|
angryhampster posted:I think I may have a deadbeat host, and they may be holding my domain hostage. Hey bud, We're waiting on GoDaddy (we use them since its cheapest and we get a nice discount as part of WildWest/Domain Club) to release the epp. We've actually been moving all of our GoDaddy domains over to reseller club and as such GoDaddy throttled the amount of EPPs they'll send out to like 10 an hour. I'll see if we can get yours in the next batch. I was just going to send it to you when it came through in your batch. We're not trying to make you renew hosting with us as that'd be pretty unscrupulous and I'm not sure where you got that idea from. In regards to privacy on our domain that is our actual contact info. Voicemails and letters actually get through to a human being but I'll be honest we're pretty slow to respond to those forms of contact.
|
| # ¿ Apr 8, 2011 01:45 |
|
|
|
| # ¿ May 18, 2013 16:19 |
|
|
angryhampster posted:For the record, I did receive an e-mail response from Chris in sales about 20 minutes ago. Like I said earlier we're doing a bulk transfer away from GoDaddy so EPP requests are taking way longer than usual. I apologize that we didn't update you on the progress but this is a pretty atypical situation. I actually looked through your previous tickets with us and show we've always gotten back to you in 4-24 hours. In regards to livechat we did demo the program for a little while but decided against it since 99% of issues are quickly resolved through tickets. Looks like we forgot to remove it from our site during the last redesign and I'll have that corrected asap. I'm sorry you feel you had such a terrible experience with us and I'd like to do what I can to correct it. If you want to talk to me directly you can email support@nixihost.com with ATTN:Ken in the title and I'll work with you 1 on 1. Return Of JimmyJars fucked around with this message at Apr 8, 2011 around 02:46 |
| # ¿ Apr 8, 2011 02:43 |
|
|
eightysixed posted:Unfortunately, these are the issues that consumers pay the most attention to. "If I have an 'out of the oridnary problem/atypical' it will take days to resolve, with no updates on the status of the ticket, or progress shown that the issue is currently and actively being worked on. But if I need a simple MX record changed, it will take 0.37 seconds" To be fair it takes about the same amount of time to get an EPP as it does to add an MX record. Our biggest hurdle was actually getting the drat things from GoDaddy which is part of the reason we're dropping them in the first place. I'll gladly accept fault for not keeping angryhamster posted but it's not really necessary to come on here and accuse of being deadbeats and holding domains hostage until people pay us for hosting. That's not something that we EVER been done and we've always done our best to be prompt to customer requests. My posts on here should be a testament to the fact we go far beyond the majority of other shared hosts.
|
| # ¿ Apr 8, 2011 21:19 |
|
|
angryhampster posted:So apparently my troubles with Nixihost are not over with. This morning I was charged for another year of hosting with them AFTER I'd requested them to close my account. They responded yesterday with 'we can keep you on board for only six bucks, wanna stay?' Of course I responded no, please cancel the account. I'm on my mobile so I can't take care of your ticket right this second but I want to clear some things up. 1. We've had major downtime one time in the last year when we actually had to move severs to a better datacenter. Before that we had never had site wide downtime. 2. We didn't charge you anything, making impossible for us to overcharge you. When you signed up for an account with us you setup a PayPal subscription which will automatically send us money every year. What happened was you didn't cancel the PayPal subscription and sent us money anyway. This was explained clearly in the signup process and you can manage your PayPal subscription directly through your PayPal account. Your subscription can be canceled at literally any time without any interaction with us. 3. You reversed the PayPal subscription without letting us refund it to you, dragging out the process and locking up the payment you sent to us. If you go cancel the reversal I'll be happy to give you a full refund. 4. The last time I replied to your tickets I told you specifically to reply back to me so I could take care of your account closure. Instead you sent in a general support ticket which get routed to the next free person in queue. Despite this your tickets have been answered within a reasonable time frame every time you have contacted us. It's completely unnecessary to come on here and slander our business because you feel you have been wronged. I've tried multiple times to work with you directly but I feel you would rather complain and be upset and make things up on here than take any help from me.
|
| # ¿ Apr 26, 2011 12:50 |
|
|
Gnack posted:This is kind of where I was heading with my query - should I be moving elsewhere? I figured that didn't seem like a lot of traffic so I was a little bit surprised... Before you go through the trouble of dumping Dreamhost have you tried optimizing your site with CSS sprites, combing CSS/javascript files etc? Run your site through http://slowcop.com/ and see if you can nab some low hanging fruit. If your site continues to grow this is stuff you'll want to do anyway and it is a lot easier to take care of now rather than later.
|
| # ¿ Apr 27, 2011 14:08 |
|
|
Don't buy your domain from google. They are a GoDaddy/eNom reseller and have miserable customer service.
|
| # ¿ Jun 19, 2011 01:27 |
|
|
less than three posted:I just noticed this banner ad for Nixihost: NixiHost uses Softaculous which has a bunch of forums with one click installs.
|
| # ¿ Sep 15, 2011 21:09 |
|
|
|
| # ¿ May 18, 2013 16:19 |
|
|
Biowarfare posted:They tend to be behind on updates (randomly went into two shared accounts at two hosts to check, fantastico is offering an old version of WP), and people installing them won't know to actually update, so after the initial install it'll end up being an old version if it wasn't already Really depends on the host. I know Nixi is using the most recent version of WP in softaculous.
|
| # ¿ Sep 17, 2011 18:16 |
|
