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SeaborneClink posted:I'd buy it if you're interested in selling. Just the screen shattered I assume? Yeah it's just the screen, it still works perfectly, which is why I'm not in a huge hurry to switch it out... I'm still trying to decide what I'm going to do. So I take it there's a healthy second-hand market. Any tips on what they run (black 4, 16gb), and prepping the phone for handoff? Do I need to pull the SIM? Is there a recommended wipe procedure?
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| # ? Mar 11, 2012 07:36 |
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| # ? May 19, 2013 23:02 |
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When you say the screen is broken, do you mean you can't see anything on the display, or that the glass in front of the display is cracked?
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| # ? Mar 11, 2012 07:39 |
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Just the glass. The display itself seems fine, but it's tough to tell if there are dead pixels through the shattered glass. Edit: Disposing of my damaged phone is just part of my problem though. I hear this talk of an upgrade subsidy, but I still don't understand the rules and limits. I'm eligible for an upgrade according to the *639# response, but the prices of the phones I'm seeing are the same as if I'm starting a new account, both at AT&T or any other provider. I'd expect AT&T to attempt to keep me as a customer with a discount, but they're not. deck fucked around with this message at Mar 11, 2012 around 08:06 |
| # ? Mar 11, 2012 07:42 |
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Whoops. Dammit. Quote is not edit.
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| # ? Mar 11, 2012 08:09 |
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pee posted:Thanks, it says I'm eligible with $36 fee. So I guess the prices I'm seeing here are the best they'll get? Is $200 for the 4S ($300 for Galaxy Note) w/contract the typical upgrade prices? You are correct, the iPhone 4S is price set at $199 with a two year contract, no one can discount it further. And the galaxy note (especially on ATT) is meh, if you are thinking of an iPhone get the iPhone. Edit: and ATT cares more about new customers than current just fyi. Either way, apple sets the price of the iPhone so its a moot point.
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| # ? Mar 11, 2012 13:23 |
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Duckman2008 posted:
Nope. New and existing customers pay the same discount prices. Also it was cheaper as an existing customer up until about a month ago when the upgrade fee was only $18. Upgrade fees and new activation fees are now both $36. Feel free to PM me if you need more help with this. obeyasia fucked around with this message at Mar 11, 2012 around 14:56 |
| # ? Mar 11, 2012 14:54 |
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pee posted:Thanks, it says I'm eligible with $36 fee. So I guess the prices I'm seeing here are the best they'll get? Is $200 for the 4S ($300 for Galaxy Note) w/contract the typical upgrade prices? Search around for deals, I got my Note, a case, a screen protector, and bluetooth headphones for $237 (50% off everything). It was through an affiliate link, but purchased direct from AT&T online.
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| # ? Mar 11, 2012 15:03 |
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Yeah, if you want the best deals for upgrading, use Amazon Wireless: http://wireless.amazon.com/ They offer the best prices for upgrades, far beating AT&T's own pricing. Of course, the catch is that you have to agree to an additional Amazon ETF (another $250) if you cancel service before 6 months has gone by. But if you're planning on remaining an AT&T customer, there's no disadvantage to using Amazon and you get much lower pricing.
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| # ? Mar 11, 2012 17:22 |
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Nyc_Tattoo posted:Search around for deals, I got my Note, a case, a screen protector, and bluetooth headphones for $237 (50% off everything). It was through an affiliate link, but purchased direct from AT&T online. From what I gather, that was a promo that ended a couple weeks ago, unfortunately.
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| # ? Mar 11, 2012 18:56 |
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obeyasia posted:Nope. New and existing customers pay the same discount prices. Also it was cheaper as an existing customer up until about a month ago when the upgrade fee was only $18. Upgrade fees and new activation fees are now both $36. Feel free to PM me if you need more help with this. You know what I mean though, commissions are higher for new customers and thus more likely to find someone willing to cut a bit off the phone price (obvious exceptional being the iphone).
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| # ? Mar 12, 2012 00:33 |
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Does AT&T require a contract on new service, even if you bring your own phone? And do they have any benefit for being off-contract, other than the opportunity cost and ETFs?
