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UserNotFound posted:
To be fair, that is a pretty stupid and non-standard feature in Excel 2003. Its a pain in the rear end.
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Dec 2, 2008 17:43
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c0burn posted:At least on Office 2003 - This is what I was talking about. Its silly to trap a user inside of that grey box and even sillier to have different UI behaviors in the same product suite.
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Dec 2, 2008 20:04
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haljordan posted:I've had clients swear at me until they're blue in the face. I've found its much much MUCH easier to just let them vent. If you try and say to them "OK you swore at me, I won't help you now", then poo poo really hits the fan. They're not really mad at you, so you just learn to ignore it. I think it depends though. You say clients, as in people that hire your company for support? They can abuse you a bit more because your business depends on them. I am not going to let an internal employee abuse me though, I would report them to HR.
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Jan 16, 2009 21:01
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scottch posted:Maybe you could try moving it to a different BES and reactivating it. That seems to fix most Blackberry issues. Including being run over by a tractor? I had no idea blackberrys where that stout.
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Jan 23, 2009 19:57
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syphon posted:Are you somehow implying that nerds don't eat pizza? I think he is implying that Domino's tastes like rear end.
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Jan 29, 2009 15:50
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maxkool posted:Getting anything useful from our help desk is like pulling teeth. Then to make everything worse they have about a 2 month turn over rate. Once we get someone trained to at least ask a question their out. I get that daily. But instead its over the phone. They say "Oh yea, I am getting an error, it says error: 'blah blah blah'". Then of course, I have to say "So, that part where you said 'blah blah blah', what does it say?"
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Feb 4, 2009 16:02
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underlig posted:That's really an issue with every computer user in the world, they'll happily acknowledge that there was an error message but none of them actually read or try to understand the message. True, but I meant those as actual quotes. I get the user to recreate the error on their end and I asked them to read me the message. This user actually said "Oh, it says error blah blah blah" after I specifically asked for it to be read to me.
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Feb 4, 2009 20:49
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Richard Noggin posted:I had a customer complain that Outlook was slow to open. I remoted in and found 30,000 emails in Deleted Items. I emptied the Deleted Items folder, and Outlook became much snappier. I got a phone call later in the day asking where all her emails were. Turns out she puts email she wants to save in Deleted Items. I had this today. I said: Would you complain if you put important documents in your garbage, and the next day it was gone because the cleaning crew emptied the trash, just like they do every night? If you want to save something, do not put it in the trash. This is because we have a policy that makes Outlook prompt for you to delete everything in your deleted items folder whenever you close Outlook. Dyscrasia fucked around with this message at 17:50 on Feb 13, 2009 |
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Feb 13, 2009 17:48
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scottch posted:If you're using folders in QuickLaunch, you should try the Links bar instead. Rather than opening a window with your shortcuts in it, it'll pop up a menu. Unless they've changed that in Vista. Ive always found "Free Launch Bar" to work quite well for this. I do not use it in Vista, but in XP I am able to add a bunch of menus in my quicklaunch. Ive got one menu with a bunch of mapped drives, one with my Citrix desktops and one with my applications. It also lets me pick any icon I want for the menu. Im sure you can work out all of the functionality without it, but its a nice program and works well.
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Feb 19, 2009 20:43
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Ive got some security cam software from some lovely company who's website is in engrish. It has a web interface that our security people use. The problem is that you simply cannot install the plugin in IE7. Ive tried everything I can to get it to install, but it refuses. It installs fine on IE6. The funny thing is that it you get it working on IE6, then upgrade to IE7, it will work fine too, it just will not install.
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Mar 20, 2009 18:50
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Fishstick posted:Depending on what kind of filtering package you use, set up a ham/spam adress and tell users to send spam they still get to spam@ . This actually has an effect and placates users too since they get to "do" something about it. This is how my setup works, but then they complain that there is no confirmation email when they send something to the isspam address... I thought they wanted LESS email.
