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syphon posted:This is getting off-topic... the only thing is some of the places I would like to use this throwaway type address are flagging the '+' as a non-legit character. 
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Jul 4, 2009 01:40
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Migishu posted:Not many tickets came in today... Hello fellow working on the public holiday goon! My one legitimate tech call was a sales rep who got his laptop replaced. First thing he says was "I'm sorry you have to work today" +1 to sales rep. Second thing he says is "I can't seem to get iTunes to install on the new laptop you guys gave me" -10000 to sales rep. heh
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May 30, 2011 23:42
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Sinestro posted:Does he have to travel a lot? If so, you need to Oh we don't prevent them from installing in, but we also won't help them (and there's nothing on our machines that stop it, they have admin) Verizian posted:Also don't iphones need itunes for local synch/backup features? Also not our issue, they have Blackberries atm and are going to have the OPTION to switch to something of their choosing at some point this summer, but, other than ensuring they can connect to Exchange over the air, that's the extent of our support for the devices (Androids are welcome too, though not Windows Phone 7 as it doesn't have all of the "features" our security guys require...what?)
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Jun 1, 2011 00:42
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. It sucks to have to spend hours flying around with nothing to do because your IT department is overcontrolling. If he doesn't regularly travel, he does deserve hate.
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Today I was on our "office automation" queue, basically generally pc troubleshooting for internal clients (read: employees). Got a call from one of the other agents about a client who is having problems connecting to certain webpages. Puts the client on the phone with me. I realize I'm speaking with a male and the client name on the ticket is female, so I ask if he's her assistant or something? Nope, he's the local desktop support agent at that facility. It proceeds like this: Me: Ok, well, uh, if you can't figure it out let's hope I can, because my escalation path is to send this back to you haha! Him: Haha! Yeah hope so, I'm stumped. She just can not get some webpages on our intranet to open no matter what I do. Me: Hrrm, well, let's just start with the basics if you don't mind, have you tried resetting IE? Him: Nope, how do I do that? Me: Uh...it's in the advanced options assuming this is IE8 Him: Oh yeah it's definitely IE8...how do I get to the advanced options? Me: *head hitting desk* Tools > Internet Options > Advanced Him: Ohh ok, hey I never knew this was there!!!! And that fixed it! Thanks so much! What annoys me about this is I've been a contractor here for almost a year as there's a hiring freeze, and people like this won't leave to open up a spot for me.
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Jul 14, 2011 02:42
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Had a request come in today: User Name | Super Computer Name Location Phone Number Job Title Additional Information: HELLO I NEED A TOP OF THE LINE DESKTOP WITH MAXIMIZED RAM AND CPU AND VIDEO ------------------------------- No reason why, no details as to what he considers necessary, nada. Our procedure is to send it to their manager and then if approved it goes to purchasing. I'll be keeping an eye out for how this one ends...lol
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Jul 28, 2011 00:20
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Dick Trauma posted:With that description there can be only one choice: ALIENWARE!!!!!! That would be great! lol Actual answer: Request denied, user is getting laptop refresh soon. ------------- I thought that was a little harsh, no time frame as to when "soon" might be means I bet this guy ends up submitting another request. I did hear we're replacing ALL the D610's, D620's and D630's that are left by the end of the year. Yay! Now if they'd only get over having sales using HP Tablet PC's that fail more than they don't....the latest trick is with Windows 7 and the built in aircard they won't connect to VPN. Oof.
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Jul 29, 2011 01:58
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Had a ticket today that needed me to call the customer back to find out more information. First thing is that they can't complete an order on our site, have restarted the browser a few times and still not able to send, so I ask if the machine has been rebooted lately (our site has weird issues sometimes). "yeah, this one gets rebooted all the time because it's flaky" So I remoted in with Webex and see that the network connection is almost 7 days of uptime, so then I have the client reboot and everything works. No biggie. Then she says "I wish I knew what the problem was, we have to restart the application all the time, daily even!" We don't have an application (at least that she has installed). Me: What application? Her: "companyname.com" Me: yeah...I wouldn't be surprised to hear that you have to restart internet explorer at least once per day.... 
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Nov 22, 2011 03:31
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ColumnarPad posted:Have any of you guys seen this before? My boss is looking for a cause, rather than just a resolution. This is probably going to sound dumb, but I've seen it happen twice now on Windows 7 laptops at my office, does he have it docked/ethernet cable connected AND Wifi turned on? I don't really know how or why because that's above my paygrade, but I've had two that had this scenario, having them turn off wifi when docked *seems* to have fixed the issue as it hasn't reoccurred yet, it's only been 3 weeks though so I can't swear to it being a permanent fix yet.
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Nov 29, 2011 03:21
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I've been here too long today.... I was talking through this client on how to type something in the run box on XP. "yes ma'am, m like mike, g like golf, r like romeo, dot, d like delta, l l like....cool J" she busted out laughing so hard and so did I, said it made her day. 10 seconds later someone asks in group chat "Krobar, did you just say 'l l like cool J?' That's amazing, I'm so using that!" Now it's gone around my team and the other teams that are still here as the greatest thing heard today....whee?
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Jan 18, 2012 00:09
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Anyone have any experience with "Service Now" as a ticketing system? That's what I just found out they're hoping to switch us over to sometime this year...
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Jan 29, 2012 17:58
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Science posted:The helpdesk I used to work in was suppose to get switched to Service Now. The real switch was that they were being outsourced to India. lol hoping that doesn't happen to us, I don't *see* it happening, but who knows. I'm just a lowly contractor anyways, so I don't have a lot of stability as it is :-\ notwithoutmyanus posted:My company uses it on the premise of modular/flexible. That's good to hear, the system we use now is terrible, custom made from what I can tell and likes to just randomly stop working for EVERYONE. Also, it's crept way past the initial scope of what it was supposed to be used for, making it fun whenever we have to train a new person.
