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Hazzah, I have been voluntold to take first aid training on Tuesday. Even more "certs" for me
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| # ? Feb 16, 2012 16:30 |
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| # ? May 19, 2013 02:07 |
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blackswordca posted:Hazzah, I have been voluntold to take first aid training on Tuesday. Even more "certs" for me I loving dare you to answer every question as though it's a networking class.  "What do you do when you suspect the victim may be going into shock?" "Enable eth0 and assign it to the management VLAN."
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| # ? Feb 16, 2012 18:19 |
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fatman1683 posted:I loving dare you to answer every question as though it's a networking class. "What do you do when you suspect the victim may be choking?" "That is a normal reaction for a user with an HP printer. Stop and restart the spooler, again, and advise the customer to not cheap out next time"
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| # ? Feb 16, 2012 18:28 |
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How do you properly deploy an AED? ed nat cardiac source list 1 pool external overload!
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| # ? Feb 16, 2012 18:39 |
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Have you tried dying and coming back to life again?
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| # ? Feb 16, 2012 18:49 |
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Have you turned it off and turned it back on?
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| # ? Feb 16, 2012 18:57 |
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Check the warranty.
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| # ? Feb 16, 2012 19:10 |
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We only promised you a callback in 4 hours, not a solution.
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| # ? Feb 16, 2012 19:15 |
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I managed to skirt the sharepoint workshops this week. 
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| # ? Feb 16, 2012 19:49 |
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blackswordca posted:Hazzah, I have been voluntold to take first aid training on Tuesday. Even more "certs" for me Well, after fixing roofs, moving desks, electrical wiring, fixing the coffeemaker and whatever else breaks, the natural progression is to start having us fix people too.
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| # ? Feb 16, 2012 19:54 |
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This loving place... I swear. Apparently, someone was loving around in the web filter configuration (which we don't actually use for web filtering, since we're a publicly funded University, which is a no-no) and blocked a whole ton of poo poo a few minutes ago (here, bbc.com, msnbc.com, etc etc etc). Apparently they realized their mistake because it came back pretty quickly. I've maintained for a while that it scares me working here, because the people who support a lot of important poo poo really don't know how that poo poo works. Just one more example.
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| # ? Feb 16, 2012 19:54 |
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Brut posted:Well, after fixing roofs, moving desks, electrical wiring, fixing the coffeemaker and whatever else breaks, the natural progression is to start having us fix people too. Ill just start pre-diagnosing everything as Bubonic Plague and see what happens.
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| # ? Feb 16, 2012 20:18 |
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Brut posted:Well, after fixing roofs, moving desks, electrical wiring, fixing the coffeemaker and whatever else breaks, the natural progression is to start having us fix people too. "I didn't do anything, I just came in and he was there bleeding to death with a knife in his chest. Can you fix him? There's a super important presentation in 10 minutes!"
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| # ? Feb 16, 2012 20:28 |
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Cthulhuite posted:"I didn't do anything, I just came in and he was there bleeding to death with a knife in his chest. Can you fix him? There's a super important presentation in 10 minutes!" On the flip side: "I just stubbed my toe. I need emergency help with this right away!!!!! Please send some ASAP!!! I have a presentation two weeks from now where I have to stand all day for 20 minutes!"
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| # ? Feb 16, 2012 20:41 |
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psydude posted:On the flip side: "I don't know how I did it, I was just walking and swinging my feet out at awkward angles for no reason. That won't cause you to stub your toe, I do it every day!"
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| # ? Feb 16, 2012 20:47 |
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"Ive been bleeding out of my eyes and ears for weeks now. I thought it was normal. All I did was browse the internet like normal... no, I didn't rub a plagued rat all over my body, what are you talking about? Im not stupid"
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| # ? Feb 16, 2012 21:47 |
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CPR and medical dispatching are the only two certs I've had so this all seems relevant to me.
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| # ? Feb 16, 2012 21:59 |
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Dick Trauma posted:CPR and medical dispatching are the only two certs I've had so this all seems relevant to me. I'm a military firefighter and smoke diver.  
