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Superhaus posted:I pushed her keyboard drawer down, as she had it jammed up against the underside of the desk. Even better is when one of the jammed keys is causing Windows to beep frantically. I had one poor woman call me twice in an hour with the same damned beeping noise. She had the decency to be humiliated after the second time. Stuff lying on keyboards is another source of calls-that-will-get-someone-called-a-moron-eventually. I have a fantastic "bedside manner" when I'm making a desktop call, but I'm the IT manager (I'm the only full-timer in IT, and orders of magnitude better than the last guy) so I can get away with apply an icy stare while someone works out the inanity they've just committed. To improve on an already wonderful support environment, my two problem users went in the first round of layoffs. One was the "email complainer" and "personal laptop" guy. His philosophy on email was pretty much that if he's hit send, they've read it and anything slower than that is a problem. The personal laptop was his wife's actually and it was dropped on my desk first thing one morning accompanied only by the words "fix it". The other "dearly departed" was a woman I wouldn't have invited to her own going-away party. She was a whiner and a project manager although often actually competent. But that didn't stop her from interrupting my lunch once to complain that her laptop had lost network connectivity. Turns out she had caps lock on, as was clearly indicated in the authentication dialog that had stumped her. Thank loving God we don't lock accounts after repeated failures. I think we'd be ok at the new place, but my last job (major advertising office in San Francisco with an international reputation) was plagued with lockout tickets. Well, the holding company that owned us (one o the big three in advertising) was taking NO chances with Sarbannes-Oxley compliance so you needed two signatures for an ftp site and passwords were on a 90 rotation with no re-us; this lead to "lastname##" passwords. And people still forgot them regularly. To cap things off, the master directory in London was pushing stale data back to use. Stale data like account lock status and passwords... Once. A. Goddamned. Hour. (or so). Worse, there was a window when they'd actually catch the change so it'd work about half the time. And the window wasn't regular so we couldn't just only unlock accounts between 10 and 30 minutes past the hour (for example). That system drove users to profanity on a daily basis. And London didn't give a poo poo about the colonies so they took six months to do anything about it. I respect some of the guys who run that place, but it's a loving clown college. Some guys I'd turf out, a few I'd give generous severance packages so they can recover from being massively burned out.
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| # ¿ Dec 7, 2008 18:31 |
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| # ¿ May 20, 2013 04:05 |
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Spazz posted:At this current one, I've had people wait outside of the restroom looking busy up until I come out to ask me a computer question. I've been there, and I have a System for ending this problem. It's simple. You're the PC doctor, so make your rounds ! Don't sit around waiting for tickets, grab a clipboard and just go walk around looking for trouble... tickets. This helps your relations with the user community immensely. They get to see you when there isn't a problem annoying them. You'll get a lot of "while you're here" and "if you have a minute" type things. This resolves a lot of the small frustrations the users have, which is your job if tickets matter. They stop interrupting you the only time they see you. Rounds are also a great time to catch up on the little tweaks and fixes you've been meaning to do. Everyone wins. Even the boss is happy. Remember that clipboard ? It's essential. Every question you answer and every quick over-the-shoulder fix or even a "look at this please ?" gets written down. Put paper in printers (and note it down). Anything you can fix that's showing a red light you fix. Later you go back to your desk and log everything in the ticketing system. And close it immediately. Not only will your boss start hearing people say nice things about you, but this can really boost your metrics. This is also "being proactive" and your boss (or his at least) loves it. Keep your eyes open for anything you can do to prevent a helpdesk call. And do, do, do put everything into the system. If you're lucky, you can hang out with the cool groups for a couple hours each day and log enough tickets to still look good. Pay special attention to HR (who can tell your boss to shut up), Finance (work to the Three Fs: Fix Finance First), Sales (they're buttholes, but have cool stuff sometimes) and anyone else who actively makes the company money. If the sales manager loves you because you keep dropping by and fixing poo poo they haven't had time to call in about, then you've got important backing inside the company. Keep the HR manager's printer stocked with paper and you'll deal with less petty bullshit. By the way, you can't take notes on your smartphone. There's something about a competent person making notes on a clipboard that sets off an authority figure reflex response in most people (at least in corporate America, probably most of the world (c'mon, you KNOW it works in China)). If you keep up your grooming and maintain a semblance of dignity you get treated like an authority figure. It's a learned behavior picked up in school at an early age, use it. A clipboard is also the essential tool for the corporate explorer. If you work IT in a large building, or better yet a campus of some sort that clipboard and your IT badge are your license to explore. While I wouldn't try this at a secure facility, in any corporate setting the man with the clipboard and an intent look on his face can go anywhere with no questions asked. If you have an IT access badge, it's just gravy. If you get busted but not caught red-handed doing something, just claim inventory and ask where something is. If you get fired, it was a secure facility and I don't wanna hear about it. Ok, I'll read the thread and might even 5 it, but don't bitch to me. Lastly, do your rounds VERY irregularly or you'll get crap from the self-entitled assholes when you don't come by when you're expected. Especially don't show up every single time a particular group has bagels, skip one now and then so you don't come across as a greedy rear end in a top hat (protip: befriend TWO groups with food). Do this. If you work desktop support, loving do this. Less stress, more friends in the office, fewer people leaping in your path with questions the few times you put in an appearance, and quite possibly the best stats and best user reviews in the department. tl;dr Make rounds like a doctor, carry a clipboard. But read it all if you desktop support.
