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 : my emails to <GUY WITH FOREIGN NAME> keep bouncing, can you fix his email account? : you're spelling his name incorrectly. Spell it right, that's how email works. (I so wish I could say these things)
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Jul 16, 2010 17:45
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mobn posted:"Log in" is very specifically a verb. The nouns involved are a username and password. It's as dumb as somebody who can't get their shoes onto their feet trying to tell you that their walk isn't working. "Log in" is two words, and isn't a verb. It' a sentence fragment made of a verb (Log, an action) and an adverb (in, a direction for the action). Login is one word and is a noun because it describes a thing. Your account/password. This is how words are created. And for whatever in the world it's worth, you can have a funny walk. Walk being a noun used to describe how someone moves their feet. Words are fun.
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Jul 16, 2010 21:12
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Dick Trauma posted:I'm not about to guess at what's going on. I'm fine being quit. If what they're doing spells a meaningful difference, great. I'd rather be employed there while I continue to look. Either way I'm fine. You are being steered away from a lawsuit. The C-levels are paranoid that you have blown your poo poo and are now contemplating whatever sort of lawsuit you can figure out that you can get away with, the least of which involves some sort of medical leave/termination, the worst (for them) being one of those totally loving absurd lawsuits where you point out a pattern of abusive behavior combined with indifferent upper management and poor HR skills. All they want to do is get you to agree to basically not quit your job and go find the first lawyer you can find to milk the company for money. If they can keep you around and then can you for something cause-related, great! No chance of a lawsuit then. Abrupt walking out of a moderately important job? That smells like a problem and really the only way a C-level gets shitcanned from THEIR job, is when the company loses money due to lovely mismanagement. You're basically representing everything that could possibly gently caress them up. I'm not saying you should find a shady lawyer who will try to shake them down for a year's salary.. but you probably could if all the stories are true and you could get other people at work to confirm them.
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Aug 6, 2010 04:22
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Starbucks posted:"Consultants" But if you understand some of the acronyms in there and somehow you have access to our 2011 plans you will sort of know where we are coming from. Actually I am going to post a bit from that: Until now, I thought that was some sort of a joke that only existed on 30 Rock to make fun of people who think that way. Now that I know it's real, I am so glad I will remain far, far, far away from that sort of corporate environment. I don't need money bad enough to work in that sort of place.
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Aug 8, 2010 03:01
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Silly Burrito posted:Aw crap, a new dress policy out: fixed that for you. I'd never work at a place like that. There's just something about a place that cares more about the quality of clothes over the quality of work that makes it not really worth working for...
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Aug 20, 2010 21:43
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go3 posted:Unless he's having to wear suit and tie while crawling on hands and knees unplugging a workstation that policy isn't something to put yourself on the cross over. To each their own, but I personally feel it's a "big deal" to be comfortable at work. To me, that includes jeans because I'll be damnned if I can find a pair of khaki pants that fit like jeans and stand up to daily wear and let me hold all my stuff and don't make me look like a loving douchebag. i'm just not into the corporate bitch lifestyle enough to buy into the idea that dress code in any way represents the quality of work someone does, and I'm willing to make that statement with my job if necessary. There's plenty of jobs that don't do douchey things.
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Aug 20, 2010 22:24
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Is it common to have a CTO that doesn't know dick about technology? I'm wondering if this is normal or we've got a terrible one and I'm pretty much screwed.
