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Got a fun ticket today. Have to download an ex employees user folder from a remote northern clients DC. The folder is sitting around 7 or 8 GB. I have to download it from the server over a 256/56 satellite connection. Then I have to go through all the photos and videos to see what in there is "work related" and what is "personal". I pray to the IT gods, if there is porn, please let it be normal porn.
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Dec 14, 2011 19:25
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| # ¿ Apr 26, 2024 23:52 |
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Walter_Sobchak posted:Whyever would you want something so...boring? Ive seen the illegal stuff once before when i had to do something similar for a different job... I never want to see that kind of thing again.
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Dec 14, 2011 19:57
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This is going to end poorly, I had a guy call in from a customer we just took over managing a week or two ago. He couldn't get his outlook setup. Easy enough problem to fix so I remoted onto his computer. First of all, his computer is on the domain using a local account. The user does have a domain account, but doesn't know the password. The last management company forced a password change six months ago and according to the end user, he closed out of it without changing the password. Then I find out he just upgraded this PC from windows XP to windows 7 without telling anyone. Windows 7 is also complaining about not liking the key. Then with the help of somebody in the office, joined the computer to the domain, which is on an SBS2011 server. They joined it using the windows settings, not using the SBS wizard. I love inheriting IT contracts sometimes. We have a pre-schedualed site visit for them in a few days, the account manager and onsite tech are gonna be having a chat with about how we manage things. Im thinking there are going to be some accounts having permissions removed. His PC is so boned.
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Dec 14, 2011 21:42
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I love this job... an actual conversation at the office... im substituting names. Me: Ah that's why this computer is acting weird, its loaded with Virus's, You did the original setup this computer Jim. The customer says he didn't install anything. Way to go installing Firefox, Chrome, Picasa and VLC. Mark: No it wasn't Jim, According to the customer I spent four hours surfing the net on it, that must have done it. Me: Ah, so you <pornsite1> it up eh? Mark: Listen.. I've told you before... its <Pornsite2>, Me: <Pornsite2> does have the superior product.
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Dec 20, 2011 17:40
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Moey posted:Cupcakes came in! A manager from a different department had a box with 4 fancy looking cupcakes delivered to me! "If we eat the IT guy, maybe well absorb his power!"
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Dec 20, 2011 18:12
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psydude posted:Why are you all still having to do work? It's the week before Christmas; bitches need to stop using their computers. you think that's bad, I'm on call until Dec. 30.
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Dec 20, 2011 20:16
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ColumnarPad posted:I get to give the on call phone back on the 27th. Do I win? i dont even get a cell, they make me use my own.
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Dec 20, 2011 20:38
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Dec 16-Dec 30 for me... our office Chri.. err holiday party was Dec 17... i couldn't drink.. 
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Dec 20, 2011 21:21
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rolleyes posted:Now all I can imagine is a Cisco phone ringing with this. I was imagining this: http://www.youtube.com/watch?v=WTdnW6rvGZg ( Segment 2 specifically )
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Dec 21, 2011 00:42
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Dick Trauma posted:My boss has suddenly remembered he's supposed to give me a review. I have to go see him tomorrow morning. After getting ambushed twice in a row at the last place I would be much happier getting no review, especially because I rarely even see this guy let alone work with him. It may not be all bad, my last review was spontaneous and i ended up getting a promotion and a raise out of it.
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Dec 21, 2011 18:11
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Had a customers server start today not accepting external RDP connections, then fixed it and a short while later it stopped accepting VPN connections, and now it wont accept any kind of network connection.. hazzah...
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Dec 21, 2011 20:36
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psydude posted:Sounds similar to a problem that we get with 2008 from time to time where one of the services associated with remote connections won't restart unless you do a hard boot. Turns out resetting routing and remote access caused the second NIC to enable itself and then the SBS server puked on itself.
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Dec 22, 2011 00:29
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Wondering if i could ask the thread for a recommendation. I have a client that has two main sites, 30 or so users and roughly half of them are always on the move to hotels and the like. The customer is a pseudo-government organization so they need to track what websites their equipment goes to inside and outside of their physical network. Is there an application or a device that can do web monitoring that generates a report for both the static and remote users? We tried initially to do the monitoring that is built into the fortinet firewalls, but ran into nothing but trouble with them.
