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I feel a little bit bad about locking people's Blackberries as a prelude to their unemployment. On the other hand, I don't feel quite so bad when they manage to put in a ticket after I do it, complaining that they can't use their Blackberry because it was locked by the administrator and they don't know the password, must be time to get a new Blackberry! 
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Aug 24, 2010 21:33
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... Ohhh, I get it. Slow day today, so I went perusing through the assigned tickets. I found one that's been open for three months now - "fix tv". Issue Description: the tv in the breakroom does not change channels, someone locked the remote. please fix.
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Sep 10, 2010 23:15
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GnarlyCharlie4u posted:then he made a joke about liking midget porn / child porn because "the files were smaller"  content: One of our sales reps from some unpronouncable european backwater dropped his laptop off during a sales meeting. combofix, malwarebytes, whole nine yards. It looked clean, until we turned the wireless on. netstat -o was scrolling a mile a minute as it started connecting to all sorts of /ru domains. That's about when the bench tech realized he had hooked it up to the internal network. Whoops!
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Oct 14, 2010 19:12
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Big Boss sends a email out saturday night about an administrative assistant who lost her phone and laptop (in the company parking lot...) friday night. She's about to leave on business travel so we absolutely have to get her a loaner phone/laptop to-day! No one can contact her, because we didn't have correct contact info. I get stuck going into the office to try to suss together some replacement equipment for her. Everything gets picked up, and I leave, as we're still trying to track her down in order to deliver this crap (seeing as how she won't be in the office tomorrow at all, due to early-morning flight). Eventually, someone gets in touch with one of her friends from the office, who proceeds to give us correct contact info - and also mentions that the assistant in question left her laptop bag in her office Friday night. I turn around from being halfway home, call security to let me into her office, and lo and behold, laptop and phone sitting there as pretty as can be. Meanwhile, someone finally talks to the assistant, who is perplexed that we even know about the issue to begin with! She never submitted a ticket, or told anyone about it, except one completely unrelated individual who took it upon himself to email Big Boss telling him about this CRITICAL ISSUE!!!, without verifying any information other than "durr pretty blonde girl sez she haz no laptop! i fix!!" Now various nastygrams are flying around, accusing people of wasting department time and resources on frivolous calls during a weekend. tl;dr: White-knighting co-worker ruins my weekend by submitting tickets for poo poo that isn't even his problem.
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Oct 24, 2010 22:20
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Telex posted:Your internet isn't working? Oh sure I'll go trace the cable and..  Inertia or was someone drunk when they wired up the racks?
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Oct 25, 2010 18:46
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Crowley posted:Anyone have a suggestion for a super-simple Asset Tracking system? Preferably web-based, and don't say Access/Excell! KennyTheFish posted:Sharepoint eSmart is what we use.
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Oct 28, 2010 13:33
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Dick Trauma posted:The WAP in my office was acting stupid today. I could tell because I use it to stream music to my iPhone. I wasn't getting IP info from the primary WAP upstairs. I rebooted the thing a couple of times to no avail. I've read this five times now and I still don't even know what the gently caress.
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Nov 2, 2010 01:36
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masanbol posted:Refreshing to see each of the edits for this post was like watching a train wreck in slow motion. Watching the slow, inexorable, bloody march of progress at Dick's job gives me hope for my workplace. 
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Nov 6, 2010 00:15
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GnarlyCharlie4u posted:but the ceo is conidering just a clean install of win7 for his macbook pro. It's been bitched about before, but this. A million times this. I hate this. For content, I did absolutely nothing all day until 4:00 when the following tickets were submitted within one minute of each other: - New hire needs a Blackberry set up by 5:00 PM and we don't have the hardware yet - C-Level is missing his contacts on his BB and this is a CRISIS OF EPIC PROPORTIONS. - BES starts throwing errors that it can't contact the mail store, on the primary server - Power goes out. Again. At least two of these were related to each other!
