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CitizenKain posted:TL:DR - Dropped a server after forgetting it, make sure you count the number of cables you need twice, this goes double for ports, check your fiber cables, and don't attempt to mix modules unless you know for a fact they work. A little off-topic, but what kind of education/certifications do you have? This is pretty much the career path I'm trying to get into. I have PMs if you don't want to assist in this derail.
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Jun 29, 2009 17:52
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coyo7e posted:The old head it administrator got drunk on the year before I started, and sucked up a bunch of spilled magenta toner in front of someone's office door (back when they still tried to refill them instead of just shipping them out to have it done for us) with a vacuum that wasn't a level 5 whateverthehellthey'recalled filter. The dark brownish carpet is still visibly pink for quite a distance up and down that hallway. So is the ceiling. Toner has the single strangest physical properties I've ever seen in a solid. It pours like I'd expect some evil concoction to pour. I think I have the black lung from working in a printing center and handling toner.
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Jul 2, 2009 20:10
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ab0z posted:I would have whipped out my junk and whizzed on his desk right there. He would have said "WHAT THE HELL ARE YOU DOING" and I would have replied "hey. This makes as much sense as what you're telling me, rear end in a top hat." You didn't have to sign the pull slip? When I worked for Staples and Best Buy, both the manager and the recounter/cashier had to sign. Also both companies allowed for $5 variances each shift.
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Jul 16, 2009 19:41
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TheElectronicOne posted:I hate to be the contrarian here, but it's not like they're making an unreasonable request. I mean, putting medical records on an iPhone is a little bizarre but if we could just bring hardware/net security into the 21st century it would be quite simple to implement. For the record, Meditech already has some iPhone support in it's newest versions. I'm not sure what it entails though. e: again, not to be contrary, just an fyi.
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Jul 30, 2009 21:58
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brc64 posted:Oh, can you fix my computer so that my email automatically goes to the printer? That would be great. This makes me think of those digital mailbox systems for the elderly that do exactly that.. I can't remember what they were actually called though.
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Jul 31, 2009 18:07
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Spermy Smurf posted:Put a construction grade garbage bag around it then. That always quiets mine down. You're all doing this wrong. You have to stop the noise at it's source! Find the loud fan and jam a stick into it. Works every time, 100% noise reduction.
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Aug 13, 2009 17:31
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Shin-chan posted:I got this exact same ticket this morning. The user even went on to say "Can I get help from you or do I need to call Best Buy to help me connect again?" And if I were the monkey at BBY getting this call (and I was for a long time) the answer is ALWAYS "I'm sorry, but we are unable to perform technical support via phone for liability reasons. If you would like technical assistance, please contact 1-800-GEEKSQUAD or your ISP directly." I was an agent, and we got these non-stop. They bought a router and apparently expect the retailer to walk them through setup. e: Casao posted:Well, this is fun. We've had at least two tickets today over the new in-development process for EDI files. I think we may work for the same company. I don't suppose you do anything related to medical information systems? Our marketing likes to sell/promise things that haven't been developed yet. Then our development likes to cobble them together with no QC and then we're expected to implement and support it with zero documentation. It's fun. Dragyn fucked around with this message at 21:56 on Sep 1, 2009 |
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Sep 1, 2009 21:54
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Diocletian posted:You mean the computer needs to be PLUGGED IN to work?! I thought it was WIRELESS! There is such a thing as wireless power. It's called lightning, Tesla was working on it. On a less sarcastic note, there has been research/dev on wireless power for low-power devices (ipods, cell phones) in metro areas.
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Sep 2, 2009 15:34
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mattfl posted:I do support for a piece of medical software that has both inbound and outbound HL7 messages, they are such finicky things and the amount we charge customers to setup new ones is such a ridiculous price! The slightest network interruption between the two interfaces will completely screw everything up resulting in us having to restart our interface and then having to get the client to restart the other end. Such a pain in the rear end. HL7 buddies!  I can't even explain the screwy things I've seen these interfaces do. Or just how loosely the word "standard" is used. I don't suppose you work for a large medical HCIS software company around Boston, do you? For the restart thing you mentioned, we have a system wherein the interface toggles the socket every x amount of time it's inactive. Sadly, it only works when it wants to. Dragyn fucked around with this message at 18:32 on Sep 18, 2009 |
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Sep 18, 2009 18:27
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Lysidas posted:I loathe HL7. I know, mine does, it's good job security until someone gets off their rear end and writes a good standard for this. DICOM is annoying. What kind of system can't accept an order number because it's more than 15 characters.. get with the times, DICOM! I do integration with PACS systems among other things.
