Register a SA Forums Account here!
JOINING THE SA FORUMS WILL REMOVE THIS BIG AD, THE ANNOYING UNDERLINED ADS, AND STUPID INTERSTITIAL ADS!!!

You can: log in, read the tech support FAQ, or request your lost password. This dumb message (and those ads) will appear on every screen until you register! Get rid of this crap by registering your own SA Forums Account and joining roughly 150,000 Goons, for the one-time price of $9.95! We charge money because it costs us money per month for bills, and since we don't believe in showing ads to our users, we try to make the money back through forum registrations.
Lum
Aug 13, 2003

Phuzion posted:

Reeko 8100

I know that printer, the warm up period is excessively long on it (like 5 minutes for the first print in the morning), the user probably doesn't like the fan that accompanies the warm up.

I generally don't recommend them to people unless they are going to be printing constantly, or their print jobs are so big that the improved speed negates the 5 minute warm up time.

If you wanted to gently caress with this user, just send a page to the printer before you wander over to investigate the "fault" then it'll be warmed up and when they demonstrate the fault it will print out quickly and quietly.

Adbot
ADBOT LOVES YOU

Lum
Aug 13, 2003

Strong Sauce posted:

I think we can attribute the spelling to ignorance or laziness and not because she is trying to snub the Japanese.

If she was trying to spell it like it might be in Japanese, it would be Rīko (or Riiko) anyway.

Lum
Aug 13, 2003

Kilson posted:

We have several web forms through which data can be put in the database. Certain fields are restricted to allow only alphabetic characters, numeric characters, or whatever, based on the type of field (e.g., in the phone number field, one can only put numbers and dashes). No error message is given, it simply won't let you enter invalid characters in the field.

Hope that form never needs to accept an international phone number, in which case the characters + ( and ) are likely to be used.

Got one today, at one of my customers, their IT provided the server and the OS image, I just got to install our application on it, the server lives on a desk at a remote site and the end users are responsible for changing the tapes. whatever not my problem if their backups are dead and the server explodes we'll charge them to come and reinstall the software.

So they phoned me up "we've just had a power glitch and every machine has rebooted, can you tell us the admin password for the server?". No I can't I just support your software. "Why do you need the admin password, not that I know it you'll need to speak to your IT for that, is something broken?", "Oh we just need to (some task involving Backup Exec, I kinda stopped paying attention)", "and you need admin for that", "yes", "so who logged you in yesterday when you had to to it then?", "oh, we normally just leave it logged in, only <person> knows the password and they're on maternity leave for the next 3 months".

So we have a server (which temporarily stores credit card info as well as a lot of other personal information, though admittedly only as a scanned image and I blank out that part of the image before writing it to disk), sat on a desk with no UPS, permanantly logged in as admin even when the building is unattended.

"I'm sorry I can't help you, your IT department will have the admin password I'm not allowed to know it either. You should also ask them to make another account just for managing backup exec. The way you're working now someone could break in and get all the personal info off that server really easily."

"oh it's fine, no-one is going to break into here."

Edit: Just to clarify only the credit card info is held temporarily, all the other info goes to permanent storage. I put in a lot of effort to comply with the PCI DSS standard when implementing things here, just because the bloody forms they scan have credit card numbers on. Even went as far as to bodge the scanning software to use a RAM drive (yay for NTFS junctions) since you're not allowed to store the CVV2 code on disk under any circumstances and that code is on the form too. Only to find that everything else they were doing was not even slightly compliant. They are storing the credit card number permanently when they don't need to, and to do that they are sending the numbers unencrypted over ISDN to another site which stores them unencrypted in an Orcale database.

Lum fucked around with this message at 21:43 on Dec 18, 2008

Lum
Aug 13, 2003

Golbez posted:

But why nuke the device after a number of failed attempts? Is it possible to use a computer brute force a password on a Blackberry, or do you have to enter it in manually? If the latter, then it's likely they'll never get it. (Unless it's "password". :downs: )

We are talking about corporate Blackberry users here remember. It's either going to be password, blackberry, their name, their car licence number or if they've had too many run-ins with IT then it'll be id10t or something.

