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One of my previous jobs was with a small hardware design house, maybe 35-40 people total. With the exception of a couple of dedicated engineers and dedicated mechanical assembly/prouction folks, the tech staff assumed many roles depending on what needed to be done. Sometimes, this included trying to do repair work on laptops from the sales staff. One of our weirder sales people once brought her laptop in, forgetting to take the porn DVD out of the drive. It was returned with the DVD still in the drive, no questions asked, if for no other reason than our burning desire to avoid that awkward exchange. The second time she brought her laptop in was for a dying HDD. She wasn't what I'd call tech savvy, but understood enough to be reasonable in her request - a "hey guys, I know the disk is dying, if you could please copy off whatever you're able to before it finally goes for good that'd be great". Great, since she's being completely reasonable and friendly with her request let's see what we can do to help out. While digging through the drive to determine what needed to be copied ASAP (Outlook, My Documents, etc) we also found a rather large (home) photo shoot of her before & after breast enlargement surgery. It was not a well-done surgery, and the results were much more uncomfortable to look at than they were erotic. Even weirder is that these photos were taken from her home office, so within these side profile shots of her topless we could see company literature on the desk behind her.
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Dec 21, 2009 05:18
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TheRealLuquado posted:The question remains...did you give her back the pics of her boobs? Because if she saw them in the saved files she knows you looked at them... We copied as much of it as we could to new new drive, including the photos. We did not save a copy of the pictures for ourselves, as it seemed like one of those things that would eventually come back to bite you in the rear end in a very major way.
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Dec 22, 2009 03:13
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LieutenantFrost posted:But to quote one of my favorite musicians: Just wanted to offer a high five to a fellow VNV fan. Right on.
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Jan 13, 2010 05:36
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A ticket this morning posted:URGENT! URGENT! The machine doesn't exist (yet). Hardware's been ordered, but hasn't arrived yet. This information is clearly communicated in the ticket that's being used to track the progress of adding these new servers. They submitted two of these tickets, the second being the same scenario, just referencing the other server which we're still waiting on a delivery for.
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Jan 29, 2010 03:32
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FISHMANPET posted:I'm not sure if you're grasping the urgency of the problem here... I'm not sure if you're grasping that there's not actually any urgency here, the systems they're screaming about having gone down don't exist yet. We're not behind schedule rolling them out or anything. The group that submitted the ticket just assumed it'd been completed, decided to try and log into it, freaked out when they couldn't ping the server, assumed it was dead and figured "if we slap the word URGENT into the ticket a few times they'll look at it faster". The testing they need to do is valid and needs to be completed, but filing an "OMG CATASTROPHE - URGENT!!!" ticket for systems that haven't even been deployed yet is moronic.
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Jan 30, 2010 08:13
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It was a long week and I was dead tired when I replied. 
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Jan 30, 2010 18:56
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Yaos posted:I had to turn on spamming tree because microsloth sucks and comcrap has bad Internet! It's the internet equivalent of the shithead at the checkout line who says "I GUESS IT'S FREE, HUH?  " when something doesn't scan correctly. I hate them so, so much.
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Feb 6, 2010 02:20
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Dick Trauma posted:EDIT: Oh jesus. You know why he thought it was ok for me to take down our one and only AD server? Because he configured a VM on his $10K VM toy server... as a third DNS server! That's right folks, DNS now can function as AD in a pinch. Or if you have brain damage. I'm getting flooded with calls. Dick Trauma posted:Everything is like that here. Everything. If you ever decide you can't take it any more and murder that shitbag, I'll back up whatever alibi you concoct. I won't help you actually kill him, but I'll do my best to help you get away with it.
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Feb 9, 2010 03:35
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juggalol posted:I won't help you actually kill him Eh, I just re-read some of your previous posts about the guy. gently caress it, I'll help you kill him.
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Feb 9, 2010 03:39
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User submits ticket complaining that a webserver we're responsible for no longer works and is holding up their urgently important work. Said user was trying to pass URLs that weighed in at 12K. Seriously, the ticket contained the full URL in the body. I run a 1680x1050 display at work, and with Firefox maximized I still had to scroll down in RT to see the full URL.