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Sep 18, 2009 20:21
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PopeOnARope posted:Welp, I just got a laptop in the shop with 3 COAs. It's amazing how foreign the concept of licensing is to users. I guess the real question is, what order did those COA's get put on it? Original XP -> Vista ("I don't like it, but I don't have an XP CD to reinstall it") -> XP OEM (Buys XP OEM license/discs) They just like to throw away money.
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Sep 21, 2009 17:37
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ab0z posted:Customer 2: This reeks of a non-technical person trying to use terminology they have no grasp of. That first line, with the question marks drives me insane. I have clients and managers who constantly place question marks where they make no sense at all.
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Sep 29, 2009 18:13
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We have a server? for our email? and I need your help
Ok sure what is it?
What?
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yaoi prophet posted:I have a hard time believing the acronym in this wasn't intentional. Oh  I'm also an Application Support Specialist although, depending on the place I look I'm many things: Implementation Specialist C/S Interoperability Specialist Application Specialist I usually claim my full title to be Implementation Specialist in C/S Interoperability
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Oct 1, 2009 20:59
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Wow. I learned why American beer sucks today (beside it being mostly watered down). Thank You I'd say I'm sorry to derail, but we're well past that point now. I'm in the US, and I can't stand most domestic beers outside of a few microbrews. I drink the big imports, but I imagine they are so much better in their native countries.
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Oct 9, 2009 19:05
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Un-l337-Pork posted:The only mass-produced American beer company that is widely available and seems to put out some good stuff. Still prefer the microbrews, but depending on where you're at (a bar), they are either unavailable or expensive. Sam Adams is fighting long and hard to keep their microbrew title, even though it isn't even vaguely true anymore. One of the few beers that makes me proud to be an American. Octoberfest is gross though. I wanted beer, not pumpkin.
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Oct 9, 2009 22:27
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CitizenKain posted:Can I work with you, you guys sound fun. No one just sat around and shook their pedometer for 8 hours a day at their desks? I would.
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Oct 28, 2009 20:14
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Yaos posted:Somebody here was confused about setting up an auto-reply for Groupwise, he used "reply to" for the rule and typed in 'Everybody' because he wanted to reply back to everybody that sent him an email while he was out of office. When somebody sent out a newsletter to everybody, the guys autoreply did the same thing. Somehow he set it up so that it would reply to everybody about 270 times per email account. I can't figure out how he did it, as there is no option to send one email to everybody for each person in the recipient list. Maybe I'm missing something, but it sounds to me like he got the newsletter, autoreplied it to everyone, including himself, and started a loop. I'm not familiar with Groupwise at all, so feel free to call me stupid.
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Nov 3, 2009 22:39
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MJP posted:... - fixing hardware issues and never dealing with end users - simply no longer exists, at least not outside of Geek Squad. D: Not the case at GS at all. I promise.
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Nov 4, 2009 21:06
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monkeybounce posted:Definitely not the fixing hardware issues part. I'm not going to defend the company as a whole, but for the most part the agents aren't terrible. The systems forced upon them by corporate and the repair centers are the biggest issue. It's still a step below help desk.
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Nov 4, 2009 21:37
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AutoArgus posted:What in the gently caress. What did poor Elmo do?
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Nov 5, 2009 21:58
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brc64 posted:This sort of reminds me of an issue that I occasionally encounter on my laptop. Sometimes it just thinks that I really, really need to be using the ctrl button. Everything I click will act as though ctrl is being held down. I don't think it's sticky keys or annoying keys or whatever the gently caress those accessibility options are because I don't get any sort of notification. When it happens, I usually just end up having to reboot. Actually I had a problem like this on my desktop and went so far as to replace my keyboard, only to have the issue persist. I did a full restore to the base OS, no applications, no nada, different mobo, no opticals connected, bare minimum hardware.... It was my mouse. Bought a MX Revolution, never happened again. I do miss my Logitech MX700, it was a soldier of a mouse. AutoArgus posted:This user has a Phd, but the second they get infront of a computer, the ancient caveman impulses apparently come out -hard- My mind read that like a haiku. I think I like it that way. Dragyn fucked around with this message at 23:36 on Nov 13, 2009 |
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Nov 13, 2009 23:27
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ErIog posted:This is what companies should be looking for when they hire IT people, and IT people should be trained in doing this better than they are. I pretty much have my job thanks to very few other people being able to communicate with management and users. I hate to continually mention Geek Squad, but a quick note on this. It's actually a standard question in the GS hiring practices to ask the applicant to "explain bad HD sectors as they would explain it to their grandmother". I'm waiting for someone to come back with "alright, my grandmother is a CIO".
