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CitizenKain posted:Occasionally at work we have to work with members of the general public when our employees send out confidential documents. We have a securemail service where you simply hit a button in Groupwise, or log onto the webpage and send the message from there. It sends out a email telling to user to login to the site, they login, get the file and thats it. Dead simple. Usually our contact is simply them asking us for a password reset, and we change it, send a new one out and thats it. you might as well just print it out and send it by certified mail
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# ¿ Sep 25, 2010 04:08 |
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# ¿ Apr 20, 2024 07:22 |
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couldcareless posted:Customer calls about a virus ridden machine. I get there and he tells me it happened when he was trying to update windows which he proceeds to show me by googling "windows update" clicking whatever he fancies. So you guys that have to deal with this kind of stuff, what are your favorite utilities? I'm still working on finishing my networking and security degrees/certifications, but my family/friends keep heaping this kind of thing on me like I'm supposed to be some kind of miracle worker. I don't have any great stories yet, but my dad keeps calling me from Nowhere, USA in his truck (he works for a long-haul trucking company) asking me for IT support, so I figure it's only a matter of time.
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# ¿ Sep 27, 2010 19:45 |
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I just got an email from comcast saying that they've decided to block transmissions on port 25 from my modem, so now I get to go scan all the computers on my network and figure out which one is the spambot. The problem is that since we've got a workgroup environment and no one bothers to back up files on the server, I don't get to just wipe and reinstall machines. bleh. edit: oh, this is at home
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# ¿ Sep 28, 2010 18:56 |
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Crowley posted:Why would your users have access to that port anyway?` I really don't know, but I think I'm going to switch everyone over to Avast instead of AVG.
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# ¿ Sep 28, 2010 19:08 |
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Farking Bastage posted:If you have exchange 2010, Avast causes big problems in outlook. This is just a home network and I'm trying to keep my parents from exploding everything. Plus I've got everyone convinced that outlook blows. I feel that I should clarify that I'm living with them while I finish school. And we're a family of computer nerds, so I get to take care of 3-7 computers and 4 laptops depending on what we have running that week. This means I have about $10 operating budget per machine. I'm pretty big on open source and freeware.
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# ¿ Sep 28, 2010 21:28 |
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rscott posted:But outlook doesn't really blow, I would much rather support it than groupwise or Lotus Notes. oh yeah, I'm sure that in a work environment with exchange, outlook is great. I'd love to make everyone join active directory and use exchange here at home, but it's not really practical. I just got my dad to stop using netscape.
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# ¿ Sep 28, 2010 21:37 |
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EvilMuppet posted:Except it's turned on by default in GP. Also checked her registry settings and it's set to on in there too. is it set in user or machine policy?
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# ¿ Sep 29, 2010 07:44 |
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sfwarlock posted:c) I haven't yet seen this document I'm to sign... is there a 'paranoid' emoticon? of course there is:
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# ¿ Sep 29, 2010 18:10 |
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Farking Bastage posted:His inbox is about 14 gigs and he is the sole reason we can't enable quotas or daddy will bitch at us. this is why outlook blows.
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# ¿ Sep 29, 2010 21:52 |
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chutwig posted:This has nothing to do with Outlook, or even Exchange. This is a policy issue and is C-levels protecting one another. true, but I meant this part quote:Outlook is too slow when I search my inbox. you don't need 14 gigs for this to happen.
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# ¿ Sep 29, 2010 21:55 |
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less than three posted:Quick! I was just coming back for an edit. I wish I could be there for that disaster. also, I take my DS into the bathroom because mario and luigi need more 'stach points dammmit.
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# ¿ Sep 30, 2010 19:57 |
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less than three posted:We don't have access to the DHCP server. kill the switches and tell everyone to switch back to dhcp when they complain
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# ¿ Sep 30, 2010 20:30 |
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frozenphil posted:So just have everyone change back to DHCP from static. This doesn't seem like a big issue to me unless I'm missing something. The issue is when some people are switching back to DHCP but others aren't, and the DHCP server starts sending out IP addresses that the people still using static addressing have set on their machines. And then windows complains because it actually pings an address before taking it. So the trick is to get everyone to change back to DHCP at the same time. Turning off the switches and interrupting their streaming porn or whatever would get their attention long enough to get them all to switch back. of course if they were smart, they would have set up an "alternate configuration" instead of just switching dhcp off.
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# ¿ Sep 30, 2010 23:40 |
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Midelne posted:Troubleshooting remotely with a frontrunner for the dumbest person in the company, the person who was willing to believe that I was Bill Gates, made Windows in my garage, "just looked young" to explain the age difference, and that I liked to do tech work to keep myself busy and was interested in feedback on their user experience. They've been here for a year and a half or thereabouts now and haven't done a lot to improve my initial impression of them as dumber than a sack of whiskey-soaked rocks. this website is pretty useful, but it sounds like they probably wouldn't have managed that one either.