Lum
Aug 13, 2003

Ok, a bit of background story to this one, feel free to skip these two paragraphs.

I used to work for a company that sold high end electronic equipment. They eventually outsourced the actual making of this equipment to another company, which involved selling a lot of their facilities and a lot of their staff transferring to the purchasing company, thus a lot of people got promotions as the original company kept their management for the most part. I did quite well out of it going from 3rd line support to a proper sysadmin job. All new systems went in, Windows 2000 instead of NT, Active Directory instead of Novell 4 but for the most part the users got on fine. The login dialogue box didn't have all those confusing options about trees and contexts any more and it didn't take 10 minutes to log in, it was great.

One of the things that came down from our new senior management, now American, is that we need to be monitoring internet access, apparently in the US if you allow an employee to browse porn all day they can then sue you for supplying them with porn, or something so that's the policy. Whatever the network admin starts playing about with a trial of Websense and just has it logging for now to see if it's up to the job.

...background over: TL;DR: installed websense, monitoring internet access but not blocking.

So the network admin is going through the logs and finds in the early hours of the morning a lot of very suspicious looking and pretty illegal porn viewing happening, but only from one PC. This PC belongs to one of the finance managers, a middle aged lady who probably isn't the one viewing kiddy porn. Eventually via door access logs we narrow it down to a single security guard and get the police involved. One puzzle is why he always used the same PC.

It turns out that this finance manager has problems remembering her password, and her solution is to just never log out, but it gets worse.

The police take away the hard drive as evidence and a new drive is installed with a new OS image and shortly afterwards, well, a ticket came in...

"User claims that the finance data from (date of the take over) to (today's date) has been deleted. Please can this be restored urgently."

We phone her up and she is unable to tell us where it is saved, so a tech is despatched to get her to show us where the data is. She has a shortcut on her desktop that goes to some folder on her C: drive.

Her argument for doing this is "I didn't want to save it on the network because then other people might be able to see it".

Lum
Aug 13, 2003

ab0z posted:

The next time he comes in (because he will, I'm counting on it) I'm going to "find" something, and immediately pull the power to the machine, and tell him that the only way to fix it is to do a low level wipe of the hard drive and start a new install of the OS. And charge him 2 1/2 hours of labor. At $75 an hour.

Sell him a new hard drive? And new RAM too since there may be imprints stored on there that the FBI can retrieve. Actually you can also do this with CPU cache so he'll need a new CPU too.

Any cache on the motherboard at all? Maybe he'd be better off with a whole new computer?

Lum
Aug 13, 2003

ab0z posted:

Some people really do that. I had a girl that I used to work with give me directions as follows (direct quote):
"You go down that one road, you know, by whatever?"

My grandma used to do that. "Go and get me the thingie, by the wotsit... you know, the thingie! by the wotsit!, gah you kids these days don't listen, you ought to respect your elders"

She was very close to her 80s and most definitely going senile. What's your co-workers excuse?

Lum
Aug 13, 2003

Here's one that's starting to piss me off regularly. I keep getting calls from one customer about a faulty DVD burner, however the fault is that when they try to burn this one particular folder of information it comes up with some obscure ASPI error but certain other folders do not. The problem is entirely repeatable and is regardless of where you put said folder of information, copy it to another partition or a network share and it'll still have none of it, burn something else and it works. The fault occurs with two different burners and 3 different burning applications (4 if you count Nero 7 and Nero 9 as separate apps)

My belief is that it's due to an app they have inflicted on them by group policy called Pointsec Protector. I can't find much info about what it actually does or how but the blurb about how loving wonderful this thing is tells about how it can prevent data from leaking from your organisation by preventing said data from being burnt or copied to USB sticks. I was able to burn the offending folder by getting a local admin password and killing the process and deleting it's registry keys but it keeps putting itself back and the customers IT department wont disable the loving thing, so of course what does the customer do?

