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A few months and 5800km ago I brought my 2007 Canyon to a dealer for brakes. Please no arguing about dealer gouging, the Canyon ABS can be screwed up if someone doesn't know their way around the rotors and the time wasted getting any screwups fixed would have outweighed the extra cost. So, the first dealer turns the drums, replaces the shoes and services the front caliper, saying that the rotors are fine and the pads have 5 to 10000km life left. A week later I had to clear a ton of mud out of the rims. I notice that the rotors are rough, like a record only worse. We bring it back to the first dealer and they insist it's fine. Yesterday my wife told me she was feeling brake shudder and wanted me to take it in, so I brought it to a different GM dealer as the first one switched to Kia and I was hoping the second one would have the pads ang get it done quick. They took all 4 tires off and discovered that the first dealer put lovely generic shoes on the back, the shoes are wearing out too fast, there's lots of brake dust full of metal filings and filings imbedded in the shoes, which look a bit ground up. I looked at this myself. They said I can still drive it but its going to be noisy and will need to be redone soon. On top of that, the rotors on the front are really bad. They're going to try to turn them but there's a amall chance that they might be too thin afterward. I'm getting all this in writing and have the records from the first dealer. I called the first dealership and left a message with the service manager explaining the situation. What can I expect and what should I demand?
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| # ? Nov 07, 2009 15:21 |
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| # ? Nov 20, 2009 22:18 |
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How many miles on the car? Drums shouldn't be serviced at all on a car that new... And take some pics of the rotors.
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| # ? Nov 07, 2009 23:43 |
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85 000 km, about 50 000 miles. I was actually in the waiting room and posted this thread on my Blackberry. I can't take pics of the rotors in their condition, they were bad enough that I just told the second shop to do it. My wife's on the freeway every day and can't take any more time off until Saturday and there was so little left of the pads that with the rotors the way they were I wasn't going to wait a week and I wasn't going to tell them to put new pads with the rotors the way they were. If you think I could get something out of them then maybe I'll go after them for the front caliper service fee they charged and the time I wasted, I have the second dealership backing me up on this. I talked to someone on #ai who said that trying to get a shop to pay out for wasted time is pointless. As for the drums and shoes, like I said, they're OK for now, just wearing prematurely and noisy as hell so I didn't get them done. They'll be able to see that poo poo for themselves. All of the work on the invoice is itemized so I'm going to go after either a full refund for the drum turning, shoes and the labor involved, or at worst them re doing the job for free.
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| # ? Nov 08, 2009 02:40 |
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I've always treated rotors as pretty much disposeable on most GMs anymore. The minium specs on most rotors coupled with how thin they make them these days means that turning them on a lathe (even if still within spec) makes for a rotor that will warp prematurely. When it costs $10-15/rotor to turn them and I can buy a new one for $25, I just buy the new ones. In fact I need to to a front and rear job on my 03 Buick (front rotors, rear drums). Front: 2 rotors = $50 2 pair pads = $20 Rear: Turned drums = $20 (If need replacing $40) Shoes = $15
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| # ? Nov 08, 2009 06:58 |
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