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I work in On-Site Support for a large Australian Government Department, so I go out and fix things that Help Desk can't, either because it's a physical issue or because they don't know how. Here are two tickets that we have received, with the titles Help Desk gave them. **URGENT PC NEWS** Have you confirmed client's details: Yes FAQ Search Conducted for fixes: Yes Problem: - client called to advise that her pc was really noisy - she also advised that her pc would not work and she had tried a few others which did not work Detail Attempted Fix: - could onsite please assist? Reference Number Given: Yes HER PC WOULD NOT WORK AND SHE HAD TRIED A FEW OTHERS WHICH DID NOT WORK. Okay, I will apply the 'make pc work' patch'. KEYBOPARD NOT WORKING Have you confirmed client's details: Yes client know on 6th floor Problem:most buttons on keybpard are not working. water appear to be leaking out. can onsite please assist? Error Message(s):nil Detail Attempted Fix:cl;ient is using another kepboard at the present When was the last time this worked successfully?today Does client have a work around?yes Reference Number Given: Yes] Besides the obvious reason for this one, I like that the Help Desk person didn't spell keyboard correctly once.
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Dec 5, 2008 07:28
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I come in this morning and find this in my inbox.Director posted:Hi - let me know if you are not the right person to help with a Blackberry meltdown but mine has detached its memory from the email and gone into cyber space after a 60 second warning and asking for a special blackberry code that I didn't have....?? She's a nice lady though, so I guess I'll just go up and find out what the christ she's talking about.
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Dec 17, 2008 22:19
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