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Other details: When Tammie tries to print to xxxxxxx she can only print to the "open tray". She has needs to print to the "closed tray". Im not even sure what this means, but I have no doubt that its just end user stupidity.
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Dec 5, 2008 14:53
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Turns out the last user had the wrong drivers installed on her computer. Anyways, heres my gem for the day User complaining that her new printer is giving her an error. I called HP and we need to send the printer back for repairs. The problem? She refuses to send me the printer so I can send it in. Says "This is our main printer and I need it" I told her she could put a request to have the data run to other printers and her answer was "They are too slow". I told her if she doesnt send it in I cant fix it, and wouldnt she like to print slowly than not at all? She demanded to talk to my supervisor. Its gonna be a looong day...
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Dec 8, 2008 16:36
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This ticket came in today... The first thing I thought of was this thread.code:
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Dec 12, 2008 17:03
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Leb posted:Not to be "that guy", but he actually is right. It's a colloquialism with an omitted negative. Im pretty sure that died two days ago. Seriously. Let it go.
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Dec 15, 2008 17:54
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haljordan posted:It annoys me because I've been at this job for ~18 months now, and this guy KNOWS I'm going to fix his problem as soon as possible. Why he still feels the need to throw a hissy fit every time is beyond me. Speaking of servers being down, we lost connection to our remote datacenter. About half the remote computers rely on them for apps and such. Hello 1000 tickets saying the same damned thing.
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Dec 16, 2008 20:42
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haljordan posted:How many times have you guys had this conversation: Or the variation on this Me: "are they plugged in?" user: "yes its plugged in" Me: "Is it plugged in the green hole with the picture of headphones next to it?" User: ".... uhh, thanks for your help." Apparently her speakers hadnt worked for "years"
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Dec 17, 2008 20:07
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Dell business tech support is the worst, right alongside AT&T. I called Dell recently to have an issue with onboard USB being intermittent.quote:me: Hi, Im having an issue with USB ports working intermittenly, I need a new motherboard. quote:Me: Hi, my motherboard is broken I need a new one. AT&T was even worse, the guy kept asking me if I had the phone. I told him about 6 times I was at a remote tech support site, and not with the user. Finally he got it, then he told me he couldnt actually work with me because it wasnt MY phone. *cue conferenceng user in and having all kinds of stupid questions asked*
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Dec 18, 2008 15:29
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syphon posted:Oh god I hate people like you. Sure, you MAY be right in that the motherboard is broken... but in my experience, 90% of the time you don't and you're just skipping past the whole 'reporting a problem' step and demanding an (often incorrect) fix. I should claify for you and bazarre apparatus. I work in tech support for a large company, I already troubleshooted the problem. Im calling because my poo poo is under warranty and I want it fixed, not because I want you to do my job. Edit: I should also mention that we have 3 year, 4 hour tech support from dell, and I cant do it myself because the computer is at a remote site, and we paid Dell lots of money so that when poo poo happens they'll go fix it for us. Chunky Monkey fucked around with this message at 14:24 on Dec 19, 2008 |
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Dec 19, 2008 14:20
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Nick at Nite man posted:The best part of this conversation is imagining you sounding like a retard saying "mobo" because saying "motherboard" would just be too many syllables. I said "motherboard" I just shortened it for text. Here's today's gem code:
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Dec 23, 2008 15:01
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haljordan posted:I hate when someone complains about company policy (such as powersave) and after you tell them there's nothing you can do, they go and whine to their manager who then orders you to change things. Bonus points if the manager is the one who instituted the policy in the first place. Lucky for me, my manager's manager's boss (Read, Senior Vice President (Infomation Technology)) made the policy. I doubt some whiny manager at a remote terminal will get the policy changed.
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Dec 23, 2008 21:46
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Dmoz posted:Google gave me: Based on his profile I would say yes.
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Jan 8, 2009 16:47
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Lately weve had alot of users call in tickets, then when we call to fix the issue, usually about ten minutes later, they either left for lunch, left for the day, or are too busy to talk to us. Why did you call a ticket in when you arent going to be there to let us fix the problem?
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Jan 9, 2009 18:12
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morts posted:Disclaimer: I'm not a massive network person so I could well be talking out of my rear end here. I know, at least where I work, each location has its own subnet. Makes it alot easier when they move things around thier offices.
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Jan 13, 2009 17:26
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morts posted:You could reserve a block of IPs for printers only and set DHCP to assign from that block so you'd know that an IP from the range of, say 10.2.x.10 - 10.2.x.25 on a given subnet was a printer. Would that work and account for people moving poo poo around while giving you some control over what IP a printer can have? Printers are standalone, and they all have static IP's based on thier location. The only issue I have with the subnets is that some locations have more than one, and if they move a printer from one subnet to the other, I get tickets complaining that no one can print.