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Dec 22, 2011 17:50
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Just got a call from a customer, we have to send a tech onsite to get their Xbox 360 and PS3 to connect to the internet. This is actually a business requesting this.
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Dec 22, 2011 20:10
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I have a customer who has every mailbox shared out to every user. Now we are starting to run into users with 50+ gb OST files in outlook 2010 with individual mailboxes reaching the 15-20 gb mark on their SBS 2003 server. They refuse to archive any of the mailboxes... I'm wondering how long until they start getting corrupt mailboxes.
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Dec 28, 2011 18:09
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Why do people insist on sending large file through emails... I got yelled at today because one of our clients email servers was blocking a 60 MB FLAC file.
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Jan 4, 2012 18:49
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My hatred for Quickbooks has increased 10 fold... I installed QB 2012 from the disk, server only installation for the Quickbooks Database server manager. Install finished without errors, since its on a server i arrange a time to reboot. Server comes back up, get an error that if i want to use the program I have to install it from the CD so i rerun the installation again and reboot.. and it does the same thing again
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Jan 4, 2012 21:51
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Corvettefisher posted:At least you don't have to deal with medisoft, if anyone here has dealth with it... you know One of our old customers had that program.. they had some funky citrix setup so the Dr.s could access it from home
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Jan 4, 2012 22:04
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Trastion posted:I just upgraded our QB to 2012 today. I did not have to reboot the server at all. Were you upgrading or installing from scratch? Was there some sort of Microsoft distributable that came with it (.net or C++ or something). I did 5 QB updates and 3 sage updates, I didn't actually watch the install process.
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Jan 4, 2012 22:22
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Trastion posted:And here is something for those of you that drink. Ill see if the owners can grab some of these for Friday's "Beer-o-clock"
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Jan 4, 2012 23:09
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Apparently I am now the onsite tech for all the far north clients... by far north i mean "Beside Magnetic North Pole" I get to go up in mid-february
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Jan 6, 2012 17:21
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madmaan posted:Nobody NEEDS two monitors ever. The amount of time you are putting into this to meet this stupid requirement has a cost, which isn't made up in "two monitor efficiency" or however they are trying to sell it as. Virtualizing dual monitor setups is loving garbage in everything I have seen so far. f I use two monitors, and to be honest, id love a third one.
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Jan 6, 2012 20:02
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psydude posted:I need four. I also need you to hook up a projector. that was my last visit to the client up north. also get to figure out why some 99 cent iphone app doesn't control the projector perfectly.
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Jan 6, 2012 20:36
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time taken to get a reverse lookup on an static IP fixed - 5 hours. I swear this ISPs NOC team has no idea what im talking about.
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Jan 6, 2012 23:52
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stubblyhead posted:That's pretty cool, actually. I assume you're exaggerating somewhat, since there's like 10 people on all of Ellesmere Island, but still. Well i did a little.. Cambridge Bay is my main hub up there
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Jan 7, 2012 01:04
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stubblyhead posted:
its actually a fairly large hub. There is a Norad radar station up there and a fairly large port, for up north anyways. During the summer they are a base of operations for any Naval forces up there and are home to an icebreaker during the winter. They even get a couple of cruise ships every year. Getting up there isnt too bad. Its about a 3 hour flight out of Yellowknife which is about a 2 or 3 hour flight from where I am. They dont have daily flights up there so ill probably be up north for a week and a half
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Jan 9, 2012 16:54
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wow, that is really cool. How does one get there, and how long does the trip take?
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neckbeard posted:If anyone else is toying with the idea of getting a government IT job up north, I work with a guy who spent a few years in Whitehorse and loved it, just do not ever agree to be shipped to Old Crow In the long run, i may be able to do Yellowknife or Whitehorse, but anything more remote id go stir crazy. When I went up in the summer by the middle of my second week i was starting to go a bit nuts.
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Jan 9, 2012 18:48
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neckbeard posted:If you can stand the month of no sunlight in the winter, Whitehorse wouldn't be too bad. Temperature-wise it's pretty similar to Edmonton, and in the summer you get 20hrs/day of sunlight and there are tons of lakes/camp sites to go drinking at. But beyond that you start to get into the dry communities up north, which I don't think most people here could deal with. Also, when you get 20+ hours of sun in the summer, you get 20+ hours of NO sun in the winter. To be honest the lack of or excess of sun isn't that big a deal for me. I know the peak of summer we get a good 18+ hours of sun here and about 16+ hours of darkness in the winter. My problem is I rely on the net for a lot of my entertainment. That and the people around town weren't exactly welcoming either.
