potato of destiny posted:

I'd love to do that where I work, except everybody knows that the desktop isn't redirected to their home drive (My Documents is, instead), and so uses the Desktop to store giant files "temporarily" since they won't fit in their home drive quota.

One of my favorite tickets:

"COW" is "Computer On Wheels", basically, it's a laptop cart with a chunky battery that clinicians can use for bedside documentation (I work in a hospital). I think it had just dropped off the wireless network. Gotta love working with doctors.

Amusing side note: we're actually supposed to call them WOWs now (for Workstation on Wheels), because, as I heard it, a nurse somewhere made a comment along the lines of "Hey, that cow in room 5 just died, can you call someone to pick it up?" within earshot of a patient's family. Whoopsy.

Dick Trauma posted:

He's as qualified to be a CIO as I am to be an astronaut.

Dick Trauma posted:

This person is able to find their way from home to work. I wonder how they ever found their way back home.

EDIT: I was just talking to the helpdesk guy and he reminded me of what has to be the purest moment of stupidity from my boss.

We were having trouble with Citrix on a user's home Mac laptop. I'd worked with Citrix and Macs before but this was a new issue that I felt was related to our servers, but since they are off-limits to me I was at my boss's mercy on this issue. So I'm standing in his office telling him about the problem and he starts searching the web. I tried to explain that I'd already searched my rear end off and that we needed to look at the servers.

He keeps saying "No! No! Wait a moment. Let's see, hmm... <type type type> no... that's... hmm... wait! No. <type type type> This says here that... no... just wait. Wait a minute. <type type type> No... that's not it. Wait... wait..."

So I'm practically biting the end of my tongue off while this idiot types not very useful search strings into Google and reads every goddamn entry back to me. Finally he says "Hey! Here's someone with the exact same problem!"

He reads my own Citrix support forum post back to me. I'm trying to tell him that he's reading my post but he keeps talking over me. It's only when he gets to the end and sees my name that it sinks in. It was just the Perfect Circle of Dumbness that exemplifies what working with this guy has been like for the last year.

Midelne posted:

They finally started essentially checking and unchecking boxes more or less at random, when one of them says "Oh, Passthrough Authentication is unchecked! That's what the problem is." Passthrough Authentication is disabled in our company because we're not part of their Active Directory domain yet, and it's been that way for the two years that we've been part of their organization and calling their help desk for assistance. He enables it while I explain this to him, all the while saying "Uh huh .. uh huh .. uh huh .." and is then absolutely baffled when the passthrough authentication option brings up the user's Windows credentials for our domain instead of theirs.

Beginning to understand how someone could stay in a help desk job their entire life and never move up. Them, not me, jesus.

TheGopher posted:

magstripe reader issues

Ted Stevens posted:

What, you don't get at least some chuckle picturing 2 LCD screens standing 10 paces away each point revolvers at each other?

GnarlyCharlie4u posted:

It's because he did not do the needful.

Tell him you will do it for him and forward the ticket to your boss.

serewit posted:

There is no one here today except IT and the mailroom, I think. We're debating going upstairs to the bar and having a late christmas/early new years shindig.

In other news, a promotion came in! Kind of. I'll be handling all telephony at our HQ starting in the new year, including our new SIP server and IP phone-related hijinx.

I know almost nothing about this subject. Time to find some books...

Nomex posted:

While sysprep is the correct way to clone, you can dumb clone Windows Vista and 7 to practically any hardware and it'll work. As long as it has a network driver installed it'll download most, if not all of the drivers automagically too.*


*Don't do this.

devmd01 posted:

Speaking of hardware, this is my new altiris server...


Click here for the full 1299x997 image.

Nebulis01 posted:

How's your EPIC transition coming along? I'm so happy you guys are moving away from McKesson and GE (and the other 8 vendors), ProvCare is a pile .

Farking Bastage posted:

I could only handle a year of that Bureaucracy. It was a Mckesson/Cerner shop.

Telex posted:

So, I'm That Guy and I've never done anything with SysPrep. I've just made a fully installed image non-activated and a few apps that tie system things not installed and such and clonezilla'ed it to every new laptop we've got in...

I'm going to mess around with SysPrep since I have a pile of new machines that the people getting them don't want until some budget thing is locked down for the year or whatever nonsense is going on...

