How about this, customer is able to connect to the internet ONLY when connected via a router, when:
Modem -> NIC
The customer can't receive internet, yet as soon as it is:
Modem -> Router -> NIC
The customer's internet works right away, without a problem. In both cases the IP configuration has been set to automatic, and the machine has been restarted multiple times. What could cause this?
|# ¿ Dec 29, 2008 09:01|
|# ¿ May 19, 2013 14:01|
I'm ok with charging/paying serious money for quality work by skilled technicians, but the geek squad hiring practices ensure that they staff only salespeople and no real techs. As you apparently found out.
As a GeekSquad guy I can tell you this is true, I applied strictly as a PC Technician. There's an actual difference, but the only opening near me was a store rather than a repair center.
Pretty much every single manager focuses on SELL SELL SELL rather than actually doing something for the customer. "WHATS THAT? YOU GOT A SLOW LAPTOP? WELL YOU NEED AN ADVANCED DIAGNOSTIC AND REPAIR WITH PROTECTION AND FREE surprise sex. IT'LL BE $600"
Out of the 20 employees in the department, I am the only one with any sort of training or credentials (A+, CCNA, but "everyone" has those) the rest were dragged in from other areas of the store such as Computers. I hate it, but it pays the bills and will tide me over until I can finish my Information Security + Computer Forensics degree! Nobody in the GeekSquad has ANY idea what they are doing, out of these 20 employees, maybe 5 are worth keeping, and of those 5, only 2 I would consider hiring if I ran my own store. (WHY DO I HAVE TO INSTALL DRIVERS? DOESNT WINDOWS HAVE EVERYTHING? FUKKIN MIKKKRO$$OFTTTTT!!)
Also, gently caress the prices. $40 for a memory install? We should do it for $10 or even free. (Except for the ones where the RAM is under the keyboard.)
pacheco fucked around with this message at Apr 29, 2009 around 08:42
|# ¿ Apr 29, 2009 08:39|
This is...just a really terrible idea. No offense to the guy who said he works there, but every person I've ever had to deal from GeekSquad has been, not only unskilled, but completely unprofessional. Down right creepy. I'd be scared to let them near even the smallest business network.
I could see this happening, there's some really lovely people in this job. There's no real qualifications to become a "Double Agent" (the guy that comes out) except passing some stupid test that is easy super easy.
Also, about the unprofessional thing, I believe you. We have this one fat fucker that was eating in front of a customer, and not just putting in small pieces of candy or anything, but loudly smacking on some potato chips. He still works there after 1.5 years.
Sir Nigel posted:
How much do you make working for geeksquad?
I make $13, which is poo poo, but it's so close to school so I am just bearing with it for now. The guys that go out to people's houses start at $15, usually $18. And I do not want to be an in-home since they require at least 3 12hr days out you a week, I have school.
Also, not bragging, but I am the only technician at my store. Wonder why fixing your computer takes a week? I am swamped, the other lazy fucks just come into the back and drop poo poo off. "HAY PACHECO, I GOT YOU ANOTHER ADR!" or "THIS WOMAN CANT CONNECT TO INTERNET, PLZ SKIP HER TO THE FRONT OF THE LINE, EVEN THOUGH I KNOW THERE'S OTHER PRIORITIES." Last week I fixed 42 computers in a 26 hour shift. I am leaving this shithole in a few months, so whatever.
----------------- Lets end the GeekSquad derail here! Post tickets, I like reading them. ---------------
|# ¿ Apr 29, 2009 16:45|
This is not a ticket, but it just happened and I can't believe someone couldn't think outside the box. If it's not welcome here, I'll remove it. As some of you know, I work at the GeekSquad, and I just had a coworker call me and ask me this:
Hey, pacheco, pacheco, you remember customer JOHN DOE?
I don't remember duder, what's going on?
I see here in the work order that you have an AC Adapter listed as accessories, and I can't find it! The customer's here and wants his computer!!!!(For our work orders there's a drop down menu, and I believe I accidentally selected AC Adapter instead of none.)
Well, what kind of computer was it?
A HP Desktop.
Oh, maybe I messed up and clicked the wrong thing. Can you just give him a power cable? We have tons in the drawers.
But it says here that it was checked in with an AC adapter!
Yeah, but it's a desktop, I might've messed up. Sorry! Just give him a power cable.
Well, is it a special desktop that might need an AC Adapter?
You are the one looking at it, besides all(99%) desktops use the same type of cable.
Well, Ok, since you're the tech. Bye.
I mean, couldn't this guy just see that it was a desktop? I mean, he has the computer in front of him, it's just a regular ATX mid tower. The customer was not even complaining about a missing cable, and if he did, we have tons to give away for free. Sure, the guy's just doing his job, but this type of poo poo is why I don't like working there. He's supposed to be a "Total Agent", a GeekSquad person that can work anywhere in the GS. This means fixing computers, doing stuff on new ones, or just checking in customers. No sense in stressing out, I just put on my stunna shades and weather the shitstorms.
|# ¿ May 1, 2009 03:48|
"quest. gift cards if they money, is there a way she can find out if there is money on it then cancel" (answer: use the 'patron balance inquire' button)
First thing that came to mind was putting on a cape and going into some alternate dimension to hunt for the magical credit cards.
|# ¿ May 5, 2009 01:09|