I don't even need to answer this do I? They keep submitting tickets with our helpdesk about it.

Lum
Aug 13, 2003

Hoppy posted:

I would stop killing that process and trying to disable it unless you want to get that user fired. If there is something on there to prevent data leaks, it is normally there for a reason.

I was given permission to attempt to disable it. The customer has a really huge IT department that don't talk to each other and for reasons far too long and boring to go into this Windows desktop PC with a CD Burner and Nero falls under the responsibility of the Solaris/Oracle team, so of course they have no idea how to disable Pointsec and the people that do have a 3 month ticket backlog and are refusing to get involved anyway.

All I know is that when I'm successfully able to get rid of Pointsec I can burn any folder I like from this system, when Pointsec puts itself back certain random folders cause weird ASPI errors when I try to burn.

Of course, if the customer would actually give us more than 30gb of disk space for this massive and ever growing archive of scanned documents then the end users wouldn't need to burn them to DVD and store in a safe in the first place.

Lum fucked around with this message at 18:07 on Feb 6, 2009

Lum
Aug 13, 2003

Return Of JimmyJars posted:

"i ASK FOR YOUR HELP, BEACAUSE I NEED YOUR MORAL SUPPORT, PLEASE. I THRUST IN YOU...GOD BLEES YOU, AND YOUR JOB"

I AM POSSESSING US$60000000 IN AN OFFSHORE ACCOUNT TO WHICH I HAVE NO ACCESS...

Edit: vvvv I saw the thrusting, but it still reads like a scam email.

Lum fucked around with this message at 14:21 on Feb 9, 2009

Lum
Aug 13, 2003

Midelne posted:

Spoke to her when I arrived. She said that it's a safety issue "because of the cords" and refused to elaborate. I did not point out that because of the receiver used there are precisely as many cords in precisely the same places under the desk as there would have been otherwise, but I wanted to.

Good call, otherwise you'd end up supporting loving Bluetooth.

Lum
Aug 13, 2003

JazzmasterCurious posted:

I've never seen a Bluetooth implementation that's just working under XP or Vista, ever. And I've tried most cards / keyboard setups out there. I think someone earlier in the thread said pretty much the same thing. Manufacturers of Bluetooth equipment (especially the USB dongles) just don't know how to write a decent driver for their stuff. It can be the most reputable supplier of USB stuff or other computer equipment ever; their Bluetooth stuff will still suck no matter what.

That's because they don't write the Bluetooth stack, it'll either be reliant on the MS one (will list XP SP2 as a minimum requirement) or will bundle either Widcomm or BlueSoleil on a CD, often this will be a pirate version too!

The biggest problem with the MS stack is it only supports about 2 Bluetooth devices ever made and it doesn't support them very well

The biggest problem with Widcomm is you can't get updates as they don't offer them for download you can only get them through your vendor with a licence file tied to your hardware (assuming the manufacturer didn't manage to gently caress up burning the licence onto your dongle) or by finding some way to circumvent the licensing restrictions.

A shame as the Widcomm stack is the best version if you can get a recent copy. Too many Bluetooth dongles bundle version 1.x as it doesn't have any licence restrictions so they can basically pirate it and get away with it.

BlueSolil is pretty good though, providing you don't get stuck with a pirate copy of 1.6

Lum
Aug 13, 2003

MikeJF posted:

Surprisingly given the quality of all their other poo poo, I've never had dropout problems with my Toshiba Stack; apparently that is their own.

I'm fairly sure Toshiba use a rebranded copy of widcomm,

Does it have a version number like 5.1.0.5300 and install in a vaguely named "Bluetooth Software" folder?