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Aug 29, 2010 04:26
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Our CTO buys a video conferencing system from his friend who is the VP of Sales or some poo poo at the company that makes them. The product basically sucks for how we're using it and with what we're using it with... but whatever we bought it now we make it work. I'm trying to set up SIP to route calls from our ShoreTel directly into the video system because the quality of a conference call when you try and bridge a shoretel conference with the video conference system basically shits the bed once you involve a 3rd tier of communications (ie: conference room + conference room + VOIP phone + cell phone, the cellphone can't hear a conference room, the conference room can't hear the cell phone wheeee). Anyway. After managing to wrangle both support vendors on a call a few times, rejiggering our network to make a special gateway work and basically trying to become a ShoreTel Genius and a Video Conference system Genius... The CTO has decided that this has been too much work and he doesn't care any more and we're going to probably just go with the conference calling solution the video conferencing system provides for $300/yr as an addon using their hardware remotely. Hooray, 2 weeks wasted.  I want to go back to waiting for a broken computer to show up, I fix it, and they leave happy.
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Sep 2, 2010 06:33
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FISHMANPET posted:I'm having a hard time picturing an organization large enough to have a call center but not having a network infrastructure where you couldn't just turn off the port or roaming profiles so it wouldn't loving matter if you couldn't back up your files, because nothing of importance is on the workstation. I don't think he said call center. I have a telephone on my desk. People use it to call me. I pick it up, I go fix something. If i wipe someone's laptop there's a drat good chance they're stupid and they've never put a single file on our shared storage or the automated backup system. But there is a good chance they had the ask.com toolbar along with the google toolbar, the bing toolbar and the yahoo toolbar on their internet explorer! And also they're a VP!
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Sep 15, 2010 04:57
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Doc Faustus posted:Can anyone recommend a free alternative to Ghost? Seconding Clonezilla. Get a small USB drive to boot from and a second drive to store images and you're good to go. It'll get as advanced or basic as you want.
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Sep 17, 2010 03:06
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rscott posted:Because we don't work in some sort of IT utopia where software gets updated soon after it comes out? just because you don't deploy it to the users, doesn't mean you can't have nice things unless you don't have MSDN and can't. In which case, bummer for paying for individual licenses for everything, that has to be a pain. we're trying out Office 2011 for mac now. Not bad, not great either. 
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Sep 24, 2010 22:23
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Cryptic Edge posted:Just hope she doesn't somehow try to spin it against you further and burn you a bit with it. I dunno, I'd think yelling at anyone like that insane or not is pretty much grounds for finding a new job at most places. Either voluntarily or the hard way. Being right rarely means anything when you're dealing with people higher up on the food chain, and each level closer to the C-level tends to magnify that from what I figure.
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Sep 25, 2010 19:32
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J posted:This reminds me - most of our users are completely unaware that software costs money, often a very significant amount of money. A select few of them have office 07 because they legitimately need some of the features. Lately, for some reason, a lot of people have been stopping by or sending emails that amount to "Hey I need the new version of office so I can be on the same level as everyone else kthxbye." Sure, just let me produce another license from my rear end and I'll install that for you. In addition, some of the folks with 07 are clamoring for office 2010 now too. This poo poo costs money people. I hate the whole "Oooh shiny me want shiny gimme gimme" attitude some people have. If you get the right licensing, going from 07 to 10 is kinda covered. If you're buying boxed copies and managing serials individually that sucks. We're site licensed for most Microsoft desktop software (server stuff less so) so in our case yeah if someone says "just install windows 7" we pretty much can. Lots of people expect it, so it's good that we've got guys who purchase site licenses rather than individual stuff. We've started putting prices for software (the actually expensive stuff) on the new hire ticket. If you hire someone and you want them to have Adobe CS5 we tell you up front we're billing your department $1600. This has significantly reduced the number of people frivolously asking for photoshop so they can blur their face out of pictures they want to put on the internet, or people asking for Final Cut Pro for their laptop so they can edit home movies ($4300 wheeeee). Be up front with people whenever you can. I love telling people that I'll be happy to install whatever they want when I get a ticket from their manager/VP authorizing the purchase of an additional license and %95 of them never say poo poo about it again.