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| # ? Mar 12, 2012 01:07 |
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nessin posted:Does AT&T require a contract on new service, even if you bring your own phone? And do they have any benefit for being off-contract, other than the opportunity cost and ETFs? Yes, no.
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| # ? Mar 12, 2012 01:38 |
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nessin posted:Does AT&T require a contract on new service, even if you bring your own phone? And do they have any benefit for being off-contract, other than the opportunity cost and ETFs? Bitsy Q is incorrect. No, You only sign a contract if you take subsidized equipment, Note, Customer service and ecare will try to sign you on a contract for setting up service, gently caress them, goto a store if they pull that poo poo. No, ETF is the only reason you dont sign anymore.
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| # ? Mar 12, 2012 02:46 |
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EbolaIvory posted:gently caress them, goto a store if they pull that poo poo. I understand you guys don't get (any?) commission on non-contracts, but trying to pull that on someone who is already a customer to bring up your numbers is pretty low.
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| # ? Mar 12, 2012 03:51 |
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Mine GO BOOM posted:I understand you guys don't get (any?) commission on non-contracts, but trying to pull that on someone who is already a customer to bring up your numbers is pretty low. I can almost guarantee you it wasnt a COR store. Youre complaining to the wrong people.
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| # ? Mar 12, 2012 04:55 |
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I am still considering getting an Iphone 4s or a Galaxy Note. Is it better to go contract? I have a company discount, which doesnt work on the 3gig personal data. But, its still 23% off the main contract, so $60.49 per month. Or would it be a better idea to get an unlocked Note or Iphone 4s and do month to month? Or, for 68.49 i can get the 5gb data. So many decisions! Really trying to figure out which one i want, but with rumors spreading about Samsung possibly nixing the Note's upgrade to ICS im a bit leery about buying until i hear for sure whats going on with it.
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| # ? Mar 12, 2012 06:03 |
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If you're not satisfied with the note exactly as it ships, choose the iPhone. I have one, and my wife has an iPhone. The note is really nice, but the iPhone is a better PHONE. The note is a better toy/PDA/bookreader(oh god kindle is so nice). oh and it can make phone calls.
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| # ? Mar 12, 2012 13:58 |
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Yeah but who the gently caress makes phone calls any more? Anyone considering the Note obviously considers actual phone calls to be a secondary (or lower) purpose.
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| # ? Mar 12, 2012 14:19 |
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EbolaIvory posted:Bitsy Q is incorrect. Are you serious? I went to multiple stores who pulled that poo poo on me about a year ago when I had to switch back to AT&T. I'm glad to know now at least though. Also, seriously thank you for your contributions in this thread. Reading your posts is probably the closest thing I've ever had to good customer service from either Cingular or AT&T, and I've been with them over 10 years.
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| # ? Mar 12, 2012 14:36 |
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pee posted:Yeah but who the gently caress makes phone calls any more? Anyone considering the Note obviously considers actual phone calls to be a secondary (or lower) purpose. Pretty much this. I use my note a lot more for messing around with work crap. Reading documents, email etc. The phone capability is really just a secondary for me, but it always has been since I send receive 300+ texts a day and poo poo loads of email. The note is awesome, I love it. It's just so drat huge. Some people might not care, I don't really, but they don't seem to have a decent cellphone in the range of size that i'd like with the hardware I prefer. Maybe the HTC One X will be better, cuz I don't think I can give up LTE speed now. Also, who the hell said the note's ICS upgrade was being nixed? thats a bullshit rumor.
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| # ? Mar 12, 2012 14:47 |
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So there's an $18 fee for "Transfer of Billing Responsibility" on the phone, but not online, and the CS person tells me this only after I already talked to her for 10 minutes and I can't imagine that me doing it online at that point is actually saving anyone money. And I still wasn't able to find the online page for that without just using Google, so good job on that. And then as a kicker, all the features get removed from the line, which wouldn't be so bad except that AT&T keeps removing plans over time so there is no texting plan now except unlimited, WTF. And the unlimited iPhone data plan gets lost too, although that isn't as big a deal because this phone gets used for 500 MB of data at most, not like there is a good plan for that either. Argh. (I do like how the AT&T website lets you just say "I am the person whose name is on the bill" and provide their last-4 SSN digits, and then you can act as the account owner. It even sends your phone (not theirs) the authorization code. Funny considering how anal the in-store people are about account owners being present and such.)