Lum
Aug 13, 2003

Richard Noggin posted:

I had a customer complain that Outlook was slow to open. I remoted in and found 30,000 emails in Deleted Items. I emptied the Deleted Items folder, and Outlook became much snappier. I got a phone call later in the day asking where all her emails were. Turns out she puts email she wants to save in Deleted Items. :ughh:

Can't remember if I already mentioned this or not, but here is how I deal with users who do that.

I go visit them at their desk and tell them I'm about to demonstrate something, I then find the nearest (empty, clean) rubbish bin, put it beside their desk, grab a load of important looking paperwork from their desk and put it in there, and explain "I'm going to put this important work here, because this is what I use to store my most important work... what is going to happen tonight?"

Invariably the response will be along the lines of "OMG! get that out of there, the cleaner will empty it and I need that stuff"

Sometimes they will quickly follow it up with an "ahh, I see" other times you'll have to point out that the deleted items folder has an icon of a rubbish bin.

Well YOSPOS keep insisting on calling us Computer Janitors :P

Disclaimer: I am not responsible if you lose your job doing this. Check with your local office politician to see if it will be suitable in your environment.

Lum
Aug 13, 2003

Midelne posted:

Learn something new every day, and those new Mastercards where you don't have to do anything but tap the card on the point of sale simultaneously make a lot more sense and make me a lot more nervous.

Oh god, they have RFID credit cards now?

I'm switching back to cash.

Lum
Aug 13, 2003

Jerk McJerkface posted:

I've been signing my credit card slips as "Batman" for atleast two years. I also draw a bat symbol when I have room for it. I make sure I write it legibly and in clear view of cashier.

Presumably if you wanted to commit fraud, you could then dispute the cost of your new plasma TV or whatever (so long as you didn't get it delivered to your home address!) and when the bank drag up the receipt and it says "Batman" the retailer will be liable for the cost?

Lum
Aug 13, 2003

ErIog posted:

Your signature, actually, can be whatever the hell you want it to be in most states. If you want to scrawl in Batman, that can be your legal signature as long as it is consistent across your paperwork. I'm not sure that there is any legal requirement that signatures actually be your name. Considering most signatures bear little resemblance to actual letters, I think this is mostly something people are exercising without realizing it.

Yes but if the signature on the back of your card is your normal signature and the signature on the receipt is Batman then the shop is supposed to deny the transaction.

Edit: vvvv I took it as meaning just on his card receipts, and no shop has ever called him on it.

Lum fucked around with this message at 02:42 on Feb 16, 2009

Lum
Aug 13, 2003

Nuke posted:

A thumbtack, paperclip, and penny had been forced through slots in the case. The shorts caused random shutdowns and discharged the battery. Replaced cmos battery.

I see that and raise you a call that one of our hardware engineers went out to a few years back.

The customer had a Canon DR-3080 double sided document scanner with a feeder and everything (see pic below) which had "gone bang and stopped working"

Turns out that, rather than removing the staples from piles of documents before scanning them, one of their staff was just tearing the bottom sheets off and leaving the staple in the corner of the top sheet. In some cases this would cause the rollers to tear the staple free and of those some of them had been pulled around and dropped into the insides of the scanner.

When the engineer took it apart we found staples in it. Not a few dozen or anything like that, but a pile of staples several inches high that had finally bridged the power supply to the motherboard and put 240V AC through it.

That one wasn't covered under the maintenance agreement and they had to buy a new scanner. They cost about £2000

Only registered members can see post attachments!

Lum fucked around with this message at 02:08 on Mar 3, 2009

Lum
Aug 13, 2003

Kruzen posted:

Luckily in the position I'm in we get to pretty much say "Talk to the client IT, we don't support it" But god would I hate to support Lotus Notes. I feel for you.

Reminds me of one that is starting to piss me off. I have a customer that uses Lotus Notes and because of the nature of our product when they want to change what they print I have to do it and then I email them a specially constructed postscript file which they need to save in a particular place.