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| # ? Feb 16, 2012 22:24 |
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I forgot that I'm allergic to shellfish and I'm going into Anaphylactic shock again, why do you let this keep happening? Why can't you fix this for good? God you're useless!blackswordca posted:Have you turned it off and turned it back on? 
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| # ? Feb 16, 2012 22:29 |
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Notes my co-worker left in a ticket, returning a voice mail left on our support line.quote:customer needs help setting up a new mac.
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| # ? Feb 16, 2012 23:18 |
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kensei posted:Notes my co-worker left in a ticket, returning a voice mail left on our support line. yeah if someone says "what" when I ask them to click, I'm pretty sure I'm walking away.
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| # ? Feb 16, 2012 23:55 |
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kensei posted:Notes my co-worker left in a ticket, returning a voice mail left on our support line.
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| # ? Feb 17, 2012 00:28 |
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kensei posted:Notes my co-worker left in a ticket, returning a voice mail left on our support line. My favourite thing to do with someone who can't use their new Mac is to tell them to go to an Apple store with the computer. It's petty but I never get sick of it.
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| # ? Feb 17, 2012 00:30 |
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pseudomonkey posted:My favourite thing to do with someone who can't use their new Mac is to tell them to go to an Apple store with the computer. It's petty but I never get sick of it. I particularly like "I thought Mac never had any problems."
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| # ? Feb 17, 2012 00:39 |
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kensei posted:Notes my co-worker left in a ticket, returning a voice mail left on our support line. What kind of company do you work for that these people are a "customer" yet have never used a mouse before?
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| # ? Feb 17, 2012 01:00 |
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TenjouUtena posted:I particularly like "I thought Mac never had any problems." I secretly dream of the day someone gives enough of a gently caress to write an iPhone virus, even though our entire company uses iPhones (except me and my boss) and we would be forced to deal with it.
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| # ? Feb 17, 2012 01:20 |
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Brut posted:What kind of company do you work for that these people are a "customer" yet have never used a mouse before? We are an ISP that has moved to managed service and colocation, but we still have a bunch of residential dial up and DSL customers. These people just bought a Mac, and have no idea how to use it (obviously). They called back and he got them set up with email all the way to the end when they decided that they really wanted a new email address for the wife, and not to set up the husband's account. He walked thru it again with them. He is a patient man, I could not have done it.
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| # ? Feb 17, 2012 02:25 |
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We're upgrading our network backbone from a mix of 802.11b wireless and 100 megabit ethernet, to 1 gigabit ethernet all the way through, with one run being a 2 gigabit aggregated line so we can push backups across the building faster and not have backups in the same room as the main servers. We bought 5 brand new Dell PowerConnect switches and, since our cisco guy quit, outsourced the configuration to a local IT firm that's usually been really good to us. All I had to do was get the switches on the network, with remote access setup, so that the off-site guy could VPN in and do the aggregation and cisco poo poo. Easy enough right? I get all that done, the off-site guy begins work on configuring the poo poo I don't know how to do and a bit later I get an email. "I lost connection to the switch, could you take a look at it?" Turns out he setup link aggregation on the 2 ports I had already plugged in just to get the things on the network. I change the ports, and they reconnect. He jokes he should have checked which ports were in use before doing poo poo. Today I get another email. Turns out link aggregation doesn't work on those switches unless you run a firmware update, which he did, and now he can't connect again. I reboot the switch and also can't connect. Finally I jack into the serial port and watch the terminal as it boots... the firmware update soft bricked the switch. Fortunately we had a spare. I disconnect the broken one, log in to the spare, set it up so the off-site guy can get in and with the same ip/name as the broken switch. He gets it going and starts working on switch #2... which also gets soft bricked when he runs the firmware update. Awesome! Now we have 5 brand new switches, 2 of which won't boot. We now have to take them into his office so he can try and flash the firmware locally rather than over the VPN and get them working again. I guess that's what we get for buying Dell.
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| # ? Feb 17, 2012 02:31 |
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I love those people who tell you "I'll be back in the office after 2:30pm so can we tackle this IT issue on my computer after that time?" You then call them back at 2:50pm because you finally finished resolving an unrelated problem and the response is "I thought we agreed that you were going to call me AT 2:30PM, it's now 2:50PM and I have to attend a meeting at 3PM." First, you didn't tell me to call you at exactly 2:30pm. Second, you never told me you were going to be in a meeting at 3pm until this very moment. Fix your loving communication and stop being an rear end in a top hat.