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| # ? Mar 12, 2012 15:06 |
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grimcreaper posted:Is it better to go contract? There's two reasons to consider just going month-to-month. The first is that there's a device coming out in the next couple of months that you're really interested, so you want to hold your upgrade until then. The second is that you're uncertain how long you're going to remain a customer, and don't want to deal with the possibility of a (prorated) ETF if you decide to leave early. grimcreaper posted:Or would it be a better idea to get an unlocked Note or Iphone 4s and do month to month? There's also the option of getting an "unlocked" GSM/UMTS Galaxy Nexus if you want something that's bigger than an iPhone and has a good upgrade outlook. In that case, or in the case of picking up the international Note, you'll save some money by getting an iPhone 4S on contract and flipping it. Unless money isn't a concern and you don't want to bother with the hassle.
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| # ? Mar 12, 2012 16:38 |
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smackfu posted:And then as a kicker, all the features get removed from the line, which wouldn't be so bad except that AT&T keeps removing plans over time so there is no texting plan now except unlimited, WTF. And the unlimited iPhone data plan gets lost too, although that isn't as big a deal because this phone gets used for 500 MB of data at most, not like there is a good plan for that either. Have you tried doing this in store? I did a transfer about a year-and-a-half ago and I was able to keep my unlimited iPhone data plan.
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| # ? Mar 12, 2012 16:41 |
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@EbolaIvory help clear something for me. This is in reference to the contract thing. I, of course, know people are not required to sign contracts. But the other day I went to add a line to a customers account. POS was requiring that I select 24 months on contract term. I had no other choice. Normally I see 0 months but it didn't even give me that option. Do you have any idea why the was the case? My boss claimed it was because they have a fan discount on the account. But I have fan on my account and have added lines contract free easily before. Have any insight into this?
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| # ? Mar 12, 2012 16:51 |
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CoasterMaster posted:Have you tried doing this in store? I did a transfer about a year-and-a-half ago and I was able to keep my unlimited iPhone data plan. Good question. In-store, they would only do the transfer if all three people were in the store (both account owners and the owner of the number in question), so that wasn't going to happen. On the phone, they explicitly told us we would lose the current data plan if we moved it over. Maybe we could go back into the store and get it added back, but honestly I don't care... it's not my phone, and it's $30 either way and can't really use above 3 GB anyways. I guess AT&T's throttling is actually pretty effective.
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| # ? Mar 12, 2012 18:12 |
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I just switched five people over to AT&T and stipulated that I wanted no contracts at all. I would be just month to month until the 900's came out, and then I'd choose a contract or not depending on the price. The last thing we did was add my fan discount and then I was on my way. Later I learned that adding the fan actually put them all on contract, it's a requirement for a fan. So I had them remove the fan for now. While we're on the subject of shadiness or whatever, I went into a store to ask a policy question and mentioned that I wanted to get the titan for a penny but would have to wait on shipping. She said they could do it in the store but I had to buy a bunch of accessories to justify it to her manager. I didn't do it (parents weren't ready) but I wondered if that was actually a REAL requirement or not.
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| # ? Mar 12, 2012 18:19 |
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They just want profit out of you, considering most of those accessories are probably 2-10$ at cost
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| # ? Mar 12, 2012 19:14 |
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EbolaIvory, when customer reps say they can put a price in the "notes", are they just full of crap? I had called last week to find out what my ETF was if I swapped over to Verizon to pick up two $99 Galaxy Nexus phones, and after talking, they said that they could get me a Galaxy Note for $199 (after bringing down the price of the phone and adding some other type of customer discount). All I had to do was mention that it was in the notes and I could call back and get it. So I check out the Nexus, and they're nice, but I figure I'd just stick with the Note. I call back today and they send me from Enterprise customer care to retentions, and now they say all they can do is get me the Note for $279. No other discounts. It'll cost me around $245 to get out of my wife's contract and another $200 for the phones to move to Verizon, but I'm almost seriously considering it. Are they stringing me along, or is there pretty much nothing they can do?