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| # ¿ Dec 11, 2008 04:38 |
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Doc Faustus posted:Oh lord you have no idea how much that post makes me want to murder you. My office is divided with two different groups providing support to the same people. The ONE remaining guy from the old group does exactly this: he wanders the halls, looking for tickets. The System doesn't work if you don't actually fix poo poo. Here's your chance to show him up.
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| # ¿ Dec 11, 2008 15:10 |
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haljordan posted:People sometimes complain that you "treat them like a moron" because you ask them basic troubleshooting steps. Listen, I don't custom tailor my troubleshooting because you're a "computer genius". If you're calling me, you don't know what you're doing, so just let me do my thing. I had to do that for a friend just last night. Miserable from a cold I answer my phone. One of my best friends finally plugged in the $20 Dell she got from work without an OS. I picked one up and combined the best components into a machine for her and installed an OS. She sets it up, it powers up but the monitor displays nothing except the No Signal logo. Fortunately she called before she got to the hair-pulling phase. I don't think it's hardware, it was running before she took it home. I did have her jiggle the VGA connector in case the card was loose (I had swapped graphics cards, but the good one didn't work). Nothing. She was frustrated, I'd put time into a good setup for her. I dug through everything and finally.... "where is the monitor plugged in, up top with everything else or down below by itself ?" Whew, she had it in the disabled onboard video port. Not bad for a guy with a fever. For those suffering through tickets where it's a cabling problem, there are a couple of ways to get users to really check them. Usually by lying. If it comes to this, you're already having a bad day, so... Try having people reverse the network cable, say it's a polarity thing. You say "polarity" and they go into dummymode and stop arguing. Or have them check both ends of the power cable for corrosion. Anything to get them to either check or re-plug the appropriate cable.
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| # ¿ Dec 18, 2008 03:57 |
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Nam Taf posted:edit: Hovering over the greyed out OVR shows that Word calls it 'Overtype'. What the gently caress, Word, I've never heard it called that before in my life. Just for grins, see if the spelling dictionary accepts "overtype". Firefox on OS X sure doesn't.
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| # ¿ Dec 19, 2008 04:13 |
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chizad posted:The absolute worst was the time I had a parts clerk call me himself to ask for all his logins to be set up. I don't know why the parts manager or branch manager at that location couldn't/didn't do their job and take 30 seconds to shoot us a quick email asking for him to be set up. I had a gig recently where'd they'd hire expensive freelancers and then just send them down to my office for a laptop and an company email/server account. Never mind that they won't buy me a spare laptop. Seriously, who works like this ? "Hi, can I have a laptop ?" gently caress no, you can't. Worse, we were under ridiculous Sarbannes-Oxley compliance policies, so a new account needed paper routed through HR at the home office, IT simply couldn't create a new employee and would have been fired if we had. We still got screamed at. Bastards.
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| # ¿ Dec 21, 2008 23:24 |
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scottch posted:If it isn't the cleaning lady and her vacuum, it's a space heater. Always. It was under 50 degrees in our office today and I had to warn someone off of plugging in a space heater on a circuit with anything else on it. The darn thing was in a walkway because of an available outlet. He started by asking for an extension cord but also suggested a plug in the main run of power plugs and data ports. No. Polite but firm. This is exactly why I have heavy-duty, outdoor rated single-plug extension cords. Fix The loving Heat Please
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| # ¿ Jan 8, 2009 03:50 |
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GregNorc posted:As long as it's somewhere on or near your person all the time, it's ok. It's when the dumbasses write it on a post it next to their monitor that problems occur. "If you have to write it down, keep it with your money."