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# ¿ Oct 1, 2010 21:55 |
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zorachus posted:Haha, I don't disagree with you. I'm just saying that I don't understand why this happens. Maybe they feel that they're above the configuration side of things, but how on Earth does that extend to troubleshooting their own programs? More importantly, how does that extend to not being able to tell the difference between a configuration or server issue and a problem with their own code? knowing how to write software does not mean that someone knows how hardware works.
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# ¿ Oct 3, 2010 08:23 |
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frozenphil posted:Here's one of my favorite quotes. Feel free to use it in response to tickets from morons. Bob Heinlein was truly a great American
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# ¿ Oct 4, 2010 17:00 |
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Fox_Spy posted:On a different content note, got a ticket to go teach someone how to use Microsoft Office. I do offer tutoring services, but it's rare anyone takes me up on this. This woman is applying for a part time office job at a university. I had to teach her how to copy/cut and paste, I thought everyone knew how to do that. I also made sure to teach her as much as I could in terms of figuring out how to do things. Like instead of just telling her to open Outlook by using the desktop icon, I had her run through the start menu so if it disappears she can find it. I like to think I'm heading off a potential problem for some future university IT guy. my college is now requiring the basic computer class for gen-ed requirements. And despite having high level computer administration classes and a tech writing course, I'm going to have to get a special override to get out of taking it. quote:Course Description:
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# ¿ Oct 6, 2010 04:54 |
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seadweller posted::-) We just moved to Office 2007 I have had 5 people so far today asking how to print. I've give up use ctrl P and go away. Combine this with our Deputy head of School demanding we undo what the central IT people have done and reinstate 2k3 in our teaching rooms this is going to be the week of hell Our writing lab is open any time there isn't class going in it it (which is where my tech writing class is being held). Monday, before class started, some guy was asking me questions about office 2007 like where is spell check and how do I print. I don't actually use office 2007 because I just use openoffice and googledocs. I managed to find spell check, but had to tell him to just push ctrl+P to print. I wish I knew what Microsoft was thinking when they decided this was a good idea.
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# ¿ Oct 6, 2010 19:29 |
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fishmech posted:You will when Firefox 4 hits general release. I turned my toolbar back on
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# ¿ Oct 7, 2010 00:34 |
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Fox_Spy posted:A ticket came in... Sounds like he's running windows 7, because I've had this exact problem. BCD likes to put itself on an IDE drive even if you're not installing to it. Unplug all of the other drives except the one you actually want windows to be on and do a repair using the setup disk. It might take some doing to get it to recognize the windows partition, but once you get the 'system' partition on the same disk as the 'boot' partition, you should be fine. (the system partition is the one that is tiny and contains the files required for booting; the boot partition is the one that is large, has the windows folder, and contains the system files. no, I have no idea why they named them like that.)
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# ¿ Oct 7, 2010 18:26 |
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GigaPeon posted:I've had this happen to me at home both when installing the RC and the retail version. Glad to see it's not just me. I had to copy the BCD folder off the install disk to my C drive before the repair function would even try to find the windows installation.
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# ¿ Oct 7, 2010 20:55 |
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I just got this email regarding a class project we're supposed to do. I'm curious how you guys would handle scenario 2 and/or 4. https://docs.google.com/document/pub?id=1iT1gCOKKDNkwD1XhWfTIMGfZ2YGcJljKyRtRZty92JM edit: I'm going to have to do scenario 2 and BOFH it.
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# ¿ Oct 7, 2010 22:43 |
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Thel posted:Scenario #4 would be the one you'd have to go the full BOFH for, users really don't like having to change their passwords. Griz posted:#4 is kinda bullshit too since you could just enable the "user must change password on next login" option for everyone and send out something like "Due to a recent incident, all users must change their passwords. You will be prompted to enter a new password the next time you log in. We apologize for any inconvenience." Exactly. I don't really see any other way to make sure everyone changes their passwords.
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# ¿ Oct 8, 2010 00:13 |
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Lum posted:Whoever wrote that email exam on the last page seems rather bitter and cynical, and obviously has real world experience. yeah, I found out after posting that it was one of the students who wrote that up and is a guy who has worked the help desk at University of Michigan for a few years. frozenphil posted:Wow, you might be enrolled in one of the only decent IT courses out there. Useful, relevant skills being taught using highly probable real world scenarios. It's sad that it's shocking. Honestly this is the first assignment we've gotten that wasn't a joke. Our instructor had this class dumped on him 2 days before classes started and doesn't really know what he's doing. Also he isn't an IT guy at all.