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Sep 26, 2010 01:48
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FISHMANPET posted:Thankfully, even though Acrobat licenses are cheaper than candy, the guy that buys software is still stingy with them, since everybody just wants it to print to PDF. I get great satisfaction when I get to close tickets with a refusal to install Acrobat. I'm especially giddy since I discovered that there are about 10 more copies of Acrobat installed than we're licensed for, which means I get to pull some serious BOFH stuff. http://www.cutepdf.com/ Free, prints to PDF. Standard on all of our Windows builds. Also, you get to be the hero who saves "hundreds" of bucks on Adobe Acrobat Pro licenses. Slightly better than being a BOFH sometimes.
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Sep 26, 2010 07:33
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sfwarlock posted:"Shouldn't take too long. After that, business as usual." Hopefully a reprimand for inappropriate behavior, maybe in the form of a written "sorry I have a bad temper and I won't do it again or else you can fire me and i won't sue anyone" sort of thing. Maybe nothing but a "take a seat, don't talk" type conversation. Sounds like you have a better boss than most people who would just throw you under the bus rather than fight the crazy bitch. That, or everyone already realizes she's an annoying crazy bitch and everyone involved has been rolling their eyes and just has to do something to make it LOOK like they're mad when they're really not.
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Sep 28, 2010 00:20
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CommieGIR posted:This. Is Epic Having been in a place where I realized that I'd spent too long at one job without moving up or on, this is the absolute truth and people would be wise to follow it. If you stick around for I'd say even 5 years in the same company without new responsibilities, it's time to go. You're digging a hole and you won't get out of it with a job. But, you have a job so now is the time to look around. Don't get complacent and say "I have a job, this will last forever and if not I am getting good experience!" because other people are doing things you aren't and you're not training for your next identical job because two places almost always do things totally differently. As long as you can move up, stay in the same place. If at any point you realize you can't move up and learn new things or more things or be in charge of something, you need to get the gently caress out before you get laid off and spend 6 months looking for a job and getting no callbacks and realizing you have wasted a long time just getting a paycheck and nothing else. Maybe most people here don't have that problem, but I sure as poo poo did and it was a pretty terrible feeling. eta: I quoted the wrong post, but you get the idea.
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Sep 28, 2010 16:58
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Dick Trauma posted:Boys and girls this is what happens when you don't have a plan. People without a plan tend to be much more able to deal with change. The world is basically going to throw change at you on a regular basis. Having a plan, just means you're less likely to deal with change in a positive manner most of the time. I was much less happy when I had a plan, because I had some idiotic arbitrary goals that I wasn't meeting on a regular basis and got frustrated and finally gave up. Then got laid off. At least if you have no expectations of future direction, you'll never really be a failure. You're always in that "something will work out for the best" mode which I think is a much better place to be.
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Sep 28, 2010 19:20
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Midelne posted:I'm not saying this is you, mind you, just that there is a distinct and very broad middle ground between "I plan out everything and cannot handle change, I drive the same route to and from work every single day, all of my clothes are the same color" and "I plan nothing at all, nothing, I am free as the breeze, why don't I have any groceries in the house". I vaguely agree, but I've found very few middle ground people. I know I sure wasn't. I had things figured out when I was 17, I knew where I wanted to be by the time I was 30 and I did it. I just didn't realize that I wouldn't really like it and that I'd spent all my time on such a narrow career focus that when it all went tits up I'd have absolutely nothing I could do that I enjoyed. If I could slap my 17 year old self and say "yes, you are right about everything right now but you'll end up broke and miserable in 15 years" it would be super.