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Jan 9, 2012 19:13
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stubblyhead posted:I spent a lot of time in Alaska a few years ago; all in the summertime fortunately. We were getting out of Dodge right as the amount of daylight was starting to plummet at the weather started going to poo poo. It's pretty surreal walking back from the bar at like 0130 and it's still kind of twilighty outside. Closest I made it to the Canada side (on land anyway) was Skagway. There's a tourist train or something that goes from there to Whitehorse, but I didn't have time to take a ride, nor did I have a passport at the time. Cambridge Bay had an air raid siren that sounded every day at 10am and 10pm to signal the time of day.
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Jan 9, 2012 19:47
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Got a ticket in to restrict access to a users Exchange 03 mailbox by security group.. Can you even do that? I didn't think security groups could be applied to user mailboxes .
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Jan 9, 2012 21:16
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coyo7e posted:I imagine they can, we've got multiple shared exchange accounts here, including a "support box" email address, and probably two dozen shared calendars for different departments, staff rooms, etc. It's not hard to grant individual access to an exchange account, I can't see why you can't add a group at once, although someone else here actually manages that stuff when it's done. Ive attempted the group option, and the group has full deny permissions in security and in the advanced exchange settings. User still has full access to the mailbox. My boss is ready to give up and say "Cant be done" I want to be 150% sure that its not fixable.. last thing I need is for the EU to stumble on a google link that fixes it.
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Jan 9, 2012 23:07
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Brut posted:I am entirely talking out of my rear end but my guess would be some option that makes individual user permissions override/be-more-important-than group permissions. Or something like that. Attempted adding test user to deny permissions, no change they still have full access, This doesn't make any sense.
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Jan 10, 2012 01:03
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ptier posted:Totally dumbass question on my part, but have you been logging out and back in for the changes to take effect for the user? Completely valid K.I.S.S. question. But yes, after every change.
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Jan 10, 2012 01:11
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I had a customer call in: " I accidentally installed Real Player and now when i go into my web app it says I need IE 5.5 or later" I didn't realize it was 1997 again.
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Jan 10, 2012 17:32
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Frozen-Solid posted:Another one of our remote users got Windows Security 2011 on their laptop. Symantec Endpoint Protection shows them as up to date. The oldest definition I'm seeing is from 1/7/2012, and only 2 machines are on older than yesterday's definitions. I'm betting if you contact Symantec they'll get out of it by saying its Malware not a virus, and they don't protect against Malware or some BS. I sometimes wonder if most pay virus prevention solutions are as much a scam as the fake AV ascanners
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Jan 10, 2012 18:27
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Maniaman posted:I almost wonder if it wouldn't be better to pay for Malwarebytes to get their real-time protection. It has to be better than Norton/Symantec and McAfee. The Microsoft corporate AV software seems to be fairly stable for us. Ive noticed that we tend to get less fake AV/Fake Hard drive failure viruses in the Microsoft environments then we do in the environments running Trend, CA or Symantec.
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Jan 10, 2012 18:52
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User called in, Simply Accounting 2010 is crashing when opening a company file. Between two people we spent almost 11 hours trying to fix it yesterday with no luck. I contacted Sage and was told they don't support that version anymore. I seem to alternate between generic SQL errors or hard software crashes. Weve done just about everything short of a windows reinstall. The customer is livid because they haven't done their companies GST filing for last year, it was due in November apparently, and the CRA is riding them hard. I cant tell if the data is corrupt or their windows xp install, which is on a P4 1.7 ghz computer with 256mb or ram is the problem.
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Jan 12, 2012 17:27
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nexxai posted:Restore a known working copy from backup? Sadly they do this portion of their work on their home PC. no backups.
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Jan 12, 2012 18:04
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Walter_Sobchak posted:
It could be ICQ.
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Jan 13, 2012 18:21
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| # ¿ Apr 26, 2024 23:52 |
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Our tier 3 team rolled out a bunch of new servers including a TS, new domain, new exchange new everything.. they didnt bother to tell any of the phone support people the new server name, address, any of the server names or passwords to troubleshoot account issues.
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Jan 16, 2012 18:30
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