched them double-click the desktop shortcut and immediately click the Cancel button when the progress dialog appeared.
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| # ? Nov 1, 2011 22:11 |
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Toady posted:Someone told me they weren't able to connect to VPN. I watched them double-click the desktop shortcut and immediately click the Cancel button when the progress dialog appeared.  I told you dem compooters are useless! They should do everything right away!
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| # ? Nov 1, 2011 22:15 |
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Cpt.Wacky posted:Computer no longer needs password Turns out she was upgraded from XP to 7 on a laptop several weeks ago and the TrueCrypt whole disk encryption wasn't reinstalled afterwards, so it wasn't asking for an "entrance password".
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| # ? Nov 1, 2011 22:15 |
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Daylen Drazzi posted:I see is that his password is expired. Change his password and it's all good again - call him back and he sheepishly says that he didn't want to tell me his password had expired and figured removing and reinstalling Lotus Notes "wouldn't be a big deal". The huge pharma company that shoved the million page security hardening guide, then wanted unlimited rcp as root has a new wrinkle. They are angry that hpux makes you log back in after a forced password change, and demand we "fix" it. They also seem unable to grasp the fact that HP-UX 11iv3 no longer has "Trusted" mode. They keep rejecting servers built "because trusted mode isn't turned on" Never mind that they specc'd 11i v3 to begin with... ¯\_(ツ)_/¯ (i gotta get in on this)
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| # ? Nov 1, 2011 22:18 |
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Best complaint I've heard today was in the break room, from an executive secretary. The milk from the espresso machine was coming out too frothy. I yelled "WE CAN'T WORK LIKE THIS!" 
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| # ? Nov 1, 2011 22:22 |
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Dick Trauma posted:Best complaint I've heard today was in the break room, from an executive secretary. The milk from the espresso machine was coming out too frothy. I yelled "WE CAN'T WORK LIKE THIS!" BACK INTO YOUR POD! *shoves Dick Trauma back into the Matrix*
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| # ? Nov 1, 2011 22:25 |
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Dick Trauma posted:Best complaint I've heard today was in the break room, from an executive secretary. The milk from the espresso machine was coming out too frothy. I yelled "WE CAN'T WORK LIKE THIS!" A ticket came in: FROTHY MILK IS AFFECTING PRODUCTION
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| # ? Nov 1, 2011 22:42 |
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couldcareless posted:A ticket came in: FROTHY MILK IS AFFECTING PRODUCTION You're good with computers, fix the coffee machine.
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| # ? Nov 1, 2011 23:04 |
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So I replaced a user's D620 laptop with an E6420 last week. I let her hold on to the old one to use some software that we don't have in our repository at the moment. The very next morning I get a slew of emails from her, her boss and my boss telling me she needs to come in this afternoon and give back the new one, it's all broken and nothing works blah blah blah. She she comes in, just ranting about how her new laptop doesn't work (the encryption borked on it), the old laptop doesn't work in the new laptop dock (different pin configuration) and its all suck. I take back the laptop, and she insists I take EVERYTHING. The dock, the keyboard, the mouse, she wants her old ones back (dumpstered). I tell her to hold on to the new stuff, because she'll need it when I get her new laptop fixed. She demands she gets my cell number to contact me if she has any problems. I give it to her on the condition that she only call it regarding the new computer, and only for 1 week after, as that is my limit for support. I give her another dock for her old computer. She complains that it's not hers, because hers wasn't that dirty. I tell her it's the same thing, they work the same. I get her out of there, I wrap up and go home. 2 hours later, in the middle of getting my rear end handed to me in BF3, she calls me.  Why isn't my laptop working? What do you mean? It's taking so long to start up. What did you do? Your old laptop? Yeah, its so slow. What did you do to it? Nothing, you've had it the whole time Yeah, but it's so slow to start up Do you turn your computer off at night? Yeah, every night, why? No reason. Okay the login screen is up. WHY WONT THE KEYBOARD WORK!? It takes a minute, hang on It's not working! Why won't it work! Calm down, it takes the computer a minute to find it. Okay its working now. Don't hang up. I want to make sure everything works  Okay, logging in to VPN. It's so slow. Are you sure you didn't do something to it? Okay, it works. Thanks! *click* *Goes back to facing off against T-90s with a shotgun*
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| # ? Nov 2, 2011 00:43 |
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Ridge_Runner_5 posted:We're doing a major software refresh here in the coming weeks (XP to 7) and this isn't the most encouraging story to read right now.  My users will be reasonable and happy to see new things that will improve their productivity in the long run, right? Right? Why are you staring at me like that?