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Sep 28, 2010 19:48
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Maggot Monster posted:I must be hopelessly naive or something because signing that statement seems to be nothing more than rear end covering so that if that woman brings her lawsuit they can claim it's been taken care of through internal disciplinary procedures and that they took everything very seriously. It honestly just read like stock rear end covering. Do you think they REALLY care that you got angry with the crazy bitch that had to be DRAGGED off campus? I don't know how it goes down in the educational realm, but in the Corporate world, that is a "gently caress you" document. It goes in your "file" which people who have never met you or rarely interact with you will read every single time you're up for a promotion, raise, or problem. Every single time. It doesn't matter if you did or didn't do it, and it doesn't matter that it says you don't admit anything, it's a piece of paper saying some bad poo poo went down while you were present. I had it happen to me at my last job. Despite basically being a valuable and hard working guy, that thing hosed me from getting a raise for my entire time there and essentially removed me from consideration when supervisor positions opened up. They even used it as a history of problems (just one 2.5 years ago!) when I had a problem with someone and got bitched out about it (never had a confrontation, did it all respectfully through channels, still got bitched out for suggesting that someone was doing poo poo they shouldn't have been), followed by me not canceling an approved vacation to come to a training session they scheduled a week before. 2 weeks later I quit after they tried using that goddamn piece of paper I signed against me and now I know better that signing that thing is essentially the nudge you need to start looking. That or I have a habit of working for lovely places, it could go either way.
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Sep 29, 2010 01:23
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The Fool posted:Some of those countries have paternity leave too. The US does too (at least california does) but much like maternity, it's unpaid as well.
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Oct 2, 2010 19:28
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Dick Trauma posted:Just like Windows machines Macs work fine if they are set up and maintained properly and they run like poo poo if they aren't. You don't have to be any more or less smart to support Macs and the users likewise are not any smarter or dumber than PC users. I dunno, I've found Macs to be sigifnicantly eaiser to work with, probably because we have Casper for dealing with them. It's an easy process to deploy software, check in on a machine, remote in to fix things, etc. Windows... it's like I have to give every loving person admin on their machines just to prevent them from having an un-fixable problem while on the road somewhere because of UAC and Win7 being a bitch about something random. Maybe it's just that we haven't put a lot of effort into Windows pre-configuration and making things easier though AD or anything like that, but honestly if Windows machines need that much babying to work in the same realm of ease of support that Macs do that kinda sucks from a support standpoint. And as a Windows user (apologst), I really, really hate that. I can fix most Windows problems easily because i've got way more experience in it, but I picked up Mac support in like 2 weeks tops and there hasn't been anything I couldn't figure out. Windows.. I still find bizzaro new problems every single week.
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Oct 11, 2010 21:35
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Dick Trauma posted:Positive aspect of having lots of Macs: when the company goes under you get to have a year old Macbook Pro for $1. They've been giving people their Macbook Pro's here when they get laid off. I wasn't doing the job at the time but I'd have been pretty WTF to see dozens of laptops just fly away forever when people get laid off.
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Oct 12, 2010 00:49
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quote:Marshall is unable to read any of my emails with embedded objects or open my attachments attachments (Marshall uses AOL mail). Any help/insight as to why this might be happening is greatly appreciated. It's like people know why things suck, but they just don't realize it. We're doing the Citrix to Terminal Services thing soon too. Hopefully most of our people "get it" but if they don't I'll try to re-arrange everyone's fake desktop to look like the old desktop and use HUGE icons to make up for it.
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Oct 14, 2010 21:33
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anyone have a way to pull an IP address of a machine somewhere on your network if you only know the login name of the person using it? I don't think AD keeps your IP address of your last login anywhere does it?
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Oct 15, 2010 17:31
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XarsonX posted:Has anyone seen the latest xkcd comic? Well, it's the truth. There's a small percentage who call support lines only because they have no way to fix the problem on their own, even though they probably could or at least tell you how to fix it in the event that you don't know. Unfortunately, most people are required to be support robots for T1 support so it's like a lot of the time the slightly intelligent wish they could just be connected to someone who would troubleshoot the problem and listen to them rather than tell them to do step 1 followed by step 2 followed by step 3.