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# ¿ Oct 8, 2010 04:06 |
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workape posted:#4 would require a full incident response, any whiners are immediately viewed as suspects and should be scrutinized with a microscope. After a reinstall from media and server hardening, individual files will be restored on request to an offline server, scanned and prodded then manually transferred back to the server to ensure that this doesn't happen again. A new password policy of minimum 10 characters requiring 2 numbers, 2 special characters and a mixture of upper and lower case letters, no dictionary or dictionary substitutions will be permitted. Passwords now expire every 14 days and will be audited on a weekly basis for compliance. and will be tested bi-weekly using a dictionary list
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# ¿ Oct 8, 2010 11:00 |
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Halo_4am posted:S2: might I have your permission to use this one?
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# ¿ Oct 8, 2010 20:51 |
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couldcareless posted:I'm waiting for someone to come up with the formula relating your pay and happiness level with the relation of pay and happiness level of Joe-Shmo Jerkoff who does everything wrong. Will probably have to include intelligence and competence levels, obviously. well obviously it's an inverse relationship
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# ¿ Oct 11, 2010 19:26 |
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Midelne posted:What, like nslookup? I'm genuinely confused by your post. nslookup, dig, host, etc.
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# ¿ Oct 22, 2010 08:05 |
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Halo_4am posted:Oh god it's in one of those lovely blue 'comms racks' to boot. I've used it in a lab on server 2008, and it worked I guess. It doesn't have a drive wipe function like truecrypt does, but it does have a recovery password that can be printed out. Oh, and it only encrypts the "boot" partition and not the "system" partition.
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# ¿ Oct 25, 2010 19:52 |
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couldcareless posted:Like I said, I suspect it's just some moron on a power trip. You're the end user, your only responsibility is to accept the fact that it works and go about your job. If it was something that you could do to prevent it in future cases, I would have said so. an alternate answer could be that you just freed up 17 GB on a computer and someone wants to know how you did it so he could replicate that solution on other machines having similar drive space issues.
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# ¿ Nov 3, 2010 18:27 |
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mllaneza posted:Sounds like you have a bunch of copiers that IT doesn't support I'm honestly curious as to why you would have a printer set up with DHCP instead of static. Everything I've been taught suggests that the best plan of action is to have printers and servers on static addresses so that at any given point in time you can be certain of what their IP addresses are.
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# ¿ Nov 3, 2010 21:05 |
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GnarlyCharlie4u posted:The lowest point of my day is explaining to the same person more than once exactly what 'case sensitive' means. linux is intelligent enough to warn you when you have the capslock on, but I don't think that would actually help in these people's case
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# ¿ Nov 7, 2010 09:11 |
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yaoi prophet posted:Windows pops up a big old HEY DUMBSHIT YOUR CAPSLOCK IS ON balloon. OS X just shows you a very nondescript icon, and gdm just gives you a gray warning triangle which I could see someone missing. vista and 7 do, but don't think xp does
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# ¿ Nov 7, 2010 09:44 |
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couldcareless posted:Customer emailed me today asking if we can go ahead and bring about 15 workgroup machines into a domain and transfer existing local profiles to domain profiles. Then transfer the data from their NAS to the new server. All this weekend. forward it to whoever is taking over your projects with "Have fun, bro!" as your only comment
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# ¿ Nov 10, 2010 02:27 |
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bartkusa posted:It's also slightly useful for SEO. Google gives no shits about your pictures and javascript. also for people using BiLE to do reconnaissance on your company
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# ¿ Nov 11, 2010 05:45 |
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edit: confusing who a couple people were
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# ¿ Nov 16, 2010 00:20 |
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Aunt Beth posted:Not on XP it doesn't it should if you aren't running as a local administrator, which all of your users probably are
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# ¿ Nov 22, 2010 16:59 |
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Accipiter posted:Thank you for attaching a 3rd-of-a-meg image to your post. paint on win 7 defaults to saving files in .png
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# ¿ Nov 22, 2010 19:53 |
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totalnewbie posted:Curie temperature/point. Not sure what is even used for platters these days but I'd guess the Tc is maybe around 750 C? Or something on that order. "Platters are typically made using an aluminium or glass and ceramic substrate." according to wikipedia
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# ¿ Nov 28, 2010 15:37 |
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# ¿ Apr 20, 2024 07:22 |
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totalnewbie posted:That's just the bulk of the platter, not the important magnetized part. The magnetized part itself is a thin film on top of the aluminium/glass/ceramic substrate. Ah yes, you're right. I didn't comprehend the rest of the paragraph due to sleep deprivation.
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# ¿ Nov 29, 2010 10:00 |