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Jan 14, 2009 15:58
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Mr Dog posted:Does anyone here have to use HP Service Center, by any chance? Service Center  Slow, clunky, needlessly complicated, and my coworkers dont help when they dont put their names on the loving tickets. Do you run out of licenses all the time where you work?
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Jan 20, 2009 15:20
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My department also supports blackberry's, and I got this ticket in just now:ticket posted:blackberry was ran over phone by tractor at terminal. BB# xxx-xxx-xxxx I could understand this if the users could put thier own tickets in. But they cant, they have to call a tech support line and then the tech puts the ticket in, as well as making some basic troubleshooting attempts, which usually fail. What do they think I can do about this?
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Jan 23, 2009 18:55
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I work for a shipping company and we had a customer call in to another member of my department. An external customer. Asking us where her package was. The guy spent twenty minutes on the phone explaining to her that she needed to call customer service, and no we do not know where you package is, and no we do not know customer services extension. Eventually she hung up but none of us have any idea how she got the number of a random guy in IT.
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Feb 11, 2009 15:27
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ZetsurinPower posted:holy poo poo i didnt know windows could have 40 programs in the quick launch good god You can have as many as you want. Its essentially just a folder full of shortcuts. YOu can put exe's, word doc's, pretty much anything you want to one click run, and as many as you want. When it gets full it just puts a little double arrow, and you can click that to see the rest. I have like 60 on mine, its autohidden on the left side of my screen.
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Feb 19, 2009 15:10
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ab0z posted:Years ago when I worked at [office supply store] a customer actually bought one of the CTO notebooks from us. when it came in and they took it home, they couldn't get dialup to work. No matter what they did it just said "no dialtone". My manager made me spend like an hour on the phone with them because he didn't want them to return it. After the 30th time I asked them to confirm the phone cord was securely connected, they thought prudent to mention that they were unsure when they set it up, and had connected it to the larger of the 2 phone ports on the unit. by the name of the product, your surprise that they actually bought one, the stupidity of the user, and the fact that your manager made you do tech support, Im going to guess you worked at OfficeMax. I only know because I worked there too and goddamn if all that poo poo isnt 100% true.
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Feb 20, 2009 16:42
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Kruzen posted:LOTUS NOTES I support Lotus Notes, and goddamn if the stupidest poo poo doesnt come up every loving day. Its wierd too because the most obscure and complicated sounding errors are solved simply and the simple poo poo takes 3 hours on the phone with the server admin to resolve.
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Mar 5, 2009 17:45
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Xenomorph posted:In regards to Outlook / Calendar issues, I believe that to be the case. I get plenty of these too. "My mail disappeared". I delete the temp files and remake them, still no mail. I go check the event log, and it has 600 "writes" to her mail file the day before she put the ticket in. But of course she didnt delete it. Can I extract it from backup? sure. Am I going to? Hell no, you deleted them go out on email extender and get your poo poo back yourself.
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Mar 6, 2009 14:26
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Nuke posted:That is absolutely brutal. I'm (un?)fortunate enough to work somewhere that I could never, no matter how hard I tried, have a level of depth in old-school networking as my superiors. I should have gone with the entry level cloud computing job I was offered instead. Dell sucks, thank god my company is phasing out the old GX1/110/150/240/260/270 series machines (Yes we still have them running critical apps, the policy here is dont replace it until it breaks). Our supervisor told us that if an issue comes in on one of those machines, we are to call the user and tell them to request a new PC.
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Mar 11, 2009 13:37
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Lil Bukowski posted:Those GX200 series machines like to slowly die from bad thermal controller caps. You'd tear your hair out trying to figure out why they keep corrupting drivers or randomly shutting off. That is, until you hear a pop and then a whush of the fan as 6 or 7 caps all explode at once. We have about 1000 left, good thing dell didnt know. Not that they could understand anyway, everytime I call I get habeeb sarenjinanjurenar from bengladesh and I cant understand half of what he said. Thank god we have less than 100 dells left that are still under warranty.
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Mar 12, 2009 13:44
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Crowley posted:You guys need to get business support for your machines. When we had that problem we had a Dell tech posted at our site for a few days straight just changing motherboards, and when we called the first ones in we only got to "capacitors" before the help desk person told us to check all the machines and they would send a tech with a car full of replacement parts. With 12000 total machines, the company decided it was just cheaper to replace them all with new HP's
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Mar 13, 2009 13:38
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Heresiarch posted:I bet they went with Pavilion systems and didn't buy any sort of support contract either. Actually no. RP5700's with 5 year support contracts. Hopefully I wont be in the same position 5 years from now having to call HP about 5 year old machines.
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Mar 16, 2009 13:13
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guppy posted:Haha, every single one of those things applies to me, including the last one. We even have software that needed an older version of Java. sup crappy old java buddy. We have the same deal with office 2003, we cant switch to 2007 because some old access db system is used that wont run on 2007.
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Mar 20, 2009 13:45
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