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Ticket title: Recover [Joe Schmo's] account on aptaconnect Description: [Joe] is no longer with the university, but the PT department still needs the patient notes he kept in aptaconnect. They want to know if it's possible to recover control of the account, or at least get the notes from it, as a patient needs a release of the notes. I get about 10 similar requests every week. Apparently when these people fire employees who hold critical information, it at no point occurs to them to back up that critical information. This once resulted in everyone's paychecks being delayed a day because they forgot to tell IT that they had replaced the employee who ran checks off, and she waited 'til 7pm to try to do this, so there was literally no one in the office to even know this was wrong until the next morning. :facepalm:
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| # ¿ Jun 14, 2010 23:27 |
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| # ¿ May 24, 2013 16:58 |
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enotnert posted:See, I'm having beef with the fact that while I personally haven't gotten a raise in 3 years, and they claim it's gonna be another 5 before anyone sees a raise. . . Well any "staff" see a raise. All professors got raises, all "administrative positions" which are dual held by professors got even larger raises, and even though we're in a "hiring freeze" we hired 3 new professors out of the blue with full tenure (and these are green professors in their early 30's). You need to mail your resume out man. Your jobs sucks and that's not how it is everywhere.
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| # ¿ Jun 21, 2010 23:03 |
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enotnert posted:Wherein lies the problem, I only have 4 years "official experience" and I'm a good ole college dropout! Take night classes and finish your degree. You have 4 years of experience to list on your resume, which is a shitload more than most recent college grads can list. You can easily get a better job if you put some effort in.
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| # ¿ Jun 21, 2010 23:20 |
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 you should probably mention you bought a non-standard wireless mouse when you call to report this sort of thing.
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| # ¿ Jun 24, 2010 19:23 |
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My current title is "help desk technician" for no reason but that they needed to make one up so they could make me a name badge. My boss is relaxed as hell though and will probably change my title to whatever I ask him to. What should my new title be? I'm thinking "User-Technology Assistance Liaison".
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| # ¿ Jun 24, 2010 23:28 |
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I'm having an interesting day. Some guy called us up to say that one of his websites had been hacked and filled with links that go to redirects for poker pages. He said some of the links went to our page and then redirected. I'm dubious of his claim, so I tell him he can email any information he has to our helpdesk address and we will look it over. This is what I got from him: (I'm leaving his name since it's kinda funny if you watched TechTV, but I'm censoring all other information) quote:From: Kevin Rose [mailto:krose@[redacted].com] I've been wracking my brain trying to work out if this guy's trying to pull a scam on us, or is just an idiot. The links in his .txt file just result in a 500 error when followed, so it's pretty clear to me that his client's personal machine is infected with spyware and running redirects from there, or his client's website is infecting with spyware that causes redirects. I haven't followed his google cache link. Here's the .txt file if you care to read through it: [removed on advice from that guy underneath me] Frankly, I'm more confused than anything by this (I'm not a web guy, so I can't really evaluate that much), but I thought it was worth posting here. mobn fucked around with this message at Jun 28, 2010 around 21:35 |
| # ¿ Jun 28, 2010 20:58 |
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Midelne posted:Couldn't really comment on whether he's trying to pull a scam on you, but the cached version of that page appears to be safe enough with NoScript running, plus the links he mentioned are clearly visible at the bottom of the page. Thanks for the advice. One of our web services people just took a look at it, and it looks like someone attempted to upload something to the domain in question, but failed, so our website was not compromised. Whether the other sites are, who knows.
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| # ¿ Jun 28, 2010 21:35 |
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meecrob posted:Comcast cable modem has been dead in the water all day, so I tether my cell to my PC and try to give the live chat support a whirl... The guy's grammar makes him sound like some kind of robot.