Is this going to let me install apps, activate windows, bind to a domain and have the thing essentially even more ready to go than it already is? I think I get the idea of removing system-specific info, but does that even matter if I'm cloning one image to say 10 machines of identical hardware?

ticket posted:

Description: PLEASE PLEASE PLEASE - I'm begging you, for the sanity of everyong in the front office of (department), someone figure out what is wrong with Sally's computer so she will stop yelling at it and pounding the mouse on her desk!!! She regularly has problems with her computer freezing up mid-task (usually in (clinical app), but it does happen in other programs as well) and has to reboot several times A DAY. This problem has been reported many times in the past, but has never ultimately been corrected. There must be SOMETHING that can be done before we lose our minds and toss the computer out on the street!!! PLEASE?! (And don't assume once it's worked on that when Sally says "it's ok" that it's actually fixed - she thinks there is no fix for it so she stops reporting the problems, but it's become a major issue and is hindering her ability to work without interuptions.)

Spermy Smurf posted:

If this is a problem PC, and it's been worked on and everything SHOULD work fine, but it doesnt: Why havent you imaged a new PC for her yet? Yes, the ticket was bitchy, but after 3 months of attempting to fix it, I'd be pissed too.

jeoh-kun posted:

Supporting iPhones isn't that bad, to be honest. The main thing I miss is a way to remotely view / use the iPhone without jailbreaking it...

Lum posted:

Running it in a desktop VM (eg. MS Virtual PC) might be a way around this. The app shouldn't notice when the host OS is locked. Depends on if it needs hardware access though.

Accipiter posted:

Absolutely incredible.

devmd01 posted:

I drat well better get a really loving good raise this year, I'm tired of having to pull miracles out of my rear end with little to no notice whatsoever.

Honey Im Homme posted:

Install 2008 -> Print Services server role -> install printers

enotnert posted:

A motion computing j3500. The motion computing built in software for lack of better terms blows. We're gonna make a disk image off one of the others pre-boot today and install win7 enterprise on it and see how built in tablet functionality is.

Bardlebee posted:

Can someone recommend for me how to say this the right way? I am currently looking at employment that could possibly be a solid 10k to 20k jump from what I make now.

Rohaq posted:

If you haven't got Outlook installed, how can it access the cached copy of its address book?

I'm not sure how MOC copes when Outlook isn't present. One would hope that it accesses AD directly, but you never know...

enotnert posted:

You know, I could use some drinking in the woods sans people doing the rear end to mouth in a tent I brought.

Cpt.Wacky posted:

I showed them the packet dump of the connection with the HTTP POST and username/password in the clear. Now they're adding encryption to the site.

McGlockenshire posted:

If you already have the payment processing stuff handy, there are web-service based SMS providers that do pretty much all of the other hard work for you. With enough sloppy code and duct tape, three hours for a proof of concept from an experienced developer is totally reasonable.

Dick Trauma posted:

He's put 972 hours into HL2 DM so I'm not sure if fixing the problem is the best thing for him. Without it he's been sleeping through the night instead of waking up at 2am and seeing with the swedes are up to on the server.

Naramyth posted:

Instead of you know, replacing public computers are 4+ years old and don't have funding to replace.

couldcareless posted:

Ok, just for the sake of assurance because I've combed the internet for this, but has anyone heard of a virus sneaking through RDP 2008 clipboard redirection?

Bardlebee posted:

Now if only I can hear them approve doing in house email, because right now all of our patient data is flowing on the POP3/SMTP internets.

Crowley posted:

When you're secure in your knowledge of Group Policies you can start looking at Preferences, but be warned: There be Dragons.

ticket posted:

Server xxxxxx01 and 02 are not receving the messages from the Domain Controllers on password updates. The tech is seeing the HTTP 401 errors but the tech has talked to super users and they are informing that the passwords are updated. Tech needs the Network and Archtecture to verify that the Controllers are sharing the info about password updates to the servers. Please contact tech if more info is needed on the matter.

Moey posted:

Goon Matchmaker posted:

Hyperscale Specialist

rockinricky posted:

Problem: Printer was turned off.
Resolution: Turned the printer on.

Ticket closed

quote:

Problem: Printer was turned off.
Resolution: Beat client with paper tray.

Kuros posted:

I currently have a triple monitor setup at work.

It's great having SA on one screen, email on the second and my ticket queue on the third.

ticket posted:

Subject: image process down?

The process is not working -- we get an error that it can't find the task sequence. Is this just (facility)?

Thanks,
(facility director)