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| # ¿ Jan 10, 2009 03:15 |
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guppy posted:For us it's the opposite -- it's the secretaries of our VIPs who think they're hot poo poo. The people in actual serious rules are all super nice. I had one of those. Her worst bit was calling, asking a completely retarded basic computing question that she'd asked twice that week already, getting an answer , then saying "gently caress you" and hanging up. My management was ok with that. Took me loving forever to get out of that shithole. And if I ever get a copy of her infamous "lapdance" video from the company retreat I'm giving it to my lawyer, never mind what I signed when they gave me my severance package.
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| # ¿ Jan 19, 2009 08:26 |
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Spazz posted:Is there a way to change outlook to save to a different location by default? This would be an awesome thing to start including on our new images. On the Mac, I fixed Entourage doing this by turning it's saved attachments folder into an alias of the desktop. Haven't had occasion to try that on a PC yet, but that might work. It really does suck that working on an attachment, saving it, then opening it from the email again blows away the edited version. Another reason the fact that Microsoft actually uses this poo poo internally blows my mind, I mean - if you could Get At the loser who designed that poo poo, wouldn't you ? Farmer Crack-rear end posted:This sounds like a really interesting story. But then given the remark about what you signed, maybe you can't tell us. If you can, though, I'd love to hear it. It's been a year :-) Short version for now: Incredibly bitchy executive assistant is (allegedly) caught on video giving the President a lap dance at the company retreat. My theory is, since "inappropriate relationship" falls under their sexual harassment policy, her getting away with being abusive because she's giving the executives sexual favors turns a vague "hostile work environment" complaint into straight-up sexual harassment. And, incidentally, blows up three marriages of people who turned a stressful work environment into a colossal shithole. And, if the president is getting his wing-wang squeezed, well then upper management knew about the violation of the conduct policy ! Next time that becomes an issue I'm getting IT put in charge of security, and placing motion-sensitive cameras in sensitive spots. Like storerooms. And executive offices.
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| # ¿ Jan 20, 2009 15:41 |
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NatashaQuick posted:What's funny about this is someone really did try to hack into my computer once. Stuff happens. My habitual reading of mail server logs caught a dictionary attach on our top 3 VIPs once. All from the same IPs. I happened to mention it while I was updating the firewall logs and those are the three names on our website as contacts with actual mailto: links Apparently you'll see dictionary attacks based on your company's main contacts. It makes sense, you can automate that. I'm just surprised it wasn't spread out from more zombies; it can't have been targeted, we don't know anybody with Comcast Business Internet service in Ohio. I have no idea how often this happens, but I had a random host on the Internet trying to log in to the email accounts of both CEOs and the VP of Sales. The moral here is, actually look at your logs sometimes. tl;dr grep your mail server logs for failed logins
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| # ¿ Jan 23, 2009 07:20 |
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Lum posted:My grandma used to do that. "Go and get me the thingie, by the wotsit... you know, the thingie! by the wotsit!, gah you kids these days don't listen, you ought to respect your elders" My psycho's excuse was "giving the executive committee lapdances", or so it was believed [1]. I'd say it worked for her, because it did but I ended up with a 9-month vacation out of the severance package. Someone who can randomly lose her mind, flip out, start swearing and get away with it Every Single Time turns into a real nightmare. Literally, I'm still twitchy. [1] I'd have bought a house if I could have proved it.
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| # ¿ Feb 5, 2009 07:00 |
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Midelne posted:Never take ticket information at face value. Assume that they are describing something that they only vaguely remember and weren't paying attention to in the first place, which is the end result of not knowing what to look for. To elaborate, it'll be worse than this sometimes. You'll get cases where the error they report is what they [i]wanted [i/]to do when they noticed something is wrong. I've had "can't connect to email" turn into "dead battery on laptop" upon further investigation. I've been asked to speculate on third hand reports of "client can't connect to the ftp site". Usually at night too. On the plus side, the project manager who was worst about that was part of our first round of layoffs, that cushioned the blow nicely. [1] Midelne posted:edit: And like Yaos said, don't forget the power cable. Always have spare cables. Make sure you always have extra cables handy. They WILL be used. Be a complete pack rat about cables. In fact, never throw out the last of ANYTHING [2]. [1] While 25% total layoffs sucks, and a pay cut didn't help, the two rounds of layoffs took out more jerks than cool people. I'm used to functioning without a manager (gently caress you Trevor) and the network/systems guy and the webmaster/developer could have been a more help than they were (if either of them are goons, you're just gonna hafta eat that guys), so... I like my job MORE after all the poo poo and almost going out of business we've been through. [2] Right now I'm stuck buying a keyboard and a mouse to put a Mac SE/30 in service as a game kiosk in the office. Because I cleaned out my closet I'm out cash. Let that be a lesson to you; $24.