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| # ¿ Jun 29, 2010 01:59 |
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^^^Charter is "small"? They're the same drat thing as TWC, Comcast, and every other cable company I've worked with. Different county, same poo poo, ya know?FISHMANPET posted:Whenever I call Comcast they deny the existence of a higher tier of support. I've learned to just immediately start cursing when I call charter's support and the voice robot thing immediately gives me a human being. I always do all the power cycling garbage before I call because why would I sit on the phone if it was that easy to fix? This was frustrating for a long time because the robot won't give you a human until you do this poo poo again, and dialing 0 doesn't work. Finally, last time I called I lost my temper and shouted "I just loving did that already you worthless piece of poo poo!" and it instantly said "We're sorry for the inconvenience, please hold while I transfer you to the next available operator".
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| # ¿ Jun 29, 2010 02:49 |
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FISHMANPET posted:Yesterday the janitor emptied the trash, and I had a couple Dell boxes. He asked why we keep getting so many computers, and I explained that this room is a help desk, not a research lab. He asked me if I had disks of anti-virus because his computer had a virus. As University employees we all get a free copy of Symantec, so I downloaded the Xp and Vista versions and burnt them to a disk. By this time he had wandered off, which is good because I realized that if I gave him the disk I would from that point on be responsible for this poor immigrant's computer. I posted it by my desk as a reminder to not be an idiot. I work in IT. My boss's desktop looks like that. He is also an IT person.
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| # ¿ Jun 30, 2010 22:20 |
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sfwarlock posted:Is it kosher to quote oneself, or should I go back and edit. Anyway. Sgt. Numbnuts filed a ticket alongside the previous one, regarding how IT is useless, because we are supposed to set up computers completely; the anti-virus software "we" installed is demanding money from him, in the amount of $29.99 or so, to actually function. (Read: the fakeware that got installed in Act I.) How the gently caress is some numbnuts nobody allowed to use a company credit card without authorization from his superior?
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| # ¿ Jun 30, 2010 23:07 |
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Every networked end-user device on our campus gets a public IP as well, be it a student laptop or iPhone on the wireless or the help desk computer I'm at right now. Thinking about it, I'm actually not sure how we handle networked printers and the various user-accessible servers.
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| # ¿ Jul 8, 2010 18:27 |
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rscott posted:I did notice that when I moved from Connecticut to the Midwest, people are nicer out here. Texas is not the midwest.
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| # ¿ Jul 12, 2010 16:15 |
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Midelne posted:My oldest sister -- stay-at-home mother of two, not technically inclined -- called last night at 9PM to ask about their computer issues. Without knowing anything at all in-depth about computers, malware, or anything else she somehow managed to manually disinfect her system of one of the garden variety FakeAV variants "because it was popping up sometimes and I didn't recognize the name of the program, and it seemed shady". She was worried that she'd broken her computer because whatever it was had reset file associations and nothing would run now that it was gone and the system had been restarted. my grandma forwards me tea party chainmails and says "food for thought" but she doesn't know who the tea party is and just agrees with all this drek because shes a pentacostal. Also my mom lost FTP access to her school's website when she moved to Windows 7 because she made the site in Cutesite Builder and never wrote down her FTP password because it was saved in the program (which was written in 1999 and refuses to open, even in XP mode).
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| # ¿ Jul 15, 2010 20:43 |
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Dick Trauma posted:A user called me today to help her turn on the paper shredder. Jesus christ. When did it become acceptable usage to refer to a user name and password with the collective noun "login"? I get several dozen emails a day from students that all have variants of "my login doesn't work fix it plx" In every instance it turns out to be because there's a 0 or O or l or I in their password and they never think to try similar-looking characters before they decided the world is burning down. But for some reason the word "login" just pisses me off. There is a log in screen. You can log in there. You log in with your username and password. There's no such thing as a login.
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| # ¿ Jul 16, 2010 18:15 |
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: That's not the power button. The power button is this one here.
: Yes, but I usually just-
: That's a sticker! It even has a drawing of a finger on it! It's not a real power button and would never, ever turn this shredder on.
