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haljordan posted:How many times have you guys had this conversation: More like this  I'm glad I don't work in a call center anymore.
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Dec 17, 2008 22:11
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bazaar apparatus posted:They....don't know if you have any clue what you're talking about. If anything they should assume that you don't, since you're calling them in the first place and not just doing it yourself. Calling Dell to have them send you a replacement motherboard is not the same as calling to have them tell you your computer is unplugged. I mean, I could definitely replace a motherboard by myself, but do you know of a way to procure a free motherboard for a Dell computer without calling Dell? Having been on the other side, though: Chunky Monkey posted:
By "troubleshooting" I mean leading them in the conversation until they finally said that keyword that rings the Instant Replacement alarm, which is like pulling teeth for the "I'm a big shot IT guru genius, give me my poo poo" people. The first thing out of your mouth shouldn't be "I need a new motherboard." Let them come to that conclusion. You just need to lead them in the conversation, and the easiest way to do that is to rattle off your troubleshooting attempts to them, whether it's bullshit or not. Give them enough information to swim in. Drighton fucked around with this message at 15:13 on Dec 19, 2008 |
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Dec 19, 2008 15:08
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Ash1138 posted:"End of line...JUMP!" This made me smile.
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Feb 3, 2009 17:35
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Hawzy posted:"Hello This is name from company, please state the nature of your emergency" Emergency IT Hologram?
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Feb 6, 2009 19:56
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I just had a guy call me to complain that his new laptop won't let him get to the internet. He's seeing the Welcome page that loads in IE, so I tell him how to use the address bar.  He calls me again because it's right back to the Welcome page, so I tell him how to set his home page. Third call, for some reason he is still at the Welcome page, telling his supervisors that he "can't get to the internet the right way".  I'm sure yall know what "the right way" is.
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Feb 19, 2009 22:32
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I did a search of her emails and went into 'Nam flashback mode* when I saw the results: I added the listens but the heys are real *i didn't even play the game that much Drighton fucked around with this message at 19:27 on Mar 10, 2009 |
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Mar 10, 2009 19:24
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"Hey, my computer was _____________, so I tried to _____________ and now it's _____________. Can you help?"
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Apr 3, 2009 13:48
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Midelne posted:"I guess you're just magic!" It'd be great to mess with these people with a display of real computer magic. Push something out to the computers that will activate Movie Magic Look-At-Me-I'm-A-Hacker Graphics with randomly opening and closing windows and flying code upon executing a secret keystroke. During this it will actually be rebooting the computer. Even better if you act the part. Lay of hands on the monitor/LCD, close your eyes and start concentrating real hard, sweat beading on your forehead. Then say some bs like "She had a sore capacitor and just needed a little break. She also wishes you would stop looking at YouTube. It hurts her NIC." Users would be all  and you'd be all  edit: I think I'm starting to repeat myself in these threads. 
Drighton fucked around with this message at 20:04 on Apr 3, 2009 |
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Apr 3, 2009 19:53
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CrazyDutchie posted:Tell him chances are he will die before all of you, using this as your source. My productivity dropped to 0 for the last hour or so thanks to you.
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Apr 28, 2009 22:37
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Guy Axlerod posted:I was reviewing a user's case history and found a ticket from within the last month categorized as PC > DOS > Dialin. I didn't believe we really had a call like that, so I checked the worklog, and this guy was really using dialing in to use telnet with his old rear end PC. The solution for this user was to buy a new computer and sign up for broadband. I really want to know what the jump from DOS to Vista is like. Looks to me like Zerocool just turned 18 and powered on his old computer.
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May 1, 2009 17:01
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Doc Faustus posted:For the first time ever, Dell warranty support managed to piss me off. Usually I tell them what the problem is, lie to them about whatever diagnostics I haven't done, and then they send me the part I tell them I need. But, with some calls, I have to put myself at the mercy of their diagnostic tools. I once had a guy take two days to send out replacement memory. A quick google would have told the guy that the BSOD error code literally meant the memory needed replacing, and I told him this repeatedly, but he really wanted me to reseat the memory. Okay, I've done his job before, I'll do his stupid reseating so he can put in the ticket system that he tried to help me and send out my memory. But then he asked me to do it again. After I realized he was going to be a dick, I told him I had to go and immediately called right back - the queue sent me right back to the same guy. I was stuck with him.  He jumped right back into his troubleshooting for an obvious memory failure, had me reseat a few more times and run a Dell diagnostic for a few hours before he was satisfied. I know a supervisor would have been the way to go, but that option never crosses my mind when I'm dealing with a situation since it has never worked for me.