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Feb 24, 2010 05:16
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brc64 posted:That's not in the budget. He'll just have to show them how to move the network cable when they need to use the other PC. Except they're immobile because of a medical condition  Edit: I love getting Engrish in tickets. We have some developers in China who have completely, totally worn out the "urgent!" magic keyword to get things done faster. So instead, now we're getting tickets for one-off problems (*far* from urgent) which are described as "emergent". juggalol fucked around with this message at 01:13 on Mar 31, 2010 |
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Mar 31, 2010 01:08
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Javid posted:she'll hear half of it and do it horribly, horribly wrong. I'm going to quote this brief portion a few times in the hope that it'll convince you. Javid posted:she'll hear half of it and do it horribly, horribly wrong. Javid posted:she'll hear half of it and do it horribly, horribly wrong. Javid posted:she'll hear half of it and do it horribly, horribly wrong.
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Mar 31, 2010 11:52
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He just copied & pasted that. What a lazy gently caress. It's too bad you're not actually blocking the ports, because a wonderful BOFH move would be to un-block them and promptly throttle the throughput down to something completely unusable.
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Apr 1, 2010 00:28
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AutoArgus posted:In response to the "SAN controller is down, drat near everything is affected: <server> ... <server45>" notification: Perhaps you didn't understand his request, you miserable excuse for a glorified mechanic: he has customer data that he needs access to immediately 
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Apr 7, 2010 03:33
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Dick Trauma posted:
I work off of a ticket queue, but I don't deal with much end-user stuff so I rarely have material to post in this thread. I've been reading every update for the past few months just to find out what happens to Dick Trauma's loving awful boss. Know that you're in my thoughts and hopes, Dick Trauma. Know that.
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Apr 30, 2010 00:34
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The poo poo just got real
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Dick Trauma posted:
Dick Trauma posted:My boss left early. There is no god.
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May 13, 2010 00:46
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n0tqu1tesane posted:In fact, we're about to get a ton of Cicso's new Unified Computing blade servers this summer. I pity the hell you're about to enter. Truly, I do. (in my experience they've been completely unreliable and a real pain in the rear end to administer + manage)
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May 28, 2010 05:16
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Jabor posted:There's probably something that runs on a large number of folders, and to prevent it messing about with the application, they've ... added "." to the path and stuck dummy files in the directories they don't want to be touched. I actually made an audible "ugh" noise of disgust after reading this. You're probably right. They're forcing . to be in the path (mother of god, this is an awful idea) and using the empty cp file as a "flag" to exclude directories. A much less broken approach would be to crate a hidden file that serves as the flag in each directory you don't want to run processing inside of, and (for each directory the craptacular app churns through) check for the presence of that file using THE BUILT-IN FUNCTIONS THAT BASH PROVIDES EXACTLY FOR THIS loving PURPOSE [ ! -r .craptacular_flag_file ] # work goes here!
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Aug 15, 2010 17:55
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Guy Axlerod posted:He added a line like There's gotta be something I'm missing here, because those two lines are identical. Edit: aaaaaand I'm an idiot juggalol fucked around with this message at 21:57 on Aug 15, 2010 |
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Aug 15, 2010 21:09
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rolleyes posted:If it's any consolation I just sat here for a couple of minutes thinking "But they're the sa... oh." It helps a bit, sure. But still, i = moran
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Aug 15, 2010 21:58
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SWEET MOTHER OF CHRIST http://linuxorg.sourceforge.net/ Edit: Not in the Fedora repos, effort>payoff threshold reached. Halo_4am posted:Sounds like linux really is getting more and more like Windows. Bad software design is platform-agnostic. juggalol fucked around with this message at 03:46 on Aug 17, 2010 |
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Aug 17, 2010 03:39
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mllaneza posted:"Never kill sshd remotely". My favorite approach to doing anything dicey like that remotely is to "echo service sshd start | at now+3min" (or whatever command would be appropriate to un-bork what you're about to attempt). It's been the difference between small blip and Big loving Problem on more than one occasion. Enter the restore atjob, run your semi-risky command, and if it works, remove the item in the at queue. Otherwise, you're back in 3 minutes to fight another battle.
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Sep 16, 2010 05:35
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FISHMANPET posted:You are doing it so so wrong. I've done stuff with Sun's ILOM on Windows, Linux, and Solaris, and never had any problem (other than a stupid bug in the version of javaws that came with Ubuntu 9.04 x64, causing it to not work at all). For what it's worth, in my experience remote management devices like that are usually heavily dependent on which specific build of Java you're running. Sometimes to the point where the version of Java that works with IBM's BladeCenter KVM app will gently caress HP ILO's KVM app sideways. I work in an environment with a number of different vendors, and some are worse than others. Unsurprisingly, Dell is at the bottom of this barrel. I've also noticed that this problem seems to be much, much worse under Linux than Windows (dunno about OSX).