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| # ? Mar 12, 2012 19:40 |
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OldPueblo posted:I just switched five people over to AT&T and stipulated that I wanted no contracts at all. I would be just month to month until the 900's came out, and then I'd choose a contract or not depending on the price. The last thing we did was add my fan discount and then I was on my way. Later I learned that adding the fan actually put them all on contract, it's a requirement for a fan. So I had them remove the fan for now. Wow the poo poo I hear from you guys makes me feel great. I never Pressure anyone into doing anything like that. And I always talk back to my managers when they suggest scummy stuff like that. I'm sorry you had such a negative experience.
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| # ? Mar 12, 2012 20:52 |
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Silly Burrito posted:EbolaIvory, when customer reps say they can put a price in the "notes", are they just full of crap? I had called last week to find out what my ETF was if I swapped over to Verizon to pick up two $99 Galaxy Nexus phones, and after talking, they said that they could get me a Galaxy Note for $199 (after bringing down the price of the phone and adding some other type of customer discount). At my COR store, if it's in the notes then our behinds are covered. Its a free pass to get activations/upgrade in our store and pass the buck to customer service/sales if there's any problem with it. If someone on the phone tells you they can get you a lower price, get their ATTUID (employee ID) and ask to speak to their manager, get their info as well. Explain you have had negative experiences in the past, but there should never ever be a reason they refuse to give you that info.
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| # ? Mar 12, 2012 20:55 |
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obeyasia posted:At my COR store, if it's in the notes then our behinds are covered. Its a free pass to get activations/upgrade in our store and pass the buck to customer service/sales if there's any problem with it. If someone on the phone tells you they can get you a lower price, get their ATTUID (employee ID) and ask to speak to their manager, get their info as well. Explain you have had negative experiences in the past, but there should never ever be a reason they refuse to give you that info. Is it worth it to go into the store and try to get the price that I was quoted on the phone, or is it probably a waste of time? Can the store do anything different that the phone reps can't do?
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| # ? Mar 12, 2012 22:19 |
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Beefstorm posted:@EbolaIvory help clear something for me. This is in reference to the contract thing. I, of course, know people are not required to sign contracts. But the other day I went to add a line to a customers account. POS was requiring that I select 24 months on contract term. I had no other choice. Normally I see 0 months but it didn't even give me that option. Do you have any idea why the was the case? My boss claimed it was because they have a fan discount on the account. But I have fan on my account and have added lines contract free easily before. You're an indirect. Pos ii is stupid. That's really the only answer there is.
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| # ? Mar 13, 2012 01:30 |
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So, I decided that my prepaid 500 mb/month wasn't cutting it, so i'll get a contact and get 3/g a month. Except i'm 21 with 0 credit, and it'd cost a $500 deposit. 
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| # ? Mar 13, 2012 03:28 |
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OldPueblo posted:I just switched five people over to AT&T and stipulated that I wanted no contracts at all. I would be just month to month until the 900's came out, and then I'd choose a contract or not depending on the price. The last thing we did was add my fan discount and then I was on my way. Later I learned that adding the fan actually put them all on contract, it's a requirement for a fan. So I had them remove the fan for now. Sometimes it could be, again I can't speak specifically on att, but margins can be low depending on what it is and what price. That being said, beyond a general "margins are low" statement telling someone you can only discount if they buy more is tacky in my opinion. Way easier and nicer ways to approach it.
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| # ? Mar 13, 2012 05:55 |
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EbolaIvory posted:You're an indirect. Pos ii is stupid. That's really the only answer there is. Although I agree that pos has created many problems for me, do you have any other explanation?