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| # ? Feb 17, 2012 03:48 |
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Frozen-Solid posted:switches: I guess that's what we get for buying Dell. Pretty much.
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| # ? Feb 17, 2012 06:34 |
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This came in today. "Hey we need this program deployed agency wide by the middle of February." Agency standard is two weeks but get me the software and we'll get it done as fast as we can. Maybe we can get you an exception... "Well, the program isn't actually working yet."
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| # ? Feb 17, 2012 07:19 |
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spidoman posted:This came in today. Look at it this way, middle of Feb is the 14th. You have nearly a year to get it done!
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| # ? Feb 17, 2012 08:28 |
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Frozen-Solid posted:Awesome! Now we have 5 brand new switches, 2 of which won't boot. We now have to take them into his office so he can try and flash the firmware locally rather than over the VPN and get them working again. I guess that's what we get for buying Dell. Dell Powerconnect is just rebranded brocade. Or it used to be at any rate.
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| # ? Feb 17, 2012 13:29 |
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Great ticket came it amazing way to start the day, paraphrased Subject: files won't open "All production file types won't open it has some file extension .aes (something about 1024 bit) and there is a message saying to pay X to get the data back. I ran some A/V scans but nothing the files still won't open! " After explaining they are pretty much hosed I get asked "Well can you hack it?" Yea, I will get right on that! oh I will need my pay for the next 1 million years it takes to decrypt 1024-bit AES encrypted files, up front please. Can't wait to explain why you need to update IIS\web facing windows server constantly, AV != IDS/IPS, ect ect.
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| # ? Feb 17, 2012 13:49 |
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Corvettefisher posted:"All production file types won't open it has some file extension .aes (something about 1024 bit) and there is a message saying to pay X to get the data back. I ran some A/V scans but nothing the files still won't open! " Not really a solution but http://xylibox.blogspot.com/ has a bunch of links to ransomware-unblockers, http://support.kaspersky.com/viruses/deblocker http://virusinfo.info/deblocker/ https://www.drweb.com/xperf/unlocker/ http://www.esetnod32.ru/.support/winlock/ Might be worth a shot if anyone's trying to save friends/private customers files.
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| # ? Feb 17, 2012 13:57 |
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thank you good sir, I was un aware of this tool err well those sites. No no such luck with the sites trying john the ripper and leaving it for the whole weekend, feels good to have a ATI 6970 at disposal even if I won't realistically get anywhere Corvettefisher fucked around with this message at Feb 17, 2012 around 16:13 |
| # ? Feb 17, 2012 14:07 |
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When I worked at compUSA, I had a customer who had either never used a computer before in her life or was the best troll I've ever seen. I spent 30 minutes showing her how to do basic things on a computer. Then she left without buying anything. I'd like to think that I did a good thing by teaching someone the rudiments of modern technology but I remember just being kind of annoyed that I spent all that time and didn't even get a sale.
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| # ? Feb 17, 2012 15:56 |
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Corvettefisher posted:It gets.... dull. I like to interact with humans every once in a while I always liked the Mitchell and Webb sketch: http://youtu.be/co_DNpTMKXk Possibly NSFW due to language.
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| # ? Feb 17, 2012 16:45 |
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RubberJohnny posted:I always liked the Mitchell and Webb sketch: Oh god, this one was broadcast at the same time as I started home-working. I am not saying any more than that.
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| # ? Feb 17, 2012 17:23 |
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| # ? May 19, 2013 02:07 |
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rscott posted:When I worked at compUSA, I had a customer who had either never used a computer before in her life or was the best troll I've ever seen. I spent 30 minutes showing her how to do basic things on a computer. Then she left without buying anything. I'd like to think that I did a good thing by teaching someone the rudiments of modern technology but I remember just being kind of annoyed that I spent all that time and didn't even get a sale. Most likely her accomplice was looting everything he could while she distracted you for a bit.
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| # ? Feb 17, 2012 19:14 |
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