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Nov 16, 2009 18:13
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Variable 5 posted:As computers/technology in general get easier to use, the underlying systems are getting more and more complicated. And the gap between the simplicity of the user interfaces and the underlying code gets larger and larger, which means at some point when the poo poo breaks, ain't no one gonna be able to fix it. This is a positively beautiful statement, and I feel that this should be taught in grade school to explain why IT people throughout your life will be cynical and angry.
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Nov 20, 2009 18:42
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krylex posted:They left one of their diagnostic/recovery disks in the cdrom drive, though. I wonder if it's got anything useful on it. If it boots the machine to a black screen with orange text, hold onto it, it's an "MRI" and pretty useful. Also, any of the techs at my (former) store would have run WinSockFix first.  ninja edit: appears I've been beaten, and actually the MRI has a winsock reset tool on it as well. Fyi, the auto-cleaning tool is called F.A.C.E now. Dragyn fucked around with this message at 17:39 on Nov 23, 2009 |
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Nov 23, 2009 17:37
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kensei posted:I would be interested in knowing what all they use there for diagnostics. Would you be willing to list what all is on the CD? I can tell you from my experience, the primary diagnostic tool (hardware wise) is a Eurosoft product, along with a script to run all the tests and report back at the end. There isn't really a software diag tool outside the normal tech stuff, anti-spy, common reg fixes and probably most handily; it's own PE environment.
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Nov 23, 2009 18:47
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Serious Business posted:I got a hold of a MRI disk once, it didn't impress me at all. It's good for doing a lot of computers at once but if you want the job done right you're better off doing everything manually. I think you're making two bold assumptions about how Best Buy operates their precincts. First that they care about about quantity v quality and secondly that the agents they hire (for the most part) are legitimate technicians, as opposed to salesmen who know Windows. The vast majority of the time, I had 7-10 computers running spyware removals at the same time. Once they passed a Webroot system scan, and didn't have any overt issues, it was done.
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Nov 23, 2009 19:26
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brc64 posted:How the gently caress are these people getting jobs and I'm not? Seriously, that sounds like my ideal job. (at this point in my career)
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Dec 3, 2009 23:27
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coyo7e posted:If they get pissy after that, I give them a Geek Squad price list, and tell them I'd be happy to work on their machine promptly, for half of what Geek Squad would charge. The irony, of course, is that GS can only hit maybe one of those targets at a time.
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Dec 8, 2009 19:08
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ab0z posted:I don't know anything about DNS. Is it that you can't have an A record point at a local private IP? This is my thinking too, but my highest level of education is a Net+.. so I'm probably wrong.
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Dec 11, 2009 19:35
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Farking Bastage posted:Looks like a pretty generic "your code is broke" message to me. If memory were making GBS threads itself, I'd really expect the user to complain of a more inconsistent issue and likely BSODs. I also find it interesting that "read" is in quotes.
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Jan 4, 2010 21:18
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Wheany posted:I used to be an IT guy at a fire station. The fire lieutenants (or whatever their ranks or titles are) would take pictures from scenes of fires for presentations. The problem was that they would just add the 5 megapixel photos straight from the camera to their Powerpoint slides and scale them in there. And of course other lieutenants would copy the power point files into their home folder and so on. ...and now they're doing this with 12 megapixel cameras. e: To contribute: I have a lowly 17" 4:3 on my desk. I hate coming from my home machine with dual 19" wides to this and trying to accomplish things. Dragyn fucked around with this message at 23:33 on Jan 14, 2010 |
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Jan 14, 2010 22:43
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AutoArgus posted:Putting another vote in for Google Voice. It can work almost like a proxy for telephones, its awesome. Plus, getting texts of the voicemail messages left behind is handy as well for when I'm off in a rural area and service cuts in and out. Rather than having to keep calling to check, it just shoots the transcript over soon as it picks up a signal for a few seconds. Granted, some of the transcripts are hillariously bad, but still nice to have. This may not really be the place for it, but as long as we're on the topic.. I can't figure out how to get it to leave my drat voicemail in the mailbox so I can listen to it if I'm not at a PC. The transcriptions are usually hilariously bad as you mentioned, but they really aren't helpful at all a good amount of the time.