We do the same for all of our customers, but for some reason Notes detects that the attachment is text and inlines the entire thing onto the end of the email so you can't save it. But only if I use Thunderbird as my eMail client. If I use Outlook Web Access (which I hate because the exchange server is on a 512/256 ADSL line, and I'm frequently on GPRS) then Notes detects it as an attachment.

Cue me sending it as a ZIP file if I can't keep my connection up long enough to use OWA, and the user then forgetting to extract the ZIP file before putting it in the designated location, then logging a complaint that I didn't actually make the changes they asked.

Lum
Aug 13, 2003

Or you could just get machines that support Wake-on-LAN and wake them up for maintenance?

Lum
Aug 13, 2003

EVIR Gibson posted:

I just started a contract at a public contractor for the government and it is the first time I ever worked in such an enviroment.
...
Any other advice from people who also have to deal with the government to make this contract a bit easier to handle?

Is government work in the US the same as it is in the UK? Are most of the end users just one evolutionary step above Downs victims, who need a written procedure to do every slightest thing, especially when a computer is involved, and call the helpdesk as soon as anything happens that deviates from the procedure, even when it's an error message that tells you exactly what to do to resolve it.

If so, my best advice to you is to document and get them to sign off on exactly what you will be providing in advance and make it clear that any alterations will require additional time and/or money to implement, so if they want anything adding it would be best to mention it now.

Try not to succumb to every feature request that gets sent your way. You will be getting them from all kinds of people, via the management chain, throughout the project and after the project is completed, most of them will come from some pleb right at the bottom of the chain who doesn't have a loving clue about anything, but since their managers are only marginally less retarded it's seen as a good idea, works it's way up and during this process it morphs from "the brainwave of some idiot" to "vitally important mission critical functionality". In this environment a "Print" toolbar icon is vitally important mission critical functionality that will stop a person from working, because they're too stupid to know about File>Print despite having worked there for 20 years and being the "go to" person for the less experienced staff if they have problems.

Try and figure out how to explain to someone why what they want is a bad idea but you need to avoid making them feel stupid. If it is actually a good idea, fall back onto your documentation that they signed off on. "Yes we can do that, but it will take an additional X weeks and cost an extra $Y. If you want to go ahead I will get a revised spec to you this afternoon for you to sign"

Remember that the civil service is where people go to work if they can't hack it in the private sector. Read this thread carefully and note that most of the people posting work in the private sector. The people being complained about here are going to be the cream of the crop of your users.

I loving hate doing government work.


Edit: Just to clarify. There are some people in the civil service who are very intelligent and do a good job. However none of them will be involved with your project.

Lum fucked around with this message at 18:26 on Mar 8, 2009

Lum
Aug 13, 2003

rolleyes posted:

Oh god, local government and their IT policies. I don't know if it's like this in the states, but over here every department within a county council acts as a seperate entity and charges any other department for it's services. Including the IT department. And the helpdesk. Yeah.

I didn't know that, and it explains a lot. Our support contracts basically give them unlimited calls for a flat fee, yet I've often had to investigate stuff that went wrong six months ago. I always assumed that it's just because they didn't notice (usually it's because the archive software has stopped archiving) but now there is another possible reason for it.

quote:

Not related to IT, but he also recently had to reapply for his own job since he was becomming full time rather than contact. Fair enough, right? No. There were no other candidates and his current boss was not only on the interview panel but pretended he didn't know him throughout the interview.

This one is due to equal opportunities laws. They have to advertise and interview for the job (since it's not a promotion) even if they have a candidate lined up already or they can face prosecution for discrimination. They want this person in this job and this is the only way they are allowed to go about it. It wastes everybody's time, it's not unique to government work, and is the reason why half the jobs you see advertised are not real jobs at all. For bonus points the manager often can't be bothered to do all this work himself but will pay a recruitment agency to collect candidates to interview, wasting even more money.