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| # ¿ Feb 13, 2009 06:46 |
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Chunky Monkey posted:You can have as many as you want. Its essentially just a folder full of shortcuts. YOu can put exe's, word doc's, pretty much anything you want to one click run, and as many as you want. When it gets full it just puts a little double arrow, and you can click that to see the rest. I have like 60 on mine, its autohidden on the left side of my screen. For efficiency I have a couple of folders in QuickLaunch on my gaming machine. One of 'em is full of shortcuts to games. Two clicks is slower than one, but Windows doesn't have to cope with a shitload of icons in QuickLaunch.
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| # ¿ Feb 19, 2009 15:19 |
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CraigK posted:You kidding? Post that transcript and no jury in the world would convict! Even the most sympathetic jury finds it hard to excuse reloading. Twice.
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| # ¿ Feb 24, 2009 05:09 |
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Syano posted:My bet is on fired based on the posture of the CEO. I have read about these situations on this very forum. Sorta funny when it happens to you for real. Be really, really loving careful on that backup. Ideally, pull the drive and put it an an enclosure, then do a block-level copy to an identical drive. Then do it again and test both copies.
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| # ¿ Mar 13, 2009 03:27 |
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Arsten posted:"Now, you'll need internet to use this to access the company's network, so always try to stay at a hotel with internet access provided." Or VIPs who call me about loading the hotel's proxy page to sign in before doing ANYTHING else on the hotel connection. Every loving time they stayed at that hotel that's half a mile from the HQ of their biggest client. loving morons.
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| # ¿ Mar 24, 2009 05:04 |
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the posted:$900 / month Well, at my previous position AAA Webhosting wasn't charging that much, but I still think that an executive assistant searching for "list of web hosting companies" and registering a domain with the first company on the list still tops it. We were billing $US250 million a year, were paying the parent company out the rear end for 0-4 hours a month from corporate IT, and had a competent IT person on site. That just barely tops an assraping like $900 a month for web hosting. Honest, I lived through it. And from today: Moron project manager walks up, says "I'm having trouble logging on to FTP" and shows me an ftp client logon dialog with "anonymous" in the userid field. Jesus loving Christ, a real proportion of this fool's job is giving me userids and password for client ftp and extranet sites. Anonymous. I need to ask her if she even knows what that word means. So there I am. I feel like I spent the morning huffing paint. Not 45 minutes after the previous conversation I get this IM:  "Can I upload to ftp from offsite ?"Oh holy god.  "Yes" "Thanks" "How do you think the clients do it ?" "I'm silly today."I am NOT getting trouble for asking that. I am also not getting in trouble for blowing off *everything* for the rest of the day. Sure, some work was done on a new standard laptop build., but no, nothing. Not a loving thing. I was about ready for a drink after the first question. After the second she's lucky I didn't drag her manager into a meeting room and ask for a long and detailed explanation of why the gently caress we keep her around in this job market. Oh right, she's our last protected minority on staff.
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| # ¿ Apr 1, 2009 01:38 |
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chizad posted:"CAN YOU ADD A VPN ON AN IPHONE SO WE CAN ACCESS NDS FROM THE IPHONE? I NEED THIS TO HAPPEN!" Instead of a 3151 emulator, how about a front-end application running on the iPhone ? Depending on the details of the application, this might be feasible. If it's at all technically possible to put a front end in place at all get a quote for custom iPhone development and show it to the the CFO. It's still a lame as gently caress ticket.
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| # ¿ May 30, 2009 22:17 |
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ab0z posted:That's hilarious! I would have gotten in so much trouble. I'm glad you never found our printer before I moved it inside the firewall. Seriously, who the gently caress gives a printer a world-routable IP address ?
