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Lurchington posted:I assumed he meant to say analysis but spaced out. Obviously he both diagnosed and analysed. When you do both, you don't have time left over to type them both out, so you have to cut corners somewhere...
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May 13, 2009 18:41
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Syano posted:What do you guys do with tickets that never get responses? I'm about 5 minutes from just closing about 10 tickets that are open in the system that we cant get resolution on because the end user refuses to respond. I just close the ticket with the request that, if the problem still exists, please reopen the ticket and include a time and date that they can be reached. (And for trouble users, ask the date to be at least 24 hours after the date they send the mail.) Normally, they do include a time then, and it is on their terms. If they aren't available again, it is an immediate close. Jelmylicious fucked around with this message at 12:54 on Jun 8, 2010 |
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Jun 8, 2010 09:45
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Stonefish posted:321 pages. That was some pretty good entertainment for the last month. But, there is ITIL and then there is the stuff some people think is ITIL. Most of the bad stuff is people that don't think that ITIL is a means to an end, but an end in itself. That don't think to have any rules made for ITIL should be set in stone and not necesarily reflect reality or practicality. One of the first things I learned about ITIL: these are guidelines to make cooperation and reporting better. guidelines, not the ten commandments. Jelmylicious fucked around with this message at 06:50 on Jun 15, 2010 |
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Jun 10, 2010 15:16
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Bardlebee posted:I am trying to figure out a good backup strategy, would VSS be compared to Norton Ghost? Or is that just for imaging? Can someone direct me to a solid provider of VSS or is it in itself a product? VSS is built into windows and is only a backup solution for user gently caress ups. Don't rely on it for anything else. Ghost is only for imaging. I can't recommend you a good back up software though, sorry.
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Jul 6, 2010 21:14
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Rohaq posted:When I did ADSL tech support, when it came to getting a call from a person who didn't know anything, and getting a call from someone who was in IT or CCNA/MCSE/whatever certified, I would rather take the former calls, every time. Well, probably the non arrogant certified people won't be telling you they are certified, which will skew the bias.
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Aug 9, 2010 06:37
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Dick Trauma posted:That's the lazy man's approach to quota problems but it doesn't completely bugger the whole concept of having a quota system in place. TRY AGAIN! Aww, I would have gone for: "Restart the exchange server" or "Go home early". Now he actually fixed the problem in the users eyes....
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Aug 25, 2010 20:07
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Midelne posted:Every single time this happens it is one of the following causes, in reverse order of frequency: I had a "my email comes in a day late" a while back. It was that she had folded today's e-mail closed, in outlook 2007.
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Sep 24, 2010 19:10
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Knormal posted:Today I got one of the infamous "I know it's 5:10 but this person needs a laptop to use for the next four weeks starting tomorrow at 8:00" requests. But the weird part is, we had a laptop that had just come back from being repaired, and had just been reimaged, sitting in our storeroom ready to go. I don't trust it, it was too easy. I'm pretty sure at 8:10 tomorrow the laptop's going to catch on fire or something. Even if I had that laptop ready, I would not deliver it on time. It would only mean that next time they will complain. "But you could do it last month, why can't you do it now?" At least wait untill 10 or 11 a.m. Not much time lost for the new guy (time normally spent getting to know coworkers a bit), but enough to make the manager sweat a little.
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Sep 28, 2010 07:00
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FISHMANPET posted:It seems to me that once you've used up your sick time you're out of sick time This notion of running out of sick time is very alien to me. My company takes the first day of sick time from my days off, any subsequent days are "free". To encourage you to go working again, but not punish you for getting sick again, any time you stay at home sick again from the last day you did that, you go straight into the free days.
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Oct 4, 2010 07:09
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Fox_Spy posted:A post came in on Facebook... Just tell them Farmville is infected and they should stay away... Or use this as an excuse to block facebook.
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Oct 11, 2010 17:37
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Rohaq posted:I loving hated 'experts', 'IT professionals', or anyone who said 'I have an MCSE!' when I did Tier 1. Anyone who recognizes that you have a script to follow and will help you out by humouring your managers, will also not be pointing out their credentials. People flying off the cuff shouting out their certs probably need those certs to, uhm, compensate for something.
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Oct 17, 2010 20:51
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Nerobro posted:At least the cables are "sorta loose." Nothing like a bound tight rats nest, 12 cables deep, and obviously hanging from connectors somewhere. Did someone say hanging?  Click here for the full 976x1400 image.
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Oct 25, 2010 19:10
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Moey posted:Someone didn't feel like using that nice open slot in the rack right behind it? One of the switches died and someone* replaced it as fast as he could.... No time to screw or unscrew anything! Production is suffering! (This is a library) Also, this is one of those closets that also have a hinge in the back. Somehow, the back couldn't close anymore, resulting in the glassfibre modem to lose power every now and then. Hey, at least I got to take down the network and clean everything up because of this. *my manager 
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Oct 25, 2010 21:39
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Bardlebee posted:With that said I always use to many commas. And not enough o's
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Dec 28, 2010 19:39
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If you do an IPconfig /all, it should show you: Connection-specific DNS Suffix . : MyDomain.com As said before, dns lookups will append that if they don't know the single word.