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| # ? Mar 13, 2012 14:06 |
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Beefstorm posted:Although I agree that pos has created many problems for me, do you have any other explanation? Fan restrictions And pos ii sucks. Those are pretty much it. Mercaptopropyl posted:Are you serious? Awesome to hear. and glad i can help people out. E-Care, is ran by so many different markets its not even funny, so theres a poo poo ton of mixed answers from that side. COR Retail is where most things that are hard rules will get rolled to, so if theres ever a question, feel free to ask, sometimes im hella slow getting around to the thread tho, so my bad on that.  Silly Burrito posted:EbolaIvory, when customer reps say they can put a price in the "notes", are they just full of crap? I had called last week to find out what my ETF was if I swapped over to Verizon to pick up two $99 Galaxy Nexus phones, and after talking, they said that they could get me a Galaxy Note for $199 (after bringing down the price of the phone and adding some other type of customer discount). If you already have a note, and E-care is saying "sure lemme note the account bla bla" just make them credit the bill. All that note is doing is making a retail store take a hit on an audit for some bullshit they could of done in the first place. A note on an account can help you for sure, and in a store like ours we'll use that chance to make a customer happy and just go ahead and do it. But if you have a poo poo small store noboyd gives a gently caress about they can gladly ignore that note and point you to policy that says they dont have to do poo poo some other dept says, and to take it up with the dept that put the note on the account. Hopefully that all makes sense. OldPueblo posted:I just switched five people over to AT&T and stipulated that I wanted no contracts at all. I would be just month to month until the 900's came out, and then I'd choose a contract or not depending on the price. The last thing we did was add my fan discount and then I was on my way. Later I learned that adding the fan actually put them all on contract, it's a requirement for a fan. So I had them remove the fan for now. Thats actually normal. We wont price match online pricing unless it makes business sense for us at retail. We have high goals, and if you take a phone out of our inventory that we had to knock another 100+ dollars off of, and you buy nothing with, we took an audit hit for no reason. It sucks but if you want the phone for a penny, use att.com please, or expect to spend 70 bucks on "stuff" And the fan requirement contract thing is correct. Its not every Fan, but alot of them do force contracts on new activations. Now for what its worth, if you add the lines, THEN add the fan, it shouldnt "resign" any contracts. My guess is that store dont deal much with small business accounts or national FAN signing. Because you can add a fan after the fact and prevent contracts on no equipment lines. Mine GO BOOM posted:Stores try the same thing too. I was getting another line added to my account for someone who would use it for a few months, and they tried to pull "you have to agree to a 2 year contact before we can switch it to non-contract." That was from an assistant manager. Had to go to another store before they would just add the extra line and give me a contract-free SIM. Incorrect. I make money on no contract lines. A gross add is a gross add, contract or not. You either went to indirects, or have a FAN on your account and those reps didnt know poo poo about how fan accounts work. EbolaIvory fucked around with this message at Mar 13, 2012 around 18:49 |
| # ? Mar 13, 2012 17:42 |
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Edit: Whoops, ignore this. ICS is not out for ATT yet.
Praesil fucked around with this message at Mar 14, 2012 around 02:01 |
| # ? Mar 13, 2012 20:18 |
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^^^Damnit, I was hoping you meant an OTA update. I guess my SGSII will be rocking GB for a bit longer.^^^ My wife's 3GS is having hardware issues. We have applecare, but we're also 2 months shy of upgrade (5/7), and going without a phone for a few weeks is not great because she is driving to boston a couple times a week. I went to a retail store and asked about possibly getting a little leeway on the upgrade and was told 5/1 at the earliest. Despite the fact that I've been an account holder with more than one line for a few years, paying full retail on an ipad2 (with plan) and the wife was on her own contract before I merged her account with mine, I would hope there would be a little room for movement. As it stands, I'm going to be throwing out another wad of cash at them for a new ipad and transferring the data plan within the next week.. so it's not like I'm not willing to stick it with them for a bit. Any hopes of hashing something out with customer support or do we really have to sit on it for 2 more months? ssjonizuka fucked around with this message at Mar 13, 2012 around 20:44 |
| # ? Mar 13, 2012 20:39 |
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Praesil posted:Looks like the Official Galaxy SII ICS update is out: This is NOT the update for the AT&T Galaxy S II. nimper fucked around with this message at Mar 14, 2012 around 14:27 |
| # ? Mar 13, 2012 22:15 |
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| # ? May 19, 2013 23:02 |
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nimper posted:This is NOT the update for the AT&T Galaxy S II. Quoting because we dont need to turn this thread into "I BRICKED MY GALAXY S II".
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| # ? Mar 13, 2012 22:28 |
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