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Sep 23, 2010 00:39
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Midelne posted:After a pause, we both continued with "I guess you've heard .." before they gave up altogether and went back to doing something presumably productive in another room. My favorite way to handle it is to stay silent for a few seconds, cough (not exaggerated coughing, just a regular old cough) and then let the silence continue. I'd rather make it extremely uncomfortable for everyone than to pretend that they're funny.
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Sep 24, 2010 01:30
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rscott posted:I play tetris on the toliet because I am still rocking a razr v3m that is going on 4 years old. Quoting from a few pages back, but god drat if the Tetris game I had on my Razr v3c didn't get played more than the original Tetris *and* Dr. Mario combined when I rocked the NES back in the day. Really, it's because I hated that loving job and spent an impressive amount of time pretending to take a poo poo in the private bathroom while playing.
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Oct 8, 2010 02:14
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FISHMANPET posted:Jesus I'll never be able to convince anybody to get better hardware either. Right now we've got about 13k tickets in the database, do you know how many you have? We have about 70k in our RT instance and it's not lightning fast, but far from unusable. I'm not sure about the specs on the box running it though, I'd need to check. But, regardless, RT is capable of being plenty fast with a big database. Edit: Doing a fulltext: query is loving painful, though. Good lord. Edit 2: Oops. Forgot to refresh before posting. Beaten by a bunch of folk.
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Oct 12, 2010 01:34
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The Fool posted:Regional monopolies. Yup. I'm in New Hampshire and they're pretty much the only game in town. FairPoint (Verizon subsidiary) exists here, but apparently they're on the verge of bankruptcy, so they're not expanding or rolling out new infrastructure anywhere. So I'm stuck with Comcast.
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Nov 3, 2010 04:09
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We have a regularly scheduled maintenance window. It's well-known, it's on a predictable schedule, it's announced to everyone who could potentially be impacted by it. A ticket comes in right in the middle of the outage, from one of our most notoriously dumb users. Ticket more or less reads "$APP isnt responding can you please take a look?? thanks". Rejected immediately, with the response "$APP was unavailable during its regular, announced, expected downtime. Notifications of the upcoming outage were sent on $DATE1 and $DATE2. When the scheduled maintenance has ended, $APP will be available." Petty, sure. But it felt good 
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Nov 21, 2010 19:34
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enotnert posted:Today on this day of givings of thanks or something, I am thankful for some of my better end users. . . What would make him assume that you want to spend Thanksgiving not working on computers? Isn't that what those IT people live for?
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Nov 25, 2010 19:15
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less than three posted:Much like Dell gets blamed for lovely capacitors in their GX260s, the ISP is going to take the heat if they contract out installations to people who gently caress poo poo up. In fairness, I don't think people are/were angry with Dell because they used a cut-rate components contractor (that stole someone else's design, if I'm remembering correctly), but because they lied about the problem and tried to weasel their way out of correcting the problem once it'd come to light.
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Jan 4, 2011 00:49
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Dick Trauma posted:"Whoops! I just reset the wrong account's password. Guess I'll just wait for them to call when they can't log in. HA HA HA HA." I read about his incompetence and laziness and just sigh.
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Jan 4, 2011 03:12
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There's been a discussion at work over the use of NFS home directories being carried across WAN links. Some are religiously against it, some seem to think it's fine and any NFS over WAN performance issues are a thing of the past. It's still up in the air, and I've googled around a bit on my own out of curiosity, but I haven't been able to find anything recent that discusses it. Anyone have horror or success stores they'd like to share? I realize that this question seems like it might be better suited for the Short Linux Questions thread, but I'm interested to hear about what people's real-world experience has been, so here I am. Edit: This is the most comprehensive article I've found, but it's from 2004. His entire approach hinges on the speed of light being a constant, and it's pretty safe to assume that the speed of light hasn't changed between 2004 and 2011, but I'm still hoping to find something more recent.
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Mar 21, 2011 22:46
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mllaneza posted:I'm off to Vegas next month... on CDW's dime Seriously, how much loving money did you put into CDW to get a deal like that? No exaggeration, we must've put in between $150 and $200k during the past year and we didn't even get a card at Christmas. Edit: By "we" I mean the specific team I'm on. That's not counting other purchases from CDW from other departments in our company.