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| # ? Nov 2, 2011 00:46 |
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Ridge_Runner_5 posted:She demands she gets my cell number to contact me if she has any problems. I give it to her on the condition that she only call it regarding the new computer, and only for 1 week after, as that is my limit for support. I think I found your problem. The answer was "I'm not on call, put in a ticket and someone will help you if you have any issues" but you didn't do a great job there and you caved. Is she at least good looking enough that you can blame that for being weak? It helps me to accept a lapse in judgment like that if the other person is either hot or really nice or preferably both. Otherwise I feel like a loving idiot the first time they find my cellphone number and call me after hours for some stupid loving problem. Sounder posted:
your users will be scared of new things and pissed off that nothing looks the same and the lovely programs they have had installed for 3 years are no longer being made and now run lovely and they won't want to use new programs that work better. They won't know what the start menu is now that there is no START on the loving button. They won't want to pin to the taskbar, and then suddenly once that clicks in their head that it's useful as gently caress they will not know where any program is on their computer if it's NOT pinned to the taskbar. The older they are, the more significant these problems will be for them. Some will die. Most will survive with injuries. The youngest will rise up and become leaders of your new technology revolution, carving paths of understanding through the seas of idiots you work for. Telex fucked around with this message at Nov 2, 2011 around 00:51 |
| # ? Nov 2, 2011 00:47 |
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Telex posted:I think I found your problem. The answer was "I'm not on call, put in a ticket and someone will help you if you have any issues" but you didn't do a great job there and you caved. Is she at least good looking enough that you can blame that for being weak? It helps me to accept a lapse in judgment like that if the other person is either hot or really nice or preferably both. Otherwise I feel like a loving idiot the first time they find my cellphone number and call me after hours for some stupid loving problem. Nah, I'm just a pushover.
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| # ? Nov 2, 2011 00:50 |
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Brut posted:Yeah until he brings you a monitor still attached to the power strip still attached to the socket that's been ripped out of the wall. Of course all of the carefully velcro'd cables and power strips and network cables were not unplugged, first. She destroyed 2 wall outlets for network jacks, three power strips, and two electrical outlets. Her ticket was "we need to have the computers in room 319 reconnected to the network, we rearranged the room." Nobody even noticed that they'd torn 4 holes in the wall.
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| # ? Nov 2, 2011 01:08 |
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coyo7e posted:Been there, seen that. A really ditzy woman who manages one of our grants, decided that this really heavy, 8 foot long table with 4 CRT monitors and 4 desktops beneath it, needed to be moved from one side of a room to the other. So she just corralled 4 or 5 people who work under her, had them grab it and start pushing. The thing that depresses me about these threads is the fact that they never end in "...and then they got fired".
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| # ? Nov 2, 2011 01:14 |
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Ridge_Runner_5 posted:the old laptop doesn't work in the new laptop dock (different pin configuration) and its all suck. This makes me wonder how much time she spent trying to jam a D620 on a new style docking station, and how broken each of them ended up as a result...
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| # ? Nov 2, 2011 01:25 |
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A ticket came in: Can't print from special software that uses Citrix. Motherfucker. I've called the company numerous of times, but they just go ¯\_(ツ)_/¯ to me. The problem is that half of the time, when the user connects to the server and want to print, it doesn't have the printers on the local machines. Thankfully, I managed to get the Export feature working so the user can just export from the server to the local machine and print that way, but holy gently caress, Citrix can go DIE IN A loving FIRE. And this is just only one of many special software we use that uses Citrix - and each one requires a different version! gently caress ME.
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| # ? Nov 2, 2011 01:27 |
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RadicalR posted:Citrix can go DIE IN A loving FIRE. and I'm betting neither citrix nor the software is backwards compatible 
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| # ? Nov 2, 2011 01:40 |
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| # ? May 21, 2013 09:17 |
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mono posted:This makes me wonder how much time she spent trying to jam a D620 on a new style docking station, and how broken each of them ended up as a result... I had a user at my previous gig who said "Ridge, this laptop wont dock!" and then showed me by literally slapping the laptop onto the dock over and over again, from no single angle in particular, just all the wrong ones.
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| # ? Nov 2, 2011 02:27 |
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