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May 29, 2009 18:20
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From a couple days ago. It went more like this:evobatman posted:
I probably could have waited more and tried calling back again, but I had the feeling that I would just be routed back to him. It should have been as simple as you made it out to be, yes, but this time it wouldn't be that way and this guy was going to make sure of it.
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Jun 5, 2009 14:40
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:"Hi. I have a machine that bluescreens. I swapped the memory with another machine. Now that one bluescreens and this one is fine. I swapped it back. Now this one bluescreens and the other one is fine." [note: actual swapping may or may not have occured]
:"Okay, lets do some troubleshooting to make sure its the memory thats the problem."
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We were abandoning an old PRI in favor of three bundled T1s with additional DIDs. The guy who was supposed to be on the conference call with AT&T for the port and turn-up was out of town broke his phone, we had only that day to complete it otherwise wait a month for the next opportunity, so I'm given a ticket to join the call and assist. The entire morning was wasted testing lines all the way to the demarc only to find that AT&T didn't extend it to the closet. Turns out there was a misunderstanding and they thought we were going to handle the the interior wiring. We get our contractor to come out in an emergency, he works all afternoon and then tells me we are missing some hardware and can't complete the job. AT&T confirms his statement and we start going through the process of canceling the turn-up. Everyone on the call goes on and on about canceling the port of our old DIDs. Friday 8:15am, we find out our phones aren't working - AT&T completed the port. All our numbers and even our POTS fax line number, which was specifically stated to be excluded from the port, were sent over to the three dead T1s with our new DIDs. We get a tech on the phone who tells us we don't need the hardware, can complete the run straight to the router, and that it would be faster for us to do so than to port the numbers back over to the PRI. So we spend the morning doing this for one T1 only to find out it's not finished on AT&T's end. So they start to port the numbers back over and by 4pm we have all our new DIDs on the PRI and the numbers we actually want still on the dead T1. Company was down all day Friday and sometime in the evening we get our main numbers back. The fax number was never ported back to the POTS until the following Tuesday or Wednesday. Today is the day they are supposed to reattempt the turn-up/port. The same guy is out of town again, his phone has no signal, and I'm to take over. 
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Aug 27, 2009 17:19
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So that fax line that wasn't supposed to be ported at all but was ported anyway and then restored back to the original line was back on the list of numbers to port to our T1s. AT&T had to cancel the entire thing. But who cares about that. I'm hoping for the best for you Midelne.
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Aug 28, 2009 20:22
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Now this one is wierd: Accounting wanted to move some files to a folder and restrict access to four people. Done. Immediately after this is done they start complaining that an Excel file they need to use is taking forever to load - and more than 15 minutes definitely qualifies as forever. The workbook has multiple sheets with links to another workbook, but both are just shy of a meg. When it opens it displays all the information for two seconds then goes into an infinite hourglass mode. It never crashes and has eventually opened the file once or twice. It does none of this on my computer. I've changed his settings, cleared memory to basic programs, elevated permissions on the folder and files, and even connected the guy to a gigabit cable. His machine is identical to mine except for Windows 7 and a 2.2 vs 2.9 GHz processor. In fact it does this on every machine I've tried under my account, except my own workstation. I'm almost out of ideas. Anyone know how to run Excel in a debug or verbose mode? I'd love to know what it's trying to do.
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Sep 2, 2009 00:20
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Midelne posted:Since this is my first troubleshooting step when something works for me and not for someone else, have you tried making him local admin on his machine temporarily? It's not a solution, but it can tell you what kind of permissions issue you're having if there is indeed a permissions issue involved. Nope. But I think I've isolated the problem. The file works fine in Excel safemode, when I open the linked file and tell the stupid accounting add-in not to connect to the database and then open the speadsheet it works fine. I also do not have this add-in installed on my computer. Guess I've found my culprit.