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Mar 24, 2009 19:15
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Best part about bayes filtering is that you can astound users by saying "its a learning computer, just like the Terminator", so keep sending that spam to spam@xxx.
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Mar 24, 2009 20:54
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osigas posted:If my first year doing helpdesk has taught me anything, it's that users have no patience. I always document my stuff. If its a common issue, I write up step by step instructions. Upon recieving a 5 step guide on how to, perhaps, hook up the corporate calendar in Outlook, I always get "I have to go through ALL of this!?", which leaves me dumbfounded, its not even a page long! I wonder how some of my coworkers even made it through high school. Dyscrasia fucked around with this message at 15:29 on May 28, 2009 |
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May 28, 2009 15:23
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The other amazing thing is the Brother PCL5e Generic driver. Yes, one driver that works with every Brother PCL printer, and it works perfectly.
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Sep 3, 2009 17:37
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Just now I had a great one come in. She says: I am not getting my email until like 3 days later. Is there a problem? I open up her mailbox in my copy of Outlook. I see all the email she is talking about, send her a test and everything is fine. We use Citrix, but every time I am about to shadow her to take a look, she logs out because "rebooting" will obviously fix it. Finally today, she is still complaining. I actually get a chance to shadow her and see whats happening. My response ended up being: Try pressing the plus signs next to "Today" and "Yesterday". I should have known because this is not the first time one of my users has not figured out the whole plus/minus thing in a tree view.
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Sep 25, 2009 16:58
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Lum posted:The vast majority of American beer here is Bud/Coors/Miller etc. If you know where to look, you can find lots of good stuff from all over. Its just not going to be at your average supermarket or liquor store. Ive had a bunch of different Samuel Smith's and Fuller's from the UK and they were awesome. I love Newcastle too, but that can be found at gas stations. Of course I am in Wisconsin, whose inhabitants are known for their love of beer.
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Oct 12, 2009 14:11
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brc64 posted:This morning our receptionist transferred a call to me saying "[female client] would love for you to work your magic on her basket." Between having just woken up and not yet eaten anything, that took me aback a bit. Reminds me of the Qwiktrip gas station commercials where some lady goes on and on about her "Magic Box". The radio commercials are even better because she goes on and on about how great and wonderful her "magic box" is.
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Oct 15, 2009 17:09
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porktree posted:Ya'll approach this from the wrong direction. ROI is the bottom line, you put the numbers together how much it would cost to enable something, present it to the CIO as a cost, and give him the ability to say yes or no based upon the return of that cost and you should wind up doing what's good for your company. Our IT department has a policy of never telling anyone 'No' - we just tell them how much it's going to affect the budget and things tend to work themselves out. This is the way to go. "We want Photoshop because Publisher is garbage." "Well, thats a great idea, Publisher IS garbage. We need approval for $500 per user from your supervisor."
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Nov 3, 2009 16:46
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CitizenKain posted:Problem came in last night, user couldn't reach a webpage, a quick check showed the site was misclassified by Smartfilter, we do send the site to them to be reclassified, try the site again after noon, and send ticket back to HD. Patience is non-existant. Email may as well be renamed to imail (instant mail) as far as my users are concerned. "I signed up for this newsletter 30 seconds ago and have not gotten it yet, can you look through the email logs to see if it was blocked by the spam filter!?!" I used to actually look, but now, I say wait 30-60 minutes for it to get through greylisting. If you do not get it by then, check your spam report in the morning. If still nothing, give me a call.
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Nov 6, 2009 21:39
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Ive got a small window, but it faces the back of our building/employee parking. There is a fence that I can see with the tops of houses above. Its a hell of a view. At least I get natural light. I cannot stand that flourecent crap, gives me a headache.