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Dec 31, 2010 09:59
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Apart from vampires being gay, homosexuals are excluded from giving blood because they are a "high risk group" or something. That policy made me not want to give blood.
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Jan 5, 2011 21:00
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Lord Byron III posted:^^^^^^^ I get this exact call from 0-4 users per day (in international tech support units I believe 4 users equates to one drink). Don't forget you always round up (way up)
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Jan 13, 2011 17:23
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peak debt posted:That will not include local policy, so if they did some weird things like create a local security policy then made an image off that you won't see it. You can log on to a computer as that user, then run "rsop.msc" to get the local policies too. And if you want the actual registry settings being changed: run "gpresult /z" on the client (don't forget to output it to a text file, because it will be longer than the cmd buffer)
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Mar 8, 2011 13:58
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Factory Factory posted:Start -> type "network connections" Start -> ncpa.cpl -> enter
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Apr 8, 2011 16:05
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Anjow posted:Virtually no tickets came in today so I devised the game of "Pluck the Tail from the Donkey", almost the inverse of the children's party game. You should hang it next to the patch pannels, for added thrill!
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Apr 8, 2011 16:08
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FISHMANPET posted:Resolution: turned computer on. or they turned on the monitor which gave them a brief message saying it's not receiving any signal. e:fb
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Apr 19, 2011 20:21
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Lysandus posted:It's Obama's fault the subnet ran out of IPs. Yeah, the government control on the boundaries of subnets is just too strict. We need less government! (Or alternatively, Obama should have pushed for faster IPv6 adoption, we would not have this subnet problem then! Need more Government!)
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Dec 6, 2011 17:13
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You could also disable USB mass storage for normal users and enable for admins.
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Dec 7, 2011 14:28
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Moey posted:Orrrrr they are fattening me up to make Moey stew come 2012. Nah, they just want you to bulk up for the big move. You will need the energy.
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Dec 22, 2011 10:12
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Mr. Wedenhart posted:Is there a way to accidentally turn this off? Because it's not working for my desktop. If you turned off the snap feature (in Control Panel\All Control Panel Items\Ease of Access Center\Make the mouse easier to use, select Precent Windows from being automatically arranged when moved to the edge of the screen), then the short cuts won't work. Might be other ways to turn it of. Can you maximise by dragging a window to the top of your screen?
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Mar 30, 2012 11:34
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underlig posted:I'm bad at explaining, "Writer" mode is probably using word, and word could be the one crashing.
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Apr 4, 2012 13:55
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tjl posted:I wouldn't even know where to begin if I was going to try and make a swappable machine though. Step 1: Make an image of that machine!
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Apr 6, 2012 22:39
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Biowarfare posted:edit: actually, why not just use a SPF record.. An SPF record is a txt record, just one with a specific syntax.
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May 9, 2012 07:46
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blackswordca posted:to be honest, the engineering path can only get you so far, the management path has the possibility of getting you higher up in the company and with that more money. The more important question, though, is: which do you enjoy more?
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May 18, 2012 23:35
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Rohaq posted:That's not particularly inconspicuous, how about a wall clock with built in SD card storage and motion detection? Nobody would suspect a teddybear!!!
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Jun 8, 2012 16:04
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babies havin rabies posted:They become .msg files. IIRC, Office Outlook can't open .emls easily, but Outlook Express can Word can open .eml files.
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Jul 6, 2012 18:17
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I think the part in Dunning-Kruger everyone is alluding to, is this quote from that wikipedia article: quote:Actual competence may weaken self-confidence, as competent individuals may falsely assume that others have an equivalent understanding.
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Jul 7, 2012 19:18
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spankmeister posted:I've seen this before, do you use Link Aggregation? The load balancing for that divides the network traffic over the different links like that. Link aggregation uses an XOR operation on the last few bits of the source and destination addresses. Depending on the amount of links, it uses more or less bits. Could use IP, MAC or port for that. That might give you a place to look. Default balancing is by IP.
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Jul 24, 2012 11:30
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AlexDeGruven posted:An email came in: Don't forget that hardware also has a minimum operating temperature, so don't get the temp too low. And even worse than extended heat is a sudden change in temperature. So, be careful.
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Jan 22, 2013 16:31
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Crowley posted:I'm far too polite to do that. "When would you like me to return the hundreds of iPhone 5s I just bought from you?" It might be too far away to do reliable eye-tracking. Not that I am an expert at it, but I saw a demonstration of it at a technology fair a few years back. It was very wierd that the line you are reading is always in the middle of the screen. I also wouldn't know how you would do it when switching cameras/prompters. Alternatively, maybe a small analog joystick in one hand? e: I think it was one of these: http://www.idmt.fraunhofer.de/en/Service_Offerings/technologies/e_h/eye-tracker.html
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Jan 25, 2013 13:30
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