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Nov 23, 2010 01:29
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I smell an untapped market for iPad Consultants. $150/hr base. Then you leave the in-house support on the hook for integration issues.  (You know it must be good if it's expensive!)
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Nov 30, 2010 22:57
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The Fool posted:Security exploits in java, flash and/or adobe reader. The amount of random flash drivebys that I have been subjected to in the past week alone are making me see some wisdom in Senor Jobs' approach to keeping Flash the gently caress away from iOS/Macs in general. What a lovely piece of software. Also, this was a fun one today C:/Users/<username>/My Documents/Downloads/My Documents/Downloads/My Documents/Downloads/My Documents/ We were wondering why a seemingly empty My Documents folder was 5.2GB.
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Dec 1, 2010 05:10
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Julianus posted:Oh, you just wish we'd do that. I've already warned the army, we're waiting for him hard. Sadly, you're pointing the wrong way. 
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Dec 9, 2010 16:25
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After three days of glorious, drug-induced bliss at home recovering from dropping a dresser on my foot and losing my pants in the process, I'm back at work! It's a good thing I've still got the drugs.  Same person has submitted five tickets now for one issue; when she deletes mail off her boss's inbox, it doesn't sync the change back to his Blackberry. When he deletes it out of his inbox, the change does sync. Anyone want to venture why? Also; five tickets, three of them critical? I think someone needs to be reminded about what "critical" means.
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Dec 16, 2010 14:51
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Midelne posted:My brain shuts off when people ask me things about Blackberries but I'm gonna go with assistant accessing mailbox via POP3. We have a winnah! edit: even better, this has been fixed several times now beforehand and somehow she keeps changing it back to pop3. edit edit: on her local Outlook install at that. Of course she's local admin, everyone is here! 
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Dec 16, 2010 17:49
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 $1000 bonus, free beer when I got to work this morning, great company party. First performance review tomorrow. 
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Dec 20, 2010 14:35
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SmellsOfFriendship posted:We got a speech yesterday that was all about evaluating why you work here. And if you decide it's for money, then go. We got 3% 
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Dec 22, 2010 17:55
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afflictionwisp posted:It's a 3-disk RAID 5. You are suggesting they were going to soft mirror the partitions onto the unallocated space of the same RAID? I...what? No. Nobody could be that dumb. "No one could be that stupid!" is the IT version of "Let's split up!" in a horror movie.
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Dec 23, 2010 00:01
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coyo7e posted:"Is the internet down? Cindy down at reception said the internet is down." "Yes, it's because of this new-fangled net neutrality. We need you to get some vodka to pour into the router to increase the acidity. Just leave it on my desk."
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Dec 23, 2010 19:33
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There is no one here today except IT and the mailroom, I think. We're debating going upstairs to the bar and having a late christmas/early new years shindig. In other news, a promotion came in! Kind of. I'll be handling all telephony at our HQ starting in the new year, including our new SIP server and IP phone-related hijinx. I know almost nothing about this subject. Time to find some books...
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Dec 29, 2010 16:24
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Deviant posted:More money? Not a significant amount more, but a little one. It's more of a "You're overqualified for what we hired you to do, so do this too" sort of promotion.
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Dec 29, 2010 17:22
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H2SO4 posted:Congrats! We're running Avaya, just had it installed in the past two months as an upgrade from an older box (Nortel, I guess? That's who sourced all the handsets.) I don't think it's anything fancy, like a Unified Communications server, though. Either way, everyone is very excited that it has a configuration GUI as opposed to doing everything via CLI like our old setup. edit - I should note that I wish we had Unified Communications. I saw a demo of Flare and it looked slick as hell, especially since it's just an Android app. They seemed pretty confident that it would be something that could be installed on most existing/future Android handsets as well, which really appeals to me as a way to break out of the Blackberry infrastructure. I don't think we'll ever spend that much money on getting the hardware it would require, though. 