Slightly more on-topic but another problem you have is it's virtually impossible to fire someone just for being useless. The only way to get rid of them from your team is to recommend them for a promotion. This is why there are so many idiots in the chain of command, and why EVIR Gibson is going to find himself nicely shielded away from ever having to deal with the competent staff at his customer.

Again, this is all assuming that the US civil service is similar to the UK one.

Lum fucked around with this message at 19:34 on Mar 8, 2009

Lum
Aug 13, 2003

TokenBrit posted:

Which is also why when you look in the jobs sections of field-specific magazines you'll see adverts which specify very precise details. If the person you have in mind for the job speaks a few languages, bung those in! If they're from abroad, say they must have experience living in xyz.

If a recruitment agency is involved, then half the time those precise details will be obliterated as the agency just wants to collect as many people as possible.

The other half of the time the advert will be run unchecked and you get stuff like "requires 5 years experience with Windows Vista", but that's a rant for the "poo poo that pisses you off" thread.

Lum
Aug 13, 2003

Midelne posted:

people who submit tickets with nothing but "help".

To: IdiotUser
From: IT
Subject: Re: Ticket# ID10T

> Help

I need somebody
Help
Not just anybody
Help, you know I need someone, help

When I was younger (So much younger than) so much younger than today
(I never needed) I never needed anybody's help in any way
(Now) But now these days are gone (These days are gone), I'm not so self assured
(I know I've found) Now I find I've changed my mind and opened up the doors

Help me if you can, I'm feeling down
And I do appreciate you being round
Help me get my feet back on the ground
Won't you please, please help me

etc. etc.

Lum
Aug 13, 2003

Midelne posted:

poo poo, at least it's not Tron. You could've been in trouble if Tron weren't functioning properly.

Tron is from the 80s, you'll need to run it under DosBox.

Lum
Aug 13, 2003

chizad posted:

* Yes, Chuck was a woman. Her real name was Jana, but for reasons I've never figured out she went by Chuck. I'd understand it if her name was Charlotte or something like that, but as a nickname for Jana? In 4 and a half years here I was never able to figure that one out.

Maybe she got very drunk at an office party and chucked up in front of (or over) everybody in her department?

Lum
Aug 13, 2003

Most of my customers are finally on XP desktops since a major vendor (that the UK government forces them to use) started requiring XP as the earliest supported os...

...and also the latest supported OS. It doesn't run on Vista.

I still haven't even seen a Windows 2008 server, I have no idea if our product runs on 2008 there is absolutely zero demand for 2008 and/or Vista support for the foreseeable future.

I need to get out of this job or my skills are going to stagnate.

Lum
Aug 13, 2003

thehustler posted:

I'm not really understanding, did the crash take out some infrastructure around the track that belonged to BT?

Nene will be able to give you a better answer, but my guess is that since the rail companies own land which runs in long straightish lines between major cities, they can rent/sell space alongside the tracks for the likes of BT to do huge cable runs.

It's got to be a lot cheaper than laying your own cable run, digging up roads all over the place between, say, London and Liverpool.

Lum
Aug 13, 2003

To be fair, Adobe 6 (the writer, not the reader) introduced a lot of things that broke compatability with 3rd party software that worked just fine with Adobe 5. Adobe 7 made it even worse. At this point I just decided gently caress it and stuck with Adobe 5 (and Foxit for reading) why pay for the upgrades?

Lum
Aug 13, 2003

ab0z posted:

"Hot wire harnesses without their looms on!"
"check out these bearings out of their races!"

Only registered members can see post attachments!

Lum
Aug 13, 2003

Beary Mancrush posted:

outlook client was in offline mode

God I hate that. Any connectivity issues at all and Outlook pops up asking if they'd like to go into offline mode with no explanation to the user as to what that means (not that they read it half the time anyway). Outlook then appears to be working perfectly normal for about a week then the user raises a ticket that they don't seem to be receiving email.

One of the best things about using the MDaemon outlook plugin rather than exchange or IMAP was that it would check for this every startup and prompt the user to come out of offline mode, with yes being the default action. Got rid of half my outlook related calls just like that once that feature was added.