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Nov 6, 2009 21:45
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Blue Footed Booby posted:Exactly. If you can't read normal print on a screen at that res, you can't read a newspaper either, and you need reading glasses. I've known people who needed glasses, but walked around not being able to see because they didn't like how they looked with glasses. I've never understood this thinking. Or, hey, I need glasses but do not like what I look like with them. Get contacts. Sure, your vision gets worse with age, thats why you go to your annual eye exam to get a prescription increase. Not sure I will ever understand it. Edit: No idea about reading contact lenses... Get contacts so you can see walking around, and reading glasses for when you need to read. Dyscrasia fucked around with this message at 16:51 on Nov 12, 2009 |
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Nov 12, 2009 16:48
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Serious Business posted:So I see a lot of people saying they drink to make things better. Find that whiskey that Kramer drinks on an episode of Seinfeld. No Smell!!!!
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Nov 17, 2009 20:27
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monkeybounce posted:Exactly! Note that this also works on 2003 R2. I have similar filters set up on my Citrix servers to prevent users from playing videos and music through Citrix in IE.
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Dec 16, 2009 18:28
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AutoArgus posted:If the user is smart enough to rename it from .mp3 to .whatever (most media players will still play it if it detects the data inside is an mp3), will this filter that out too? Got enough "knows just enough to be dangeorus" types around here that could figure that out if they knew thats why it was being filtered. I believe its just a file type filter, as in it just looks at the extension. So yes, I think someone smart enough to rename an .mp3 would be able to bypass it.
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Dec 16, 2009 19:10
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Casao posted:You think it's a joke. The thing is, it's not. Exactly, I am writing this poo poo down. After drinking it on tap at the Essen Haus, Warsteiner has become my weapon of choice.
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Dec 17, 2009 15:44
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golgo13sf posted:Ah, but did you drink it out of the boot? Cannot afford the deposit on the boot I am afraid. And it was the end of a bar crawl when I stopped there. So I either would have lost my deposit, or spilled the beer all over myself. Or both.
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Dec 17, 2009 16:37
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AlexDeGruven posted:You laugh as though nobody has actually seen this happen. I do often see people use search engines as an address bar. Like they type https://www.msn.com in their google search.
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Dec 23, 2009 17:23
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TheRealLuquado posted:Just came in my email from my boss: The president of our company has knocked over the PC under the table in our conference room. Twice. Both times he managed to wreck the HDD. At least now we finally got approval for a mount under the table to prevent it from being knocked over. Pretty cheap actually. It only took a loss of $100 to get approval for a $30 bracket that could have prevented the issue in the first place. Here, its kind of like Zapp Brannigan. "But its an emergency!!!" "Call me when its a catastrophe."
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Jan 7, 2010 16:17
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Help Email posted:READ IMMEDIATELY !!!!!!!!!!!!!!!!!!!!!!!!!! Wow thanks, I am really interested in this chain mail. Oh, you say its been confirmed by snopes? I read the snopes article. It says that this chain email is full of poo poo AND its dated for 2006. I am really glad one of my users felt the need to share this with us. Also, "my son who's good with computers told me about this" hahahaha
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Jan 11, 2010 16:32
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IT Guy posted:This profession could be so great but it's the ignorance of people you have to deal with everyday that really makes it awful. I understand that. Its really been wearing on me recently. Just yesterday I got a call. "[software] is printing to the wrong printer!!!" "OK, change your printer to the one you want" "Oh thanks, it works now!!" This warranted a telephone call. I wish so badly that we could bill our time out to the departments. I need a vacation.
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Feb 17, 2010 15:00
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nene posted:I've just had a ticket come in asking for a new firewall policy to allow something through. It contains the words "I have no idea what ports are required." I had a similar situation, but it was with a bank website not working, and a "it broke fix it." Turns out I needed to open a port in our firewall to get that website working. At least the port was listed right in the link, and I was able to make a specific hole just for that computer instead of a catch all.
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Feb 18, 2010 15:58
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Casao posted:Because it sounds like he was on the stairs and not at a desk, duh. All helping her will do is show her that she gets faster service by going straight to you and bypassing your help desk. Not exactly fair to place people that followed the proper channels behind someone that skipped them. Unless of course its a VP or CEO or your boss or someone like that.