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| # ¿ Jun 2, 2009 03:13 |
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sfwarlock posted:Someone who is under pressure to make it Just Work. Especially if some idiot with power in the organization wants to be able to print to the office from home, but "doesn't want to gently caress around with the VPN bullshit, just make it simple, okay?" Direct quote. You can be forced to do something stupid, sure. But at least do something on the firewall.
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| # ¿ Jun 2, 2009 07:12 |
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AlexDeGruven posted:As well, you'll get my Old Peculier when you pry the bottles from my cold dead hands. There's a bottle of Scapa 14 at my desk that says I should kill you brutally for even thinking it.
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| # ¿ Jun 19, 2009 22:32 |
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Lum posted:Even on XP (and Vista too, I think) %WINDIR%\TEMP still exist, just as system environment variables. My trick with that is to replace %SOME_HIDDEN_PLACE\Temp with something more useful, like a link to the desktop or their documents folder. For bonus points, make the user actually click the buttons - that way if it ever breaks anything, they actually did it. I've done this more on Macs but it worked on the one or two PCs I've tried it on as well.
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| # ¿ Jun 26, 2009 15:00 |
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River Raid posted:Our database went down took the whole loving array down with it. The only backup that didn't die with it is one I put on the accountant's desktop when I had to do a firmware update a month ago. The billing department is having convulsions and the board is pissed because the first thing I said when they tried to flip out at me was "Remember when I asked for that $250 in the budget meeting for offsite back ups and you said 'no'?" Ahhh, the old "put all our eggs in one basket and blame someone else when disaster occurs" strategy. Someone else being you of course. Executives hate it when you make them eat a bad decision like that. The rest of us of course, are rolling on the floor like Midelne. I'm in the same boat, been making written requests for money to do sane backups with since I was hired permanently. I'm gonna go home and not sleep well now.
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| # ¿ Jun 30, 2009 00:35 |
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Midelne posted:Your message did not reach some or all of the intended recipients. Umm. That domain exists and has an MX record, you definitely want to find out wtf he thought he was doing.
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| # ¿ Jul 1, 2009 21:48 |
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Midelne posted:Well, except for all the misdirected mail. It'd be like having an MX record pointing to example.com -- just asking for it. Maybe I'm an rear end in a top hat, but I'd think the misdirected mail would be WHY you have a domain like that in the first place.
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| # ¿ Jul 1, 2009 22:49 |
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root@localhost is accepted by far more systems than I would accept
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| # ¿ Jul 1, 2009 23:35 |
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I've had one request for access to a folder and one request for historical data that was either never backed up or was on an external drive that has since died. Drivesavers will cost more than we're getting sued for, so I'm done :-)
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| # ¿ Jul 2, 2009 18:53 |
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I will not touch a production firewall while suffering the effects of a food coma... I will not touch a production firewall while suffering the effects of a food coma... I will not touch a production firewall while suffering the effects of a food coma... I will not touch a production firewall while suffering the effects of a food coma... I will not touch a production firewall while suffering the effects of a food coma... I will not touch a production firewall while suffering the effects of a food coma... I will not touch a production firewall while suffering the effects of a food coma... I will not touch a production firewall while suffering the effects of a food coma... I will not touch a production firewall while suffering the effects of a food coma... I will not touch a production firewall while suffering the effects of a food coma... I will not touch a production firewall while suffering the effects of a food coma... ...
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| # ¿ Jul 2, 2009 21:43 |
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coyo7e posted:And you're absolutely positive that there's no leftover bits of paper or junk left in the duplexer? I've had lots of nasty jams turn out to be just a bit of paper blocking a sensor. Try a can of air ALL throughout the unit. Go at it like you're trying to freeze the thing.
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| # ¿ Jul 9, 2009 17:40 |
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If some PHB is going to make a stupid decision, get it in an email. At least one. If you can get him to cc several people you have Pure Win in your in box.
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| # ¿ Jul 9, 2009 21:12 |
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PirateDentist posted:Once we set them up in their proper spot there is no drat reason to ever move them again. 18 months, tops. Probably 13.
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| # ¿ Jul 12, 2009 20:29 |
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Midelne posted:They put colorful custom-made stickers of their childrens' artwork on the base unit and handset with the approval of their manager and it would cause job dissatisfaction to see someone else taking inadequate care of the stickers. How could you not anticipate this? Exactly, I never said it's be a GOOD reason to move a phone.