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sanchez posted:When has this not been acceptable? I use that term all the time to refer to username/password. "Log in" is very specifically a verb. The nouns involved are a username and password. It's as dumb as somebody who can't get their shoes onto their feet trying to tell you that their walk isn't working.
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| # ¿ Jul 16, 2010 19:22 |
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Telex posted:"Log in" is two words, and isn't a verb. It' a sentence fragment made of a verb (Log, an action) and an adverb (in, a direction for the action). I'm crotchety, okay? I still get a little pissed off when people say they're going to google something.
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| # ¿ Jul 16, 2010 20:43 |
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Farking Bastage posted:I just noticed an ad on SA for Numara Footprints ticket system. We used to call it fuckprints because well... IT loving SUCKS. We use Numara Track-It! here and it works okay. My only gripe about it is that none of its keyboard shortcuts actually work because they assigned alt+o to 7 different concurrently visible elements.
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| # ¿ Jul 22, 2010 15:35 |
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IT Guy posted:We also use Numara Track-It! and I loving hate it. The ticketing system is bloated but usable, however, what the gently caress were they thinking with the inventory/asset tracking? We just use it for ticketing. It strikes me as an overglorified frontend for an Access database, but it gets the job done okay. The funny part is that we just made an upgrade to the next major version number (8 to 9), and the only difference as far as I can tell is that they changed all the icons. Nothing on the back end or in the client changed.
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| # ¿ Jul 22, 2010 17:44 |
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All you people are silly, "North" street running east-west makes perfect sense. We have North and South streets which run east-west, and East and West streets, which run north-south. Each street is named for its geographic location relative to to downtown. It's not that complicated.
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| # ¿ Aug 2, 2010 21:34 |
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Midelne posted:What if the streets curve, what then smart guy Streets like that usually change their name once they curve to the point where they're on a different orientation. Odd-numbered interstates are North-South, yet I-43 in Wisconsin runs mostly east-west, what now?
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| # ¿ Aug 2, 2010 22:11 |
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fishmech posted:It's still stupid to have an intersection like North 100 West and West 100 North. They're just formatting it weird. Most streets in large cities are split into north and south for ease of finding. For example, the corner of North 1st St. and East 12th Ave. All that intersection is is the intersection of North West St. and West North St. the 100s are redundant since those streets only intersect once, and clearly the changeover from north to south and east to west for the street numbering system occurs at that intersection. If this confuses you, your mom probably drives you everywhere.
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| # ¿ Aug 2, 2010 22:50 |
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fishmech posted:All the streets in that city, besides Center and Main, are named 100, 200, 300 etc. It's really dumb. And the numbers repeat on each side such that there's the corner or North 100 West and West 100 North as well as South 100 West and West 100 South and the other two that are slightly less confusing. Those 100, 200, 300 etc. aren't "names", that's just the block number. You've never head someone say something like "oh, he lives on the 2100 block of West"? edit: Now that you've edited in that map, that is pretty difficult to make sense of, although the underlying logic of the system is sound.
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| # ¿ Aug 2, 2010 23:07 |
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fishmech posted:Well I did link to the city on Google Maps a few posts before, so I had assumed you'd seen it. And sure it makes sense in a way, but you'd be better off only applying North and South to the east-west routes and East and West to the north-south ones, it's the fact that all those routes have both a North/South and a East/West applied to them that makes it retarded. Yeah, it's the kind of system that a mathematician who never leaves the office dreams up. It's why I think we need companies that just look at other people's designs and just go "that's not user-friendly". If we invented robot mailmen and drivers that kind of system would be perfect though.
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| # ¿ Aug 2, 2010 23:22 |
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nmfree posted:W...what? You mean the highway that originally went 100+ miles north from Milwaukee to Green Bay? And then that travels southwest to Beloit from Milwaukee? That's the one. I'm from Beloit, currently in Waukesha, so I've spent a lot of time driving east-west on 43. It always confuses me once I get into Milwaukee because it becomes concurrent with a couple north-south highways, and I suck at getting around in Milwaukee. My friends make fun of me all the time and say "How can you get lost in Milwaukee? It's laid out on a grid." Yes, it is laid out on a grid, right up until it's not.