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Jan 29, 2012 20:23
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Daylen Drazzi posted:Kodak is using it now because of its focus on ITIL - I honestly think there are much better ticketing applications out there (I've used Magic, Remedy, Altiris, plus a couple in-house custom applications) but none of them had as many modules - there's a knowledgebase, inventory tracking, user tracking, asset tracking, plus a couple others I don't have any need to know about (and couldn't care less about). A lot of how friendly it is depends on how your admins configure it (and how knowledgeable they are about how it works). so....abandon all hope? lol That's cool though, I'm not sure who on the project team is heading it up, but they're supposedly taking a lot of input from us this time so here's hoping. 
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Jan 29, 2012 22:33
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SubjectVerbObject posted:The best ticketing system I ever used was Clarify, and that was because the guy who customized the system sat right next to the help desk director. Any changes that needed to be made could be done in a day or so. I have worked on a lot of different systems that were outsourced, or purchased as a completed product and over time they all started to suck as things changed. If the development isn't in house, management never wants to pay to have features added. Unless you're in Columbus Ohio I guess our system isn't custom built (Clarify is what we use now and are switching away from eventually)
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Jan 30, 2012 20:13
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spankmeister posted:Here's a question for you people: Ours is "Technical teams are currently engaged with finding a resolution to this matter" Don't tell 'em it's a problem, oh and we get spanked if we say it's a "known issue" for some reason too.
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Feb 8, 2012 18:56
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Scikar posted:That's the older ones, the new ones have normal buttons now. But they also have a new feature where you can double tap the top left of the touchpad to disable it and the only way to tell is a tiny orange light. Thankfully just about every laptop user in our company only ever uses it at a desk with a docking station so we haven't run into it much yet. Still stupid. Yes, and then to turn it back on you have to TRIPLE tap it, trying to explain that to users who did it on accident the first time is...fun. I definitely won't miss the touch sensitive WiFi buttons though.
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Apr 1, 2012 18:39
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YOTJ!!! I've been a help desk contractor at my present company for 19 months (was told 3 to 6 months contract to hire originally) and about a month ago got tired of waiting, so I started looking and just accepted a position at a company that is more pay than my contracting rate, full time direct hire and not being a primary phone monkey! I'm psyched as I've spent the last 10 years doing phone jobs (started in customer service many moons ago). A lot of you guys in this thread and the poo poo that annoys you inspired me so thanks
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Apr 9, 2012 19:24
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question: I can't find the name of that free (open source?) monitoring/ticketing/inventory software that people keep raving about in this thread. Little help? Content: I got a screenshot emailed to me of a screenshot. I'm....confused as to why the user didn't just forward the original screenshot, but he took a screenshot of windows picture viewer displaying the original screenshot....what?
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Jun 13, 2012 03:20
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ConfusedUs posted:I get those, inserted in a Word file. Yeah, this was just new, the guy was smart enough to get a screenshot of his employees machine, and forward it to his, but then sent it to us as a new screenshot. Oh and it was in Outlook so he technically did do it in Word I suppose lol Sirotan posted:Spiceworks? Yes!~ Thank you so much!! My boss has finally agreed to give something else a try before trying to get the company to drop $5000 on "What'sUpGold" and I wanted to suggest it based on everything people have said about it. Thanks
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Jun 13, 2012 03:44
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Gorfob posted:
2 weeks ago one of our developers asked to have his Office upgraded to 2010. I go over to his desk and he had a Vostro 430 or something (like that laptop but a desktop machine) sitting there on TOP of his desk covered in dust. He wasn't using it. He was still using his old Optiplex 210 P4. I go to set it up today and it was last turned on in September 2010. I'm guessing when the old IT guy had imaged it and stuff. I figured the dev would be super happy to get it running so I hook it up and first thing he does is just RDP into an old XP virtual machine on our network that he does the majority of his work from...I don't even know what to think. But he was smiling so...yay?
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Jun 13, 2012 03:51
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We had a client at one of my old jobs: "Bich N Ho" Another was legally "The Magic Poof" or something like that, there were financial documents signed with that that had a little sparkly cloud there too.
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Aug 25, 2012 23:32
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vonnegutt posted:You live/work in Kentucky, right? Unless there's multiple "The Magical Poof"s running around. lol no, a little north of there, but she wasn't local to us when I worked there. edit: I'm not sure what to do so going to tag this on here. I YOTJ'd from a crappy contract help desk gig at a huge company to work at the "help desk" for a smaller company (it's more desktop than help desk but it does encompass both portions of those worlds). It was recently taken over by another company and ALL the management from CEO through every VP and the next level down has been replaced. Not even 2 months in I was promoted to Senior Technician (from Technician), now, roughly 4 months in I was asked by the VP of IT to pick out what I want to do as I'm "too smart to be underutilized" where I am and he wants me to join our infrastructure group. I have my pick of linux administration, PCI compliance, dialer specialist (we have call centers), or any combination. My concern is, they are going to lowball me as I don't have a degree yet (2015) and my experience in the working world has been help desk and lower. I'm comfortable saying I could be a Junior Linux Admin at this point, but in no way an engineer. I was poking around on Glass Door and am having a hard time finding anything like these in my area that also say "entry level". I'm basically lost on what to ask for or how to figure out what to ask for, and how low to accept as I realize that this is going to be fantastic experience and I will be working with some very smart people, but I don't want to underestimate myself. Any advice would be appreciated!
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Aug 29, 2012 02:30
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