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Feb 18, 2010 19:51
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I just printed almost 200 pages from our copiers. We track the number of prints so we can bill them to project numbers. It took 200 pages between 5 copiers to get all of this information. I wonder who those 200 pages get billed to. Of course who can forget the labor time it takes our head Accountant to go through and do whatever is done with that information.
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Apr 1, 2010 17:28
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brc64 posted:Serious question: In environments where people do things correctly (I've never seen such a mythical place), how exactly do you go about testing updates? Would you have a dedicated test server and workstation? And if so, would it be segregated from the rest of the network? And who does the testing/how thorough of a test is performed? Half the poo poo that breaks from updates that I've seen tends to be obscure stuff that the users end up discovering on their own anyway. How would you even do this with a single dedicated server and workstation? It seems like updates rarely break a vanilla server, its always a DC or Exchange server or something running a 3rd party service of some sort. For me to test updates like that, I would need a duplicate of nearly every server. As an example, I have: A BES print server GPS tracking server 2 DC's Exchange server Xenapp clone servers xenapp master server a few web servers smtp/anti-spam server Utility server with WSUS, AV console etc... It seems like each of these would have a different potential to be broken by updates based on the installed software. Do you have a seperate test platform for each configuration? Dyscrasia fucked around with this message at 14:36 on Apr 2, 2010 |
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Apr 2, 2010 14:33
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Farking Bastage posted:I wish Icons were never invented. That's all I have to say about today. OPEN A MOTHER loving MENU CRETINS Same thing with Office and its recent files list. Sure, it makes life easier, but now no one has any clue where they save their files. They just say "Well, it shows up when I open Excel".
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Apr 21, 2010 21:36
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AutoArgus posted:Not mine, but one of the other guys I work with got an "Outlook is slow, affecting ability to do buisness, important client-facing emails" last night. 15 is not so bad. I have one person that has 105 pst files. She has years upon years of email packed away. She always complains about Outlook crashes. I have finally convinced her to only keep the ones she needs open and attached to Outlook, but thats still at least 50. Luckly not many are more than 1GB in size, with most of them much smaller. She has a decent computer, I wanted to give her a local copy of Outlook (we run Citrix otherwise) and move the PSTs to her local PC and run everything from there. I got some vague hand waving about how they had tried that in the past. They do not remember what happened, all they know is it did not work. It would never fly to imply that our IT person down at that office, while great with accounting systems and databases, is fairly useless with normal IT functions.
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May 18, 2010 18:23
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brc64 posted:That reminds me, I had a lady I was helping on the phone try to set me up with her daughter one time. That was awkward. And a little creepy, since the lady had never actually met me. I have had that too. Apparently one of the ladies at an office a couple states away thought I had a really sexy voice. Whatever makes em happy I guess.
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May 21, 2010 16:48
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Dick Trauma posted:How does an admin assistant in her mid-30s not know how to make a folder on the desktop? I just finished teaching a weekly basic computer usage class. First thing I went through was how to copy and paste files. Minds were blown, let me tell you.
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May 21, 2010 20:26
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Xir posted:From what I know of Admin Assistants, if she's not the sharpest knife in the drawer, she's probably a good looking one. Or at least her boss thinks she is. Just remember that if a president or CEO or whatever is anything like any other guy, he probably likes him some big tits. Sometimes this stuff is almost comical. The president of a construction portion of the company I work for hired a woman to do accounting work, payroll, that kind of stuff. She has awful reading comprehension and is all around clueless. But drat does she have a huge rack. He really could not have been more obvious when he hired her. I suppose its OK, because when she messes something up, the employees that actually do fix it are not part of his portion of the business, so any work they perform is not charged to him. Dyscrasia fucked around with this message at 20:58 on May 21, 2010 |
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May 21, 2010 20:53
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Farmer Crack-rear end posted:Alternately, they may not be dumb, but just unambitious. If you're comfortable with your job, and you make enough money, why would you go looking for more work? We also might have a lovely economy right now, or you may be in a city with very few IT positions available, or both. I have a promising phone interview next week though, so I may overcome!
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May 27, 2010 19:52
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