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| # ¿ Aug 3, 2010 16:30 |
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We started using a new website called whentowork.com to do scheduling for our student workers. Today one of our employees forwarded us an email from them about some kind of error. The email included a link that said "click here to fix it". When my boss clicked this link, he was automatically logged into that employee's account on the website  At first we assumed that they must be passing the login info via the URL, but we picked it apart and that's now what's happening. We emailed their tech support, and they informed us that the site was "working as intended" and that a hot link like that would log into the associated account from any computer with the same outward facing IP address (AKA EVERY loving COMPUTER ON THE CAMPUS). They said that if he'd logged out of his account on his own computer before we opened the link the session would have been closed and we wouldn't have logged into the account. Rather than tell us "oh, we should fix this since lots of organizations use NAT" they said "if you can show us any reason that people should need to send hot links like that, we'll think about looking at it." They have a huge security hole in their site and they won't fix it because they feel there's no reason anybody would ever email such a vulnerable link 
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| # ¿ Aug 4, 2010 21:24 |
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thelightguy posted:Drop that like a rock. Even a google calendar is more secure than that. (And a google calendar is free.) I wish I could, but I don't have decision making power, and my boss's hands are tied because "we paid for it so we're gonna use it" according to our cfo.
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| # ¿ Aug 4, 2010 22:21 |
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Billy the Mountain posted:Have a client who likes to insert a little jpg image in the signature of her emails, just a corperate logo type of thing. We set that up for her, and test it out, and every test message has it right there in her sig, and we merrily go on our way. 3/4 of the staff here have full loving tiled background images and 4 or 5 custom fonts on all their emails. When the registrar emails you you are greeted with swoopy orange cursive against a marbled tiled background, with a 4-colored signature with two more fonts. How these people think that this is remotely professional is beyond me, but what can you do?
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| # ¿ Aug 10, 2010 18:28 |
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enotnert posted:If you use the default profile our university includes for outlook 2007, it changes your text to the schools primary school color and the font to the "official university font" We use a system called LMS to handle online course pages, since we ditched blackboard. We had to create a hack for the pages so that users could change the colors of the text because the PT department was very upset they couldn't have orange and blue text on their course pages in size 17 font. There are poor students out there reading their syllabus and reading list in orange and blue size 17 font.
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| # ¿ Aug 10, 2010 23:21 |
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enotnert posted:Standard font accepted as official. We actually still use blackboard for the cardswipe poo poo on campus, and door access. It's just that we've dropped the online class webpage blackboard service. What I'm saying is, tell me more about this magical system of yours. Also, I don't think it's always the case that your student ID number is your SSN. Our school uses our own ID system and everyone gets assigned a 6-digit number. Is this actually getting translated into my SSN by blackboard?
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| # ¿ Aug 11, 2010 16:32 |
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One of our network guys is responsible for this: A striped raid of floppy drives. Oh, and I asked our BB administrator, and he says that the version of blackboard we use for the card systems transmits only your 6-digit student ID number and your balance, along with a random code 1-99 based on the date your card was made.
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| # ¿ Aug 12, 2010 00:24 |
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Holy poo poo, HP has no shame. A girl brought in her laptop for a virus infection, and when I turned it on, holding F8 to boot into safe mode like always, I was instead greeted by this screen that had a fake taskbar at the bottom and a primitive web browser with a few "favorites" that are clearly HP partners. Confused, I shut down the computer and started it again, thinking she'd just slept it in some weird media center app or something. I'm greeted by the same lovely shell thing when it starts up. Helpfully she says "I usually click on that" and points to a button that looks like the maximize button. When I hover over it it says "launch windows". I click it, begin mashing f8, and get the safe mode menu. When I restart the computer after cleaning it up it launches into this shell again and when I try to launch windows it says "Are you sure you want to leave [shell name]?" I can't remember the name, but it was something like "ready launch" or "ready start" or something like that. When I clicked Yes, it then asked me if I wanted to make Windows my "default startup experience". That's right, HP has actually gone to the point of having the computer start up in their own sandboxed web-browsing only mini-os before it even tries to load windows, and it doesn't even load Windows in the background or anything. The purest of garbage. Hahaha, I'm having an adventure today! Some Korean exchange students came in and I had to fix their wireless and get them through the scanning software while navigating my way through their strange korean antivirus software. They were sweet girls though and translated all the buttons that didn't have recognizable icons for me. Should be a fun year, because we have a lot of Koreans on campus this year.
