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Ticket: 1882 Summary: User is unable to load CD media, states that IT gave her a "fake drive" Description: User is unable to load CD media; when putting a CD-Rom into the drive tray and closing it, a grinding noise is heard and the CD-Rom ejects. User states that she was given a "fake" drive by IT and it was never hooked up properly. Resolution: User has a desktop PC she was using as a tower. User was placing CD on the under-side of the CD-Rom tray, where the mechanical gears and drive pulley system are located. Placed CD-Rom on the correct side and user was able to see it in "My Computer." Operator error; Closing ticket... -- God i wish I were kidding...... EDIT: We have a #sysadmin channel on irc.synirc.net if anyone is interested ... talking about tickets last week someone said (paraphrasing) "Escalated first level support tickets read like you've converted them to Korean in Babelfish then back to English." Truer words were never spoken... highmeh fucked around with this message at 20:56 on Dec 5, 2008 |
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Dec 5, 2008 20:52
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A ticket^H^H^H^H^H^H user came in: User: "Hey i need to send a javascript file to $acctMgr, outlook wont let me...is there a way to do it?" Me: "Sure, zip it" User: "Oh no we need to email it, plus I dont have a zip drive" Me: "dude." EDIT: Had me/user flipped
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Apr 23, 2013 00:12
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