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Dec 29, 2010 19:19
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Assistant of one of our Directors continues to have "trouble" with email. After un-loving her setup to give her appropriate levels of access to his mail store and getting it off POP3 (which she complained about, because she can't manage his emails from home now), she continued to report issues with changes not syncing to his Blackberry. I dug for a while, found a KB article that pointed to what we needed to do, and put in the change control - all the while reassuring her that we were working on the issue, since she emailed, called, and otherwise bugged me at least twice a day about it. Change goes thru, doesn't fix the problem. Finally get tired of loving around with it, edit her registry so that her deletes go to her deleted items folder and the BES can track that, fixing the problem. Now he's complaining that he can't review the deleted items (because they're not in his deleted items folder any more!), and she's complaining that all of his stuff is junking up her deleted items. I tried to understand exactly what was so hosed up about the workflow that necessitated all of this, especially considering no-one else has any complaint about the way it works. It seems that the process they have is this. 1 - Assistant gets all email, Director reviews none of it. 2 - Assistant replies to email, then deletes it. 3 - Assistant leaves messages in inbox that Director needs to reply to personally. 4 - Director checks inbox on Blackberry then sits down at Outlook to compose replies. 5 - Neither of them empty their deleted items folder, and use it as storage. When I noted that it wouldn't seem to matter if the deletes didn't sync properly, as he's only replying to messages that appear when he uses Outlook, it was noted that I "obviously don't understand how confusing it is to have there be a discrepancy here". I can't really see a way to make it work to their satisfaction, though. Why do they need to review deleted items in the trash anyway? 
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Dec 30, 2010 18:01
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notwithoutmyanus posted:depends on how involved you want to be. A doesn't work because they don't want to get rid of things completely. B won't work because retraining the Director to open a particular folder on the Blackberry isn't really tenable. The age thing is true, but skewed very heavily towards the director - they tend to hire young, blonde, hot, and dumb outside of IT here.
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Dec 30, 2010 19:32
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Nebulis01 posted:for B.. Hm, worth a shot. Why didn't I think of that? Thanks!
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Dec 30, 2010 22:14
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Reminds me of one of those old logic puzzles. "Kara's cube is three spaces down from the person next to Robert. Jenny is in the first cube. Angela's cube is not next to Kates'" and so forth. Incidentally, what sort of office do you work in where people have so little stuff in/on their desk that they can move it quickly (or see a need to)? Seems like all you ever do is move people. edit: in reply to Moey, obv.
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Jan 4, 2011 17:21
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Anyone ever used Web Help Desk? I'm not sure I can trust any system that uses WebObjects as a development platform. 
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Jan 6, 2011 14:55
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Telex posted:I use it at work and I moderately hate it and here is why: Thanks for this. The idea that's being floated is to host it "in the cloud" (they keep using that word, I don't think it means what they think it means!) and we do have a fairly small operation - probably about 15-20 techs on it worldwide. The java-based part makes me frown, though. Do you or anyone else have something you'd recommend? Bonus points if I can use it and the word "cloud" in a sentence with each other. Cloud. Cloud cloud cloud. Our 2011 Strategy Document used the word 'cloud' no less than 50 times over 5 pages.
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Jan 7, 2011 19:21
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It was announced at our morning meeting that the support team is moving out of the main office and to a repurposed space in the west building. This means four desks are opening up in the main office. The jockeying for position on getting into a corner spot is rather amusing, but oh god finally I can get away from the person next to me who talks louder than I can think 24/7 it seems. As a matter of fact, she's talking right now, and I haven't been able to get much work done all morning because it's piercing into my skull.  More coffee!
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Jan 17, 2011 15:18
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Thread got awful mercurial awful quick. Cube Wars, Day 2 - Boss said they "have plans" for the opened desks, which seem to involve moving the datacenter guys over here away from their spot next to the server room, abandoning the bench tech to sit alone in that office with our operations manager. Which means I don't get to move. I need to find some good noise-cancelling earbuds with an inline mic, then set up a softphone or something.
