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Cool, most boring thread topic ever. I know. Anyway, I'm interested in findout out how bulletins, memos, and other documents generally relating to internal procedure changes and other miscellaneous announcements are dealt with in various businesses. For example, are they circulated by email? In person? Are focus groups held? Is there any method in place that ensures employees are actually reading them as opposed to making papercraft skulls out of them to decorate their desks? What aspects of the system work for you? What doesn't? A general reference to the size of your workplace would be helpful too. I want to know because I'm part of a three-person team responsible for all communications in a large multinational, and we're really trying to brainstorm a method of communication that will A) Make its way past 1000+ thick skulls; and B) Be efficient enough for us to handle. Thanks for your input! Try not to fall asleep writing it!
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| # ? Nov 06, 2009 01:14 |
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| # ? Nov 22, 2009 10:51 |
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Open outlook, click new. To: All From: Comm Team Subject: Read this or be fired Body: It has come to our attention that most of you are just deleting all email from our group. It is very important that you read it, because if you don't we'll be mad (and sad). ------------ But seriously, if they don't want to read the email or memo, the only way to make them is threaten to fire them (and you'll probably have to make good on it at least once to set an example).
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| # ? Nov 06, 2009 01:31 |
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I interned at GE Money, a section of General Electric, and all I ever got was E-mails. Worldwide there's about 300,000 employees, but maybe 1,000-2,000 at the place I worked. Nobody really used actual paper unless it was just printing something. All bulletins were sent by e-mail, and atleast I read them but I'm not so sure about others.
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| # ? Nov 06, 2009 01:34 |
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Internal website. Everything we need from benefit information, to policies and procedures, to dept heads are on the internal website.
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| # ? Nov 06, 2009 01:35 |
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District manager gets drunk, emails all general managers about an issue that only affects one location. General managers ignore email regardless of whether it was pertinent to their location, and conceal from staff lest they freak out about an email complaining about stuff they don't do. Sometimes the maintenance/tech guy emails something retarded about how he's not going to fix the broken stuff that interferes with our ability to operate a business and that we should just "not loving use it. It's not rocket science." (This specific quote was in reference to a door that would not secure at all, allowing anyone and everyone to enter the building at their leisure.)
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| # ? Nov 06, 2009 01:49 |
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Emails. If it's about something really important, I'll get the mass email, the same thing forwarded to my group, and then my boss forwarding this same thing. I've quickly realized that I don't need to read anything unless it's been sent to me twice or more.
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| # ? Nov 06, 2009 02:07 |
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Be realistic with memo priorities and relevance. If people know that when a certain kind of memo comes in that it is both important and immediately relevant to them, they will read it. If the whole company starts getting memos marked high priority about your kid's school fundraiser, people will stop reading any of them. The more savvy will use them to train their spam filter. You don't get a second chance at the perception of this once word spreads. When you do send a memo keep it short and sweet, nobody likes reading a wall of text. If something doesn't require immediate action by everyone, post it on a company intranet site so they can read it when it becomes relevant to them. Before they need it they won't care, and they'll roll their eyes at anyone who gives them a dirty look and asks if they read the memo two months ago when they ask about it later. Read/watch various forms of office humor, then don't do the things people make jokes about.
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| # ? Nov 06, 2009 02:13 |
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Karanth posted:If something doesn't require immediate action by everyone, post it on a company intranet site so they can read it when it becomes relevant to them. Before they need it they won't care, and they'll roll their eyes at anyone who gives them a dirty look and asks if they read the memo two months ago when they ask about it later. Oh dear god this. At my work we have an internal intranet and email and I can't stress enough how stupid some of the crap is that they email to us. Just got a new procedure through for product returns? Great! Except that the product in question isn't in store yet, and won't be for another month. Why the hell did you just email that to everybody? Post it on the drat intranet site where I'll actually know to look for it! Prior to the intranet site we used faxes and a log book of them. We found they actually got read MORE that way, possibly because the effort of making a real document to fax prevented a lot of the bullshit from getting through. It only works in the short term though, as anything needed for future reference quickly got lost and of course there is no search feature on 3 binders full of old messages.
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| # ? Nov 06, 2009 03:09 |
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60+ year old owner of the company has his secretary type up a memo on 40 year old letter head. Scans it to pdf, then attaches it to an empty email and emails it to everyone in the company.
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| # ? Nov 06, 2009 03:19 |
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Good suggestions, guys, thanks... currently we do post them in an internal intraweb, but we find that most people ignore them. I've considered email but I know that they would just end up ignoring those as soon as the novelty wore off. I guess most important would be to try to cut down the amount of memos (seriously we release like at least one or two per day) and integrate some sort of priority system with priority one being reserved for only the most retardedly important of communications.
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| # ? Nov 06, 2009 04:26 |
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Rumour and gossip, circulated by menopausal secretaries. Okay, it's not the most accuate method, but they usually append an update on who is having an affair within the office.
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| # ? Nov 06, 2009 12:59 |
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I work at a small company. Memos are usually just typed up by the department head or the company admin then handed out to whoever needs to read it.
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| # ? Nov 06, 2009 13:21 |
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We have shouting matches. Though to be fair there's only ~15 employees and rarely any customers around so it works.
Kehveli fucked around with this message at Nov 06, 2009 around 13:49 |
| # ? Nov 06, 2009 13:21 |
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We're really backwards where I work. Since we don't use computers in our daily work important messages are posted at the wicket (a sort of counter where operators check in or do paper work). Slightly less important messages are placed on a wall under route headings so operators can check their routes for detours, traffic interruptions or special events. We don't have any online presence and everything is done on paper. It's a big change from when I worked as tech support where you'd get 15-20 emails daily with various updates.
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| # ? Nov 06, 2009 14:03 |
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Everything is emailed to everyone regardless of whether it applies to everyone. I do not recommend this.
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| # ? Nov 06, 2009 16:24 |
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