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| # ¿ Aug 25, 2010 17:30 |
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Bonzo posted:Can we guess on what in her inbox is taking up all the room? I'm betting she has 5 years worth of stuff in Deleted Items. Professors here have no quotas and some of them use their recycle bins as an archive folder. This results in funny recover work tickets every year. Also, this email just came into our help desk account: scam posted:E-mail Security The address is from "security@mail.com" and the login to email link is gamerz-underground.com/login-to-email I guess they didn't check which address they were sending to, because what's the point of trying to get a bunch of nerds to click that link? mobn fucked around with this message at Aug 25, 2010 around 21:52 |
| # ¿ Aug 25, 2010 21:44 |
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enotnert posted:Ugh, why do people I work with think I control the websites that have companion materials to their books. For the last loving time people, I cannot reset your password on $RANDOMBOOKPUBLISHER website. We have this problem with sites other departments contract. The finaid office uses FASTAWARDS, the business office uses CASHNET, and other departments have other websites they contract. All of these departments contracted these sites themselves, but when students call with problems with them, they forward them to IT anyway. You didn't consult us when you bought the service, we're not going to do your support. Especially MyITLab. gently caress that horrible piece of poo poo. On another note, my favorite feature of Symantec Endpoint's installer is that if the install fails it slowly empties the progress bar until it's empty again instead of just exiting with an error. Evil.
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| # ¿ Aug 26, 2010 20:36 |
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enotnert posted:I had a lot of tickets today because for some reason our spamwall decided gmail was spam, and somehow decided to hold some messages for 45-60 minutes, then spit out 20 copies of it. Do people email you to doublecheck if it's real or not whenever they get a "Mailbox full" message from WEBMAILADMINISTRATOR@THISISSERIOUSLYYOURWEBMAILINTERNETBOXPLACE.COM? I get 15 a day. From professors. Professors who teach Logic and Computer Science.
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| # ¿ Aug 26, 2010 21:44 |
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n0tqu1tesane posted:It does, however, leave a log file somewhere with whatever error it ran into. It's been a few months since I touched it, so I don't recall exactly where, but it's somewhere. I know how to fix it, I just love that it mocks you by draining the progress bar instead of just saying "oops".
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| # ¿ Aug 27, 2010 16:01 |
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sanchez posted:How do people get this stuff? If the email anti virus doesn't catch it, the desktop anti virus should, even then you probably have to be local admin for it to run correctly... most of the corporate world still runs windows xp, often without service packs
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| # ¿ Sep 10, 2010 19:30 |
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Network just went down. We immediately added a message before your call rings through that says "The network is down, this is campuswide, we are aware that your internet doesn't work". *ring ring ring* Me: Hello? Them: I'm not sure if you're aware of this, but my computer won't connect to the internet *kill self* Repeat ad infinitum
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| # ¿ Nov 2, 2010 19:52 |
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My french teacher tells me that in France everyone has a legally mandated 6 weeks of vacation time, which the whole country tends to take at once. If only we lived in a first world country  .
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| # ¿ Mar 22, 2011 21:29 |
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| # ¿ May 24, 2013 16:58 |
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fatman1683 posted:You mean like this? Do they make something like that for the HTC G2?
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| # ¿ Mar 30, 2011 16:52 |
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