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Mar 23, 2011 02:25
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madmaan posted:After continuing doing my own projects like this for a few months and during a dept meeting it was asked "what can we do to make desktops life easier." My coworkers complained nothing was automated. The altiris admin said that it would take a month to create all the software tasks and give us access to them. I come out and say that I have already create all the jobs and have been using it for some time. I then take a leap of faith and explain all the other things I have made and had been using during my short time here. After explaining everything the altiris admin looks at me and tells me "Um, you aren't suppose to do that you know." Are these lazy idiots your only exposure to sysadmins? I've never worked in a place that would tolerate that kind of poo poo, and I've been at this for a while now.
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Oct 5, 2011 02:52
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I barely ever get ones stupid enough to be worth sharing, but this was good. Developer has a VM that's hosted on a DIY virt server at his desk.Developer posted:Can you please make my virtual machine Highly Available In other words, "can you please take this totally unsupported thing I've hobbled together at my desk that you guys know nothing about and do it the right way?" Nice.
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Oct 8, 2011 17:26
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Hoping for some YOTJ-related advice from you fine folks. I currently work as a mid-level linux sysadmin for a pretty well-known software company in the MA high-tech belt that has a reputation for being a great place to work. I really like it there, though the pay isn't amazing (salaried $63k/year, with standard benefits). I really enjoy the work and the people I work with. I put in a fair amount of (unpaid) overtime, and we have an informal on-call arrangement (if something breaks and you're available, get online and fix it - if you're not available, you're not available). Stuff doesn't break all that often, so the informal arrangement works out okay. Recently, a friend of mine has been trying to get me to join the company he's been at, which is another well-known company (they're not a tech company, but their business does require a high-end tech infrastructure). He assured me it'd be at least $100k/year with benefits, so I decided "what the hell" and went in for the interview. They offered me the job before I left the interview room, and agreed to $50/hour (~$100k/year) without hesitation. The new position would be moving from operations to infrastructure - instead of maintaining the day-to-day linux server stuff, I'd be on the team doing large-scale datacenter planning and build-outs. It's a junior role in the infra group, so they don't expect me to have much infra-specific knowledge. No on-call, that would be handled by the ops group that's there. There's a catch with this new position: it's a "permanent contract". Since this company isn't a tech company, they contract a staffing firm for their tech folks. The staffing firm would be my employer, and I'd be a W2 employee with health benefits and I'd be eligible for them to match 401k contributions after I've been there for a year. I've personally talked to a few of the people that work there, and they all assure me that it's a good arrangement and that they're treated well. Every six months, your contract is up for renewal, and assuming your job performance is satisfactory, your contract is automatically renewed without you needing to do anything. Since I'd be a contractor, I'd lose the paid vacation (~3 weeks / year) I get at my current job, but I'd be paid for any and all overtime that I'd put in, at my standard pay rate. Any thoughts? I'd love to hear from someone who has gone down this road.
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Dec 6, 2011 02:18
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mllaneza posted:And you can't have root on it. That reminds me of a good one we got recently. Give a developer sudo access on a Solaris box we'd set up for them. Developer manages to wipe out all of /usr/bin/local with said sudo access, removing the 'sudo' executable entirely. Ticket came in: "Can I please have root access on $solaris-box"? (No. No, you can't)
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Dec 6, 2011 02:25
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AlexDeGruven posted:We use sudo on our AIX boxes. Has saved us a lot of headaches, particularly with Oracle installs, etc. Yeah, locking down sudo is a must for any real-world deployment. This was a special case, the box was set up for one developer's exclusive use, but they wanted it to be ours to take care of (we install it for him, manage any updates that need to be applied, etc). His sudo access was to allow him to configure it as he needs to get his software running - we didn't think he'd nuke it in the process.
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Dec 7, 2011 03:49
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macado posted:I worked as a contractor for a year and while the pay was great, I hated not having vacation time or holiday pay. Thanks for your feedback. That's not a huge concern for me, since I'm not the type to take much time off. As I walk out the door at the current gig, I'll receive a nice paycheck for around 3 weeks worth of PTO that I just never took. So hopefully, I'll continue with that trend and won't feel burned out. I officially accepted it yesterday morning, and I start after the new year. Excited and a bit nervous
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Dec 9, 2011 05:35
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Rule #5: Make a backup before you screw with it, doofus
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Aug 11, 2012 19:53
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