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Sep 2, 2009 00:56
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coyo7e posted:Possibly the link to the database was a relative path rather than an explicit one, since you started off by saying you'd moved the excel files, iirc? I magically copied the files instead of moving them, allowing me to visit the original. It was doing the same thing. I thought it was the add-on but after using ProcMon (thank you Crowley) I noticed that Excel was simply reading data from the linked file - it's updating the entire file for 22 minutes, compared to my computer which only takes a second. It was brought to my attention, though, that every computer I've tried this on, except mine, has both Excel 2003 and 2007 installed (one of the big accounting guys was convinced this was necessary for the third party add-in. He was more likely using it as an excuse to avoid 2007 - everyone here is afraid of it.) Drighton fucked around with this message at 16:44 on Sep 3, 2009 |
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Sep 3, 2009 16:36
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Accipiter posted:Central Processing Unit Is this still taught in schools? In nearly all of the computer classes I had to take, they drilled into the brain of my fellow students that tower = CPU.
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Sep 11, 2009 17:49
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Midelne posted:The Blackberry Curves a couple of my users were assigned have developed an aggravating habit of receiving double copies of all emails sent to the user's company email address, and generating two copies of all send confirmation emails whenever they reply to or send an email from their phone. KBs say it's a problem with Curve/IMAP/Exchange, and nothing I've tried from their listed solutions affects it in the slightest. I ran into a very similar problem a few times and it was caused by the user installing the Blackberry Desktop Software themselves. They enabled some kind of Redirect option during the install that sends the emails received on the desktop to the phone, where they were using BIS for email, which results in duplicate emails. I don't recall an option to disable it, so I always just un/re-installed the software without that feature. Now that I think about it, I'm pretty sure this happens if you just click through the install wizard without reading. Rod?
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Nov 3, 2009 17:45
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potato of destiny posted:It runs XP apps in a built in XP Virtual Machine. I'm not looking forward to seeing how many of the seven or eight hundred apps my company has are gonna have to use that. Go-go-gadget-computer-janitor-gets-to-install-six-gigs-of-ram-in-everything! I'm not sure if we're going to use it. The only way to make our accounting software work is to add it as a domain computer, which means it needs antivirus installed on it, and it will also be utilizing another IP address (not too big of an issue). But while testing we've found that this method makes the application freak out when launched because it actually wants someone to click OK on the welcome message.
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Nov 9, 2009 20:32
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stubblyhead posted:Bonzi Buddy This only reminds me of my childhood. Since I would toy around with Visual Basic, the family blamed my "programming" for any problems with the computer. 300 viruses? Slowness? My dad once told me, in so few words, that my programs were creating memory leaks. If Then statements and text files causing memory leaks. I wonder from whom at work he recited this bullshit. Nevermind that after my uncle would finish cleaning the computer my brother would almost immediately reinstall Bonzi Buddy, start surfing warez sites, and visit the shadiest sites ever for his porn. Even after they caught him*, even after I bought my own computer and stopped using the family's I was blamed for the viruses. "I'm never use this one anymore, computers aren't networked, my computer runs just like day 1 even with all my programming, I dare you to explain how I'm responsible for this." "I don't know, but I know, somehow, it's you." *clean computer, bro looks at porn, virus on computer, porn related spam in my parent's email, both of us punished because he wouldn't own up to it, clean computer, bro looks at porn, etc, etc, etc.
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Nov 18, 2009 00:30
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Smoke posted:Yo. Check this out guys, this is insanely great, it's got a 28.8 BPS modem! Yeah? Display? Active matrix, man. A million psychedelic colors. Man, baby, sweet, ooo! I want it. I want it to have my children!
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Jan 29, 2010 22:52
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enotnert posted:For people who thought I was joking about my job responsibilities. . . they posted for my replacement. . . for 40k. . . You know some poor soul will fill that position, but if they're smart it'll be just to get some income while they search for a better job.
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Jun 9, 2011 14:18
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couldcareless posted:I'm in New Orleans. Our regular backup routine assumes a hurricane at any day. I'm waiting for the day a Cat 4 just *poof* spins up in the Gulf in less than a day, as though it were summoned. The panic will be marvelous. 
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Aug 27, 2011 00:14
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Bob Morales posted:What's the average water depth in an office flood like that? I might just leave the bottom 8U empty from now own. On the first day of my last job I showed up to carpet pulled put and glue stuck to everyone's shoes. They got enough water from whatever tropical storm that was to put the rack up on blocks - since a critical server (the only file server or exchange, don't recall which) was on the bottom.
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Sep 16, 2011 17:06
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