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| # ¿ Jul 14, 2009 16:45 |
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Brillo_Pad posted:drat, what kind of system are you working on? That sounds like a huge pain in the rear end, that's why I love Cisco IP phone systems, moves, adds and changes take just a few clicks in the web interface. If the assholes at corporate HQ ever get around to giving you the access you need. Yes, I am still bitter about that job.
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| # ¿ Jul 14, 2009 18:28 |
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Absorbs Quickly posted:They still managed to break it in new and exciting ways. I have come to the conclusion that mapping names to numbers is far too difficult for a large number of IT "professionals". I had a colleague once manage to gently caress up our master zone file. Using vim. He then proceeded to not restart the service. Two months later our colo provider hosed up a UPS test and everything shut down. Then were nice enough to press all the buttons so I didn't immediately feel the need to run for the datacenter. Until we discovered that ns1.example.com was up but not responding to dns queries. Which, in this day and age, means people stop taking mail from your domain. I run for the datacenter. Yep, bind is reporting an error. At this point in my career (last year) I have system admin experience in breadth but not in depth. Like with bind. Or the practical side of "this service didn't start" in a Linux environment. So I'm parsing zone files by eye. And stuff, you know, looks ok... MY colleague finally gets home from wherever the gently caress he went after work and logs in and looks at the problem. Naturally as soon as he loads the proper zone file in vim it tries to recover the last valid version of the file. So we're back online five minutes after he gets home. Time and a half :-) I didn't get home til 11pm, but I booked some time and a half. I learned a lot from that guy before we laid him off, but poo poo... vim does syntax highlighting for zone files. Which helped a lot today when I was helping my PFY add a wildcard to a subdomain.
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| # ¿ Jul 21, 2009 05:38 |
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Oh jeeze. I just spotted a stuck message in our mail server's outbound queue. Which should never actually be used since we're a Google Apps client. It's going to a client we have a new project starting up with, so I want to make sure it gets there, this even overpowers the fact that it's coming from our least-clueful client facing person. I IM the individual and get them to switch to the same SMTP server the rest of us have been using for the last year. We get the message re-sent using the correct server. Then comes a classic bit of end-user theorizing: "maybe from being at Jury Duty" No, that's almost certainly NOT why your mail client suddenly switched SMTP servers. But god help us all, the project manager we laid off was actually worse.
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| # ¿ Jul 21, 2009 23:03 |
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delpheye posted:I finally got tired of hearing about how great it would be if we had Exchange and all the wonderful things it would do for us, so I'm kludging DAViCAL and ZideOne together to try and make this work for him. Just him. No one else is even remotely interested. I don't even really see how it will work yet though because sync apps for Outlook and BB are pretty terrible. Sounds like you may need Google Apps. It's $50/user/year for email (POP, IMAP, GMail), Sites (great for intranets and knowledge bases) calendar (syncs with Blackberries, Outlook and iPhones) and a good IM server. It's a very good groupware platform and a LOT easier than managing Exchange. It has a few issues, and their support people are buried in work so responses can be slow, but I'd be killing myself maintaining that level of services in-house. If you're a smaller organization faced with a round of infrastructure upgrades it can save you a shitload of money.
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| # ¿ Jul 23, 2009 16:53 |
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go3 posted:its like talking to customers. I'm taking a bereavement day, cut me some slack.
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| # ¿ Jul 23, 2009 19:54 |
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minivanmegafun posted:go bereave with your family members and loved ones and get off the internet Sage advice.
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| # ¿ Jul 23, 2009 20:00 |
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| # ¿ May 20, 2013 04:05 |
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brc64 posted:The request itself may be reasonable, but because of the nature of the software, the only solution is some type of remote desktop, and then you have to add a sufficient layer of security on top of that because you're dealing with confidential patient data, and it has to be easy to use because the doctors are busy people and they don't have time to deal with troubleshooting something, and... A VPN + Remote Desktop solution will almost certainly be the cheapest and most secure way to do this. Microsoft's Remote Desktop client for the Mac is a very well done piece of software. Most notably, it'll save login credentials. It'll also NOT save them - changing the permissions on the config file to read only will save you a great deal of hassle - and require the Dr. in question to remember his drat password. So, don't let them save credentials locally, and nothing else ends up on the laptop.
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| # ¿ Jul 30, 2009 21:30 |
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