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Oct 16, 2010 07:03
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Rohaq posted:What they don't seem to understand is that the basic checks aren't just there to save time with people who don't understand IT; they're there to eliminate the possibility of user equipment being at fault. If they don't do the checks (and we documented it when they refused to do so) then an engineer was tasked to go out and found that the problem is with their equipment, they got charged through the rear end for the engineer visit. We know why they're there. It's not some magic secret that Big Corporation Support has figured out that the average human being can't. It's that sometimes there are problems that are easy to fix in 1/10 the time just by addressing the problem rather than the script. Most of the time, the intelligent person doesn't actually call you until it's a problem they can't fix by rebooting their router, clearing their cache or whatever mundane pre-solution faux troubleshooting you throw their way. Yes there are a few idiots out there, but the people who have been T1 before and know that you are literally powerless to help out with actual problems wish there was a way around you to get resolution enacted without all the bullshit.
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Oct 17, 2010 19:33
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mllaneza posted:I've generated a shitload of tickets for myself, either by taking notes on all the "hey, you got a minute" requests or by using it as a to-do list. I've been told by my boss to start doing this but I feel moderately retarded making tickets against myself and instantly closing them. It feels like I'm trying to show off or something.
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Oct 19, 2010 04:11
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why are you people spending $2500 on a machine and only getting 4gb of ram?
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Oct 22, 2010 17:26
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J posted:I wish our C levels would approve $2500 to get them a new machine when they complained about how slow their current one is. Usually they only approve $1000, often just a few months after getting a brand new $1000 machine, so we end up buying them a machine that is only a tiny bit better than the one they had before. Repeat every few months. I'd LOVE to show these people a machine with a SSD in it but I haven't seen a way to fit a SSD into a system and also meet all the other requirements and price point. why don't you buy a handful of SSD's and put them in the machines yourself? If it's $1k they're spending, surely you can make a comparison of speeds on identical laptops with SSD for $250 and "upgrades" for $1k that aren't faster. Hard drives are super easy to replace and usually don't break your warranty.
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Oct 22, 2010 17:48
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Your internet isn't working? Oh sure I'll go trace the cable and..   Click here for the full 1280x960 image.
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Oct 25, 2010 18:42
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serewit posted:
50/50 intertia/morale. I am probably not helping any by just not giving a crap anymore about it since we've been in a 5+ month holding pattern on replacing all the (unseen) netgear switches and replacing them with nice shiny Cisco models. I keep thinking next week is the week we'll replace them and things will be pretty, oh so pretty...
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Oct 25, 2010 19:03
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Man it's like people get emails that tell them WHAT the problem is, and that the solution should be obvious but they believe "He's a VP he doesn't have to do anything by the rules THAT IS WHY HE IS VP" etc etc.quote:Your mailbox is becoming too large. The current size is 1962 MB. STANDARD EXCHANGE MESSAGE. The reply from his assistant "can we look into this?" and it's like that's why YOU got the email! Look into his 2GB inbox! He's been there for 4 months what the gently caress?!?!
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Oct 27, 2010 16:54
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GnarlyCharlie4u posted:Someone get this man a CI-GAR! Unless you have a contract saying otherwise the whole two weeks notice thing is a courtesy not an obligation. (same as giving you severance pay if you get laid off, any job CAN just go ahead and tell you to piss off unless they cross a threshold for a corporate layoff in which case they have to do some federal mandated minimum amount). It's just been how things are done but as far as I'm aware there are no laws anywhere saying you have to do it. It's just a nice thing to do to an employer that you'd like to give a positive reference. Here's the real example that most people don't necessarily consider. Big Corporate Job doesn't give references via HR. They don't "allow" your superiors to do it either and the policy is to refer all reference phone calls to the HR department who will confirm your employment status on the term in question and verify if you are eligible for re-hire. If you give two weeks and leave on 'good' terms, you are eligible for re-hire. This sounds nice to anyone checking your references 12 years later. If you come in on a gently caress You Friday and tell your boss to piss off and storm out in a huff of glory, there's a drat good chance that HR department will say you are not eligible for re-hire and hey, that's gonna be a fun one to explain isn't it?