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Jan 19, 2010 18:27
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Farking Bastage posted:Grrrrrrrrrr!!! I'm going to rebuild this god drat thing one more time before I explode into an alcoholic mist. Any time this fucker creates a new profile in XP, even with rebooting disabled in the startup and recovery tab as well as the F8 preboot menu, it pops back to POST. Didn't you try both reimaging and reinstalling from scratch... Shouldn't that have fixed it as well?
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Jan 25, 2010 20:41
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ErIog posted:It seems like that would be a useful service. Form IT policy letters that explain the general stuff like, "We don't know your password. We can only reset it." I might even pay for a service like that if they included screenshots. I'd considered writing documents like this and creating a web site of legitimately useful tips like these for end users. You know, like the tips that are useful, "Why no one should ever have to ask for your password", as opposed to "how to import an image into Word". Maybe I'll get off my rear end and write some of these up.
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Jan 26, 2010 17:10
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coyo7e posted:Yeah, the issue is that there are PLENTY of "computer guys" out there who - at this point - may have grown up without ever hearing those sweet dulcet tones redialing 99 times until you got through the busy signals. You're making me feel old at 23. I think it's going to be strange to explain to my kids some day that we weren't always connected to the internet. We had to dial in and wait.. and wait.. and wait. Although, I'm sure there are a few people in this thread who's IT cred precedes the internet's consumer inception. Maybe even it's initial inception.
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Jan 26, 2010 22:56
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g3k posted:Exactly. We use a type of rainbow table to accomplish this. EFS was another thing I had to learn, we can build a custom dictionary file based off of keywords on the registry/stored passwords/other things. It's pretty neat stuff. I'll never use it where I'm at, but it's still cool to know. This is truly ask/tell thread worthy. I'd love to read all about the industry.
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Feb 11, 2010 20:09
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brc64 posted:I had a minor victory today... I got a development team to admit they were wrong after they adamantly defended their case. They tried to tell us that our HL7 interface didn't meet spec, and that we needed to make changes to our side. What makes this particularly interesting is that we actually get our custom interfaces from a 3rd party and I'm not actually a programmer, but since we're the party in the middle, I was the contact. If you tell me the vendor in question was Siemens it will make my day. That sounds just like them. I hate Siemens..
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Feb 23, 2010 18:29
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Bolkovr posted:I stopped by Best Buy today and as I walked by the Geek Squad or whatever it's called , there was a huge beige tower case with a 5.25" floppy drive and a Travan tape drive on the bench. I had to chuckle because it's either some old man's PC running Windows 95, or a company's 'server' that finally died. I simultaneously wished I got to deal with it and also was glad I didn't. Most definitely the first one. One of my cowrokers (also a goon) spent the better part of three days trying to shoe-horn a NIC into a Win95 box that was just having none of it. NeuralSpark posted:I wonder what percentage of the the Geek Squad force could ID a Travan drive? Or could figure out how to use it if given 30 minutes. Bout 10% most of which were in my store and left after corporate decided we were salespeople and not techs. Crowley posted:Could they even set the ID on a SCSI drive? See the same 10% marked above. Entry level technicians looking for resume fodder. We all leave pretty quickly. Dragyn fucked around with this message at 22:32 on Mar 8, 2010 |
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Mar 8, 2010 22:28
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frabba posted:Man, I remember when I was drat happy to have that 1.44 MB. In a similar situation, I still find uses for my 16Mb USB1.1 flash drive. Worth every penny. \/\/\/\/\/\/\/ Seconded, I'm 23 and I used them on a fairly regular basis in school Dragyn fucked around with this message at 22:10 on Mar 16, 2010 |
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Mar 16, 2010 21:51
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When I was in high school I was taught the difference by being told to imagine the slash a little drunk standing up. If he's leaning forward, it's a forward slash, if he's leaning back, it's a backslash. We can go back to the old days and call backslash a "whack".. but I think that will just make more confused users.
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Mar 23, 2010 19:26
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