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Jan 18, 2011 15:08
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Holy poo poo.Holy poo poo posted:As a technical person, you should appreciate the error you are seeing  edit - "We're gonna be upgrading to Exchange 2010 any day now!" It's been six months you fucks, I'm tired of dealing with all the little niggling issues 2003 throws out.
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Jan 18, 2011 17:15
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Migishu posted:There's no dishwasher, we're all responsible for our own mugs. It's a free mug they gave to all employees when they start. Hell, you could've kept it at home and they wouldnt've cared, just as long as you don't ask "where's the plastic/paper cups? I'm thirsty." Our cleaning people go around, collect all the mugs/glasses etc. after work, and put them in the dishwasher for us. The downside is that unless you're important enough to have one of the mugs with your name on it, you have to race to the coffee machine in the morning to get your favorite. Bringing your own mug is a good way to never see that mug again, which is why my nice faux lens mug sits unused on my desk rather than being left anywhere the cleaning people can get to it - if it went into the dishwasher, I'd never see it again. Someone from Media would steal it in a heartbeat. vv That's brilliant
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Jan 20, 2011 14:13
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gently caress lying users. Back before the holidays, one of the assistants was having an issue with delegation and the deletion of emails from her boss's Blackberry. Eventually I get it sorted out (edit her registry to place deleted items back in his deleted items folder rather than hers so the BES will pick up on it + enable hard delete reconciliation on the BES so if she forgets to do that or does it some other way the server will still see it), push the changes live, test it on our environment, and check to see if it's working. User comes back and says things are ok, I directly talk to her boss and verify it's working ok, and get written confirmation that it's ok. Today I get a nastygram from the CIO and one of the IT managers because the assistant went straight to the CIO and said it wasn't working, and that she and her boss had been lying to me when they said it was working. My rear end is covered, I've got all the documentation that I need on it. I'm just pissed - why would you lie about something like that? gently caress, why would you lie /at all/ unless it's something you're going to get fired for? I can see people being dipshits about porn or viruses or something, but when you have an actual problem (note: actual problem is that they have a retarded workflow) that you want fixed, why would you tell me it's working when it's not? Alternately, if it was working then stopped, why not just come to me and say that instead of going to the CIO and making me look bad, you loving workplace sociopath.
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Jan 20, 2011 16:56
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A ticket came in 2 - Trouble found at Layer 0.
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Jan 27, 2011 15:15
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devmd01 posted:Today is the last day for our super hot receptionist. Unrelated to this (but related to receptionists), our ancient crotchety receptionist cornered the datacenter guy and myself in the breakroom yesterday and started going on about how the snow is heralding the end of days. 
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Jan 28, 2011 15:01
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notwithoutmyanus posted:I tried to come up with a snarky euphemism but failed. Insert your USB dongle and authenticate (repeatedly)? Scan her root partition for malware? Commit a change to her repository?
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Jan 28, 2011 17:15
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It rhymes, too, which is a nice side benefit.
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Jan 28, 2011 17:19
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A ticket came in... to move someone's phone. I'm taking over responsibility for managing our PBX, so I'm getting copied on tickets to move desks now. I forsee this being an endless stream of amusement/pain over my time here. Oh, and I don't have access to the server room for some reason. I guess they never considered I might need that.
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Jan 28, 2011 17:54
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Naramyth posted:You don't want to do that. That is why you should always be using a limited account when browsing her site. "I'll disable your UAC, baby." Fakeedit - IT valentine cards would be a horrible or awesome thread.
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Jan 28, 2011 18:26
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Guess who just accidentally deleted their own access to the BES? Gonna be a long day...
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Feb 7, 2011 14:01
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The former is brilliant, the latter makes me question your judgement. (also, it confuses me)
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Feb 11, 2011 23:35
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