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Oct 29, 2010 17:22
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hey speaking of printers, can anyone recommend something similar to an HP 3600 that we need to replace here? caveat: has to be an HP. This is non-negotiable. I'm looking at an HP CP4025n right now, I think that's about as close to the same level of quality? I have no idea about printers, I hate them. 
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Nov 4, 2010 00:04
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J posted:Yeah we've got a user who does the "I need windows 7" routine every couple of weeks. We ask them why and get something like "because I need it," or "because it's better," or no answer at all. Repeat. We had a pack of guys complaining every time an IT person was within earshot about how their computers were slow they needed new machines etc etc. Okay fine. They write code, I'm not sure how fast a machine you need to dick with ssh and safari since you code for unix machines and if your code is poo poo on a 4gb c2d, well good luck champ. All I know is they "need" more powerful machines for something vague and undefined for a website that I'm pretty sure gets less hits a day than my blog. At any rate, I guess in a test of wills they submitted a demand for a (literally) maxed out Mac Book Pro. 256gb SSD, I7, 8gb ram, everything. 3 of them, plus 3 spares for a grand total of $17k. I have no idea if this purchase request will get approved or not but I am actually impressed by people who just go balls out and demand the moon and if they get it that is awesome. It ain't my money. And if it works for them, I'm getting 3 SSD's and 8gb of ram for the entire helpdesk staff before the end of the year so we can respond to tickets faster and perform our jobs with more efficiency. Or something.
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Nov 6, 2010 03:21
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my job has enough not awesome to balance out the awesome. no dress code, nobody cares. boss is in another city, nobody cares. I can waste half my day on the forums as long as poo poo's done, nobody cares. DOWNSIDES: all of the above where nobody cares applies to almost everything else that I do as well. I need help? Nobody cares. I need to learn something? Nobody cares. Goes both ways when you have a place run by a guy who isn't into leading so much as letting people work poo poo out for themselves. I got a 2-pack of buckyballs the other day and I swear that me and the other helpdesk guy have done gently caress all since I got them except mess with them. I can hear him messing with them right now. I haven't decided if this is a good or bad thing.
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Nov 11, 2010 00:32
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Does anyone else have a thing where you get people who get that goddamn ransomware malware bullshit like Security Center or Antivirus Action or whatever the christ the name happens to be of whatever flavor they got... and you're running A/V on every machine and it STILL gets through? I have no idea how it's getting on machines with Sophos installed other than Sophos loving Sucks but I have trouble believing that's the case. We have people set to update every single day for paranoia, but now I'm up to 6 machines in the last month that have managed to get infected and I have no idea what to do anymore. Some have been local admins, most have not. Most have been on XP, one has been Win7 so I'm not seeing a common thread here. (other than they're all PC's and gently caress it maybe we should have all macs instead I guess). I have no idea how it's infecting them or where they're getting it from either since there's no common thread among the people who are getting it. At all.
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Dec 1, 2010 02:17
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sooo I was hasty and removed everyone on a distribution group in Exchange 2007. Turns out I was supposed to migrate those people to a new list but instead I just cleared the drat thing off. Is there anything by default that can show me who I removed or find out who used to be on a distro? Any kind of log to dig through?
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Dec 8, 2010 21:20
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Midelne posted:Pull up a message delivery log for an email sent to the distribution list, write down which mailboxes it was delivered to. This was the easiest way, thanks. I found a message from yesterday and plugged the message ID into the troubleshooting assistant and it gave me a list which was easy enough to s/,/; into a workable list to plug into active directory and make a new list with. whew. people should really be more clear with their tickets when they want me to remove people from a list, it would save me the headache.
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Dec 8, 2010 21:46
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enotnert posted:One of our buildings on campus is actually 2 floors above 7 floors below. . . the R in my building actually stands for Roof. Not sure why a sub foor would get an R but hey elevators are dumb.
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Dec 9, 2010 20:20
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