Lum
Aug 13, 2003

Badfinger posted:


HEY, I'M HAVING SOME TROUBLE WITH MY EMAIL...
:suicide:

That's a pretty badly worded outage notice, it reads more like "gently caress off and don't bother calling us even if it's broken."

If they'd put "We are performing maintenance on the eMail system, if you are having trouble please try again later" maybe people would take more notice.

Lum
Aug 13, 2003

Not sure whether this belongs in the ticket thread or the "poo poo that pisses you off" thread, but I figure it's the same people reading both by now so gently caress it.

As I've mentioned in the past, we sell document archive stuff and scanners and poo poo like that, one of the things we do is that when you print through our software a copy is automatically sent to the archival system via PostScript -> TIFF converter (basically a wrapper around GhostScript)

So last time I was at this customer, they were complaining because when they print off from this system, there is a little banner at the top stating that it's come from the archive system, who printed it, who scanned it etc. etc. "The reprinted copy needs to look identical" they told me. So I showed them how to switch the banner off.

I was back there today on an unrelated matter and they were complaining that they can't tell the difference between the originals and the reprints any more and can I put something on the reprints to say that it's an archive copy.

Where is that Psyduck smiley that explodes into little Psyducks?

Lum
Aug 13, 2003

Casao posted:

You're hilarious if you don't know that forcing them to use wired internet means plugging into their wireless router with a cable.

Don't forget that someone (I think it's Asus) make a little wireless bridge box that you can connect to your laptop via ethernet

Lum
Aug 13, 2003

gwon posted:

Lots of people make wireless bridges.

The one I have in mind is about the size of a couple of thumbdrives and is marketed for use with laptops that only have ethernet, and thus would be a bit easier for the only slightly technical users to find. You know the sort, the sort who know just enough to cause you all the problems.

Lum
Aug 13, 2003

Diocletian posted:

Ah yes the "reply to all" snowball effect. User responds to company wide e-mail via reply to all, another user replies to all to say "please don't hit reply to all" another user then says "guys we get the point, please stop e-mailing me." Then soon a few other people chime in with "why do I keep receiving this?" Then the president of the company steps in and basically tells everyone to shut the gently caress up and it ends.

This is a problem that is easily fixed by educating the person sending the initial mass email to put their own address in the To: field and the allusers@company.com address in the Bcc: field.

Lum
Aug 13, 2003

Elected by Dogs posted:

if swine flu kills everyone in ur staff will my site still be up ? servers will run forever

Out of Office Autoreply:
I am out of the office this morning (7th April 2009) as am I at the doctors with flu symptoms. I will get back to you this afternoon.

Lum
Aug 13, 2003

Midelne posted:

An office manager who actually wants to be able to run the office and be the go-to person for simple, everyday technology issues that require two-button fixes? I must be dreaming.

At most of my customers it's usually some fresh out of school spotty 16 year old who takes on this role

6 months later, said 16 year old has moved on to bigger and better things as have any other competent staff. The only ones who remain are the drooling retards who wouldn't last 5 minutes in a private sector job.

Of course, this being the civil service, "long service" counts for a lot when it comes to promotions or being given additional responsibility. Usually one of said responsibilities is the job of understanding whatever the current problem is and then calling me about it.

I haven't found a way that I can nicely ask, "Can you pass me over to Spotty McTeenager please because you don't know what the gently caress you are talking about"

Lum
Aug 13, 2003

Midelne posted:

"wes likes to have his mechanics working!!!"

Is it bad that I interpreted this as "We'd like to have this machine working" only written in a mixture of typo and lolcat?

Adbot
ADBOT LOVES YOU

Lum
Aug 13, 2003

Midelne posted:

Nah, Wes is the shop manager

I figured that out, but it's funnier to imagine this guy as a drooling retard who posts on the icanhascheezburger forums or /b/.